A mix of off-the-shelf and home-grown tools help MSPs deliver services to their customers. Using automated tools to remotely monitor and manage clients’ IT assets is really the essence of what an MSP does. The MSP industry couldn’t exist without MSP tools.
And with the growth of the managed service customer base, the need for automation only intensifies. A recent Datto survey on MSP marketing and business issues showed more than 40% of the 2,300 MSPs polled have more than 100 clients, compared with only 27% reporting that customer volume in 2017. MSPs rely on software tools to support that number of customers capably and profitably.
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