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FAQ

Why do you need LogicMonitor?
One word: automation. With smaller IT staffs being responsible for increasingly complex infrastructures, it’s hard for system administrators to keep up with all the change in today’s data centers (especially with virtualization). LogicMonitor’s automation saves your staff valuable time each day, and makes your monitoring more reliable.

How is it different from other monitoring systems?
LogicMonitor reduces complexity and cost. Our pre-configured monitoring and alerting templates eliminate the time-consuming and often difficult configuration that other monitoring systems require. Being delivered on a Software-as-a-Service model, there are no upfront costs or costly hardware to buy and maintain.

What devices does LogicMonitor monitor?
LogicMonitor can replace multiple monitoring solutions – it allows you to monitor everything in your datacenter: servers (physical, virtual, or cloud based), applications (web, mail, database, virtualization, etc), networking gear, storage arrays, load balancers, UPS, etc, using a single web portal.

How does LogicMonitor handle alerts?
LogicMonitor has pre-defined alert thresholds based on industry best practices to make sure you learn about issues before they impact you. There are 3 levels of alerts (warning, error, critical), which are delivered to you from our servers via e-mail, SMS, phone calls (via text to speech) or Webhooks. Alerts can be easily adjusted on multiple levels (host, group, or global).

What about alert routing?
Logicmonitor has alert rules to send the right alerts to the right people. If alerts are not acknowledged within a specified time period, they can be automatically escalated to the next person or group. At any point in time, anyone can acknowledge or suppress an alert by replying to the SMS, or email.

You can specify where alerts go based on a variety of attributes: host group, host name, a specific counter, or type of alert. For example, depending on if it’s a critical disk alert or a database warning alert on the same host, it can be routed to different people. You can even route alerts based on time of day, so all alerts prior to 2 pm get routed to the east coast NOC, and all alerts after 2 pm get routed to the west coast NOC.

What is ActiveDiscovery?
LogicMonitor’s ActiveDiscovery is an automated discovery engine. You simply enter the device hostname or IP address and LogicMonitor’s ActiveDiscovery engine discovers everything about the device and automatically starts monitoring and graphing it. This saves your staff from having to spend hours sifting through pages of documents trying to figure out what needs to be monitored, and how to write proper monitoring scripts for every device in your data center. ActiveDiscovery will also discover any changes to your systems, and automatically update all necessary monitoring configuration — a major time-saver, and the only bullet-proof way to ensure reliable monitoring.

Does LogicMonitor require agents?
LogicMonitor is not a traditional agent-based monitoring system where agents are required on every device you want monitored.  However, a single data collector (a small Java app) is installed on one Windows or Linux host behind your firewall. The collector talks to all your devices, and forwards collected data to our datacenters via SSL. Multiple collectors can be installed if needed to cover separate security zones, or geographic locations. Redundant collectors are supported.

How does LogicMonitor collect data?
We use multiple data collection methods: WMI, SNMP, Perfmon, JDBC, JMX, IPMI, Web page parsing, log parsing, custom scripts, and various vendor specific APIs (Netapp, VMware, Citrix Xen, Amazon EC2, etc). LogicMonitor provides far more depth than purely SNMP-based monitoring systems.

Do I need a separate application or plug-in to graph the data?
No. LogicMonitor automatically generates graphs for each individual host, as well as overview graphs to combine multiple instances of various counters. You can create multiple dashboards to display existing graphs, or you can easily create custom graphs that aggregate data from multiple hosts.

How far back can you view data?
We store data for up to 1 year, so it’s easy to see historical trending, detect usage patterns, and estimate requirements for future growth.

What about security?
Even though LogicMonitor is a hosted service, no firewall modification is necessary. A collector runs on a single machine inside your datacenter, and makes only outgoing encrypted connections to the LogicMonitor servers on port 443. Our monitoring servers are in SSAE 16 SOC1 Type 2, 24x7x365 secured datacenters. All data such as IP addresses are stored encrypted in our databases.

Are there contracts?
LogicMonitor is delivered on a month-to-month subscription basis via a simple Service Agreement. You may cancel at anytime without penalty with a 30 day notice. Unlike other monitoring systems, there are no setup fees or upfront costs of any kind. A one-year Service Agreement is available as an option, offering a 10% discount for annual payment.

What about support?
Full support from our team of data center monitoring experts is included in the monthly price of our service. Instant chat is available directly in the portal, so our support team is just one click away.

What hardware is required?
Being a hosted solution, you do not need any special hardware, nor do you need to hassle with backups, disaster recovery, patches, and updates. We handle all monitoring hardware infrastructure in our secure data centers. Just install a lightweight data collector on a single Windows or Linux host in your data center, and you can use our service from any web browser.

How steep is the learning curve?
You do not need to be a monitoring expert to get a real-time picture of the state of your infrastructure. Colored lights on your dashboard tell you at a quick glance if anything needs attention. Click on any graph or alert to drill down deeper. Add hosts to monitoring in seconds. Create your own dashboards. Generate reports to show to management. It’s easy. All you need is a browser.

 

Start using LogicMonitor today!