[{"id":625777,"date":"2026-09-09T16:35:00","date_gmt":"2026-09-09T21:35:00","guid":{"rendered":"https:\/\/www.logicmonitor.com\/?p=625777"},"modified":"2026-09-09T16:35:01","modified_gmt":"2026-09-09T21:35:01","slug":"observability-roi","status":"publish","type":"post","link":"https:\/\/www.logicmonitor.com\/fr\/blog\/observability-roi","title":{"rendered":"ROI de l'observabilit\u00e9 : de vraies \u00e9conomies issues de d\u00e9ploiements r\u00e9els"},"content":{"rendered":"<?xml encoding=\"UTF-8\"><p class=\"wp-block-paragraph\">Observability ROI comes down to a few practical questions. How much time does the team spend investigating incidents? How many alerts turn into noise? How much downtime can the business avoid? And how many monitoring tools, licenses, and maintenance tasks can the organization remove?<\/p><p class=\"wp-block-paragraph\">The financial impact usually appears in four places:<\/p><ol class=\"wp-block-list\">\n<li>Lower monitoring and infrastructure costs<\/li>\n\n\n\n<li>Fewer minutes of downtime<\/li>\n\n\n\n<li>Fewer hours spent on incident response<\/li>\n\n\n\n<li>More engineering time for planned work<\/li>\n<\/ol><p class=\"wp-block-paragraph\"><\/p><p class=\"wp-block-paragraph\">LogicMonitor customer deployments show how those savings can add up. The same approach can help operations teams build a business case from their own data.<\/p><h2 id=\"h-what-observability-roi-means-for-operations-teams\" class=\"wp-block-heading\">What Observability ROI Means for Operations Teams<\/h2><p class=\"wp-block-paragraph\">For an operations team, <a href=\"https:\/\/www.logicmonitor.com\/fr\/blog\/what-is-observability\">observabilit\u00e9<\/a> ROI means spending less time reacting to incidents and more time improving the systems behind them. The benefits can include lower operating costs, shorter outages, fewer manual investigations, and more engineering capacity for planned work.<\/p><p class=\"wp-block-paragraph\">The business case usually rests on four areas:<\/p><ul class=\"wp-block-list\">\n<li><strong>Incident labor:<\/strong> time spent on triage, investigation, escalation, and recovery<\/li>\n\n\n\n<li><strong>Downtime and service reliability:<\/strong> outages, service degradation, and SLA exposure<\/li>\n\n\n\n<li><strong>Tooling and infrastructure costs:<\/strong> licenses, maintenance, administration, and avoidable capacity spend<\/li>\n\n\n\n<li><strong>Engineering capacity:<\/strong> hours returned to reliability work, automation, modernization, and planned delivery<\/li>\n<\/ul><h2 id=\"h-real-results-from-logicmonitor-deployments\" class=\"wp-block-heading\">Real Results From LogicMonitor Deployments<\/h2><p class=\"wp-block-paragraph\">Customer deployments and analyst research show how observability can reduce costs, shorten response times, and give engineering teams more time to work on planned priorities.<\/p><h3 id=\"h-loyola-university-maryland-faster-payback-and-lower-administrative-overhead\" class=\"wp-block-heading\">Loyola University Maryland: Faster Payback and Lower Administrative Overhead<\/h3><p class=\"wp-block-paragraph\">According to a <a href=\"https:\/\/nucleusresearch.com\/research\/single\/logicmonitor-roi-case-study-loyola-university-maryland\/\">Nucleus Research analysis<\/a>, Loyola University Maryland achieved a 205% ROI with LogicMonitor and reached payback in about 2.4 months. When indirect benefits were included, the ROI rose to 446%, with a three-year internal rate of return of 377%.<\/p><p class=\"wp-block-paragraph\">Loyola adopted LogicMonitor to improve device uptime and get a real-time view of its network. The platform also showed how the university was using its existing devices and network resources before the team made new infrastructure investments.<\/p><p class=\"wp-block-paragraph\">Nucleus Research identified the potential for $300,000 in hardware savings and 9,592 kWh in annual energy savings. The analysis also found that LogicMonitor reduced technical sprawl and operational complexity.<\/p><p class=\"wp-block-paragraph\">For the operations team, the benefit was a clearer picture of network performance and resource use. That information supported better infrastructure planning as the university expanded.<\/p><h3 id=\"h-ig-trading-lower-alert-noise-and-2-million-in-cost-avoidance\" class=\"wp-block-heading\">IG Trading: Lower Alert Noise and &pound;2 Million in Cost Avoidance<\/h3><p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.logicmonitor.com\/resources\/ig-trading-observability-reduces-risk-cuts-costs\">IG Trading achieved<\/a> a 39% reduction in alert noise and estimated &pound;2 million in cost avoidance after implementing LogicMonitor.<\/p><p class=\"wp-block-paragraph\">The company used LM Envision to monitor its network, storage, virtualization, and load-balancing systems in one environment. <a href=\"https:\/\/www.logicmonitor.com\/fr\">LogicMonitor<\/a> provided dashboards, real-time alerting, more than 12 months of data retention, and custom monitoring to close coverage gaps. <a href=\"https:\/\/www.logicmonitor.com\/support\/lm-logs\/lm-logs-overview\">LM Logs<\/a> brought log data into one place for historical analysis and compliance reporting.<\/p><p class=\"wp-block-paragraph\">The longer data history helped IG identify capacity trends and plan its virtualization environment more accurately. Centralized logs made traceability and compliance work easier.<\/p><p class=\"wp-block-paragraph\">LogicMonitor&rsquo;s SaaS delivery and auto-updating collectors also removed much of the manual update and infrastructure maintenance required by IG&rsquo;s previous monitoring platform.<\/p><p class=\"wp-block-paragraph\">For the operations team, fewer distracting alerts meant less time spent sorting through notifications. Better capacity data supported stronger infrastructure decisions, and reduced tool maintenance lowered ongoing administrative work.<\/p><h3 id=\"h-forrester-consulting-a-modeled-313-three-year-roi\" class=\"wp-block-heading\">Forrester Consulting: A Modeled 313% Three-Year ROI<\/h3><p class=\"wp-block-paragraph\">A commissioned <a href=\"https:\/\/www.logicmonitor.com\/blog\/logicmonitor-edwin-ai-total-economic-impact-study-by-forrester\">Forrester Consulting Total Economic Impact&trade; (TEI) study<\/a> modeled a 313% three-year ROI, $2.7 million in net present value, $3.6 million in risk-adjusted benefits, and payback in less than six months for a composite organization using LogicMonitor Edwin AI.<\/p><p class=\"wp-block-paragraph\">Forrester based the model on interviews with seven decision-makers at five organizations using Edwin AI. The model assigned value to:<\/p><ul class=\"wp-block-list\">\n<li>Lower alert noise and triage effort<\/li>\n\n\n\n<li>Faster root-cause analysis<\/li>\n\n\n\n<li>Less customer-impacting downtime<\/li>\n\n\n\n<li>Fewer SLA-breaching incidents<\/li>\n\n\n\n<li>Lower legacy event-management overhead<\/li>\n<\/ul><p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.logicmonitor.com\/support\/edwin\/introduction-to-edwin-ai\">Edwin AI<\/a> contributed to those results by <a href=\"https:\/\/www.logicmonitor.com\/blog\/azure-metrics-correlate-performance-cost-security\">correlating related events<\/a>, suppressing duplicate notifications, and helping teams follow more consistent incident workflows.<\/p><p class=\"wp-block-paragraph\">This is a modeled benchmark, not the measured result of one customer. It shows how customer interviews, operational improvements, and financial assumptions can come together in a three-year business case.<\/p><h2 id=\"h-where-the-savings-come-from\" class=\"wp-block-heading\">Where the Savings Come From<\/h2><p class=\"wp-block-paragraph\">The customer and analyst results point to four common sources of financial value.<\/p><h3 id=\"h-faster-detection-and-resolution\" class=\"wp-block-heading\">Faster Detection and Resolution<\/h3><p class=\"wp-block-paragraph\">Every minute spent diagnosing an incident adds to the cost of downtime.<\/p><p class=\"wp-block-paragraph\">LogicMonitor brings metrics, logs, alerts, topology, and service information into one investigation. Responders can see which systems are affected and compare the incident with recent changes or related events.<\/p><p class=\"wp-block-paragraph\">When teams identify the cause sooner, they can begin remediation sooner. A shorter outage can reduce lost revenue, recovery labor, customer-support demand, and possible SLA penalties.<\/p><h3 id=\"h-less-alert-noise-and-manual-triage\" class=\"wp-block-heading\">Less Alert Noise and Manual Triage<\/h3><p class=\"wp-block-paragraph\">Alert noise increases the time engineers spend reviewing notifications.<\/p><p class=\"wp-block-paragraph\">LogicMonitor&rsquo;s alert-correlation models group alerts that share characteristics such as an affected service, device, location, or event pattern. The platform also removes repeated alerts while the underlying issue remains open.<\/p><p class=\"wp-block-paragraph\">Fewer alerts mean less manual review. That reduces the paid hours spent on triage and the on-call time required to process routine notifications.<\/p><h3 id=\"h-tool-consolidation\" class=\"wp-block-heading\">Consolidation des outils<\/h3><p class=\"wp-block-paragraph\">Multiple monitoring tools often create overlapping licensing and maintenance costs.<\/p><p class=\"wp-block-paragraph\">LogicMonitor combines monitoring for network, cloud, Kubernetes, on-premises infrastructure, applications, and logs in one platform. When teams can see those data sources together, they can identify duplicate coverage and decide which licenses, integrations, or support contracts they can retire.<\/p><p class=\"wp-block-paragraph\">Removing overlapping tools cuts recurring license fees. It can also reduce the work required for integrations, upgrades, administration, and support.<\/p><h3 id=\"h-reclaimed-engineering-capacity\" class=\"wp-block-heading\">Reclaimed Engineering Capacity<\/h3><p class=\"wp-block-paragraph\">Time saved through faster investigations, lower alert volume, and fewer tools can go back into other engineering work.<\/p><p class=\"wp-block-paragraph\">Teams may use that capacity to improve reliability, build automation, modernize systems, or finish planned projects. Engineers might remove recurring failure points, create runbooks, upgrade legacy systems, or address technical debt.<\/p><p class=\"wp-block-paragraph\">To include this benefit in an ROI calculation, measure the hours no longer spent on reactive work and assign a value to that capacity. The result may show up as avoided hiring, faster project delivery, or more reliability work completed without adding headcount.<\/p><h2 id=\"h-how-ai-and-automation-extend-the-roi\" class=\"wp-block-heading\">How AI and Automation Extend the ROI<\/h2><p class=\"wp-block-paragraph\">AI and automation can increase the value of observability by shortening the time between detection, investigation, and approved action.<\/p><p class=\"wp-block-paragraph\">Automation can handle repeatable triage tasks such as grouping related alerts, removing duplicate notifications, collecting diagnostic information, and routing incidents to the right team.<\/p><p class=\"wp-block-paragraph\">Edwin AI analyzes the incident in context. It groups related alerts into a single insight based on shared attributes and relationships, such as the affected service, device, location, or event pattern. It can also examine metrics, logs, alerts, change requests, topology, previous incidents, and operational knowledge to build a timeline.<\/p><p class=\"wp-block-paragraph\">That analysis helps Edwin AI identify the most probable cause and show the evidence behind it.<\/p><p class=\"wp-block-paragraph\">For example, it might connect a service-performance alert with a recent deployment, related infrastructure alerts, and log events from affected configuration items. The responder receives the likely cause, incident scope, supporting evidence, and recommended next steps in one investigation view.<\/p><p class=\"wp-block-paragraph\">For critical or major insights, Edwin AI can generate an investigation automatically. Responders can also use the AI Agent to ask questions about the incident and review similar events.<\/p><p class=\"wp-block-paragraph\">For approved use cases, governed workflows can run remediation actions such as collecting diagnostics or applying a predefined fix. Higher-risk actions can stay subject to human review. This reduces repetitive labor while keeping people involved when an incorrect action could create greater operational risk.<\/p><h3 id=\"h-automate-triage-to-reduce-labor-cost-per-incident\" class=\"wp-block-heading\">Automate Triage to Reduce Labor Cost per Incident<\/h3><p class=\"wp-block-paragraph\">Bechtle Suisse reported a <a href=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2024\/05\/965_Bechtle_Suisse_Case_Study_v4-2.pdf\">50% reduction in MTTR administrative tasks<\/a> after implementing LogicMonitor. The case study also reports a 50% reduction in customer onboarding time.<\/p><p class=\"wp-block-paragraph\">The result shows how reducing repetitive administrative work can return time to engineering and support teams. Engineers spend less time preparing for routine work and more time solving complex problems.<\/p><h3 id=\"h-shorten-investigations-and-speed-resolution\" class=\"wp-block-heading\">Shorten Investigations and Speed Resolution<\/h3><p class=\"wp-block-paragraph\">The Forrester study modeled a 60% reduction in time spent on complex root-cause analysis in Year 1 and 70% by Year 3. The financial benefit came from reducing investigation labor and limiting the duration of customer-impacting outages.<\/p><h3 id=\"h-extend-observability-to-security-and-resource-efficiency\" class=\"wp-block-heading\">Extend Observability to Security and Resource Efficiency<\/h3><p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.logicmonitor.com\/cloud\/ai-monitoring\">LogicMonitor&rsquo;s AI monitoring<\/a> can track GPU utilization and token consumption. Workload data can also reveal idle or inefficient resources.<\/p><p class=\"wp-block-paragraph\">Teams can use those measurements to find underused compute capacity, reduce unnecessary spend, and plan capacity more accurately.<\/p><p class=\"wp-block-paragraph\">The financial benefit should connect to a measurable result, such as lower compute waste, reduced support effort, fewer manual compliance tasks, or fewer tools needed for analysis.<\/p><h3 id=\"h-govern-automation-with-approval-workflows\" class=\"wp-block-heading\">Govern Automation With Approval Workflows<\/h3><p class=\"wp-block-paragraph\">Selon le <a href=\"https:\/\/www.logicmonitor.com\/fr\/resources\/2026-observability-ai-trends-outlook\">LogicMonitor&rsquo;s 2026 Observability and AI Trends Outlook<\/a>, nly 4% of organizations have fully operationalized AI across IT operations, while 49% remain in the pilot or experimentation stage.<\/p><p class=\"wp-block-paragraph\">Governance helps organizations capture the benefits of automation while setting clear boundaries. Teams can define which actions run automatically, which require approval, and which must remain manual.<\/p><p class=\"wp-block-paragraph\">Policy-based actions and approval steps allow teams to automate low-risk remediation while keeping higher-risk decisions under review.<\/p><h3 id=\"h-connect-observability-data-to-business-kpis\" class=\"wp-block-heading\">Connect Observability Data to Business KPIs<\/h3><p class=\"wp-block-paragraph\">According to the same LogicMonitor trends survey, only 41% of IT leaders are satisfied with their platform&rsquo;s ability to produce useful insights.<\/p><p class=\"wp-block-paragraph\">AI can connect observability data to incident volume, MTTR, downtime, infrastructure cost, SLA performance, and engineer hours reclaimed. Those connections help turn technical improvements into evidence of lower expense, protected revenue, or increased team capacity.<\/p><h2 id=\"h-how-to-calculate-observability-roi\" class=\"wp-block-heading\">How to Calculate Observability ROI<\/h2><p class=\"wp-block-paragraph\">Start with a defensible estimate and improve it as better baseline data becomes available.<\/p><p class=\"wp-block-paragraph\">Estimate how much engineering time currently goes to reactive incident work. Multiply team size by loaded labor cost and by the share of that work the team expects to recover.<\/p><p class=\"wp-block-paragraph\">For example, if 10 engineers spend 30% of their time on reactive incident response and the team recovers half of that effort, the returned capacity equals 1.5 engineers.<\/p><p class=\"wp-block-paragraph\">Decide whether that capacity will support avoided hiring, planned delivery, reliability work, or a mix of those outcomes.<\/p><h3 id=\"h-estimate-the-business-impact-of-reduced-downtime\" class=\"wp-block-heading\">Estimate the Business Impact of Reduced Downtime<\/h3><p class=\"wp-block-paragraph\">Multiply the organization&rsquo;s downtime cost per hour by the reduction in unplanned downtime hours. Where data is available, add avoided penalties, failed SLAs, recovery work, and customer-support costs.<\/p><p class=\"wp-block-paragraph\">Use the company&rsquo;s own downtime estimate whenever possible. An external benchmark can support an early planning assumption, but the final business case should use internal revenue and labor data.<\/p><h3 id=\"h-add-direct-savings-from-consolidation\" class=\"wp-block-heading\">Add Direct Savings From Consolidation<\/h3><p class=\"wp-block-paragraph\">Count the licenses, hardware, maintenance contracts, integrations, and dedicated support effort the new operating model can remove.<\/p><p class=\"wp-block-paragraph\">Keep one-time migration costs separate from recurring savings so the payback period stays clear. Customer deployments show that these savings can include licensing, hardware, maintenance, and staffing costs.<\/p><h3 id=\"h-compare-the-benefits-with-annual-cost\" class=\"wp-block-heading\">Compare the Benefits With Annual Cost<\/h3><p class=\"wp-block-paragraph\">Add reclaimed engineering capacity, avoided downtime, and direct savings from consolidation. Compare the total with the annual platform and operating cost.<\/p><p class=\"wp-block-paragraph\">Test the estimate against conservative, expected, and upside scenarios. Finance and engineering teams should be able to review the assumptions together.<\/p><h2 id=\"h-kpis-that-prove-observability-roi\" class=\"wp-block-heading\">KPIs That Prove Observability ROI<\/h2><p class=\"wp-block-paragraph\">Establish a baseline before deployment and measure the same indicators afterward:<\/p><ul class=\"wp-block-list\">\n<li><strong>MTTD<\/strong>: how quickly the team identifies an issue<\/li>\n\n\n\n<li><strong>Temps moyen pour r\u00e9parer<\/strong>: how long it takes to restore normal service<\/li>\n\n\n\n<li><strong>Alert-to-incident ratio<\/strong>: how many alerts become actionable incidents<\/li>\n\n\n\n<li><strong>Cost per incident<\/strong>: labor, downtime, recovery, and penalty costs<\/li>\n\n\n\n<li><strong>Unplanned downtime<\/strong>: hours of service interruption<\/li>\n\n\n\n<li><strong>Tooling spend<\/strong>: licensing, infrastructure, maintenance, and support costs<\/li>\n\n\n\n<li><strong>Engineer hours reclaimed<\/strong>: time returned from triage, investigation, and routine remediation<\/li>\n\n\n\n<li><strong>Approved actions automated<\/strong>: cases completed through governed workflows<\/li>\n<\/ul><h2 id=\"h-prove-the-roi-for-your-own-team\" class=\"wp-block-heading\">Prove the ROI for Your Own Team<\/h2><p class=\"wp-block-paragraph\">Observability becomes a financial decision when technical improvements connect to costs the business already tracks.<\/p><p class=\"wp-block-paragraph\">Record alert volume, MTTD, MTTR, downtime, monitoring-tool spend, incident labor, and engineer hours spent on reactive work. After deployment, measure the same indicators again and translate the changes into avoided costs, reclaimed capacity, and protected revenue.<\/p><p class=\"wp-block-paragraph\">LogicMonitor&rsquo;s customer results show what a well-designed implementation can achieve. Outcomes still depend on deployment scope, instrumentation quality, process maturity, and the workflows a team chooses to automate.<\/p><p class=\"wp-block-paragraph\">Start with your own baseline data, then measure the same costs after deployment.<\/p><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50\">\n      <span class=\"head-icon\"><svg class=\"\" width=\"50px\" height=\"50px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-light-calendar-check\"><\/use>\n    <\/svg><\/span>\n  \n  <div class=\"rtc-text-content__wrapper\">\n          <h4 class=\"rtc-text-content__headline fs-sm-text-display-xxs fs-md-text-display-xs fs-lg-text-display-sm font-medium text-core-blue-900\">\n        See how much you could reclaim in engineer hours, uptime, and tooling spend      <\/h4>\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900\">\n        <p><span style=\"font-weight: 400\">LogicMonitor helps teams connect observability data to operational and financial outcomes.<\/span><\/p>\n      <\/div>\n    \n          \n      \n              <div>\n            <a href=\"https:\/\/www.logicmonitor.com\/fr\/signup\" class=\"btn btn-link\" target=\"_self\">\n        D\u00e9marrez un essai gratuit           <span class=\"icon-end\"><svg class=\"\" width=\"20px\" height=\"20px\" style=\"fill: #060F4B\">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-arrow-right\"><\/use>\n    <\/svg><\/span>\n      <\/a>\n        <\/div>\n            <\/div>\n<\/div><h4 id=\"h-faqs\" class=\"wp-block-heading\">FAQ<\/h4><div class=\"accordion-block accordion-block--light\">\n      <div class=\"accordion-block__items\">\n              <div class=\"accordion-block__item active\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-has-observability-actually-saved-operations-teams-money\">\n            Has observability actually saved operations teams money?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer active\">\n            <p><span style=\"font-weight: 400\">Yes, named LogicMonitor deployments show savings through lower tooling costs, reduced administrative effort, less alert noise, and improved infrastructure planning. Loyola University Maryland achieved a 205% annual ROI, IG Trading reported &pound;2 million in cost avoidance, and Schneider Electric consolidated 83% of its monitoring tools.<\/span><\/p>\n                      <\/div>\n        <\/div>\n              <div class=\"accordion-block__item\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-which-kpis-measure-observability-roi\">\n            Which KPIs measure observability ROI?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer\">\n            <p><span style=\"font-weight: 400\">Track MTTD, MTTR, alert-to-incident ratio, cost per incident, unplanned downtime, tooling spend, and engineer hours reclaimed. Measure each before and after deployment, then connect the change to labor, downtime, or direct operating costs.<\/span><\/p>\n                      <\/div>\n        <\/div>\n              <div class=\"accordion-block__item\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-how-quickly-can-observability-savings-appear\">\n            How quickly can observability savings appear?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer\">\n            <p><span style=\"font-weight: 400\">Some savings can appear soon after deployment, particularly when teams reduce alert noise or automate repetitive triage. Longer-term benefits, such as tool consolidation, improved capacity planning, and reclaimed engineering time, may require several months of baseline and post-deployment data.<\/span><\/p>\n                      <\/div>\n        <\/div>\n          <\/div>\n  <\/div>","protected":false},"excerpt":{"rendered":"<p>L'observabilit\u00e9 peut r\u00e9duire le bruit des alertes, acc\u00e9l\u00e9rer la r\u00e9ponse aux incidents, diminuer les temps d'arr\u00eat et donner aux ing\u00e9nieurs plus de temps pour le travail planifi\u00e9. Les clients de LogicMonitor ont utilis\u00e9 ces gains pour r\u00e9duire les co\u00fbts et prendre de meilleures d\u00e9cisions en mati\u00e8re d'infrastructure.