Director, Customer Experience, EMEA
How long have you been at LogicMonitor? What has your experience been like?
I’ve been at LogicMonitor for 3 Years. My experience so far at LM has been a great challenge to take on, but I’ve been able to build something meaningful, work with some great people, and better my skill set.
One of LogicMonitor’s core values is being Customer Obsessed. What does that mean to you?
Being a leader under the CX function for our customers is our number one priority. Our core value of Customer Obsessed to me, means that we need to make sure that the customer’s voice is always listened to and then heard across the business. We should be working collaboratively to achieve the customer’s goals which will align long-term with ours as a department, a function, and overall the company.
What advice do you have for other Customer Success professionals?
Take the time to understand your customers and adapt to each as if you were an employee on their team. We should be viewed as their trusted business advisors rather than just a vendor.
Was there a certain moment in your career that you felt was a turning point?
The moment I decided that I wanted to succeed in leadership was the turning point in my career. This point lead me to look for new opportunities and in turn LogicMonitor.
What is the most rewarding part of your role?
To instill great customer satisfaction amongst our customers through nurturing and developing our on-the-ground team members is one of the most rewarding and important parts of my role.
If you could choose anyone, who would you pick as your mentor?
Oprah Winfrey.
If you could learn one new skill, what would it be?
To speak another language; either French or Spanish.
What do you like to do in your free time?
In my spare time, I like to spend time with my baby daughter in the sunshine and catch up with friends. Mostly in the pub!
What book would you recommend that you have read recently?
I wish I had time to read a book!
What are your favorite places in London?
Battersea Park and Madison’s Rooftop!