Advanced Product Training: Optimizing Alerting

We are very excited to announce that this month we kicked off our LogicMonitor 201 advanced product training series. This series is for customers who are already familiar with LogicMonitor basics and provides an in-depth training webinar on a different advanced LogicMonitor topic each month. The first topic was alerts, and more specifically, how to optimize your current LogicMonitor alerting implementation.

A poll at the beginning of the training revealed that most attendees were receiving too many LogicMonitor alerts. This is a common problem with customers that are new to LogicMonitor or that do not have their LogicMonitor alerting implementation optimized. Remember that we provide datasources (recipes (or templates) that define which data is collected, how it is displayed, and when alerts will be generated) with pre set thresholds that are based on industry best practices. These thresholds work well for most critical production environments, so once you add a device into monitoring for a particular data source you’ll start receiving alert notifications right out of the box. But settings might not be appropriate for a stage or development environment, for example. This makes LogicMonitor alerting more of an ‘opt-out’ solution – you should disable or tune the alerts that do not make sense for your particular environment.

In the webinar, we provided strategies and demonstrations on how to tune your alerts and configure your alert routing. To sum up the key points:

  • You should constantly be tuning away non-meaningful alerts by customizing alert criteria at the instance, host, or group level
  • You should route reactive alerts (e.g. critical alerts) to people within your organization and view proactive alerts (e.g. warning alerts) in LogicMonitor reports
  • You should use alert rules to get the right information to the right people in your organization. This means that you should set up escalation chains that specify who should be notified for different alerts, and then set up rules that tell LogicMonitor which triggered alerts should be sent to which escalation chains.

Look for the upcoming trainings in this series with topics on SNMP datasources and dashboards and reporting.

New to LogicMonitor? Sign up for one of our 101 basic product training webinars instead! The basic product training series webinars are intended to provide an overview of the LogicMonitor solution to both current and prospective clients.