<\/p>","protected":false},"author":16,"featured_media":625782,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"unicorn_plugin_options_block_body_class":"","footnotes":""},"categories":[5035],"tags":[5300,5697,6223,6232,6537,6623,6867],"industry":[6790],"role":[],"lm_strategic_tags":[],"topic":[],"author_attribution":[8014],"lm_product":[],"class_list":["post-625777","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","industry-all","author_attribution-sofia-burton"],"acf":{"page_language":"english","translated_pages":"","updated_date":null,"author_section_checkbox":false,"author_image":null,"author_linkedin":"","author_name":"","author_job_title":"","author_dept":"","author_bio":"","reviewer_name":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Observability ROI: Real Savings From Real Deployments<\/title>\n<meta name=\"description\" content=\"See real observability ROI data from LogicMonitor customers (dollars saved, alerts cut, hours reclaimed) plus a step-by-step way to calculate your own.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Observability ROI: Real Savings From Real Deployments\" \/>\n<meta property=\"og:description\" content=\"See real observability ROI data from LogicMonitor customers (dollars saved, alerts cut, hours reclaimed) plus a step-by-step way to calculate your own.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.logicmonitor.com\/fr\/blog\/observability-roi\" \/>\n<meta property=\"og:site_name\" content=\"LogicMonitor\" \/>\n<meta property=\"article:published_time\" content=\"2026-09-09T21:35:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-09T21:35:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Blog_Observability-ROI_-Real-Savings-From-Real-Deployments_940x528_Dark_Featured-Image.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1410\" \/>\n\t<meta property=\"og:image:height\" content=\"792\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"destiny.setzer@logicmonitor.com\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" 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HTTPS est-il la solution aux attaques de type homme du milieu ?"},"content":{"rendered":"<?xml encoding=\"UTF-8\"><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50 rtc-text-content--no-top-pad\">\n      <span class=\"head-icon\"><svg class=\"\" width=\"50px\" height=\"50px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-light-book-open\"><\/use>\n    <\/svg><\/span>\n  \n  <div class=\"rtc-text-content__wrapper\">\n          <h4 class=\"rtc-text-content__headline fs-sm-text-display-xs fs-md-text-display-sm fs-lg-text-display-md font-medium text-core-blue-900\">\n        Le t\u00e9l\u00e9chargement rapide :      <\/h4>\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900 headline-is-quote\">\n        <p>HTTPS sharply cuts man-in-the-middle risk, yet the unprotected first HTTP hop still leaves a window attackers can exploit.<\/p>\n      <\/div>\n    \n                  <ul class=\"rtc-text-content__bullet-list\">\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>A 2017 Catchpoint investigation caught an HTTP 302 redirect injected only for users in China, invisible to direct HTTPS tests.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>HTTPS delivers confidentiality, integrity, and server authentication once TLS is established, and HSTS upgrades future requests before they leave the browser.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>A simple uptime check would have called the site healthy while real users were being rerouted to unintended destinations.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>Test both HTTP and HTTPS from user-relevant regions, and validate the full redirect chain, certificate, and final page, not just the response code.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                  <\/ul>\n      \n      \n            <\/div>\n<\/div><p class=\"wp-block-paragraph\"><\/p><h2 id=\"h-can-https-prevent-man-in-the-middle-attacks-what-a-redirect-injection-reveals\" class=\"wp-block-heading\">Can HTTPS Prevent Man-in-the-Middle Attacks? What a Redirect Injection Reveals<\/h2><p class=\"wp-block-paragraph\">A man-in-the-middle (MITM) attack is a situation where a malicious entity can read or alter data as it moves between two or more systems, usually between a user and the website they&rsquo;re visiting.<\/p><p class=\"wp-block-paragraph\">The attacker sits on the network path and can eavesdrop on the exchange, change the content, or redirect the user to a different property on the Internet without the user realizing they&rsquo;re no longer communicating with the intended machine.<\/p><p class=\"wp-block-paragraph\">This kind of interception tends to show up along specific Internet paths and regions, where a system positioned on the path can quietly rewrite or reroute traffic.<\/p><p class=\"wp-block-paragraph\">It isn&rsquo;t limited to any one country or network. The risk exists wherever an attacker can insert themselves between users and the site they&rsquo;re trying to reach.<\/p><p class=\"wp-block-paragraph\">To carry out interception, an attacker may use one of several methods to split the TCP connection into two separate connections, so that one runs between the client and the attacker and the second runs between the attacker and the web server.<\/p><p class=\"wp-block-paragraph\">That full-proxy approach lets the attacker relay data in both directions.<\/p><p class=\"wp-block-paragraph\">Response or redirect injection does not necessarily require two persistent TCP connections acting as a full proxy. An attacker on the path can inject a crafted response to a plain HTTP request without maintaining a complete proxy session.<\/p><p class=\"wp-block-paragraph\">The root cause is plain HTTP&rsquo;s lack of transport encryption, integrity protection, and authenticated server identity. Because HTTP carries requests and responses in the clear, anyone positioned on the network can observe or tamper with them. It helps to separate two distinct activities.<\/p><p class=\"wp-block-paragraph\">Passive packet capture is eavesdropping on unencrypted traffic, the kind of observation an Internet Service Provider or a network administrator can perform with a packet sniffer such as Wireshark, Fiddler, or HTTP Analyzer.<\/p><p class=\"wp-block-paragraph\">Passive sniffing reads traffic but does not itself modify or redirect it, so it is not an active MITM. An active MITM changes or reroutes the traffic in flight, which is what makes redirect injection possible.<\/p><h2 class=\"wp-block-heading\" id=\"h-why-https-matters-for-preventing-interception\">Why HTTPS matters for preventing interception<\/h2><p class=\"wp-block-paragraph\">HTTPS is HTTP carried over Transport Layer Security (TLS). You may still see it described with the older term SSL (Secure Sockets Layer), but SSL is legacy terminology, and TLS is the protocol in use today.<\/p><p class=\"wp-block-paragraph\">HTTPS was first adopted to protect transactions that involved money and sensitive content, and it is now the default across the web.<\/p><p class=\"wp-block-paragraph\">Once an authenticated TLS connection is established, HTTPS provides confidentiality, integrity, and server authentication. It encrypts the data in transit, detects tampering, and verifies that the server presenting the certificate is the one the client intended to reach.<\/p><p class=\"wp-block-paragraph\">That combination materially reduces MITM risk, because an attacker who cannot obtain a valid certificate for a domain they don&rsquo;t control cannot silently impersonate the server.<\/p><p class=\"wp-block-paragraph\">HTTPS does not prevent every MITM attack. Residual risks remain, including server misconfiguration, invalid or compromised certificates, downgrade paths that push a client back to a weaker connection, and the unprotected first HTTP hop before a redirect to HTTPS completes. Treating HTTPS as absolute protection leaves those gaps unexamined.<\/p><p class=\"wp-block-paragraph\">HTTP Strict Transport Security (HSTS) closes part of the gap. It tells browsers to use HTTPS on future visits to a domain, so a later plain HTTP request gets upgraded before it ever leaves the browser.<\/p><p class=\"wp-block-paragraph\">The caveat is first contact: the very first request can still be vulnerable unless the browser already knows the HSTS policy from a prior visit or the domain is on the preload list. This bootstrap MITM vulnerability is described in<a href=\"https:\/\/datatracker.ietf.org\/doc\/html\/rfc6797\"> RFC 6797<\/a>.<\/p><p class=\"wp-block-paragraph\">Browser behavior has kept pace. Modern browsers treat plain HTTP as insecure and warn users, often with a &ldquo;Not Secure&rdquo; label in the location bar, particularly on pages that collect passwords or payment details. Secure browsing over HTTPS has become the norm for both desktop and mobile users.<\/p><h2 class=\"wp-block-heading\" id=\"h-how-a-redirect-interception-looks-in-the-field\">How a redirect interception looks in the field<\/h2><p class=\"wp-block-paragraph\">In a 2017 Catchpoint customer investigation, synthetic web tests running from locations in China exposed an anomalous redirect that did not appear when the site was accessed directly over HTTPS.<\/p><p class=\"wp-block-paragraph\">Synthetic monitoring emulates user journeys from global locations, so it surfaced the problem through emulated access from user-relevant locations, the way users in that region would experience it.<\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"954\" height=\"618\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/07\/image-1.png\" alt=\"\" class=\"wp-image-616919\" srcset=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/07\/image-1.png 954w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/07\/image-1-18x12.png 18w\" sizes=\"auto, (max-width: 954px) 100vw, 954px\"><\/figure><p class=\"wp-block-paragraph\">Waterfall view from the synthetic test showing the unexpected HTTP 302 redirect on the plain HTTP request.<\/p><p class=\"wp-block-paragraph\">Here&rsquo;s what the investigation turned up:<\/p><ul class=\"wp-block-list\">\n<li>The number of items downloaded was highly inconsistent across runs.<\/li>\n\n\n\n<li>The waterfall view showed the HTTP version of the site being redirected to unexpected destinations using an HTTP 302 (Temporary Redirect), evidence consistent with on-path redirect injection.<\/li>\n\n\n\n<li>The HTTPS version of the same site did not show this behavior and was not redirected.<\/li>\n\n\n\n<li>The site had a permanent redirect (HTTP 301) from https:\/\/ to https:\/\/, and the first unsecured HTTP request created the window for interception before the HTTPS redirect completed.<\/li>\n<\/ul><p class=\"wp-block-paragraph\">A shallow uptime check would have accepted the HTTP endpoint&rsquo;s response and reported the site as available, even though users were being redirected somewhere unintended. Availability does not equal successful, trustworthy access.<\/p><p class=\"wp-block-paragraph\">When only one market is affected, the business stakes still add up: credential theft, malware exposure, failed transactions, lost conversions, and brand damage, often while dashboards elsewhere look healthy.<\/p><h2 class=\"wp-block-heading\" id=\"h-how-to-separate-interception-from-a-benign-cause\">How to separate interception from a benign cause<\/h2><p class=\"wp-block-paragraph\">A 302 to an unexpected domain is consistent with on-path interference, but it is not conclusive on its own. Before attributing it to an attacker, teams would compare results across regions and networks, check DNS responses, inspect response headers and destination hosts, and line those findings up against a direct-HTTPS test.<\/p><p class=\"wp-block-paragraph\">That comparison separates interception from a misconfigured CDN, a bad redirect rule, or a misbehaving third-party dependency. The discipline matters because each of those causes calls for a different fix.<\/p><p class=\"wp-block-paragraph\">Based on what the 2017 investigation exposed and how monitoring has evolved since then, teams should treat HTTPS and delivery-path risks using the following present-day practices.<\/p><h2 class=\"wp-block-heading\" id=\"h-what-teams-should-do-now\">What teams should do now<\/h2><ul class=\"wp-block-list\">\n<li>Publish HTTPS URLs directly in email, ads, canonical tags, sitemaps, and internal links.<\/li>\n\n\n\n<li>Keep HTTP-to-HTTPS redirects in place, and don&rsquo;t treat them as sufficient protection on their own.<\/li>\n\n\n\n<li>Deploy HSTS, and consider preload only after validating the full domain and subdomain estate.<\/li>\n\n\n\n<li>Use current TLS configurations and valid certificates.<\/li>\n\n\n\n<li>Eliminate mixed content and set secure cookie attributes appropriately.<\/li>\n\n\n\n<li>Test both HTTP and HTTPS from user-relevant regions and networks.<\/li>\n\n\n\n<li>Validate the final hostname, redirect chain, certificate, content, and page composition, not just the HTTP response code.<\/li>\n<\/ul><h2 class=\"wp-block-heading\" id=\"h-how-teams-would-investigate-this-today\">How teams would investigate this today<\/h2><p class=\"wp-block-paragraph\">The same problem is easier to localize now with global external evidence in hand. Here is what each capability contributes to this kind of issue:<\/p><ul class=\"wp-block-list\">\n<li>Global synthetic tests reveal that only particular geographies or networks are affected, which points the investigation toward the delivery path rather than the origin.<\/li>\n\n\n\n<li>Redirect and waterfall evidence localizes the failure to the delivery path and shows exactly where the unexpected hop occurs.<\/li>\n\n\n\n<li>Infrastructure telemetry helps rule out an origin or application failure, so responders don&rsquo;t misread a path problem as a server problem.<\/li>\n\n\n\n<li>Correlation across those signals helps responders avoid chasing healthy internal systems while the real fault sits outside the environment.<\/li>\n<\/ul><p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.logicmonitor.com\/fr\/internet-performance-monitoring\">LM Internet Performance Monitoring<\/a> supports this work with global testing, regional comparison, user-perspective visibility, and delivery-path analysis.<\/p><p class=\"wp-block-paragraph\">Within the LogicMonitor platform,<a href=\"https:\/\/www.logicmonitor.com\/fr\/infrastructure-monitoring\"> LM Envision<\/a> et<a href=\"https:\/\/www.logicmonitor.com\/fr\/edwin-ai\"> Edwin AI<\/a> extend that picture for present-day investigation by connecting internal health signals to external path evidence.<\/p><p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.logicmonitor.com\/blog\/autonomous-operations-without-blind-spots\">IT autonome<\/a> is the operational outcome that becomes possible when trustworthy analysis and automation draw on both internal health signals and external evidence of what the user path is actually doing.<\/p><h2 class=\"wp-block-heading\" id=\"h-protect-your-users-from-delivery-path-risks\">Protect your users from delivery-path risks<\/h2><p class=\"wp-block-paragraph\">HTTPS adoption is widespread, and that is a real gain for web security. Direct-HTTPS hygiene, HSTS, and geographic visibility into the delivery path still matter, because the risks that remain tend to hide on the first hop and in specific regions. The teams that catch these problems are the ones watching what the user path actually does, not just whether an endpoint responds.<\/p><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50\">\n      <span class=\"head-icon\"><svg class=\"\" width=\"50px\" height=\"50px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-light-calendar-check\"><\/use>\n    <\/svg><\/span>\n  \n  <div class=\"rtc-text-content__wrapper\">\n          <h4 class=\"rtc-text-content__headline fs-sm-text-display-xxs fs-md-text-display-xs fs-lg-text-display-sm font-medium text-core-blue-900\">\n        Catch delivery-path interception before it reaches your users.      <\/h4>\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900\">\n        <p>LogicMonitor provides global synthetic testing, regional comparison, and delivery-path analysis, so you can spot a rogue redirect the moment it appears. Connect that external evidence to your internal health signals and resolve issues before conversions and trust erode.<\/p>\n      <\/div>\n    \n          \n      \n              <div>\n            <a href=\"https:\/\/www.logicmonitor.com\/catchpoint-demo\" class=\"btn btn-link\" target=\"_self\">\n        Demandez une d\u00e9mo          <span class=\"icon-end\"><svg class=\"\" width=\"20px\" height=\"20px\" style=\"fill: #060F4B\">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-arrow-right\"><\/use>\n    <\/svg><\/span>\n      <\/a>\n        <\/div>\n            <\/div>\n<\/div><h4 id=\"h-faqs\" class=\"wp-block-heading\">FAQ<\/h4><div class=\"accordion-block accordion-block--light\">\n      <div class=\"accordion-block__items\">\n              <div class=\"accordion-block__item active\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-does-https-completely-prevent-man-in-the-middle-attacks\">\n            Does HTTPS completely prevent man-in-the-middle attacks?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer active\">\n            <p>No. HTTPS strongly reduces the risk by encrypting traffic, detecting tampering, and authenticating the server, but residual gaps remain. These include server misconfiguration, invalid or compromised certificates, downgrade paths, and the unprotected first HTTP request before a redirect to HTTPS completes.<\/p>\n                      <\/div>\n        <\/div>\n              <div class=\"accordion-block__item\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-what-is-hsts-and-how-does-it-help\">\n            What is HSTS and how does it help?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer\">\n            <p>HTTP Strict Transport Security tells browsers to use HTTPS on all future visits to a domain, so a later plain HTTP request is upgraded before it leaves the browser. The catch is first contact: the very first request can still be vulnerable unless the browser already knows the policy or the domain is on the preload list.<\/p>\n                      <\/div>\n        <\/div>\n              <div class=\"accordion-block__item\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-how-can-teams-detect-a-redirect-interception-that-only-affects-one-region\">\n            How can teams detect a redirect interception that only affects one region?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer\">\n            <p>Global synthetic tests run from user-relevant locations reveal when only specific geographies or networks are affected, which points the investigation toward the delivery path. Teams then compare results across regions, inspect DNS responses and response headers, and line those findings up against a direct HTTPS test to separate an attack from a benign misconfiguration.<\/p>\n                      <\/div>\n        <\/div>\n          <\/div>\n  <\/div>","protected":false},"excerpt":{"rendered":"<p>D\u00e9couvrez comment la supervision synth\u00e9tique a mis en lumi\u00e8re une attaque par redirection HTTP cach\u00e9e, et pourquoi le protocole HTTPS, la technologie HSTS et la visibilit\u00e9 sur le chemin de livraison prot\u00e8gent vos utilisateurs contre l'interception.<\/p>","protected":false},"author":16,"featured_media":626192,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"unicorn_plugin_options_block_body_class":"","footnotes":""},"categories":[5035],"tags":[7823,7791,7760,7833,7863,7905,7018,7860,7883,7794],"industry":[6790],"role":[],"lm_strategic_tags":[],"topic":[],"author_attribution":[7967],"lm_product":[],"class_list":["post-616916","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","industry-all","author_attribution-denton-chikura"],"acf":{"page_language":"english","translated_pages":"","updated_date":null,"author_section_checkbox":true,"author_image":617027,"author_linkedin":"https:\/\/www.linkedin.com\/in\/denton-chikura-422186201\/","author_name":"Denton Chikura","author_job_title":"Technical Writer","author_dept":"","author_bio":"Denton Chikura is a technical writer and longtime observability advocate focused on helping site reliability engineers and engineering teams discover the tools and capabilities that strengthen internet resilience. He works at the intersection of monitoring, performance, and infrastructure to make complex systems more understandable and usable, bridging the gap between deep technical detail and real\u2011world operations. His goal is to help teams build faster, detect issues earlier, and recover smarter, ultimately making the internet a better, more reliable place for everyone.","reviewer_name":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How HTTPS Helps Stop Man-in-the-Middle Attacks | LogicMonitor<\/title>\n<meta name=\"description\" content=\"Man in the middle attacks can be catastrophic to your website and user experience. 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glue DNS obsol\u00e8tes : comment diagnostiquer les incoh\u00e9rences entre le parent et l'autorit\u00e9"},"content":{"rendered":"<?xml encoding=\"UTF-8\"><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50 rtc-text-content--no-top-pad\">\n      <span class=\"head-icon\"><svg class=\"\" width=\"50px\" height=\"50px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-light-book-open\"><\/use>\n    <\/svg><\/span>\n  \n  <div class=\"rtc-text-content__wrapper\">\n          <h4 class=\"rtc-text-content__headline fs-sm-text-display-xs fs-md-text-display-sm fs-lg-text-display-md font-medium text-core-blue-900\">\n        Le t\u00e9l\u00e9chargement rapide :      <\/h4>\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900 headline-is-quote\">\n        <p>When a parent zone keeps serving stale glue records, resolvers send users to dead IPs even after your authoritative servers are already correct.<\/p>\n      <\/div>\n    \n                  <ul class=\"rtc-text-content__bullet-list\">\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>The parent (delegation) and child (authoritative) can disagree, and resolvers follow the parent, so a healthy authoritative zone won&rsquo;t save you.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>Catchpoint traced this exact failure in 2017: a China-based CDN provider&rsquo;s registrar left old glue in the parent zone, so users kept resolving to the outdated address.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>You can isolate it by confirming the authoritative answer is correct, then querying the gTLD servers directly with dig to catch the stale referral.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>Monitor the parent referral alongside the authoritative record so you catch a glue mismatch before customers do.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                  <\/ul>\n      \n      \n            <\/div>\n<\/div><p class=\"wp-block-paragraph\"><\/p><p class=\"wp-block-paragraph\">One of the most confusing DNS failures looks healthy from the inside. You query your authoritative nameservers, and they return the correct, current IP addresses. Yet resolvers keep sending users to old addresses, and traffic lands on infrastructure you already retired.<\/p><p class=\"wp-block-paragraph\">The authoritative answers are correct, and the problem sits one layer up, in the path resolvers take to reach them.<\/p><p class=\"wp-block-paragraph\">When the parent-zone referral carries stale glue, the delegation layer above your authoritative servers keeps handing out addresses your team fixed days ago, and the mismatch hides in plain sight until someone maps resolution across every layer.<\/p><h2 id=\"h-why-stale-glue-still-bites-in-2026\" class=\"wp-block-heading\">Why stale glue still bites in 2026<\/h2><p class=\"wp-block-paragraph\">Modern delivery leans on layers you don&rsquo;t operate directly. Multi-CDN and multi-cloud setups, edge delivery, and API dependency chains all resolve through third-party DNS and registrars, so a single wrong address in the delegation layer can misroute real traffic.<\/p><p class=\"wp-block-paragraph\">When glue goes stale, the damage is uneven and hard to read: some regions resolve correctly while others fail, transactions drop for a subset of users, and API calls break for partners who happen to hit a resolver holding the wrong data. Partial availability like that is harder to triage than a clean outage, because the parts that work suggest the problem is somewhere else.<\/p><h2 id=\"h-the-one-dns-distinction-that-matters-here\" class=\"wp-block-heading\">The one DNS distinction that matters here<\/h2><p class=\"wp-block-paragraph\">Diagnosing stale glue comes down to one distinction. Delegation data lives in the parent zone and tells resolvers which nameservers are authoritative for your domain, along with their addresses. Authoritative records live in the child zone and hold the actual answers your nameservers return.