Opinion

Automation of Datacenter Monitoring


Steve Francis by Steve Francis, Founder and Chief Product Officer at LogicMonitor, Jan 8, 2010

Denise Dubie wrote a recent piece in CIO magazine about “5 Must-have IT Management Technologies for 2010“, in which she identifies one of the must-haves as IT process automation. She quotes Jim Frey, research director at EMA: “On the monitoring side, automation will be able to keep up with the pace of virtual environments and recognize when changes happen in ways a human operator simply could not.”

At LogicMonitor we couldn’t agree more. It’s true that, as the article implies, virtualization and cloud computing make the need for monitoring automation more acute than previously (which is why customers use LogicMonitor to automatically detect new hosts and newly created monitor Amazon EC2 instances – having dynamic system scaling without the ability to automatically monitor the dynamic systems is just asking for undetected service affecting issues.)

However, even in traditional non-virtualized datacenters (and despite the buzz, most datacenters and services are still built on physical machines), there is often so much change going on with systems and applications that non-automated monitoring has virtually no chance of keeping up with the additions and deletions. A typical example of an automated change report of one LogicMonitor customer from last night shows:

And that was just one day’s changes.  Imagine the staff costs involved with tracking and implementing all these changes, every day, in a manual fashion, that are avoided by the use of automated datacenter monitoring.

And more significantly, imagine the likelihood that one of more of these changes would NOT have made it into monitoring manually – so that when a production service has issues, there is no monitoring to detect it.

Having your customers be the first to know about issues is not a situation anyone wants to be in – and monitoring automation is the only way to avoid that.  That’s one area that LogicMonitor’s datacenter monitoring excels at.