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Rome Wasn't Built in a Day
At any given time, most cities have an ongoing infrastructure project that seems to take longer than necessary. Snarled traffic,…
Posted by David Powell, Service Providers, Jan 30, 2018
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Tool Sprawl? MSP Monitoring without the Chaos
Too Many ToolsBirmingham-based TekLinks is one of the top managed service providers (MSPs) in the world. A long-time LogicMonitor customer…
Posted by Megan Popma, Service Providers, Nov 7, 2017
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The Customer is the Hero of Your Story
May the force be with you. This line from Star Wars was a central part of my childhood. Now, it…
Posted by David Powell, Service Providers, May 17, 2017
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Don’t Be the Best Kept Secret!
If you spend any time online, you’ve seen articles about “best kept secret” restaurants and travel destinations. These are typically…
Posted by David Powell, Service Providers, Apr 19, 2017
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Step Up Your Service Delivery Game
In the South, sometimes you’ll hear someone say, “Every once in a while, even a blind squirrel finds an acorn.”…
Posted by David Powell, Service Providers, Mar 28, 2017
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Breaking News from XChange 2017!
Most stories coming out of Washington DC carry subject lines like “breaking news” and “exclusive.” Sadly, most of the stories…
Posted by David Powell, Events, Mar 23, 2017
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Video Preview: Service Delivery Suite
Nerd alert! Blog #7 of 10 in David Powell’s Service Provider Transformation Series is on deck, and it’s all about…
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Creating a Product Suite
One of the best books I’ve ever read is called The Blue Ocean Strategy. Its underlying concept is pretty simple:…
Posted by David Powell, Service Providers, Mar 15, 2017
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Video Preview: Creating a Product Suite
Check out this video to learn about upcoming posts in David Powell's Service Provider Transformation Blog Series. Next week's topic covers…
Posted by Madeline Stack, Service Providers, Mar 10, 2017
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Sales Transformation
This past summer, I had the chance to eat at Blackberry Farm, one of the top restaurants in the country.…
Posted by David Powell, Service Providers, Mar 8, 2017
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