<\/p><p class=\"wp-block-paragraph\">These are two separate sources, maintained through two separate channels, and they can disagree. When they do, resolvers follow the parent, not the child. For troubleshooting stale glue, the parent-versus-child split is the only piece you need.<\/p><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50\">\n  \n  <div class=\"rtc-text-content__wrapper\">\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900\">\n        <p>If you want the full picture of how the hierarchy and delegation fit together, see our DNS delegation guide.<\/p>\n      <\/div>\n    \n          \n      \n              <div>\n            <a href=\"https:\/\/www.logicmonitor.com\/deep-dive\/dns-monitoring\/dns-delegation\" class=\"btn btn-link\" target=\"_self\">\n        DNS delegation guide          <span class=\"icon-end\"><svg class=\"\" width=\"20px\" height=\"20px\" style=\"fill: #060F4B\">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-arrow-right\"><\/use>\n    <\/svg><\/span>\n      <\/a>\n        <\/div>\n            <\/div>\n<\/div><h2 id=\"h-what-a-glue-record-mismatch-looks-like\" class=\"wp-block-heading\">What a glue-record mismatch looks like<\/h2><p class=\"wp-block-paragraph\">Glue records are A and AAAA address records that the parent zone supplies for your delegated nameservers, per<a href=\"https:\/\/www.rfc-editor.org\/rfc\/rfc9471.html\"> RFC 9471<\/a>. They show up in the Additional section of a referral, though the Additional section can carry other records too, so &ldquo;additional records&rdquo; isn&rsquo;t a synonym for glue.<\/p><p class=\"wp-block-paragraph\">Glue is strictly required for in-domain nameservers, meaning nameservers whose hostnames sit inside the domain they serve, because resolving them any other way creates a circular dependency: you can&rsquo;t reach the nameserver without its address, and you can&rsquo;t get its address without reaching the nameserver.<\/p><p class=\"wp-block-paragraph\">A mismatch shows up as a disagreement between two sources:<\/p><ul class=\"wp-block-list\">\n<li>The parent zone or TLD referral returns the old nameserver address in its glue.<\/li>\n\n\n\n<li>The child authoritative answer returns the current, correct address.<\/li>\n\n\n\n<li>The resolver trusts the parent referral, so it uses the stale address and never reaches the corrected records below.<\/li>\n<\/ul><h2 id=\"h-case-study-valid-answers-wrong-addresses\" class=\"wp-block-heading\">Case study: valid answers, wrong addresses<\/h2><p class=\"wp-block-paragraph\">This issue was originally investigated in 2017 by <a href=\"https:\/\/www.logicmonitor.com\/fr\/logicmonitor-catchpoint\">Catchpoint, a LogicMonitor company<\/a>.<\/p><p class=\"wp-block-paragraph\">The customer was a leading CDN provider headquartered in China. They reached out after noticing that two of their nameservers were returning out-of-date A records. The symptoms were deceptive: the records looked valid, so nothing appeared obviously wrong, but they pointed to addresses the customer no longer used.<\/p><p class=\"wp-block-paragraph\">Because the answers parsed cleanly, the team&rsquo;s first instinct was to trust the authoritative side, which is exactly where the investigation started.<\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"767\" height=\"165\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/07\/image.png\" alt=\"\" class=\"wp-image-616912\" srcset=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/07\/image.png 767w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/07\/image-18x4.png 18w\" sizes=\"auto, (max-width: 767px) 100vw, 767px\"><\/figure><h2 id=\"h-how-the-mismatch-was-isolated\" class=\"wp-block-heading\">How the mismatch was isolated<\/h2><p class=\"wp-block-paragraph\">The investigation followed a clear evidence sequence, comparing what each layer returned:<\/p><ul class=\"wp-block-list\">\n<li><strong>The authoritative side was healthy:<\/strong> A test that queried the authoritative nameservers directly returned the correct, current IPs. That ruled out the child zone as the source of the problem.<\/li>\n\n\n\n<li><strong>The parent referral told a different story:<\/strong> A test that followed the parent-zone and TLD referral path, reading the delegation and its Additional section, returned the stale IPs.<\/li>\n\n\n\n<li><strong>A manual query confirmed it:<\/strong> Running dig, an external command-line utility rather than a LogicMonitor feature, against the relevant parent-zone authoritative server (in this case the gTLD servers, a-m.gtld-servers.net) returned the same stale answer. That confirmed the mismatch sat in the delegation layer.<\/li>\n\n\n\n<li><strong>The evidence went to the registrar:<\/strong> With the parent and child responses side by side, the customer had a concrete conflict to escalate, which pointed the fix at the right party.<\/li>\n<\/ul><p class=\"wp-block-paragraph\"><\/p><p class=\"wp-block-paragraph\">The root cause was a stale glue record. The customer had submitted the address change through their registrar, but the updated glue was never published in the parent zone, so the delegation layer kept serving the old addresses while the authoritative servers served the new ones.<\/p><h2 id=\"h-a-practical-diagnostic-workflow\" class=\"wp-block-heading\">A practical diagnostic workflow<\/h2><p class=\"wp-block-paragraph\">When resolution returns valid-looking answers that still send users to the wrong place, work through the layers in order:<\/p><ul class=\"wp-block-list\">\n<li><strong>1. Confirm the user-facing symptom:<\/strong> Reproduce the bad resolution and note where and for whom it fails, since stale glue often affects only some regions or resolvers.<\/li>\n\n\n\n<li><strong>2. Query the authoritative nameserver directly:<\/strong> If it returns the correct, current addresses, the child zone is healthy and the problem sits above it.<\/li>\n\n\n\n<li><strong>3. Inspect the parent-zone delegation and glue:<\/strong> Read the referral from the parent zone or TLD server and check the addresses in its Additional section.<\/li>\n\n\n\n<li><strong>4. Compare A and AAAA values between parent and child: <\/strong>Line up the parent&rsquo;s glue against the authoritative answers. Any difference in the IPv4 or IPv6 records is your mismatch.<\/li>\n\n\n\n<li><strong>5. Escalate to the registrar with the conflicting responses:<\/strong> Send the parent and child answers together so the registrant can resubmit the change and the registry can republish correct glue in the parent zone.<\/li>\n<\/ul><h2 id=\"h-how-to-verify-the-fix\" class=\"wp-block-heading\">How to verify the fix<\/h2><p class=\"wp-block-paragraph\">A registrar update isn&rsquo;t done until the parent zone actually serves the new glue everywhere. Query every relevant parent-zone or TLD server, not just one, since they can update at different times.<\/p><p class=\"wp-block-paragraph\">Account for <a href=\"https:\/\/www.logicmonitor.com\/deep-dive\/dns-monitoring\/dns-ttl\">caching and TTLs<\/a>, because resolvers may hold the old glue until it expires. Then confirm resolution from multiple geographic locations, so you know the corrected addresses are reaching users rather than a single vantage point you happened to test from.<\/p><h2 id=\"h-detecting-the-mismatch-before-users-report-it\" class=\"wp-block-heading\">Detecting the mismatch before users report it<\/h2><p class=\"wp-block-paragraph\">Stale glue is easiest to catch when you compare resolution behavior across layers instead of trusting any single one.<\/p><p class=\"wp-block-paragraph\">LogicMonitor&rsquo;s approach to <a href=\"https:\/\/www.logicmonitor.com\/catchpoint\/dns-monitoring\">DNS monitoring<\/a> enables you to see how queries resolve from root and parent\/TLD down to authoritative nameservers in different regions, turning parent&ndash;authoritative divergence and stale delegation into measurable issues rather than user-reported incidents.<\/p><p class=\"wp-block-paragraph\">LogicMonitor <a href=\"https:\/\/www.logicmonitor.com\/platform\/synthetic-monitoring\">Mati\u00e8res synth\u00e9tiques<\/a> et <a href=\"https:\/\/www.logicmonitor.com\/fr\/internet-performance-monitoring\">Supervision des performances Internet<\/a> provide the outside-in, multi-location view of the resolution path, the same kind of layered comparison the 2017 investigation ran by hand. When an external DNS issue overlaps with your own environment, <a href=\"https:\/\/www.logicmonitor.com\/fr\/infrastructure-monitoring\">LM Envision<\/a> ties that Internet-facing signal back to internal infrastructure health, and <a href=\"https:\/\/www.logicmonitor.com\/fr\/edwin-ai\">Edwin AI<\/a> helps separate real problems from noise.<\/p><p class=\"wp-block-paragraph\">Together, that shortens the time from symptom to root cause and helps you find a mismatch before it reaches users.<\/p><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50\">\n      <span class=\"head-icon\"><svg class=\"\" width=\"50px\" height=\"50px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-light-calendar-check\"><\/use>\n    <\/svg><\/span>\n  \n  <div class=\"rtc-text-content__wrapper\">\n          <h4 class=\"rtc-text-content__headline fs-sm-text-display-xxs fs-md-text-display-xs fs-lg-text-display-sm font-medium text-core-blue-900\">\n        Catch stale glue mismatches before your users resolve to a dead IP.      <\/h4>\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900\">\n        <p>LogicMonitor compares the parent referral and the authoritative answer, so a delegation drift shows up as an alert instead of a support flood. See how proactive DNS monitoring closes the gap.<\/p>\n      <\/div>\n    \n          \n      \n              <div>\n            <a href=\"https:\/\/www.logicmonitor.com\/catchpoint-demo\" class=\"btn btn-link\" target=\"_self\">\n        Voyez-le en action          <span class=\"icon-end\"><svg class=\"\" width=\"20px\" height=\"20px\" style=\"fill: #060F4B\">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-arrow-right\"><\/use>\n    <\/svg><\/span>\n      <\/a>\n        <\/div>\n            <\/div>\n<\/div><h4 id=\"h-faqs\" class=\"wp-block-heading\">FAQ<\/h4><div class=\"accordion-block accordion-block--light\">\n      <div class=\"accordion-block__items\">\n              <div class=\"accordion-block__item active\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-what-are-dns-glue-records-and-why-do-they-cause-outages\">\n            What are DNS glue records and why do they cause outages?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer active\">\n            <p>Glue records are the IP addresses for a domain&rsquo;s nameservers, published in the parent (delegation) zone. Resolvers use them to reach your authoritative servers. When the parent keeps old glue after your nameserver IPs change, resolvers follow the stale address and users hit a server that no longer answers, even though your authoritative zone is correct.<\/p>\n                      <\/div>\n        <\/div>\n              <div class=\"accordion-block__item\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-how-do-i-tell-whether-the-problem-is-in-the-parent-zone-or-my-authoritative-servers\">\n            How do I tell whether the problem is in the parent zone or my authoritative servers?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer\">\n            <p>Query your authoritative nameservers directly and confirm they return the current IP. Then run dig against the gTLD servers to see the parent referral. If the authoritative answer is correct but the parent hands back an old address, the mismatch lives in the parent zone and points to a registrar or delegation issue.<\/p>\n                      <\/div>\n        <\/div>\n              <div class=\"accordion-block__item\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-after-the-registrar-updates-the-glue-how-do-i-verify-the-fix-actually-took\">\n            After the registrar updates the glue, how do I verify the fix actually took?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer\">\n            <p>Query every TLD server for the domain to confirm they all return the new glue, since a single server can lag. Account for caching and TTLs, because resolvers may serve the old value until it expires. Then check resolution from multiple regions to confirm users worldwide reach the correct address.<\/p>\n                      <\/div>\n        <\/div>\n          <\/div>\n  <\/div>","protected":false},"excerpt":{"rendered":"<p>Vos serveurs autoritaires renvoient la bonne IP, mais les utilisateurs atteignent toujours l'ancienne. Voici comment trouver les enregistrements de glue obsol\u00e8tes et corriger le renvoi de la zone parente.<\/p>","protected":false},"author":16,"featured_media":626158,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"unicorn_plugin_options_block_body_class":"","footnotes":""},"categories":[5035],"tags":[7850,7852,7777,7760,7813,7752,7863,7854,7904,7871],"industry":[6790],"role":[],"lm_strategic_tags":[],"topic":[],"author_attribution":[7967],"lm_product":[],"class_list":["post-616911","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","industry-all","author_attribution-denton-chikura"],"acf":{"page_language":"english","translated_pages":"","updated_date":null,"author_section_checkbox":true,"author_image":617027,"author_linkedin":"https:\/\/www.linkedin.com\/in\/denton-chikura-422186201\/","author_name":"Denton Chikura","author_job_title":"Technical Writer","author_dept":"","author_bio":"Denton Chikura is a technical writer and longtime observability advocate focused on helping site reliability engineers and engineering teams discover the tools and capabilities that strengthen internet resilience. He works at the intersection of monitoring, performance, and infrastructure to make complex systems more understandable and usable, bridging the gap between deep technical detail and real\u2011world operations. His goal is to help teams build faster, detect issues earlier, and recover smarter, ultimately making the internet a better, more reliable place for everyone.","reviewer_name":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Stale DNS Glue Records: Diagnose Parent Mismatches | LogicMonitor<\/title>\n<meta name=\"description\" content=\"In this article, we would be focusing more on a very important concept in DNS; known as \u201cAdditional Records\u201d or \u201cGlue Records\u201d.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Stale DNS Glue Records: How to Diagnose Parent-Authoritative Mismatches\" \/>\n<meta property=\"og:description\" content=\"In this article, we would be focusing more on a very important concept in DNS; known as \u201cAdditional Records\u201d or \u201cGlue Records\u201d.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.logicmonitor.com\/fr\/blog\/glue-records\" \/>\n<meta property=\"og:site_name\" content=\"LogicMonitor\" \/>\n<meta property=\"article:published_time\" content=\"2026-09-09T16:34:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-09T16:34:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Blog_Stale-DNS-Glue-Records-How-to-Diagnose-Parent-Authoritative-Mismatches_Meta-1600x900px.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2400\" \/>\n\t<meta property=\"og:image:height\" content=\"1350\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"destiny.setzer@logicmonitor.com\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written 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Analyst Firm Reveals the Real Cost of Internet Disruptions"},"content":{"rendered":"<?xml encoding=\"UTF-8\"><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50 rtc-text-content--no-top-pad\">\n      <span class=\"head-icon\"><svg class=\"\" width=\"50px\" height=\"50px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-light-book-open\"><\/use>\n    <\/svg><\/span>\n  \n  <div class=\"rtc-text-content__wrapper\">\n          <h4 class=\"rtc-text-content__headline fs-sm-text-display-xs fs-md-text-display-sm fs-lg-text-display-md font-medium text-core-blue-900\">\n        Le t\u00e9l\u00e9chargement rapide      <\/h4>\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900 headline-is-quote\">\n        <p>E-commerce companies average 72 Internet disruptions per month, and 42% are losing over $500K monthly as a result.<\/p>\n      <\/div>\n    \n                  <ul class=\"rtc-text-content__bullet-list\">\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>83% of e-commerce companies report losing more than $100K every month to Internet disruptions, including downtime and latency.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>Only 32% of companies have full visibility across the Internet Stack, leaving most to troubleshoot blind when problems strike.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>Companies with full-stack Internet Performance Monitoring report 54% fewer losses than those without it.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>Disruptions can strike anywhere across the Internet Stack, and without visibility into CDNs, APIs, DNS, routing, cloud, and third-party services, teams are forced to troubleshoot with incomplete information.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                  <\/ul>\n      \n      \n            <\/div>\n<\/div><p class=\"wp-block-paragraph\"><\/p><p class=\"wp-block-paragraph\"><em>&ldquo;Without the internet, Digital Experiences do not exist,&rdquo;<\/em> begins <a href=\"https:\/\/www.catchpoint.com\/asset\/forrester-opportunity-snapshot-2025\">Increase Revenue and Improve Customer Experience with Internet Performance Monitoring<\/a><em>,<\/em> a study commissioned by Catchpoint, a LogicMonitor company, to quantify the financial damage Internet outages inflict on e-commerce companies. At first glance, that statement might seem obvious.<\/p><p class=\"wp-block-paragraph\">But it carries more weight than it appears. The digital experience today isn&rsquo;t just an aspect of the business. For most e-commerce companies, it <em>est<\/em> the business. And when that experience degrades, the financial impact is immediate.<\/p><p class=\"wp-block-paragraph\">For e-commerce leaders, the findings in this study are a wake-up call. Internet disruptions, whether outright downtime, persistent latency, or sluggish page loads, are quietly draining millions from the bottom line. Most companies don&rsquo;t realize the extent of the damage.<\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2475\" height=\"1415\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-1_Leading-Analyst-Firm-Reveals-the-Real-Cost-of-Internet-Disruptions.png\" alt=\"\" class=\"wp-image-626141\" srcset=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-1_Leading-Analyst-Firm-Reveals-the-Real-Cost-of-Internet-Disruptions.png 2475w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-1_Leading-Analyst-Firm-Reveals-the-Real-Cost-of-Internet-Disruptions-18x10.png 18w\" sizes=\"auto, (max-width: 2475px) 100vw, 2475px\"><\/figure><h2 id=\"h-what-the-forrester-study-found\" class=\"wp-block-heading\"><strong>What the Forrester study found<\/strong><\/h2><p class=\"wp-block-paragraph\">The study, based on a survey of 261 e-commerce and technology leaders, reveals how widespread and costly Internet performance problems have become.<\/p><ul class=\"wp-block-list\">\n<li><strong>Internet disruptions are frequent:<\/strong> E-commerce companies average 72 disruptions per month, each one hitting revenue and customer trust.<\/li>\n\n\n\n<li><strong>Revenue and loyalty take a direct hit:<\/strong> 65% of leaders say slow web pages are as damaging as full outages, and 69% report increased customer churn from disruptions.<\/li>\n\n\n\n<li><strong>Visibility is limited:<\/strong> Only 32% have full visibility across the internet stack that powers their digital experiences.<\/li>\n<\/ul><h2 id=\"h-the-financial-cost-of-internet-disruptions\" class=\"wp-block-heading\"><strong>The financial cost of Internet disruptions<\/strong><\/h2><p class=\"wp-block-paragraph\">The numbers tell a clear story. The majority of companies surveyed are losing millions of dollars each year to Internet disruptions, including both downtime and latency.<\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2475\" height=\"1797\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-2_Leading-Analyst-Firm-Reveals-the-Real-Cost-of-Internet-Disruptions.png\" alt=\"\" class=\"wp-image-626142\" srcset=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-2_Leading-Analyst-Firm-Reveals-the-Real-Cost-of-Internet-Disruptions.png 2475w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-2_Leading-Analyst-Firm-Reveals-the-Real-Cost-of-Internet-Disruptions-18x12.png 18w\" sizes=\"auto, (max-width: 2475px) 100vw, 2475px\"><\/figure><p class=\"wp-block-paragraph\"><em>Estimated monthly losses due to Internet disruptions<\/em><\/p><ul class=\"wp-block-list\">\n<li><strong>42%<\/strong> of companies lost over <strong>$500K in just one month<\/strong>, equating to $6M+ per year<\/li>\n\n\n\n<li><strong>83%<\/strong> reported losing more than <strong>$100K monthly<\/strong><\/li>\n<\/ul><p class=\"wp-block-paragraph\"><\/p><p class=\"wp-block-paragraph\">The root cause: poor visibility into the infrastructure that connects users to digital experiences.<\/p><h2 id=\"h-monitoring-gaps-leave-businesses-exposed\" class=\"wp-block-heading\"><strong>Monitoring gaps leave businesses exposed<\/strong><\/h2><p class=\"wp-block-paragraph\">Most e-commerce firms monitor some aspects of Internet performance, but the study reveals comprehensive visibility is rare. Only about one in three companies monitor the full internet stack, across their enterprise, and even fewer do so successfully.<\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2475\" height=\"1370\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/07\/FIGURE-3_-Internet-Stack.png\" alt=\"\" class=\"wp-image-621526\" srcset=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/07\/FIGURE-3_-Internet-Stack.png 2475w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/07\/FIGURE-3_-Internet-Stack-18x10.png 18w\" sizes=\"auto, (max-width: 2475px) 100vw, 2475px\"><\/figure><p class=\"wp-block-paragraph\"><\/p><p class=\"wp-block-paragraph\">The internet stack is the collection of technologies, systems, and services that make possible and impact every digital user experience, from the core Internet systems like BGP, network technologies like TCP\/IP, security technologies like SASE, protocols like QUIC or POP, cloud services, third-party dependencies including APIs and web services, and SaaS applications. The term refers to all IP-based networks including the public Internet, private networks, and everything in between.<\/p><p class=\"wp-block-paragraph\">The study states: &ldquo;Without the appropriate technologies and tools, gaining visibility into the internet stack is challenging, if not impossible, but with so much to lose, that&rsquo;s no excuse. The Internet is the life force of e-commerce, and monitoring performance to identify and fix disruptions quickly should be a top priority.&rdquo;<\/p><p class=\"wp-block-paragraph\">In practice, most businesses are still reacting after the damage is done, often with incomplete data, manual troubleshooting, and no clear way to pinpoint the source of an issue.<\/p><h2 id=\"h-internet-performance-monitoring-delivers-measurable-results\" class=\"wp-block-heading\"><strong>Internet Performance Monitoring delivers measurable results<\/strong><\/h2><p class=\"wp-block-paragraph\">Companies that invest in robust <a href=\"https:\/\/www.logicmonitor.com\/fr\/internet-performance-monitoring\">Supervision des performances Internet<\/a> (IPM) are seeing real results. The study defines successful IPM as the ability to quickly identify the source of disruptions, allowing teams to fix issues fast and restore normal operations.<\/p><p class=\"wp-block-paragraph\">The data backs this up. Companies monitoring the full Internet Stack report 54% fewer losses than those without IPM, and 14% fewer than those who only monitor their most critical systems. Losses of at least $1 million are down by a third among these leaders.