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LogicMonitor has added two-way ticketing functionality to its Autotask integration to streamline workflows for its managed service provider customers. The software-as-a-service (SaaS) monitoring platform provider has updated its Autotask integration, which now “streamlines the workflow for managing service desk tickets created by LogicMonitor’s IT performance monitoring alerting engine, providing users an up-to-date view of device performance.”
Read more: MSPMentor