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A major shift in terms of how IT services are monitored and managed that is being driven by a need to correlate events in real time creates both risk and opportunity for managed services providers (MSPs).
A survey of 100 customers conducted by LogicMonitor, a provider of IT monitoring tools that are accessed as a Software-as-a-Service (SaaS) application, finds 80 percent of respondents are in the process of modernizing IT service delivery. The primary drivers of those efforts are a need to improve efficiency (80 percent), make better decisions (76 percent), and deliver a better customer experience (76 percent).
Read More: SmarterMSP