<\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2475\" height=\"852\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-4_Leading-Analyst-Firm-Reveals-the-Real-Cost-of-Internet-Disruptions.png\" alt=\"\" class=\"wp-image-626144\" srcset=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-4_Leading-Analyst-Firm-Reveals-the-Real-Cost-of-Internet-Disruptions.png 2475w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-4_Leading-Analyst-Firm-Reveals-the-Real-Cost-of-Internet-Disruptions-18x6.png 18w\" sizes=\"auto, (max-width: 2475px) 100vw, 2475px\"><\/figure><p class=\"wp-block-paragraph\"><em>The positive business impact of identifying Internet disruptions quickly<\/em><\/p><p class=\"wp-block-paragraph\">But while the benefits are clear, few companies are implementing IPM well. Only 32% monitor the full Internet Stack across their enterprise. That gap represents a significant opportunity for organizations willing to invest in deeper visibility.<\/p><p class=\"wp-block-paragraph\">Internet Performance Monitoring provides the full-stack visibility that e-commerce companies need to close this gap. By extending monitoring across CDNs, APIs, DNS, routing, cloud infrastructure, and third-party services, teams can pinpoint disruptions at any layer of the Internet Stack, rather than troubleshooting blind.<\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2475\" height=\"951\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-5_Leading-Analyst-Firm-Reveals-the-Real-Cost-of-Internet-Disruptions.png\" alt=\"\" class=\"wp-image-626145\" srcset=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-5_Leading-Analyst-Firm-Reveals-the-Real-Cost-of-Internet-Disruptions.png 2475w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-5_Leading-Analyst-Firm-Reveals-the-Real-Cost-of-Internet-Disruptions-18x7.png 18w\" sizes=\"auto, (max-width: 2475px) 100vw, 2475px\"><\/figure><p class=\"wp-block-paragraph\"><\/p><p class=\"wp-block-paragraph\">&ldquo;Full-stack Internet Performance Monitoring is essential for digital resilience,&rdquo; said Mehdi Daoudi, General Manager and co-founder of Catchpoint, a LogicMonitor company. &ldquo;If you can&rsquo;t see what&rsquo;s slowing your users down, you can&rsquo;t fix it, and that&rsquo;s money left on the table, customers lost, and teams burned out.&rdquo;<\/p><h2 id=\"h-gaining-visibility-across-the-full-internet-stack\" class=\"wp-block-heading\"><strong>Gaining visibility across the full Internet Stack<\/strong><\/h2><p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.catchpoint.com\/asset\/forrester-opportunity-snapshot-2025\">The study highlights a critical gap<\/a>: disruptions can happen at any point across the internet stack, whether in CDNs, APIs, DNS, routing, cloud infrastructure, or third-party services outside a company&rsquo;s direct control. Without visibility into these layers, most companies are operating with incomplete information when problems arise.<\/p><p class=\"wp-block-paragraph\">While 100% of study respondents agree that Internet Performance Monitoring has a positive business impact, only a small fraction are achieving full-stack observability today. LogicMonitor&rsquo;s platform helps close that gap. <\/p><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50\">\n  \n  <div class=\"rtc-text-content__wrapper\">\n          <h4 class=\"rtc-text-content__headline fs-sm-text-display-xxs fs-md-text-display-xs fs-lg-text-display-sm font-medium text-core-blue-900\">\n        See how full-stack Internet Performance Monitoring protects your revenue.      <\/h4>\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900\">\n        <p>LogicMonitor Synthetics and Internet Performance Monitoring provide your teams a single view from user to code, so you can spot disruptions sooner, understand where they&rsquo;re coming from, and fix them before they turn into lost revenue.<\/p>\n      <\/div>\n    \n          \n      \n              <div>\n            <a href=\"https:\/\/www.logicmonitor.com\/catchpoint-demo\" class=\"btn btn-link\" target=\"_self\">\n        Demandez une d\u00e9mo          <span class=\"icon-end\"><svg class=\"\" width=\"20px\" height=\"20px\" style=\"fill: #060F4B\">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-arrow-right\"><\/use>\n    <\/svg><\/span>\n      <\/a>\n        <\/div>\n            <\/div>\n<\/div><h4 id=\"h-faqs\" class=\"wp-block-heading\">FAQ<\/h4><div class=\"accordion-block accordion-block--light\">\n      <div class=\"accordion-block__items\">\n              <div class=\"accordion-block__item active\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-how-many-internet-disruptions-do-e-commerce-companies-typically-experience\">\n            How many Internet disruptions do e-commerce companies typically experience?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer active\">\n            <p>According to the Forrester study, e-commerce companies average 72 Internet disruptions per month. These include full outages, latency spikes, and slow page loads, all of which directly impact revenue and customer trust.<\/p>\n                      <\/div>\n        <\/div>\n              <div class=\"accordion-block__item\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-what-is-the-internet-stack-and-why-does-monitoring-it-matter\">\n            What is the Internet Stack, and why does monitoring it matter?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer\">\n            <p>The Internet Stack refers to the full collection of technologies that power digital experiences, from BGP and DNS to CDNs, APIs, cloud services, and third-party dependencies. Monitoring only parts of the stack leaves blind spots that delay troubleshooting and extend outages.<\/p>\n                      <\/div>\n        <\/div>\n              <div class=\"accordion-block__item\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-how-much-can-internet-performance-monitoring-reduce-losses\">\n            How much can Internet Performance Monitoring reduce losses?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer\">\n            <p>The study found that companies monitoring the full Internet Stack report 54% fewer losses than those without Internet Performance Monitoring. Losses of $1 million or more dropped by a third among companies with comprehensive visibility.<\/p>\n                      <\/div>\n        <\/div>\n          <\/div>\n  <\/div><div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div><div class=\"wp-block-group has-background is-layout-constrained wp-container-core-group-is-layout-02b8269e wp-block-group-is-layout-constrained\" style=\"border-top-color:var(--wp--preset--color--lm-type-core-blue);border-top-width:4px;background-color:#1a31ff0d;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-6d2d2de7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:80px\">\n<figure class=\"wp-block-image size-large is-resized has-custom-border is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"918\" height=\"1024\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-918x1024.jpg\" alt=\"\" class=\"wp-image-608421\" style=\"border-top-left-radius:99999px;border-top-right-radius:99999px;border-bottom-left-radius:99999px;border-bottom-right-radius:99999px;object-fit:cover;width:80px;height:80px\" srcset=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-918x1024.jpg 918w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-269x300.jpg 269w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-768x856.jpg 768w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-1378x1536.jpg 1378w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-1837x2048.jpg 1837w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-11x12.jpg 11w\" sizes=\"auto, (max-width: 918px) 100vw, 918px\"><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading has-lm-display-xs-font-size\" id=\"h-by-denton-chikura\" style=\"margin-top:0;margin-bottom:0\">Par Denton Chikura<\/h5>\n\n\n\n<p class=\"has-lm-text-md-font-size wp-block-paragraph\" id=\"h-\" style=\"margin-top:0;margin-bottom:0\">R\u00e9dacteur technique<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image alignright size-large is-resized\"><a href=\"https:\/\/www.linkedin.com\/in\/denton-chikura-422186201\" target=\"_blank\" rel=\" noreferrer noopener\"><img decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20height='72'%20viewBox='0%200%2072%2072'%20width='72'%3E%3Cg%20fill='none'%20fill-rule='evenodd'%3E%3Cpath%20d='M8,72%20L64,72%20C68.418278,72%2072,68.418278%2072,64%20L72,8%20C72,3.581722%2068.418278,-8.11624501e-16%2064,0%20L8,0%20C3.581722,8.11624501e-16%20-5.41083001e-16,3.581722%200,8%20L0,64%20C5.41083001e-16,68.418278%203.581722,72%208,72%20Z'%20fill='%230d6efd'\/%3E%3Cpath%20d='M62,62%20L51.315625,62%20L51.315625,43.8021149%20C51.315625,38.8127542%2049.4197917,36.0245323%2045.4707031,36.0245323%20C41.1746094,36.0245323%2038.9300781,38.9261103%2038.9300781,43.8021149%20L38.9300781,62%20L28.6333333,62%20L28.6333333,27.3333333%20L38.9300781,27.3333333%20L38.9300781,32.0029283%20C38.9300781,32.0029283%2042.0260417,26.2742151%2049.3825521,26.2742151%20C56.7356771,26.2742151%2062,30.7644705%2062,40.051212%20L62,62%20Z%20M16.349349,22.7940133%20C12.8420573,22.7940133%2010,19.9296567%2010,16.3970067%20C10,12.8643566%2012.8420573,10%2016.349349,10%20C19.8566406,10%2022.6970052,12.8643566%2022.6970052,16.3970067%20C22.6970052,19.9296567%2019.8566406,22.7940133%2016.349349,22.7940133%20Z%20M11.0325521,62%20L21.769401,62%20L21.769401,27.3333333%20L11.0325521,27.3333333%20L11.0325521,62%20Z'%20fill='%23FFF'\/%3E%3C\/g%3E%3C\/svg%3E\" alt=\"\" style=\"object-fit:cover;width:34px;height:34px\"><\/a><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p class=\"has-lm-type-ballpoint-blue-color has-text-color has-link-color has-lm-text-lg-font-size wp-elements-1 wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40);font-style:normal;font-weight:500\">Denton Chikura est un r\u00e9dacteur technique et un fervent d\u00e9fenseur de l'observabilit\u00e9, dont l'objectif est d'aider les ing\u00e9nieurs de fiabilit\u00e9 de site et les \u00e9quipes d'ing\u00e9nierie \u00e0 d\u00e9couvrir les outils et les capacit\u00e9s qui renforcent la r\u00e9silience de l'internet. Il travaille \u00e0 l'intersection de la surveillance, de la performance et de l'infrastructure pour rendre les syst\u00e8mes complexes plus compr\u00e9hensibles et utilisables, comblant ainsi le foss\u00e9 entre les d\u00e9tails techniques approfondis et les op\u00e9rations r\u00e9elles. Son objectif est d'aider les \u00e9quipes \u00e0 coder plus rapidement, \u00e0 d\u00e9tecter les probl\u00e8mes plus t\u00f4t et \u00e0 r\u00e9cup\u00e9rer plus intelligemment, rendant ainsi l'internet un endroit meilleur et plus fiable pour tous.<\/p>\n\n\n\n<p class=\"has-lm-type-ballpoint-blue-color has-text-color has-link-color has-lm-text-sm-font-size wp-elements-2 wp-block-paragraph\" style=\"font-style:normal;font-weight:500\">Clause de non-responsabilit\u00e9 : les opinions exprim\u00e9es sur ce blog sont celles de l'auteur et ne refl\u00e8tent pas n\u00e9cessairement celles de LogicMonitor ou de ses filiales.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>E-commerce companies lose $6M+ yearly to Internet disruptions. A Forrester study reveals how Internet Performance Monitoring cuts losses by over half.<\/p>","protected":false},"author":154,"featured_media":626146,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"unicorn_plugin_options_block_body_class":"","footnotes":""},"categories":[5035],"tags":[],"industry":[7513,7514,7515,7516,7517,7518,7519,7521,7522,7839,7523,7524,7525],"role":[6783],"lm_strategic_tags":[7891,7894,7903,7915,7916,7914,7897,7896,7895],"topic":[],"author_attribution":[7967],"lm_product":[],"class_list":["post-619232","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","industry-financial-services","industry-global-system-integrator","industry-healthcare","industry-hospitality","industry-life-sciences","industry-managed-service-provider","industry-manufacturing","industry-public-sector","industry-restaurants-retail","industry-security-compliance","industry-technology","industry-transportation-logistics","industry-value-add-reseller","role-it-leadership","lm_strategic_tags-catchpoint","lm_strategic_tags-cdn-monitoring","lm_strategic_tags-incident-response","lm_strategic_tags-internet-sonar","lm_strategic_tags-internet-stack-map","lm_strategic_tags-outage-detection","lm_strategic_tags-performance-optimization","lm_strategic_tags-user-experience","lm_strategic_tags-web-performance","author_attribution-denton-chikura"],"acf":{"page_language":"english","translated_pages":"","updated_date":null,"author_section_checkbox":false,"author_image":null,"author_linkedin":"","author_name":"","author_job_title":"","author_dept":"","author_bio":"","reviewer_name":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Leading Analyst Firm Reveals the Real Cost of Internet Disruptions - LogicMonitor<\/title>\n<meta name=\"description\" content=\"Losing revenue to Internet disruptions? You&#039;re not alone. New study exposes what&#039;s draining your revenue and how to fight back with Internet Performance Monitoring.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Leading Analyst Firm Reveals the Real Cost of Internet Disruptions\" \/>\n<meta property=\"og:description\" content=\"Losing revenue to Internet disruptions? You&#039;re not alone. New study exposes what&#039;s draining your revenue and how to fight back with Internet Performance Monitoring.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.logicmonitor.com\/fr\/blog\/leading-analyst-firm-reveals-the-real-cost-of-internet-disruptions\" \/>\n<meta property=\"og:site_name\" content=\"LogicMonitor\" \/>\n<meta property=\"article:published_time\" content=\"2026-09-09T16:33:53+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-09T16:33:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Blog_Leading-Analyst-Firm-Reveals-the-Real-Cost-of-Internet-Disruptions_1600x900_MetaTag.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2400\" \/>\n\t<meta property=\"og:image:height\" content=\"1350\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"denton.chikura@contractor.logicmonitor.com\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.logicmonitor.com\\\/fr\\\/blog\\\/leading-analyst-firm-reveals-the-real-cost-of-internet-disruptions#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.logicmonitor.com\\\/fr\\\/blog\\\/leading-analyst-firm-reveals-the-real-cost-of-internet-disruptions\"},\"author\":{\"name\":\"denton.chikura@contractor.logicmonitor.com\",\"@id\":\"https:\\\/\\\/www.logicmonitor.com\\\/fr\\\/#\\\/schema\\\/person\\\/0c18d717f346e84a08bd035d0665f611\"},\"headline\":\"Leading Analyst Firm Reveals the Real Cost of Internet Disruptions\",\"datePublished\":\"2026-09-09T16:33:53+00:00\",\"dateModified\":\"2026-09-09T16:33:57+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.logicmonitor.com\\\/fr\\\/blog\\\/leading-analyst-firm-reveals-the-real-cost-of-internet-disruptions\"},\"wordCount\":796,\"image\":{\"@id\":\"https:\\\/\\\/www.logicmonitor.com\\\/fr\\\/blog\\\/leading-analyst-firm-reveals-the-real-cost-of-internet-disruptions#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.logicmonitor.com\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/Blog_Leading-Analyst-Firm-Reveals-the-Real-Cost-of-Internet-Disruptions_940x600_Featured-Image.png\",\"articleSection\":[\"Blog\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.logicmonitor.com\\\/fr\\\/blog\\\/leading-analyst-firm-reveals-the-real-cost-of-internet-disruptions\",\"url\":\"https:\\\/\\\/www.logicmonitor.com\\\/fr\\\/blog\\\/leading-analyst-firm-reveals-the-real-cost-of-internet-disruptions\",\"name\":\"Leading Analyst Firm Reveals the Real Cost of Internet Disruptions - LogicMonitor\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.logicmonitor.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.logicmonitor.com\\\/fr\\\/blog\\\/leading-analyst-firm-reveals-the-real-cost-of-internet-disruptions#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.logicmonitor.com\\\/fr\\\/blog\\\/leading-analyst-firm-reveals-the-real-cost-of-internet-disruptions#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.logicmonitor.com\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/Blog_Leading-Analyst-Firm-Reveals-the-Real-Cost-of-Internet-Disruptions_940x600_Featured-Image.png\",\"datePublished\":\"2026-09-09T16:33:53+00:00\",\"dateModified\":\"2026-09-09T16:33:57+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.logicmonitor.com\\\/fr\\\/#\\\/schema\\\/person\\\/0c18d717f346e84a08bd035d0665f611\"},\"description\":\"Losing revenue to Internet disruptions? You're not alone. 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A Complete Guide to the DNS Protocol"},"content":{"rendered":"<?xml encoding=\"UTF-8\"><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50 rtc-text-content--no-top-pad\">\n      <span class=\"head-icon\"><svg class=\"\" width=\"50px\" height=\"50px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-light-book-open\"><\/use>\n    <\/svg><\/span>\n  \n  <div class=\"rtc-text-content__wrapper\">\n          <h4 class=\"rtc-text-content__headline fs-sm-text-display-xs fs-md-text-display-sm fs-lg-text-display-md font-medium text-core-blue-900\">\n        Le t\u00e9l\u00e9chargement rapide :      <\/h4>\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900 headline-is-quote\">\n        <p>DNS is the invisible protocol that makes every internet connection possible, and understanding it is the first step to monitoring it effectively.<\/p>\n      <\/div>\n    \n                  <ul class=\"rtc-text-content__bullet-list\">\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>DNS translates human-readable domain names into IP addresses using a layered chain of servers, from stub resolvers to authoritative name servers, with caching at every level to keep lookups fast.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>Every DNS message follows the same packet structure (header, question, answer, authority, and additional sections), making the protocol predictable and inspectable with tools like Wireshark.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>UDP handles most DNS queries for speed, but the protocol falls back to TCP when responses are too large or firewalls block UDP traffic.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>Start by mapping your own DNS path from the client to the authoritative name server, then use tools that let you see how delegation, TTL, caching, and packet structure affect real-world performance and troubleshooting.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                  <\/ul>\n      \n      \n            <\/div>\n<\/div><p class=\"wp-block-paragraph\"><\/p><p class=\"wp-block-paragraph\">DNS (Domain Name System) is the protocol that translates human-readable domain names like <a href=\"https:\/\/www.google.com\">www.google.com<\/a> into IP addresses that computers use to route traffic. Every time you type a URL into a browser, DNS runs in the background to make that connection possible.<\/p><p class=\"wp-block-paragraph\">In this guide, we cover the fundamentals: the protocol, the lookup process, and how a DNS packet is structured, so you can follow along with our <a href=\"https:\/\/www.logicmonitor.com\/deep-dive\/dns-monitoring\/introduction\">DNS monitoring deep dive<\/a>, where we cover delegation, TTL and caching, performance, security, and health testing in more depth.<\/p><h2 id=\"h-what-is-the-dns-protocol\" class=\"wp-block-heading\">What Is the DNS Protocol?<\/h2><p class=\"wp-block-paragraph\">DNS is an application layer protocol in the TCP\/IP suite. It runs over UDP by default, since UDP needs no handshake and completes in fewer round trips.<\/p><p class=\"wp-block-paragraph\">DNS falls back to TCP when a firewall blocks UDP or when a response is too large to fit in a single UDP packet.<\/p><figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><\/td><td><strong>UDP<\/strong><\/td><td><strong>TCP<\/strong><\/td><\/tr><tr><td>Handshake required<\/td><td>Non<\/td><td>Yes (three-step)<\/td><\/tr><tr><td>Delivery confirmation<\/td><td>Non<\/td><td>Oui<\/td><\/tr><tr><td>Speed<\/td><td>Faster; fewer round trips<\/td><td>Slower; more round trips<\/td><\/tr><tr><td>Used when<\/td><td>Standard DNS queries<\/td><td>Firewall blocks UDP or response exceeds 512 bytes<\/td><\/tr><\/tbody><\/table><\/figure><h2 id=\"h-how-a-dns-lookup-works\" class=\"wp-block-heading\">How a DNS Lookup Works<\/h2><p class=\"wp-block-paragraph\">A DNS query moves through a chain of servers until it reaches an answer:<\/p><ol class=\"wp-block-list\">\n<li>Stub resolver (your device)<\/li>\n\n\n\n<li>Recursive resolver<\/li>\n\n\n\n<li>Root server<\/li>\n\n\n\n<li>TLD server<\/li>\n\n\n\n<li>Authoritative name server<\/li>\n<\/ol><p class=\"wp-block-paragraph\"><\/p><p class=\"wp-block-paragraph\">In practice, most of that chain is skipped thanks to caching at every layer, which is exactly why a query for a popular domain typically resolves in milliseconds rather than requiring a full walk from the root every time.<\/p><p class=\"wp-block-paragraph\">Each server in the chain can either answer directly or point the resolver toward the server that can. That handoff process is called delegation, and it&rsquo;s worth understanding in more depth than we have room for here.<\/p><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50\">\n  \n  <div class=\"rtc-text-content__wrapper\">\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900\">\n        <p>See our DNS delegation guide for how that hierarchy works and what happens when it degrades.<\/p>\n      <\/div>\n    \n          \n      \n              <div>\n            <a href=\"https:\/\/www.logicmonitor.com\/deep-dive\/dns-monitoring\/dns-delegation\" class=\"btn btn-link\" target=\"_self\">\n        Read the guide          <span class=\"icon-end\"><svg class=\"\" width=\"20px\" height=\"20px\" style=\"fill: #060F4B\">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-arrow-right\"><\/use>\n    <\/svg><\/span>\n      <\/a>\n        <\/div>\n            <\/div>\n<\/div><p class=\"wp-block-paragraph\">To follow along at the packet level yourself, a tool like <a href=\"https:\/\/www.wireshark.org\/\">Wireshark<\/a> makes DNS packets human-readable. Open Wireshark, start a capture, and filter ondns; every packet you see will have the structure described below.<\/p><h2 id=\"h-reading-a-dns-packet\" class=\"wp-block-heading\">Reading a DNS Packet<\/h2><p class=\"wp-block-paragraph\">Every DNS message, query or response, is built from the same sections.<\/p><p class=\"wp-block-paragraph\">Here&rsquo;s what each one tells you.<\/p><h3 id=\"h-header\" class=\"wp-block-heading\">Header<\/h3><p class=\"wp-block-paragraph\">The header is a fixed 12-byte block at the start of every message.<\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"926\" height=\"540\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Dns_Header.png\" alt=\"\" class=\"wp-image-626067\" srcset=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Dns_Header.png 926w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Dns_Header-18x10.png 18w\" sizes=\"auto, (max-width: 926px) 100vw, 926px\"><\/figure><p class=\"wp-block-paragraph\">It carries a transaction ID (used to match a response to its query) and a set of flags that tell you what kind of message you&rsquo;re looking at: whether it&rsquo;s a query or a response (QR), whether the answer came from an authoritative server (AA), whether the query wants a full recursive lookup (RD) or just a referral, and a return code (Rcode) that&rsquo;s 0 for success or 3 if the domain doesn&rsquo;t exist.<\/p><p class=\"wp-block-paragraph\">The remaining header fields simply count how many questions and records follow.<\/p><h3 id=\"h-question\" class=\"wp-block-heading\">Question<\/h3><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"416\" height=\"83\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/07\/image-86.png\" alt=\"\" class=\"wp-image-619220\" srcset=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/07\/image-86.png 416w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/07\/image-86-18x4.png 18w\" sizes=\"auto, (max-width: 416px) 100vw, 416px\"><\/figure><p class=\"wp-block-paragraph\">Question is what&rsquo;s actually being asked, like a hostname, a record type (A, AAAA, MX, NS, and others), and a class (almost always &ldquo;IN&rdquo; for Internet).<\/p><p class=\"wp-block-paragraph\">There&rsquo;s typically one question per packet.<\/p><h3 id=\"h-answer-resource-records\" class=\"wp-block-heading\">Answer Resource Records<\/h3><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"585\" height=\"232\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/07\/image-87.png\" alt=\"\" class=\"wp-image-619221\" srcset=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/07\/image-87.png 585w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/07\/image-87-18x7.png 18w\" sizes=\"auto, (max-width: 585px) 100vw, 585px\"><\/figure><p class=\"wp-block-paragraph\">Answer is the record(s) that respond to the question, usually an A, AAAA, or CNAME record for a web lookup. Each answer record carries its own TTL, which controls how long that answer can be cached before it needs to be looked up again.<\/p><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50\">\n  \n  <div class=\"rtc-text-content__wrapper\">\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900\">\n        <p>Read our DNS TTL and caching guide to learn how TTL is chosen, how it counts down across resolvers, and where it becomes a performance-versus-security trade-off<\/p>\n      <\/div>\n    \n          \n      \n              <div>\n            <a href=\"https:\/\/www.logicmonitor.com\/deep-dive\/dns-monitoring\/dns-ttl\" class=\"btn btn-link\" target=\"_self\">\n        Read the guide          <span class=\"icon-end\"><svg class=\"\" width=\"20px\" height=\"20px\" style=\"fill: #060F4B\">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-arrow-right\"><\/use>\n    <\/svg><\/span>\n      <\/a>\n        <\/div>\n            <\/div>\n<\/div><h3 id=\"h-authority-resource-records\" class=\"wp-block-heading\">Authority Resource Records<\/h3><p class=\"wp-block-paragraph\">Authority records appear when a server doesn&rsquo;t have the answer itself and instead returns the NS records for the servers that do, part of the same delegation chain mentioned above.<\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"767\" height=\"355\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/07\/image-89.png\" alt=\"\" class=\"wp-image-619223\" srcset=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/07\/image-89.png 767w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/07\/image-89-18x8.png 18w\" sizes=\"auto, (max-width: 767px) 100vw, 767px\"><\/figure><h3 id=\"h-additional-records\" class=\"wp-block-heading\">Additional Records<\/h3><p class=\"wp-block-paragraph\">Additional records, also called glue records, are the IP addresses for the name servers listed in the Authority section. They&rsquo;re included so the resolver doesn&rsquo;t need a separate lookup just to find them.<\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"630\" height=\"181\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/07\/image-88.png\" alt=\"\" class=\"wp-image-619222\" srcset=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/07\/image-88.png 630w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/07\/image-88-18x5.png 18w\" sizes=\"auto, (max-width: 630px) 100vw, 630px\"><\/figure><h2 id=\"h-dig-deeper\" class=\"wp-block-heading\">Dig Deeper<\/h2><p class=\"wp-block-paragraph\">This guide covers the basics. For the topics that matter most once DNS is running in production, our DNS Monitoring Deep Dive series covers each in detail:<\/p><ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.logicmonitor.com\/deep-dive\/dns-monitoring\/dns-delegation\"><strong>DNS delegation and recursion<\/strong><\/a>: how resolvers walk from root to authoritative servers, and what breaks when delegation is misconfigured.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.logicmonitor.com\/deep-dive\/dns-monitoring\/dns-ttl\"><strong>DNS TTL and caching<\/strong><\/a>: how TTL values shape performance and consistency, and the caching pitfalls to watch for.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.logicmonitor.com\/deep-dive\/dns-monitoring\/slow-dns\"><strong>Slow DNS<\/strong><\/a>: the most common causes of DNS latency and how to fix them.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.logicmonitor.com\/deep-dive\/dns-monitoring\/dnssec-validation\"><strong>DNSSEC<\/strong><\/a>: how cryptographic validation protects DNS records from tampering.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.logicmonitor.com\/deep-dive\/dns-monitoring\/dns-attack\"><strong>DNS attacks and prevention<\/strong><\/a>: cache poisoning, tunneling, floods, and hijacking, plus how to defend against each.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.logicmonitor.com\/deep-dive\/dns-monitoring\/dns-health-test\"><strong>DNS health testing and monitoring<\/strong><\/a>: how to continuously verify DNS performance, availability, and configuration across your environment.<\/li>\n<\/ul><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50\">\n      <span class=\"head-icon\"><svg class=\"\" width=\"50px\" height=\"50px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-light-calendar-check\"><\/use>\n    <\/svg><\/span>\n  \n  <div class=\"rtc-text-content__wrapper\">\n          <h4 class=\"rtc-text-content__headline fs-sm-text-display-xxs fs-md-text-display-xs fs-lg-text-display-sm font-medium text-core-blue-900\">\n        Monitor your DNS infrastructure end-to-end with LogicMonitor Synthetics and  Internet Performance Monitoring      <\/h4>\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900\">\n        <p>DNS failures cascade fast. Combine LogicMonitor&rsquo;s infrastructure observability with Internet performance onitoring to detect resolution issues before they reach your users.<\/p>\n      <\/div>\n    \n          \n      \n              <div>\n            <a href=\"https:\/\/www.logicmonitor.com\/catchpoint-demo\" class=\"btn btn-link\" target=\"_self\">\n        Demander une d\u00e9monstration          <span class=\"icon-end\"><svg class=\"\" width=\"20px\" height=\"20px\" style=\"fill: #060F4B\">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-arrow-right\"><\/use>\n    <\/svg><\/span>\n      <\/a>\n        <\/div>\n            <\/div>\n<\/div><h4 id=\"h-faqs\" class=\"wp-block-heading\">FAQ<\/h4><div class=\"accordion-block accordion-block--light\">\n      <div class=\"accordion-block__items\">\n              <div class=\"accordion-block__item active\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-what-transport-protocol-does-dns-use-by-default\">\n            What transport protocol does DNS use by default?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer active\">\n            <p>DNS uses UDP (User Datagram Protocol) by default because it requires no handshake and completes lookups in fewer round trips. When a response is too large to fit in a single UDP packet or a firewall blocks UDP, DNS falls back to TCP, which adds reliability at the cost of additional round trips.<\/p>\n                      <\/div>\n        <\/div>\n              <div class=\"accordion-block__item\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-why-do-most-dns-queries-resolve-in-milliseconds\">\n            Why do most DNS queries resolve in milliseconds?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer\">\n            <p>Caching at every layer of the DNS hierarchy means most queries never need to walk the full chain from root server to authoritative name server. Recursive resolvers, operating systems, and even browsers store previous answers for the duration of each record&rsquo;s TTL, so repeat lookups for popular domains return almost instantly.<\/p>\n                      <\/div>\n        <\/div>\n              <div class=\"accordion-block__item\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-how-can-i-inspect-dns-packets-myself\">\n            How can I inspect DNS packets myself?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer\">\n            <p>You can use a packet analysis tool like Wireshark to capture and read DNS traffic in real time. Start a capture, apply a &ldquo;dns&rdquo; filter, and each packet will show the standard DNS message structure: a 12-byte header with transaction ID and flags, a question section with the queried hostname and record type, and answer, authority, and additional sections containing the returned records.<\/p>\n                      <\/div>\n        <\/div>\n          <\/div>\n  <\/div>","protected":false},"excerpt":{"rendered":"<p>Discover how the DNS protocol translates domain names into IP addresses, how DNS lookups chain through resolver servers, and how to read a DNS packet.<\/p>","protected":false},"author":16,"featured_media":626064,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"unicorn_plugin_options_block_body_class":"","footnotes":""},"categories":[1],"tags":[7850,7823,7859,7863,7854,6677,7862,6959,7871,7084],"industry":[7523],"role":[6786],"lm_strategic_tags":[],"topic":[7842],"author_attribution":[7967],"lm_product":[],"class_list":["post-619217","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","industry-technology","role-itops","topic-internet-performance-monitoring","author_attribution-denton-chikura"],"acf":{"page_language":"english","translated_pages":"","updated_date":null,"author_section_checkbox":true,"author_image":617027,"author_linkedin":"https:\/\/www.linkedin.com\/in\/denton-chikura-422186201\/","author_name":"Denton Chikura","author_job_title":"Technical Writer","author_dept":"","author_bio":"Denton Chikura is a technical writer and longtime observability advocate focused on helping site reliability engineers and engineering teams discover the tools and capabilities that strengthen internet resilience. He works at the intersection of monitoring, performance, and infrastructure to make complex systems more understandable and usable, bridging the gap between deep technical detail and real\u2011world operations. His goal is to help teams build faster, detect issues earlier, and recover smarter, ultimately making the internet a better, more reliable place for everyone.","reviewer_name":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How DNS Works: Protocol, Lookups and Packets Explained | LogicMonitor<\/title>\n<meta name=\"description\" content=\"DNS is an application layer protocol. DNS protocol relies on User Datagram Protocol by default, but can also work over Transmission Control Protocol.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Does DNS Work? A Complete Guide to the DNS Protocol\" \/>\n<meta property=\"og:description\" content=\"DNS is an application layer protocol. 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DNS protocol relies on User Datagram Protocol by default, but can also work over Transmission Control Protocol.","robots":{"index":"noindex","follow":"nofollow"},"og_locale":"fr_FR","og_type":"article","og_title":"How Does DNS Work? A Complete Guide to the DNS Protocol","og_description":"DNS is an application layer protocol. DNS protocol relies on User Datagram Protocol by default, but can also work over Transmission Control Protocol.","og_url":"https:\/\/www.logicmonitor.com\/fr\/blog\/how-dns-works","og_site_name":"LogicMonitor","article_published_time":"2026-09-09T16:33:31+00:00","article_modified_time":"2026-09-09T16:33:37+00:00","og_image":[{"width":2400,"height":1350,"url":"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Blog_How-Does-DNS-Work_-A-Complete-Guide-to-the-DNS-Protocol_Meta-1600x900px.png","type":"image\/png"}],"author":"destiny.setzer@logicmonitor.com","twitter_card":"summary_large_image","twitter_misc":{"Written by":"","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.logicmonitor.com\/fr\/blog\/how-dns-works#article","isPartOf":{"@id":"https:\/\/www.logicmonitor.com\/fr\/blog\/how-dns-works"},"author":{"name":"destiny.setzer@logicmonitor.com","@id":"https:\/\/www.logicmonitor.com\/fr\/#\/schema\/person\/bfbb8cb00c9595482098c66aa78b9def"},"headline":"How Does DNS Work? 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A Complete Guide to the DNS 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Named a Leader in the 2024 Gartner\u00ae Magic Quadrant\u2122 for Digital Experience Monitoring"},"content":{"rendered":"<?xml encoding=\"UTF-8\"><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50 rtc-text-content--no-top-pad\">\n      <span class=\"head-icon\"><svg class=\"\" width=\"50px\" height=\"50px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-light-book-open\"><\/use>\n    <\/svg><\/span>\n  \n  <div class=\"rtc-text-content__wrapper\">\n          <h4 class=\"rtc-text-content__headline fs-sm-text-display-xs fs-md-text-display-sm fs-lg-text-display-md font-medium text-core-blue-900\">\n        Le t\u00e9l\u00e9chargement rapide :      <\/h4>\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900 headline-is-quote\">\n        <p>Catchpoint, a LogicMonitor company, was recognized as a Gartner Leader in Digital Experience Monitoring, confirming that monitoring the full Internet path, from user to service, is now an essential part of enterprise infrastructure.<\/p>\n      <\/div>\n    \n                  <ul class=\"rtc-text-content__bullet-list\">\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>Gartner named Catchpoint a Leader in its first-ever Magic Quadrant for DEM in 2024, and again in 2025.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>Traditional monitoring can show healthy servers while users still face slow pages, failed transactions, and poor experiences.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>Full Internet Stack visibility across DNS, BGP, CDN, ISP, cloud, and SaaS reveals where experience actually breaks down.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>Integrate Digital Experience Monitoring with your existing observability stack so teams can see both user impact and backend health in one place.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                  <\/ul>\n      \n      \n            <\/div>\n<\/div><p class=\"wp-block-paragraph\"><\/p><p class=\"wp-block-paragraph\">Every business today relies on digital services that span far beyond its own infrastructure. A single user transaction may depend on your applications, cloud platforms, SaaS providers, third-party APIs, and the public Internet before it reaches its destination.<\/p><p class=\"wp-block-paragraph\">When something goes wrong anywhere along that path, traditional monitoring often isn&rsquo;t enough. Your servers and applications may appear healthy, yet customers and employees are still dealing with slow performance, failed transactions, or poor user experiences.<\/p><p class=\"wp-block-paragraph\">That&rsquo;s the challenge organizations face today: knowing your infrastructure is healthy doesn&rsquo;t necessarily mean your users are having a good experience. Understanding what users are actually experiencing is why<a href=\"https:\/\/www.logicmonitor.com\/fr\/blog\/digital-experience-monitoring-what-it-is-and-why-it-matters\"> Supervision de l\u2019exp\u00e9rience num\u00e9rique<\/a> (DEM) and<a href=\"https:\/\/www.logicmonitor.com\/fr\/internet-performance-monitoring\"> Supervision des performances Internet<\/a> (IPM) have become critical components of an effective observability strategy.<\/p><h2 class=\"wp-block-heading\" id=\"h-digital-experience-monitoring-earns-gartner-recognition\">Digital Experience Monitoring Earns Gartner Recognition<\/h2><p class=\"wp-block-paragraph\">En 2024,<a href=\"https:\/\/www.logicmonitor.com\/fr\/logicmonitor-catchpoint\"> Catchpoint, a LogicMonitor company<\/a>, was recognized as a Leader in the first Gartner Magic Quadrant for Digital Experience Monitoring. That marked an important milestone for Catchpoint and for the DEM\/IPM category itself. For the first time, an independent analyst firm validated that monitoring the full Internet path, from user to service, is a distinct and critical discipline.<\/p><p class=\"wp-block-paragraph\">Since then, the category has only become more relevant. Catchpoint was named a Leader again in the 2025 Gartner Magic Quadrant for DEM, reinforcing that the 2024 recognition was not a one-off moment but part of a sustained leadership story.<\/p><h2 class=\"wp-block-heading\" id=\"h-why-dem-matters-more-now\">Why DEM Matters More Now<\/h2><p class=\"wp-block-paragraph\">Organizations are more dependent on Internet-delivered experiences than they were even two years ago. Remote work, SaaS adoption, cloud migration, and global customer bases have made the public Internet a critical layer of enterprise infrastructure. When a CDN has a routing issue or a DNS provider experiences latency, your users feel it before your internal monitoring notices.<\/p><p class=\"wp-block-paragraph\">The DEM category didn&rsquo;t formally exist as a Gartner Magic Quadrant two years before the 2024 report. Catchpoint had been championing IPM from the beginning, emphasizing the need to monitor the entire<a href=\"https:\/\/www.catchpoint.com\/glossary\/internet-stack\"> Internet Stack<\/a>: DNS, BGP, CDN, ISP, cloud, and SaaS layers that connect your infrastructure to your users.<\/p><p class=\"wp-block-paragraph\">That vision drove product innovation well before the category had formal analyst recognition.<a href=\"https:\/\/www.logicmonitor.com\/catchpoint\/internet-health\"> Sonar Internet<\/a> gives teams a real-time view of global Internet health, surfacing outages and degradations across providers before they escalate into customer-impacting incidents.<a href=\"https:\/\/www.logicmonitor.com\/catchpoint\/internet-stack-map\"> Carte de la pile Internet<\/a> visualizes the full chain of dependencies between users and services, making it possible to pinpoint where experience breaks down.<\/p><h2 class=\"wp-block-heading\" id=\"h-what-dem-buyers-should-look-for\">What DEM Buyers Should Look For<\/h2><p class=\"wp-block-paragraph\">If you&rsquo;re evaluating Digital Experience Monitoring solutions, here are the capabilities that separate comprehensive platforms from partial ones:<\/p><ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.logicmonitor.com\/platform\/synthetic-monitoring\"><strong>Surveillance synth\u00e9tique<\/strong><\/a> to test critical user journeys before customers are impacted. Proactive tests simulate real transactions across geographies and networks, catching issues during deployment windows or third-party changes.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.logicmonitor.com\/fr\/real-user-monitoring\"><strong>Real user monitoring<\/strong><\/a> to understand actual user experience as it happens. RUM captures performance data from real sessions, revealing patterns that synthetic tests alone can&rsquo;t replicate.<\/li>\n\n\n\n<li><strong>Internet visibility<\/strong> across DNS, CDN, ISP, cloud, SaaS, and routing dependencies. Without this layer, teams can only see what&rsquo;s happening inside their own environment.<\/li>\n\n\n\n<li><strong>User-path performance<\/strong> to see where experience degrades between user and service. Tracing the full network path reveals whether the issue sits with an ISP, a cloud region, a CDN edge, or your own origin.<\/li>\n\n\n\n<li><strong>Correlation with infrastructure, logs, events, and operational intelligence<\/strong> so teams can connect user pain to backend health. Experience data in isolation shows that something is wrong. Correlated data shows why.<\/li>\n<\/ul><h2 class=\"wp-block-heading\" id=\"h-connecting-outside-in-visibility-with-infrastructure-observability\">Connecting Outside-in Visibility With Infrastructure Observability<\/h2><p class=\"wp-block-paragraph\">Catchpoint brought outside-in Internet visibility to the enterprise: synthetic monitoring, real user monitoring, Internet path visibility, and insight into what users actually experience across the full Internet Stack. For years, that capability was a standalone discipline, separate from the infrastructure and application monitoring that operations teams relied on daily.<\/p><p class=\"wp-block-paragraph\">LogicMonitor brings hybrid infrastructure observability, operational intelligence, automation, and Edwin AI. It covers the inside-out view: networks, servers, cloud, containers, databases, logs, and application performance across complex, distributed environments.<\/p><p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.logicmonitor.com\/fr\/logicmonitor-catchpoint\">LogicMonitor&rsquo;s acquisition of Catchpoint<\/a> enables teams to reduce the blind spots that exist between user experience and backend health. When a customer reports slow page loads, teams can see whether the issue is with a third-party CDN, a cloud provider&rsquo;s network, an application bottleneck, or an infrastructure constraint, all within one workflow.<\/p><p class=\"wp-block-paragraph\">This combination powers a broader Autonomous IT vision. LM Envision provides the telemetry foundation across hybrid infrastructure. Catchpoint extends visibility to the Internet and experience layer. Edwin AI adds intelligence and orchestration, reasoning across the full metric set to prioritize by business impact and support governed action. One unified platform with user-to-code visibility, purposeful intelligence, and governed action.<\/p><p class=\"wp-block-paragraph\">The result is a platform where experience data, infrastructure telemetry, and AI-driven intelligence work as one system. Teams can detect issues earlier, understand service impact faster, and move from reactive firefighting toward proactive, autonomous operations.<\/p><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50\">\n      <span class=\"head-icon\"><svg class=\"\" width=\"50px\" height=\"50px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-light-calendar-check\"><\/use>\n    <\/svg><\/span>\n  \n  <div class=\"rtc-text-content__wrapper\">\n          <h4 class=\"rtc-text-content__headline fs-sm-text-display-xxs fs-md-text-display-xs fs-lg-text-display-sm font-medium text-core-blue-900\">\n        See how combined outside-in and infrastructure visibility eliminates your monitoring blind spots.      <\/h4>\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900\">\n        <p>LogicMonitor and Catchpoint unite Internet-path visibility with hybrid infrastructure observability, so your teams pinpoint user-impacting issues faster and act before customers feel them.<\/p>\n      <\/div>\n    \n          \n      \n              <div>\n            <a href=\"https:\/\/www.logicmonitor.com\/catchpoint-demo\" class=\"btn btn-link\" target=\"_self\">\n        Demander une d\u00e9monstration          <span class=\"icon-end\"><svg class=\"\" width=\"20px\" height=\"20px\" style=\"fill: #060F4B\">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-arrow-right\"><\/use>\n    <\/svg><\/span>\n      <\/a>\n        <\/div>\n            <\/div>\n<\/div><h4 id=\"h-faqs\" class=\"wp-block-heading\">FAQ<\/h4><div class=\"accordion-block accordion-block--light\">\n      <div class=\"accordion-block__items\">\n              <div class=\"accordion-block__item active\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-what-is-digital-experience-monitoring-dem\">\n            What is Digital Experience Monitoring (DEM)?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer active\">\n            <p> DEM measures the actual experience users have when accessing digital services across the full path from user to service. It looks beyond internal servers and applications to include DNS, CDN, ISP, cloud, and SaaS layers. This reveals problems that traditional monitoring misses when infrastructure appears healthy but users still struggle.<\/p>\n                      <\/div>\n        <\/div>\n              <div class=\"accordion-block__item\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-why-was-catchpoint-a-logicmonitor-company-named-a-leader-in-the-gartner-magic-quadrant-for-dem\">\n            Why was Catchpoint, a LogicMonitor company, named a Leader in the Gartner Magic Quadrant for DEM?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer\">\n            <p>Catchpoint was recognized as a Leader in the first Gartner Magic Quadrant for DEM in 2024 and again in 2025. The recognition reflects its long-standing focus on Internet Performance Monitoring and full Internet Stack visibility. Tools like Internet Sonar and Internet Stack Map help teams spot outages and degradations before they reach customers.<\/p>\n                      <\/div>\n        <\/div>\n              <div class=\"accordion-block__item\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-how-do-logicmonitor-and-catchpoint-work-together\">\n            Comment LogicMonitor et Catchpoint fonctionnent-ils ensemble\u00a0?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer\">\n            <p>Catchpoint provides outside-in visibility into the Internet and user experience, while LogicMonitor delivers inside-out hybrid infrastructure observability. Together with Edwin AI, they connect user pain to backend health in one workflow. This helps teams detect issues earlier and move toward proactive, autonomous operations.<\/p>\n                      <\/div>\n        <\/div>\n          <\/div>\n  <\/div><p class=\"wp-block-paragraph\"><\/p><p class=\"wp-block-paragraph\"><em>Gartner, Magic Quadrant for Digital Experience Monitoring, 21 October 2024, Padraig Byrne, Matt Crossley, DB Cummings, Martin Caren, Pankaj Prasad<\/em><\/p><p class=\"wp-block-paragraph\"><em>Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner&rsquo;s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request.<\/em><\/p><p class=\"wp-block-paragraph\"><em>GARTNER is a registered trademark and service mark, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and\/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>Catchpoint is a Gartner Leader in Digital Experience Monitoring, proving why full Internet-path visibility now matters for every enterprise IT team today.<\/p>","protected":false},"author":16,"featured_media":626061,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"unicorn_plugin_options_block_body_class":"","footnotes":""},"categories":[5035],"tags":[7865,7850,7867,7823,7777,7864,7906,7752,7018,7860],"industry":[6790],"role":[6783],"lm_strategic_tags":[],"topic":[6774],"author_attribution":[7967],"lm_product":[],"class_list":["post-619213","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","industry-all","role-it-leadership","topic-digital-experience","author_attribution-denton-chikura"],"acf":{"page_language":"english","translated_pages":"","updated_date":null,"author_section_checkbox":true,"author_image":617027,"author_linkedin":"https:\/\/www.linkedin.com\/in\/denton-chikura-422186201\/","author_name":"Denton Chikura","author_job_title":"Technical Writer","author_dept":"","author_bio":"Denton Chikura is a technical writer and longtime observability advocate focused on helping site reliability engineers and engineering teams discover the tools and capabilities that strengthen internet resilience. He works at the intersection of monitoring, performance, and infrastructure to make complex systems more understandable and usable, bridging the gap between deep technical detail and real\u2011world operations. His goal is to help teams build faster, detect issues earlier, and recover smarter, ultimately making the internet a better, more reliable place for everyone.","reviewer_name":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Catchpoint Named a Leader in Gartner DEM Magic Quadrant | LogicMonitor<\/title>\n<meta name=\"description\" content=\"Learn about Catchpoint&#039;s inclusion in the first Gartner first Magic Quadrant for Digital Experience Monitoring as a Leader, validating IPM and our focus on Internet Resilience.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Catchpoint Named a Leader in the 2024 Gartner\u00ae Magic Quadrant\u2122 for Digital Experience Monitoring\" \/>\n<meta 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to Propagate OpenTelemetry Trace Headers Over AWS Kinesis: Part 1"},"content":{"rendered":"<?xml encoding=\"UTF-8\"><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50 rtc-text-content--no-top-pad\">\n      <span class=\"head-icon\"><svg class=\"\" width=\"50px\" height=\"50px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-light-book-open\"><\/use>\n    <\/svg><\/span>\n  \n  <div class=\"rtc-text-content__wrapper\">\n          <h4 class=\"rtc-text-content__headline fs-sm-text-display-xs fs-md-text-display-sm fs-lg-text-display-md font-medium text-core-blue-900\">\n        Le t\u00e9l\u00e9chargement rapide      <\/h4>\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900 headline-is-quote\">\n        <p>AWS Kinesis breaks distributed tracing because records don&rsquo;t have a built-in way to carry trace context from the producer to the consumer.<\/p>\n      <\/div>\n    \n                  <ul class=\"rtc-text-content__bullet-list\">\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>A Kinesis record carries only a payload, so OpenTelemetry cannot automatically propagate the <code>traceparent<\/code> header across the stream the way it does over HTTP.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>Without that trace context, the downstream consumer starts a new trace, forcing engineers to manually correlate logs, timestamps, and request IDs.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>Embedding trace context in the record payload works as a baseline, but it risks schema breakage, larger records, invalidated signatures, and ordering side effects.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>Reserve payload embedding for schemas that can evolve safely, and treat it as one option among several techniques for preserving trace context across asynchronous boundaries.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                  <\/ul>\n      \n      \n            <\/div>\n<\/div><p class=\"wp-block-paragraph\">A user request reaches your application and generates an event. Instead of being processed immediately, the event is written to an <a href=\"https:\/\/aws.amazon.com\/kinesis\/\">AWS Kinesis<\/a> stream, where a downstream application or AWS Lambda function processes it later. From a business perspective, it&rsquo;s still one transaction. From an observability perspective, it often becomes two unrelated traces.<\/p><p class=\"wp-block-paragraph\">This happens because the trace context that identifies a distributed request doesn&rsquo;t automatically travel with a Kinesis record. Unlike an HTTP request, which has headers for carrying trace context, Kinesis records don&rsquo;t provide a dedicated place for <a href=\"https:\/\/opentelemetry.io\/docs\/what-is-opentelemetry\/\">OpenTelemetry<\/a> to propagate the traceparent header. Without that context, the downstream consumer starts a new trace instead of continuing the original one. Engineers investigating an incident must then manually correlate logs, timestamps, and request identifiers to understand what actually happened.<\/p><p class=\"wp-block-paragraph\">This series explores practical approaches to solving that problem. In this article, we&rsquo;ll examine why trace context is lost across AWS Kinesis, the tradeoffs of using the PartitionKey to preserve it, and what those tradeoffs mean for event ordering and application behavior.<\/p><h2 id=\"h-understanding-trace-context-propagation\" class=\"wp-block-heading\">Understanding trace context propagation<\/h2><p class=\"wp-block-paragraph\">Trace context propagation is the mechanism that carries a request&rsquo;s tracing information across service boundaries so telemetry from each service belongs to one continuous trace. In OpenTelemetry, that context can be represented by traceparent, by tracestate when it&rsquo;s used, and by baggage when the application requires it.<\/p><p class=\"wp-block-paragraph\">The mechanism relies on a propagator. A standards-compatible propagator injects the context on the outbound side and extracts it on the inbound side, rather than simply attaching a trace ID and span ID and hoping the next service reads them. That inject-and-extract contract is what keeps the context intact as it moves.<\/p><h3 id=\"h-what-is-trace-context\" class=\"wp-block-heading\">What is trace context?<\/h3><p class=\"wp-block-paragraph\">Trace context contains the identifiers and processing information needed to associate telemetry across service boundaries. Under <a href=\"https:\/\/www.w3.org\/TR\/trace-context\/\">W3C Trace Context<\/a>, la <strong>traceparent<\/strong> value carries the trace ID, the parent span ID, a version, and trace flags. The <strong>tracestate<\/strong> value can carry vendor-specific state alongside it, and <strong>baggage<\/strong> can carry application-defined key-value data when a team needs it.<\/p><h3 id=\"h-how-is-trace-context-propagated\" class=\"wp-block-heading\">How is trace context propagated?<\/h3><p class=\"wp-block-paragraph\">OpenTelemetry provides the propagation APIs and the propagators that define the format, but it doesn&rsquo;t move the context on its own. Application code, or supported instrumentation, still needs an appropriate carrier to inject the context into on the way out and extract it from on the way in. When a service handles a request, it extracts the incoming context, records its own spans against it, and injects the context into whatever it sends downstream. Each service in the path contributes to one unified trace.<\/p><h3 id=\"h-the-role-of-cross-service-tracing\" class=\"wp-block-heading\">The role of cross-service tracing<\/h3><p class=\"wp-block-paragraph\">With context propagated correctly, you get cross-service tracing. You can follow a request from where it starts, through every service it touches, to where it completes, and see the full path as a single connected view instead of a set of disconnected fragments.<\/p><h3 id=\"h-how-trace-continuity-improves-troubleshooting-in-logicmonitor\" class=\"wp-block-heading\">How trace continuity improves troubleshooting in LogicMonitor<\/h3><p class=\"wp-block-paragraph\">Preserving trace context is what keeps a request connected as it moves from one service to another. When OpenTelemetry sends trace data through the OpenTelemetry Collector to <a href=\"https:\/\/www.logicmonitor.com\/support\/tracing\/distributed-tracing-overview\">LogicMonitor Distributed Tracing<\/a>, the entire request appears as a single trace instead of separate, disconnected ones.<\/p><p class=\"wp-block-paragraph\">That means when a problem occurs, engineers can follow the request from the producer to the consumer in one view, alongside the metrics and logs for the services involved. Instead of manually matching timestamps, request IDs, and log entries across multiple systems, they can quickly see where the request slowed down, failed, or spent most of its time. OpenTelemetry captures and exports the trace data, while LogicMonitor brings traces, metrics, and logs together to help teams investigate and resolve issues faster.<\/p><h3 id=\"h-interoperability-and-standardization-in-trace-propagation\" class=\"wp-block-heading\">Interoperability and standardization in trace propagation<\/h3><p class=\"wp-block-paragraph\">Because OpenTelemetry follows standardized formats like W3C Trace Context, different tracing tools and platforms stay compatible and interoperable. Integrating an observability solution, or switching between them, becomes much simpler.<\/p><h3 id=\"h-the-significance-of-trace-propagation-in-distributed-systems\" class=\"wp-block-heading\">The significance of trace propagation in distributed systems<\/h3><p class=\"wp-block-paragraph\">En <a href=\"https:\/\/www.logicmonitor.com\/blog\/what-are-microservices\">microservices or distributed architectures<\/a>, a single user request often involves many services. Trace context propagation lets developers and operators see the request&rsquo;s entire path, which makes it easier to diagnose issues, understand service dependencies, and improve performance.<\/p><h2 id=\"h-why-automatic-trace-propagation-doesnt-work-with-kinesis\" class=\"wp-block-heading\">Why automatic trace propagation doesn&rsquo;t work with Kinesis<\/h2><p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.logicmonitor.com\/blog\/what-is-distributed-tracing\">Monitoring distributed applications<\/a> depends on keeping trace context intact as requests move between services. OpenTelemetry can automatically propagate trace context when the transport provides a standard place to carry it. With HTTP, that place is the request headers, allowing trace context to be injected and extracted without modifying the request body.<\/p><p class=\"wp-block-paragraph\">AWS Kinesis works differently. A Kinesis record doesn&rsquo;t have a dedicated header where trace context can be stored. Each record contains only the payload, with no built-in location for tracing metadata. Because there isn&rsquo;t a standard carrier for trace context, OpenTelemetry can&rsquo;t automatically propagate it across the Kinesis boundary. If trace continuity is required, the application itself must define how trace context is passed from the producer to the consumer.<\/p><h2 id=\"h-a-baseline-approach-embedding-trace-context-in-kinesis-records\" class=\"wp-block-heading\">A baseline approach: embedding trace context in Kinesis records<\/h2><p class=\"wp-block-paragraph\">One possible carrier strategy is to embed the trace context inside the record payload: the producer writes the context into the data it sends, and the consumer reads it back out. We introduce it here mainly to establish the challenges the later articles address, not as a universally recommended pattern.<\/p><p class=\"wp-block-paragraph\">Here&rsquo;s how a producer-to-consumer flow looks with this approach:<\/p><ol class=\"wp-block-list\">\n<li>An order service creates an OpenTelemetry producer span for the operation.<\/li>\n\n\n\n<li>The producer injects the active context into a defined carrier inside the record.<\/li>\n\n\n\n<li>The application sends the event to AWS Kinesis.<\/li>\n\n\n\n<li>A Lambda consumer reads the event and extracts the context from the carrier.<\/li>\n\n\n\n<li>The consumer creates its processing telemetry, associated with the upstream operation.<\/li>\n\n\n\n<li>The spans are exported through an OpenTelemetry Collector and made available for investigation.<\/li>\n<\/ol><p class=\"wp-block-paragraph\">The steps below break down what happens on each side of that flow.<\/p><h3 id=\"h-embedding-trace-context-in-kinesis-records-producer-side\" class=\"wp-block-heading\">Embedding trace context in Kinesis records (producer side)<\/h3><ul class=\"wp-block-list\">\n<li>When the producer sends a record, it includes the trace context in the record data, obtained from the OpenTelemetry SDK or a similar tracing tool.<\/li>\n\n\n\n<li>The context should follow a standard format, such as W3C Trace Context, for compatibility.<\/li>\n<\/ul><h3 id=\"h-sending-records-to-aws-kinesis\" class=\"wp-block-heading\">Sending records to AWS Kinesis<\/h3><ul class=\"wp-block-list\">\n<li>Use the AWS SDK to send each record, making sure the trace context is included in the payload.<\/li>\n\n\n\n<li>Keep the context intact and readable so the consumer can interpret it correctly.<\/li>\n<\/ul><h3 id=\"h-extracting-trace-context-in-kinesis-records-consumer-side\" class=\"wp-block-heading\">Extracting trace context in Kinesis records (consumer side)<\/h3><ul class=\"wp-block-list\">\n<li>Applications reading from the stream extract the trace context from each record.<\/li>\n\n\n\n<li>This means parsing the record data to retrieve the context.<\/li>\n\n\n\n<li>Once extracted, the consumer uses the context to continue the trace, linking its processing to the trace the producer started.<\/li>\n<\/ul><h3 id=\"h-continuing-the-trace\" class=\"wp-block-heading\">Continuing the trace<\/h3><ul class=\"wp-block-list\">\n<li>The consumer uses the extracted context to annotate its own processing, creating spans logically connected to the producer&rsquo;s spans.<\/li>\n\n\n\n<li>A direct parent-child relationship can work for a simple one-message-to-one-consumer flow.<\/li>\n\n\n\n<li>Batched, delayed, retried, or fan-out processing may require span links or other messaging-specific modeling instead of a single parent-child link.<\/li>\n<\/ul><p class=\"wp-block-paragraph\">Part 2 and Part 3 use a simplified scenario, one message to one consumer, to keep the focus on the Kinesis propagation mechanism itself.<\/p><h3 id=\"h-what-are-the-challenges-with-modifying-records-to-carry-trace-context-over-aws-kinesis\" class=\"wp-block-heading\">What are the challenges with modifying records to carry trace context over AWS Kinesis?<\/h3><p class=\"wp-block-paragraph\">Writing trace context into the original content of a record introduces several concerns, since producers now embed the context and consumers must extract and interpret it correctly. The most important ones to keep in mind at this stage:<\/p><ul class=\"wp-block-list\">\n<li><strong>Schema and contract compatibility:<\/strong> downstream systems that expect a specific structure can break when the payload shape changes.<\/li>\n\n\n\n<li><strong>Record-size overhead:<\/strong> added fields increase each record&rsquo;s size, which can affect throughput and cost.<\/li>\n\n\n\n<li><strong>Signed, hashed, or immutable payloads:<\/strong> any change invalidates a signature or hash, or violates an immutability requirement.<\/li>\n\n\n\n<li><strong>Sensitive data in baggage:<\/strong> context carried as baggage can accidentally include data that shouldn&rsquo;t travel with the record.<\/li>\n\n\n\n<li><strong>Producer and consumer version compatibility:<\/strong> both sides need to agree on where the context lives and how it&rsquo;s encoded.<\/li>\n\n\n\n<li><strong>Batch processing and multiple upstream contexts:<\/strong> a single batch can carry records from several upstream operations at once.<\/li>\n\n\n\n<li><strong>Retries, fan-out, and delayed consumption:<\/strong> asynchronous patterns complicate how spans relate to one another.<\/li>\n\n\n\n<li><strong>Partitioning and ordering effects:<\/strong> using alternative carrier fields, such as a partition key, can change how records are distributed and ordered.<\/li>\n<\/ul><p class=\"wp-block-paragraph\"><\/p><p class=\"wp-block-paragraph\">On data integrity specifically, modifying the payload can conflict with strict contracts, signature verification, or requirements that business data remain unchanged. When you add a documented field to an extensible schema, the risk shifts from &ldquo;always unsafe&rdquo; to &ldquo;it depends on what consumers validate and how they evolve their models.&rdquo; In the rest of the series, we&rsquo;ll look at carrier options that preserve trace continuity and keep those integrity guarantees intact.4210<\/p><h2 id=\"h-what-the-rest-of-the-series-covers\" class=\"wp-block-heading\">What the rest of the series covers<\/h2><p class=\"wp-block-paragraph\">This first part shows why Kinesis creates a trace&#8209;context boundary and where payload&#8209;based propagation starts to break down. In <a href=\"https:\/\/www.logicmonitor.com\/blog\/how-to-propagate-opentelemetry-trace-headers-over-aws-kinesis-part-2\">Part 2<\/a>, we&rsquo;ll move trace context into Kinesis parameters, and in <a href=\"https:\/\/www.logicmonitor.com\/blog\/how-to-propagate-opentelemetry-trace-headers-over-aws-kinesis-part-3\">Part 3<\/a> we&rsquo;ll finish the implementation by reconciling trace continuity with partitioning and event ordering.<\/p><h2 id=\"h-from-trace-continuity-to-observability-with-lm-envision\" class=\"wp-block-heading\">From trace continuity to observability with LM Envision<\/h2><p class=\"wp-block-paragraph\">AWS Kinesis introduces a unique challenge for distributed tracing because it doesn&rsquo;t provide the dedicated trace-context carrier available in HTTP. Preserving trace context across that boundary is essential for maintaining complete end-to-end traces, but the implementation must also respect application behavior and data integrity.<\/p><p class=\"wp-block-paragraph\">Once those traces are exported through OpenTelemetry,<a href=\"https:\/\/www.logicmonitor.com\/fr\/platform\"> LM Envision<\/a> brings them together with service metrics, infrastructure telemetry, and logs in a single view. Instead of manually correlating data across multiple systems, teams can follow a request across distributed services, identify where latency or failures occur, and move from isolated traces to a complete operational picture.<\/p><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50\">\n  \n  <div class=\"rtc-text-content__wrapper\">\n          <h4 class=\"rtc-text-content__headline fs-sm-text-display-xxs fs-md-text-display-xs fs-lg-text-display-sm font-medium text-core-blue-900\">\n        Follow every request from producer to consumer in one connected trace with LogicMonitor.      <\/h4>\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900\">\n        <p>Correlate OpenTelemetry traces with metrics, logs, infrastructure, and Internet performance in a single platform, so you can resolve distributed issues faster.<\/p>\n      <\/div>\n    \n          \n      \n              <div>\n            <a href=\"https:\/\/www.logicmonitor.com\/catchpoint-demo\" class=\"btn btn-link\" target=\"_self\">\n        Demandez une d\u00e9mo          <span class=\"icon-end\"><svg class=\"\" width=\"20px\" height=\"20px\" style=\"fill: #060F4B\">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-arrow-right\"><\/use>\n    <\/svg><\/span>\n      <\/a>\n        <\/div>\n            <\/div>\n<\/div><h4 id=\"h-faqs\" class=\"wp-block-heading\">FAQ<\/h4><div class=\"accordion-block accordion-block--light\">\n      <div class=\"accordion-block__items\">\n              <div class=\"accordion-block__item active\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-why-does-aws-kinesis-break-opentelemetry-trace-propagation\">\n            Why does AWS Kinesis break OpenTelemetry trace propagation?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer active\">\n            <p>A Kinesis record contains only its payload, with no dedicated header for trace context like an HTTP request has. Because there is no standard carrier, OpenTelemetry cannot automatically inject and extract the <code>traceparent<\/code> header. As a result, the downstream consumer starts a new trace instead of continuing the original one.<\/p>\n                      <\/div>\n        <\/div>\n              <div class=\"accordion-block__item\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-what-is-trace-context-and-what-does-the-traceparent-value-carry\">\n            What is trace context, and what does the traceparent value carry?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer\">\n            <p>Trace context is the set of identifiers that ties telemetry from each service into one continuous trace. Under W3C Trace Context, the traceparent value carries the trace ID, the parent span ID, a version, and trace flags. The tracestate and baggage values can carry vendor-specific and application-defined data when a team needs them.<\/p>\n                      <\/div>\n        <\/div>\n              <div class=\"accordion-block__item\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-what-are-the-risks-of-embedding-trace-context-in-a-kinesis-record-payload\">\n            What are the risks of embedding trace context in a Kinesis record payload?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer\">\n            <p>Adding context to the payload can break downstream systems that expect a fixed schema, increase record size and cost, and invalidate signatures or hashes on immutable payloads. It can also expose sensitive baggage data and shift how records are distributed and ordered if a partition key is used as the carrier. The safest place for it is a documented, extensible schema field.<\/p>\n                      <\/div>\n        <\/div>\n          <\/div>\n  <\/div><div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div><div class=\"wp-block-group has-background is-layout-constrained wp-container-core-group-is-layout-02b8269e wp-block-group-is-layout-constrained\" style=\"border-top-color:var(--wp--preset--color--lm-type-core-blue);border-top-width:4px;background-color:#1a31ff0d;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-6d2d2de7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:80px\">\n<figure class=\"wp-block-image size-large is-resized has-custom-border is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"918\" height=\"1024\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-918x1024.jpg\" alt=\"\" class=\"wp-image-608421\" style=\"border-top-left-radius:99999px;border-top-right-radius:99999px;border-bottom-left-radius:99999px;border-bottom-right-radius:99999px;object-fit:cover;width:80px;height:80px\" srcset=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-918x1024.jpg 918w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-269x300.jpg 269w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-768x856.jpg 768w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-1378x1536.jpg 1378w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-1837x2048.jpg 1837w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-11x12.jpg 11w\" sizes=\"auto, (max-width: 918px) 100vw, 918px\"><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading has-lm-display-xs-font-size\" id=\"h-by-denton-chikura\" style=\"margin-top:0;margin-bottom:0\">Par Denton Chikura<\/h5>\n\n\n\n<p class=\"has-lm-text-md-font-size wp-block-paragraph\" id=\"h-\" style=\"margin-top:0;margin-bottom:0\">R\u00e9dacteur technique<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image alignright size-large is-resized\"><a href=\"https:\/\/www.linkedin.com\/in\/denton-chikura-422186201\" target=\"_blank\" rel=\" noreferrer noopener\"><img decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20height='72'%20viewBox='0%200%2072%2072'%20width='72'%3E%3Cg%20fill='none'%20fill-rule='evenodd'%3E%3Cpath%20d='M8,72%20L64,72%20C68.418278,72%2072,68.418278%2072,64%20L72,8%20C72,3.581722%2068.418278,-8.11624501e-16%2064,0%20L8,0%20C3.581722,8.11624501e-16%20-5.41083001e-16,3.581722%200,8%20L0,64%20C5.41083001e-16,68.418278%203.581722,72%208,72%20Z'%20fill='%230d6efd'\/%3E%3Cpath%20d='M62,62%20L51.315625,62%20L51.315625,43.8021149%20C51.315625,38.8127542%2049.4197917,36.0245323%2045.4707031,36.0245323%20C41.1746094,36.0245323%2038.9300781,38.9261103%2038.9300781,43.8021149%20L38.9300781,62%20L28.6333333,62%20L28.6333333,27.3333333%20L38.9300781,27.3333333%20L38.9300781,32.0029283%20C38.9300781,32.0029283%2042.0260417,26.2742151%2049.3825521,26.2742151%20C56.7356771,26.2742151%2062,30.7644705%2062,40.051212%20L62,62%20Z%20M16.349349,22.7940133%20C12.8420573,22.7940133%2010,19.9296567%2010,16.3970067%20C10,12.8643566%2012.8420573,10%2016.349349,10%20C19.8566406,10%2022.6970052,12.8643566%2022.6970052,16.3970067%20C22.6970052,19.9296567%2019.8566406,22.7940133%2016.349349,22.7940133%20Z%20M11.0325521,62%20L21.769401,62%20L21.769401,27.3333333%20L11.0325521,27.3333333%20L11.0325521,62%20Z'%20fill='%23FFF'\/%3E%3C\/g%3E%3C\/svg%3E\" alt=\"\" style=\"object-fit:cover;width:34px;height:34px\"><\/a><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p class=\"has-lm-type-ballpoint-blue-color has-text-color has-link-color has-lm-text-lg-font-size wp-elements-3 wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40);font-style:normal;font-weight:500\">Denton Chikura est un r\u00e9dacteur technique et un fervent d\u00e9fenseur de l'observabilit\u00e9, dont l'objectif est d'aider les ing\u00e9nieurs de fiabilit\u00e9 de site et les \u00e9quipes d'ing\u00e9nierie \u00e0 d\u00e9couvrir les outils et les capacit\u00e9s qui renforcent la r\u00e9silience de l'internet. Il travaille \u00e0 l'intersection de la surveillance, de la performance et de l'infrastructure pour rendre les syst\u00e8mes complexes plus compr\u00e9hensibles et utilisables, comblant ainsi le foss\u00e9 entre les d\u00e9tails techniques approfondis et les op\u00e9rations r\u00e9elles. Son objectif est d'aider les \u00e9quipes \u00e0 coder plus rapidement, \u00e0 d\u00e9tecter les probl\u00e8mes plus t\u00f4t et \u00e0 r\u00e9cup\u00e9rer plus intelligemment, rendant ainsi l'internet un endroit meilleur et plus fiable pour tous.<\/p>\n\n\n\n<p class=\"has-lm-type-ballpoint-blue-color has-text-color has-link-color has-lm-text-sm-font-size wp-elements-4 wp-block-paragraph\" style=\"font-style:normal;font-weight:500\">Clause de non-responsabilit\u00e9 : les opinions exprim\u00e9es sur ce blog sont celles de l'auteur et ne refl\u00e8tent pas n\u00e9cessairement celles de LogicMonitor ou de ses filiales.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Kinesis records have no header for trace context, so requests split into two traces. See why context is lost and how to carry it from producer to consumer.<\/p>","protected":false},"author":154,"featured_media":626073,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"unicorn_plugin_options_block_body_class":"","footnotes":""},"categories":[5035],"tags":[],"industry":[7523],"role":[7843],"lm_strategic_tags":[7459,7266,7273,7431,7284,7430,7433,7456,7453,7458],"topic":[6781],"author_attribution":[7967],"lm_product":[],"class_list":["post-622327","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","industry-technology","role-sre","lm_strategic_tags-analysis","lm_strategic_tags-aws","lm_strategic_tags-collector","lm_strategic_tags-events","lm_strategic_tags-lm-envision","lm_strategic_tags-metrics","lm_strategic_tags-opentelemetry","lm_strategic_tags-traces","lm_strategic_tags-troubleshooting","lm_strategic_tags-visualization","topic-observability","author_attribution-denton-chikura"],"acf":{"page_language":"english","translated_pages":"","updated_date":null,"author_section_checkbox":false,"author_image":null,"author_linkedin":"","author_name":"","author_job_title":"","author_dept":"","author_bio":"","reviewer_name":""},"yoast_head":"<!-- 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Retrospective: How a Localized AWS Disruption Escaped Status Pages"},"content":{"rendered":"<?xml encoding=\"UTF-8\"><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50 rtc-text-content--no-top-pad\">\n      <span class=\"head-icon\"><svg class=\"\" width=\"50px\" height=\"50px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-light-book-open\"><\/use>\n    <\/svg><\/span>\n  \n  <div class=\"rtc-text-content__wrapper\">\n          <h4 class=\"rtc-text-content__headline fs-sm-text-display-xs fs-md-text-display-sm fs-lg-text-display-md font-medium text-core-blue-900\">\n        Le t\u00e9l\u00e9chargement rapide      <\/h4>\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900 headline-is-quote\">\n        <p>When your provider says green and your users say broken, believe your users.<\/p>\n      <\/div>\n    \n                  <ul class=\"rtc-text-content__bullet-list\">\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>A 25-minute AWS micro-outage disrupted S3, EC2, CloudFront, and Lambda for traffic crossing Lumen and CenturyLink networks, while AWS&rsquo;s status page was clear.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>Internal telemetry and provider dashboards cannot see failures in the ISPs, transit paths, and peering points that are between your users and your services.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>Just 25 minutes of downtime can cost a 0.06% SLA hit, plus reputation damage your users pin on you rather than the cloud provider.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>Pair outside-in Internet visibility with infrastructure observability so you can detect disruptions from the user&rsquo;s perspective and respond with evidence.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                  <\/ul>\n      \n      \n            <\/div>\n<\/div><p class=\"wp-block-paragraph\"><\/p><p class=\"wp-block-paragraph\">Your users can be affected even when your cloud provider, status page, and internal monitoring say everything is fine. That disconnect is the real risk of what we call micro-outages: incidents too small or too localized to trigger a provider acknowledgment, yet disruptive enough to degrade real user experience, breach SLAs, and erode trust.<\/p><p class=\"wp-block-paragraph\">While major outages like the <a href=\"https:\/\/www.logicmonitor.com\/blogterprise-it-observability-crowdstrike-outage\">CrowdStrike incident<\/a> dominate headlines, most disruptions look different. They&rsquo;re localized by geography, autonomous system, or transit path. They don&rsquo;t make the news. They don&rsquo;t appear on status pages. But they still cost money, damage reputation, and leave teams scrambling without answers.<\/p><p class=\"wp-block-paragraph\">Every enterprise depends on layers outside its direct control: cloud providers, ISPs, DNS, CDNs, peering points, and routing infrastructure. When any of those layers fails, your users feel it, even if your internal telemetry shows green across the board. The challenge is seeing what&rsquo;s happening outside your environment before your users start complaining.<\/p><p class=\"wp-block-paragraph\">An AWS micro-outage illustrates this problem clearly. <a href=\"https:\/\/www.logicmonitor.com\/fr\/logicmonitor-catchpoint\">Point de rattrapage<\/a>, a LogicMonitor company, detected the disruption while AWS&rsquo;s own status page showed no issues during the entire event.<\/p><h2 id=\"h-what-happened-during-the-aws-micro-outage\" class=\"wp-block-heading\">What happened during the AWS micro-outage<\/h2><p class=\"wp-block-paragraph\">On August 14 2025, between 8:00 and 8:25 UTC, <a href=\"https:\/\/www.logicmonitor.com\/fr\/internet-performance-monitoring\">Sonar Internet<\/a>, detected connection timeouts impacting multiple AWS services (S3, EC2, CloudFront, and Lambda) across several regions. The timeouts were observed from locations on CenturyLink AS209 and Lumen (Level 3) AS3356.<\/p><p class=\"wp-block-paragraph\">The event didn&rsquo;t cause a complete outage, but it had a measurable impact on the ability of traffic from these networks to reach AWS services.<\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2475\" height=\"995\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-1_Outage-Retrospective_-How-a-Localized-AWS-Disruption-Escaped-Status-Pages.png\" alt=\"\" class=\"wp-image-626254\" srcset=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-1_Outage-Retrospective_-How-a-Localized-AWS-Disruption-Escaped-Status-Pages.png 2475w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-1_Outage-Retrospective_-How-a-Localized-AWS-Disruption-Escaped-Status-Pages-18x7.png 18w\" sizes=\"auto, (max-width: 2475px) 100vw, 2475px\"><\/figure><p class=\"wp-block-paragraph\"><em>Dashboard showing the impact of AWS&rsquo;s micro-outage, with connection issues detected across different AWS regions, for multiple services.<\/em><\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2475\" height=\"878\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-2_Outage-Retrospective_-How-a-Localized-AWS-Disruption-Escaped-Status-Pages.png\" alt=\"\" class=\"wp-image-626256\" srcset=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-2_Outage-Retrospective_-How-a-Localized-AWS-Disruption-Escaped-Status-Pages.png 2475w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-2_Outage-Retrospective_-How-a-Localized-AWS-Disruption-Escaped-Status-Pages-18x6.png 18w\" sizes=\"auto, (max-width: 2475px) 100vw, 2475px\"><\/figure><p class=\"wp-block-paragraph\"><\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2475\" height=\"882\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-3_Outage-Retrospective_-How-a-Localized-AWS-Disruption-Escaped-Status-Pages.png\" alt=\"\" class=\"wp-image-626257\" srcset=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-3_Outage-Retrospective_-How-a-Localized-AWS-Disruption-Escaped-Status-Pages.png 2475w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-3_Outage-Retrospective_-How-a-Localized-AWS-Disruption-Escaped-Status-Pages-18x6.png 18w\" sizes=\"auto, (max-width: 2475px) 100vw, 2475px\"><\/figure><p class=\"wp-block-paragraph\"><em>Waterfall record showing test failures due to connection times, along with Internet Sonar root cause indicating AWS incidents<\/em><\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2475\" height=\"621\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-4_Outage-Retrospective_-How-a-Localized-AWS-Disruption-Escaped-Status-Pages.png\" alt=\"\" class=\"wp-image-626258\" srcset=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-4_Outage-Retrospective_-How-a-Localized-AWS-Disruption-Escaped-Status-Pages.png 2475w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-4_Outage-Retrospective_-How-a-Localized-AWS-Disruption-Escaped-Status-Pages-18x5.png 18w\" sizes=\"auto, (max-width: 2475px) 100vw, 2475px\"><\/figure><p class=\"wp-block-paragraph\"><em>%Downtime across different services in multiple regions<\/em><\/p><p class=\"wp-block-paragraph\">Further investigation revealed that the connection timeouts primarily occurred when traffic originated from or passed through Level 3 AS3356 and CenturyLink AS209. This pattern pointed to potential peering issues between these transit providers and AWS.<\/p><p class=\"wp-block-paragraph\">The root cause of the peering issue remains unclear. However, only AWS was impacted from these two Lumen ASes.<\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2475\" height=\"473\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-5_Outage-Retrospective_-How-a-Localized-AWS-Disruption-Escaped-Status-Pages.png\" alt=\"\" class=\"wp-image-626260\" srcset=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-5_Outage-Retrospective_-How-a-Localized-AWS-Disruption-Escaped-Status-Pages.png 2475w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-5_Outage-Retrospective_-How-a-Localized-AWS-Disruption-Escaped-Status-Pages-18x3.png 18w\" sizes=\"auto, (max-width: 2475px) 100vw, 2475px\"><\/figure><p class=\"wp-block-paragraph\"><\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2475\" height=\"1001\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-6_Outage-Retrospective_-How-a-Localized-AWS-Disruption-Escaped-Status-Pages.png\" alt=\"\" class=\"wp-image-626261\" srcset=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-6_Outage-Retrospective_-How-a-Localized-AWS-Disruption-Escaped-Status-Pages.png 2475w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-6_Outage-Retrospective_-How-a-Localized-AWS-Disruption-Escaped-Status-Pages-18x7.png 18w\" sizes=\"auto, (max-width: 2475px) 100vw, 2475px\"><\/figure><h2 id=\"h-why-micro-outages-are-hard-to-catch-from-the-inside\" class=\"wp-block-heading\">Why micro-outages are hard to catch from the inside<\/h2><p class=\"wp-block-paragraph\">This incident exposed a gap that affects every organization running on cloud infrastructure. Your internal telemetry can show your application is healthy while the external paths to that application are failing.<\/p><p class=\"wp-block-paragraph\">If you&rsquo;re monitoring your app from inside the same cloud environment it runs on, a peering issue between a transit provider and your cloud platform won&rsquo;t show up. Your servers respond. Your health checks pass. But a segment of your users can&rsquo;t reach you. Internal tools don&rsquo;t see what&rsquo;s broken because the break is outside your environment, somewhere in the chain of ISPs, transit providers, and peering points that connect your users to your services.<\/p><p class=\"wp-block-paragraph\">This is the core argument for outside-in Internet visibility paired with internal observability. You need both perspectives to diagnose accurately: what your infrastructure sees, and what your users actually experience.<\/p><h2 id=\"h-status-pages-wont-tell-you-what-your-users-are-experiencing\" class=\"wp-block-heading\">Status pages won&rsquo;t tell you what your users are experiencing<\/h2><p class=\"wp-block-paragraph\">During this incident, AWS&rsquo;s official status page showed no issues. For the teams whose users were affected, that created a painful disconnect: &ldquo;Our customers are complaining, but the provider says everything is green.&rdquo;<\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2475\" height=\"1250\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-7_Outage-Retrospective_-How-a-Localized-AWS-Disruption-Escaped-Status-Pages.png\" alt=\"\" class=\"wp-image-626262\" srcset=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-7_Outage-Retrospective_-How-a-Localized-AWS-Disruption-Escaped-Status-Pages.png 2475w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-7_Outage-Retrospective_-How-a-Localized-AWS-Disruption-Escaped-Status-Pages-18x9.png 18w\" sizes=\"auto, (max-width: 2475px) 100vw, 2475px\"><\/figure><p class=\"wp-block-paragraph\"><em>Screenshot: AWS&rsquo;s status page during the micro-outage<\/em><br><\/p><p class=\"wp-block-paragraph\">This isn&rsquo;t unusual, and it isn&rsquo;t because providers are hiding problems. Every cloud provider has its own thresholds and processes for determining whether an issue warrants a status page update. In many cases, providers may not be aware of a localized issue until customers report it. Some issues fall below the threshold for acknowledgment entirely.<\/p><p class=\"wp-block-paragraph\">Performance degradations and slowdowns are even less likely to surface on status pages, yet they can significantly affect user experience. Given the <a href=\"https:\/\/www.logicmonitor.com\/resources\/outage-impact-survey\">high cost of Internet disruptions<\/a>, waiting for your provider to tell you something is wrong adds delay you can&rsquo;t afford.<\/p><p class=\"wp-block-paragraph\">The takeaway is straightforward: teams need independent verification of service health. If your only signal is a provider status page, you&rsquo;re operating with incomplete information during the moments that matter most.<\/p><h2 id=\"h-a-practitioner-framework-for-third-party-dependency-incidents\" class=\"wp-block-heading\">A practitioner framework for third-party dependency incidents<\/h2><p class=\"wp-block-paragraph\">This incident reinforces a pattern that applies to any third-party dependency, not just AWS. Whether the issue sits with a cloud provider, an ISP, a DNS provider, a CDN, or a peering point, the same framework applies.<\/p><h3 id=\"h-detect-from-outside-in\" class=\"wp-block-heading\">Detect from outside in<\/h3><p class=\"wp-block-paragraph\">Monitor your services from the perspective of your users, across different geographies, ISPs, and transit paths. Internal health checks can&rsquo;t surface issues that originate outside your environment. Outside-in monitoring catches what internal tools miss.<\/p><h3 id=\"h-validate-provider-status-independently\" class=\"wp-block-heading\">Validate provider status independently<\/h3><p class=\"wp-block-paragraph\">Don&rsquo;t rely on provider status pages as your source of truth. Correlate what users report with what your own monitoring shows, independent of what the provider&rsquo;s dashboard displays.<\/p><h3 id=\"h-isolate-the-path-and-provider-impact\" class=\"wp-block-heading\">Isolate the path and provider impact<\/h3><p class=\"wp-block-paragraph\">Determine whether the issue affects all users or a specific subset based on geography, ISP, or transit path. In this AWS incident, the impact was concentrated on traffic traversing two specific autonomous systems. That kind of isolation helps you understand scope and prioritize response.<\/p><h3 id=\"h-communicate-with-evidence\" class=\"wp-block-heading\">Communicate with evidence<\/h3><p class=\"wp-block-paragraph\">When users report problems and your provider says nothing is wrong, you need independent data to explain what&rsquo;s happening. Evidence-based communication helps maintain trust with customers, even during disruptions you didn&rsquo;t cause.<\/p><h3 id=\"h-test-your-fallback-and-contingency-plans\" class=\"wp-block-heading\">Test your fallback and contingency plans<\/h3><p class=\"wp-block-paragraph\">Not every organization can afford multi-cloud or hybrid failover for every service. If a fallback isn&rsquo;t feasible, the next best action is proactive, transparent communication with your users. Preparing for these scenarios before they happen (knowing who communicates, what evidence to share, and what workarounds exist) reduces the scramble when an incident occurs.<\/p><h2 id=\"h-dont-monitor-your-cloud-provider-from-your-cloud-provider\" class=\"wp-block-heading\">Don&rsquo;t monitor your cloud provider from your cloud provider<\/h2><p class=\"wp-block-paragraph\">This incident also highlights an architectural risk worth examining. If your monitoring infrastructure runs on the same cloud platform it&rsquo;s supposed to monitor, you&rsquo;ve introduced a single point of failure.<\/p><p class=\"wp-block-paragraph\">When that cloud provider has an issue, your monitoring goes down with it, or worse, it reports false negatives because it&rsquo;s also affected by the same disruption. You end up with a blind spot precisely when visibility matters most.<\/p><p class=\"wp-block-paragraph\">This applies to synthetic monitoring as well. If your synthetic tests run from nodes hosted on the same cloud infrastructure, an outage affecting that provider can prevent your tests from detecting the problem. You&rsquo;re measuring the health of a platform from inside that platform.<\/p><p class=\"wp-block-paragraph\">Diversifying where your monitoring runs, and ensuring you have independent vantage points outside your primary cloud provider, is a resilience architecture decision, not just a tooling choice.<\/p><h2 id=\"h-connecting-outside-in-visibility-with-infrastructure-observability\" class=\"wp-block-heading\">Connecting outside-in visibility with infrastructure observability<\/h2><p class=\"wp-block-paragraph\">Micro-outages like this one sit in the gap between what internal tools can see and what users actually experience. Closing that gap requires two complementary perspectives.<\/p><p class=\"wp-block-paragraph\">LogicMonitor provides outside-in Internet visibility: the ability to detect issues from the user&rsquo;s perspective across ISPs, transit providers, peering points, CDNs, DNS, and cloud edges. The platform also delivers <a href=\"https:\/\/www.logicmonitor.com\/fr\/infrastructure-monitoring\">infrastructure observability<\/a> et <a href=\"https:\/\/www.logicmonitor.com\/fr\/edwin-ai\">operational intelligence<\/a> across hybrid environments, cloud services, applications, and logs. Together, they help teams connect user-facing symptoms to backend health and external dependency issues, reducing the blind spots between user experience, network paths, cloud services, and backend systems.<\/p><p class=\"wp-block-paragraph\">This combination of outside-in and inside-out visibility is what gives teams the independent evidence they need. When a provider says nothing is wrong, when internal dashboards show green, and when users are still complaining, the ability to see the full path from user to infrastructure turns confusion into clarity.<\/p><h2 id=\"h-the-cost-of-invisible-incidents\" class=\"wp-block-heading\">The cost of invisible incidents<\/h2><p class=\"wp-block-paragraph\">Your users won&rsquo;t blame the cloud provider. They&rsquo;ll blame you.<\/p><p class=\"wp-block-paragraph\">If your clients are businesses and you have SLAs in place, an incident like this could lead to a breach. Just 25 minutes of downtime could result in a 0.06% hit to your SLA. If the provider hasn&rsquo;t acknowledged the issue, your users are left with a poor experience and no explanation. Even when an explanation comes later, the damage to your reputation (and potentially your revenue) is done.<\/p><p class=\"wp-block-paragraph\">The goal is to detect issues earlier, reduce impact, and respond with evidence before problems spread. Teams that can independently verify what&rsquo;s happening across their full digital path, from user to infrastructure, operate with greater confidence and protect both customer experience and business outcomes.<\/p><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50\">\n  \n  <div class=\"rtc-text-content__wrapper\">\n          <h4 class=\"rtc-text-content__headline fs-sm-text-display-xxs fs-md-text-display-xs fs-lg-text-display-sm font-medium text-core-blue-900\">\n        See disruptions before your users do.      <\/h4>\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900\">\n        <p>LogicMonitor provides independent evidence the moment a provider goes quiet. Get ahead of the next micro-outage instead of explaining it after the fact.<\/p>\n      <\/div>\n    \n          \n      \n              <div>\n            <a href=\"https:\/\/www.logicmonitor.com\/catchpoint-demo\" class=\"btn btn-link\" target=\"_self\">\n        Demandez une d\u00e9mo          <span class=\"icon-end\"><svg class=\"\" width=\"20px\" height=\"20px\" style=\"fill: #060F4B\">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-arrow-right\"><\/use>\n    <\/svg><\/span>\n      <\/a>\n        <\/div>\n            <\/div>\n<\/div><h4 id=\"h-faqs\" class=\"wp-block-heading\">FAQ<\/h4><div class=\"accordion-block accordion-block--light\">\n      <div class=\"accordion-block__items\">\n              <div class=\"accordion-block__item active\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-what-is-a-micro-outage\">\n            What is a micro-outage?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer active\">\n            <p>Answer 1: A micro-outage is an incident too small or too localized to trigger a provider acknowledgment, yet disruptive enough to degrade real user experience, breach SLAs, and erode trust. These events are often isolated by geography, autonomous system, or transit path, so they rarely appear on status pages even though users feel them.<\/p>\n                      <\/div>\n        <\/div>\n              <div class=\"accordion-block__item\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-why-didnt-awss-status-page-show-the-august-14-2025-issue\">\n            Why didn't AWS's status page show the August 14 2025 issue?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer\">\n            <p>Every cloud provider sets its own thresholds for status updates, and localized or below-threshold issues often go unacknowledged until customers report them. During this event, connection timeouts affected traffic crossing Lumen (Level 3) AS3356 and CenturyLink AS209, a peering-level problem that AWS&rsquo;s dashboard never flagged.<\/p>\n                      <\/div>\n        <\/div>\n              <div class=\"accordion-block__item\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-how-can-teams-catch-micro-outages-that-internal-tools-miss\">\n            How can teams catch micro-outages that internal tools miss?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer\">\n            <p>Monitor services from the user&rsquo;s perspective across different geographies, ISPs, and transit paths, and validate provider status independently. Pairing outside-in tools like Internet Sonar with infrastructure observability lets teams pinpoint which layer failed and communicate with evidence.<\/p>\n                      <\/div>\n        <\/div>\n          <\/div>\n  <\/div><div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div><div class=\"wp-block-group has-background is-layout-constrained wp-container-core-group-is-layout-02b8269e wp-block-group-is-layout-constrained\" style=\"border-top-color:var(--wp--preset--color--lm-type-core-blue);border-top-width:4px;background-color:#1a31ff0d;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-6d2d2de7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:80px\">\n<figure class=\"wp-block-image size-large is-resized has-custom-border is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"918\" height=\"1024\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-918x1024.jpg\" alt=\"\" class=\"wp-image-608421\" style=\"border-top-left-radius:99999px;border-top-right-radius:99999px;border-bottom-left-radius:99999px;border-bottom-right-radius:99999px;object-fit:cover;width:80px;height:80px\" srcset=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-918x1024.jpg 918w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-269x300.jpg 269w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-768x856.jpg 768w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-1378x1536.jpg 1378w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-1837x2048.jpg 1837w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-11x12.jpg 11w\" sizes=\"auto, (max-width: 918px) 100vw, 918px\"><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading has-lm-display-xs-font-size\" id=\"h-by-denton-chikura\" style=\"margin-top:0;margin-bottom:0\">Par Denton Chikura<\/h5>\n\n\n\n<p class=\"has-lm-text-md-font-size wp-block-paragraph\" id=\"h-\" style=\"margin-top:0;margin-bottom:0\">R\u00e9dacteur technique<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image alignright size-large is-resized\"><a href=\"https:\/\/www.linkedin.com\/in\/denton-chikura-422186201\" target=\"_blank\" rel=\" noreferrer noopener\"><img decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20height='72'%20viewBox='0%200%2072%2072'%20width='72'%3E%3Cg%20fill='none'%20fill-rule='evenodd'%3E%3Cpath%20d='M8,72%20L64,72%20C68.418278,72%2072,68.418278%2072,64%20L72,8%20C72,3.581722%2068.418278,-8.11624501e-16%2064,0%20L8,0%20C3.581722,8.11624501e-16%20-5.41083001e-16,3.581722%200,8%20L0,64%20C5.41083001e-16,68.418278%203.581722,72%208,72%20Z'%20fill='%230d6efd'\/%3E%3Cpath%20d='M62,62%20L51.315625,62%20L51.315625,43.8021149%20C51.315625,38.8127542%2049.4197917,36.0245323%2045.4707031,36.0245323%20C41.1746094,36.0245323%2038.9300781,38.9261103%2038.9300781,43.8021149%20L38.9300781,62%20L28.6333333,62%20L28.6333333,27.3333333%20L38.9300781,27.3333333%20L38.9300781,32.0029283%20C38.9300781,32.0029283%2042.0260417,26.2742151%2049.3825521,26.2742151%20C56.7356771,26.2742151%2062,30.7644705%2062,40.051212%20L62,62%20Z%20M16.349349,22.7940133%20C12.8420573,22.7940133%2010,19.9296567%2010,16.3970067%20C10,12.8643566%2012.8420573,10%2016.349349,10%20C19.8566406,10%2022.6970052,12.8643566%2022.6970052,16.3970067%20C22.6970052,19.9296567%2019.8566406,22.7940133%2016.349349,22.7940133%20Z%20M11.0325521,62%20L21.769401,62%20L21.769401,27.3333333%20L11.0325521,27.3333333%20L11.0325521,62%20Z'%20fill='%23FFF'\/%3E%3C\/g%3E%3C\/svg%3E\" alt=\"\" style=\"object-fit:cover;width:34px;height:34px\"><\/a><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p class=\"has-lm-type-ballpoint-blue-color has-text-color has-link-color has-lm-text-lg-font-size wp-elements-5 wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40);font-style:normal;font-weight:500\">Denton Chikura est un r\u00e9dacteur technique et un fervent d\u00e9fenseur de l'observabilit\u00e9, dont l'objectif est d'aider les ing\u00e9nieurs de fiabilit\u00e9 de site et les \u00e9quipes d'ing\u00e9nierie \u00e0 d\u00e9couvrir les outils et les capacit\u00e9s qui renforcent la r\u00e9silience de l'internet. Il travaille \u00e0 l'intersection de la surveillance, de la performance et de l'infrastructure pour rendre les syst\u00e8mes complexes plus compr\u00e9hensibles et utilisables, comblant ainsi le foss\u00e9 entre les d\u00e9tails techniques approfondis et les op\u00e9rations r\u00e9elles. Son objectif est d'aider les \u00e9quipes \u00e0 coder plus rapidement, \u00e0 d\u00e9tecter les probl\u00e8mes plus t\u00f4t et \u00e0 r\u00e9cup\u00e9rer plus intelligemment, rendant ainsi l'internet un endroit meilleur et plus fiable pour tous.<\/p>\n\n\n\n<p class=\"has-lm-type-ballpoint-blue-color has-text-color has-link-color has-lm-text-sm-font-size wp-elements-6 wp-block-paragraph\" style=\"font-style:normal;font-weight:500\">Clause de non-responsabilit\u00e9 : les opinions exprim\u00e9es sur ce blog sont celles de l'auteur et ne refl\u00e8tent pas n\u00e9cessairement celles de LogicMonitor ou de ses filiales.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>An AWS micro-outage slipped past status pages while users felt the disruption. See how outside-in Internet visibility catches what internal tools cannot.<\/p>","protected":false},"author":154,"featured_media":626252,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"unicorn_plugin_options_block_body_class":"","footnotes":""},"categories":[5035],"tags":[],"industry":[6790,7513,7514,7515,7516,7517,7518,7519,7521,7522,7839,7523,7524,7525],"role":[6786],"lm_strategic_tags":[7266,7891,7282,7903,7915,7916,7892,7938,7914,7942],"topic":[7842],"author_attribution":[7967],"lm_product":[],"class_list":["post-622325","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","industry-all","industry-financial-services","industry-global-system-integrator","industry-healthcare","industry-hospitality","industry-life-sciences","industry-managed-service-provider","industry-manufacturing","industry-public-sector","industry-restaurants-retail","industry-security-compliance","industry-technology","industry-transportation-logistics","industry-value-add-reseller","role-itops","lm_strategic_tags-aws","lm_strategic_tags-catchpoint","lm_strategic_tags-edwin","lm_strategic_tags-incident-response","lm_strategic_tags-internet-sonar","lm_strategic_tags-internet-stack-map","lm_strategic_tags-isp-performance","lm_strategic_tags-network-path-analysis","lm_strategic_tags-outage-detection","lm_strategic_tags-peering","topic-internet-performance-monitoring","author_attribution-denton-chikura"],"acf":{"page_language":"english","translated_pages":"","updated_date":null,"author_section_checkbox":false,"author_image":null,"author_linkedin":"","author_name":"","author_job_title":"","author_dept":"","author_bio":"","reviewer_name":""},"yoast_head":"<!-- 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Pages"}]},{"@type":"WebSite","@id":"https:\/\/www.logicmonitor.com\/fr\/#website","url":"https:\/\/www.logicmonitor.com\/fr\/","name":"LogicMonitor","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.logicmonitor.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Person","@id":"https:\/\/www.logicmonitor.com\/fr\/#\/schema\/person\/0c18d717f346e84a08bd035d0665f611","name":"denton.chikura@contractor.logicmonitor.com"}]}},"_links":{"self":[{"href":"https:\/\/www.logicmonitor.com\/fr\/wp-json\/wp\/v2\/posts\/622325","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.logicmonitor.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.logicmonitor.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.logicmonitor.com\/fr\/wp-json\/wp\/v2\/users\/154"}],"replies":[{"embeddable":true,"href":"https:\/\/www.logicmonitor.com\/fr\/wp-json\/wp\/v2\/comments?post=622325"}],"version-history":[{"count":4,"href":"https:\/\/www.logicmonitor.com\/fr\/wp-json\/wp\/v2\/posts\/622325\/revisions"}],"predecessor-version":[{"id":626528,"href":"https:\/\/www.logicmonitor.com\/fr\/wp-json\/wp\/v2\/posts\/622325\/revisions\/626528"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.logicmonitor.com\/fr\/wp-json\/wp\/v2\/media\/626252"}],"wp:attachment":[{"href":"https:\/\/www.logicmonitor.com\/fr\/wp-json\/wp\/v2\/media?parent=622325"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.logicmonitor.com\/fr\/wp-json\/wp\/v2\/categories?post=622325"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.logicmonitor.com\/fr\/wp-json\/wp\/v2\/tags?post=622325"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.logicmonitor.com\/fr\/wp-json\/wp\/v2\/industry?post=622325"},{"taxonomy":"role","embeddable":true,"href":"https:\/\/www.logicmonitor.com\/fr\/wp-json\/wp\/v2\/role?post=622325"},{"taxonomy":"lm_strategic_tags","embeddable":true,"href":"https:\/\/www.logicmonitor.com\/fr\/wp-json\/wp\/v2\/lm_strategic_tags?post=622325"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/www.logicmonitor.com\/fr\/wp-json\/wp\/v2\/topic?post=622325"},{"taxonomy":"author_attribution","embeddable":true,"href":"https:\/\/www.logicmonitor.com\/fr\/wp-json\/wp\/v2\/author_attribution?post=622325"},{"taxonomy":"lm_product","embeddable":true,"href":"https:\/\/www.logicmonitor.com\/fr\/wp-json\/wp\/v2\/lm_product?post=622325"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}},{"id":622323,"date":"2026-09-09T11:29:22","date_gmt":"2026-09-09T16:29:22","guid":{"rendered":"https:\/\/www.logicmonitor.com\/?p=622323"},"modified":"2026-09-09T11:29:23","modified_gmt":"2026-09-09T16:29:23","slug":"5-actions-you-can-take-to-improve-digital-performance","status":"publish","type":"post","link":"https:\/\/www.logicmonitor.com\/fr\/blog\/5-actions-you-can-take-to-improve-digital-performance","title":{"rendered":"5 Actions You Can Take to Improve Digital Performance"},"content":{"rendered":"<?xml encoding=\"UTF-8\"><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50 rtc-text-content--no-top-pad\">\n      <span class=\"head-icon\"><svg class=\"\" width=\"50px\" height=\"50px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-light-book-open\"><\/use>\n    <\/svg><\/span>\n  \n  <div class=\"rtc-text-content__wrapper\">\n          <h4 class=\"rtc-text-content__headline fs-sm-text-display-xs fs-md-text-display-sm fs-lg-text-display-md font-medium text-core-blue-900\">\n        Le t\u00e9l\u00e9chargement rapide      <\/h4>\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900 headline-is-quote\">\n        <p>Slow performance costs you the same customers that downtime does, so treat it as a reliability priority.<\/p>\n      <\/div>\n    \n                  <ul class=\"rtc-text-content__bullet-list\">\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>53% of IT professionals say slow is the new down, and poor performance now hits revenue as hard as an outage.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>Green internal dashboards can hide a five-second checkout, because DNS, CDN, BGP, and last-mile issues live outside your firewall.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>Experience-level objectives, full Internet-path visibility, and AI-driven analysis let teams catch slowdowns before users do.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>Measure performance where your customers experience it, then close the gap between your dashboards and their reality.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                  <\/ul>\n      \n      \n            <\/div>\n<\/div><p class=\"wp-block-paragraph\">For digital businesses, slow performance creates the same customer outcome as downtime: abandoned journeys, lost revenue, and eroded trust. Users don&rsquo;t distinguish between &ldquo;unavailable&rdquo; and &ldquo;unusable.&rdquo; A checkout that stalls for five seconds, a dashboard that lags on load, a workflow that freezes mid-task: each one breaks the promise your brand made when a customer clicked. And as digital ecosystems grow more complex (more third-party dependencies, more Internet paths, more edge infrastructure), the surface area for performance failures expands with them.<\/p><p class=\"wp-block-paragraph\">Selon le <a href=\"https:\/\/www.logicmonitor.com\/resources\/sre-report-2026\">The SRE Report 2025<\/a>, 53% of IT professionals now say that slow is the new down, and 44% believe performance should be tracked against a <a href=\"https:\/\/thenewstack.io\/slo-vs-sla-whats-the-difference-and-how-does-sli-relate\/\">service-level objective<\/a>. That shift reflects what revenue data already confirms: poor application performance is as damaging as downtime, and IT teams need to treat it that way.<\/p><h2 id=\"h-what-this-means-for-it-teams\" class=\"wp-block-heading\">What This Means for IT Teams<\/h2><p class=\"wp-block-paragraph\">The SRE Report frames this in the context of web performance and the need to deliver fast, personalized, and seamless digital experiences. The report states that &ldquo;poor performance is as bad as complete downtime or unavailability,&rdquo; and recommends that IT teams measure performance against experience-based objectives (for example, ensuring 95% of users can complete checkout in under five seconds).<\/p><p class=\"wp-block-paragraph\">This raises a practical question: what can organizations do to act on this shift? Before diving into a framework, it helps to understand just how deeply performance expectations are wired into everyday behavior.<\/p><h2 id=\"h-the-performance-litmus-test\" class=\"wp-block-heading\">The Performance Litmus Test<\/h2><p class=\"wp-block-paragraph\">Consider a few scenarios that reveal how low your own tolerance for &ldquo;slow&rdquo; has become.<\/p><h2 id=\"h-1-the-drive-through-test\" class=\"wp-block-heading\"><strong>1. The Drive-Through Test<\/strong><\/h2><p class=\"wp-block-paragraph\">Next time you&rsquo;re at a drive-through and the attendant asks, &ldquo;May I take your order?&rdquo;, pause before responding. Count slowly: one Mississippi, two Mississippi. You&rsquo;ll likely hear the question repeated before you reach three or four. And if you&rsquo;ve already switched to ordering through an app instead of waiting in line, slow has already become the new down for you.<\/p><h2 id=\"h-2-the-hourglass-test\" class=\"wp-block-heading\"><strong>2. The Hourglass Test<\/strong><\/h2><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"920\" height=\"532\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-1_5-Actions-You-Can-Take-to-Improve-Digital-Performance.png\" alt=\"\" class=\"wp-image-626240\" srcset=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-1_5-Actions-You-Can-Take-to-Improve-Digital-Performance.png 920w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-1_5-Actions-You-Can-Take-to-Improve-Digital-Performance-18x10.png 18w\" sizes=\"auto, (max-width: 920px) 100vw, 920px\"><\/figure><p class=\"wp-block-paragraph\">Next time you place an online order and see a loading spinner or a &ldquo;please do not refresh this page&rdquo; message, notice how long you wait before you start moving your cursor, checking your phone, or opening another tab. It&rsquo;s probably only a few seconds.<\/p><h2 id=\"h-3-the-how-to-video-test\" class=\"wp-block-heading\"><strong>3. The How-To Video Test<\/strong><\/h2><p class=\"wp-block-paragraph\">Next time you start watching a tutorial, pay attention to how quickly you think, &ldquo;Just show me how to do it.&rdquo; Chances are, you&rsquo;ll start looking for a shorter video within the first minute.<\/p><p class=\"wp-block-paragraph\">Those reactions are personal, but they map directly to how your customers behave. Every hesitation, every switch to a competitor&rsquo;s tab, every abandoned cart is the same instinct playing out at scale. When performance degrades, users don&rsquo;t file tickets. They leave.<\/p><h2 id=\"h-five-actions-to-treat-performance-as-a-reliability-priority\" class=\"wp-block-heading\">Five Actions to Treat Performance as a Reliability Priority<\/h2><p class=\"wp-block-paragraph\">The litmus tests above are lighthearted, but the business impact of slow performance is serious. Faster websites and apps translate directly to revenue. There is <a href=\"https:\/\/wpostats.com\/\">extensive data<\/a> showing the positive financial impact of fast digital experiences and the cost of slow ones: higher conversion rates, lower support volume, stronger SLA compliance, and greater executive confidence in digital investments.<\/p><p class=\"wp-block-paragraph\">Here are five actions IT teams can take to address the &ldquo;slow is the new down&rdquo; reality.<\/p><h2 id=\"h-1-align-it-and-business-perspectives-on-reliability\" class=\"wp-block-heading\">1. Align IT and Business Perspectives on Reliability<\/h2><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"855\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-2_5-Actions-You-Can-Take-to-Improve-Digital-Performance.jpg\" alt=\"\" class=\"wp-image-626241\" srcset=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-2_5-Actions-You-Can-Take-to-Improve-Digital-Performance.jpg 1280w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-2_5-Actions-You-Can-Take-to-Improve-Digital-Performance-18x12.jpg 18w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\"><\/figure><p class=\"wp-block-paragraph\"><\/p><p class=\"wp-block-paragraph\">The SRE Report highlights a significant gap in how different managerial levels perceive reliability practices. If IT and business teams can&rsquo;t agree on what&rsquo;s working and what isn&rsquo;t, performance initiatives stall while executives assume everything is fine and operators scramble behind the scenes.<\/p><p class=\"wp-block-paragraph\"><strong>What to measure and change:<\/strong> Compare &ldquo;work as imagined&rdquo; (what leadership assumes is happening) with &ldquo;work as actually done&rdquo; (what operations teams experience day to day). Build shared language around metrics that both sides care about. Connect IT performance improvements to business outcomes like conversion rate, customer retention, support ticket volume, and operational cost.<\/p><p class=\"wp-block-paragraph\">Shared dashboards make this concrete. When IT and business stakeholders look at the same data across infrastructure health, Internet path performance, and user experience metrics, conversations start from evidence rather than competing assumptions. <a href=\"https:\/\/www.logicmonitor.com\/fr\/infrastructure-monitoring\">LogicMonitor&rsquo;s infrastructure monitoring<\/a> provides that shared view, giving both teams a single source of truth for system health and performance trends.<\/p><h2 id=\"h-2-track-performance-against-experience-level-objectives\" class=\"wp-block-heading\">2. Track Performance Against Experience-Level Objectives<\/h2><p class=\"wp-block-paragraph\">Most IT organizations focus on internal metrics: CPU, memory, uptime, green dashboards. But healthy internal metrics don&rsquo;t guarantee a good user experience. A server can show 99.9% uptime while users struggle with five-second page loads caused by third-party dependencies, DNS latency, or CDN issues outside the firewall. This gap between internal health and experienced reliability is the core challenge: your systems can be &ldquo;up&rdquo; by every traditional measure while your customers experience something that feels broken.<\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"914\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-3_5-Actions-You-Can-Take-to-Improve-Digital-Performance.png\" alt=\"\" class=\"wp-image-626242\" srcset=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-3_5-Actions-You-Can-Take-to-Improve-Digital-Performance.png 1600w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-3_5-Actions-You-Can-Take-to-Improve-Digital-Performance-18x10.png 18w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\"><\/figure><p class=\"wp-block-paragraph\"><\/p><p class=\"wp-block-paragraph\"><strong>What to measure and change:<\/strong> Add outward-in, experience-based indicators to your measurement strategy. Go beyond checkout completion rates. Track login completion rate under load, search response time at the 95th percentile, dashboard load time for your most active user segments, API transaction latency for critical partner integrations, and time to first meaningful interaction across key geographies. Set explicit objectives for each, and use burndown charts to visualize whether you&rsquo;re on track or eroding.<\/p><p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.logicmonitor.com\/platform\/synthetic-monitoring\">LogicMonitor Synthetics<\/a> et <a href=\"https:\/\/www.logicmonitor.com\/fr\/internet-performance-monitoring\">Supervision des performances Internet<\/a>, extend visibility beyond your internal infrastructure to capture what users actually experience across the Internet path, including DNS resolution, CDN delivery, BGP routing, and last-mile connectivity. That&rsquo;s where the gap between &ldquo;systems are healthy&rdquo; and &ldquo;users are struggling&rdquo; becomes visible and actionable.<\/p><h2 id=\"h-3-get-answers-faster-with-ai-and-analytics\" class=\"wp-block-heading\">3. Get Answers Faster with AI and Analytics<\/h2><p class=\"wp-block-paragraph\">In addition to tracking experience-level objectives, use AI and analytical capabilities to look beyond simple averages. Central-tendency averages can be misleading. They don&rsquo;t show the percentage of users having fast versus slow experiences, and they can hide long-tail outliers that represent significant revenue impact.<\/p><p class=\"wp-block-paragraph\"><strong>What to measure and change:<\/strong> Present full distributions of performance data instead of relying on means alone. Break down results by business dimensions: geography, device type, ISP, or which customer segments generate the most revenue. Apply AI to identify trend shifts and correlations that manual analysis would miss, and route those findings to the team that can act on them.<\/p><p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.logicmonitor.com\/fr\/edwin-ai\">Edwin AI<\/a>, LogicMonitor&rsquo;s intelligence layer, continuously analyzes telemetry across infrastructure, applications, and Internet performance to surface anomalies, identify correlations, and prioritize issues by business impact. For example, Edwin AI can identify whether a regional slowdown correlates with DNS latency, CDN degradation, or backend resource saturation, helping teams skip the guesswork and resolve the root cause faster. That moves teams from reactive troubleshooting to proactive performance management.<\/p><h2 id=\"h-4-apply-a-performance-mindset-to-every-stack-component\" class=\"wp-block-heading\">4. Apply a Performance Mindset to Every Stack Component<\/h2><p class=\"wp-block-paragraph\">Measuring application performance only from its source (for example, from the same cloud where it&rsquo;s hosted) provides no insight into what impacts the user experience. The Internet path between your infrastructure and your users is a complex chain of independent systems, and a problem in any one of them can degrade performance without triggering a single internal alert.<\/p><p class=\"wp-block-paragraph\"><strong>What to measure and change:<\/strong> Map and monitor every component in the Internet stack that sits between your application and your users. That includes:<\/p><ul class=\"wp-block-list\">\n<li><strong>DNS providers:<\/strong> resolution time, propagation consistency, failover behavior<\/li>\n\n\n\n<li><strong>CDN layers:<\/strong> cache hit ratio, origin offload, edge latency by region<\/li>\n\n\n\n<li><strong>BGP routing:<\/strong> path stability, route leaks, convergence time after changes<\/li>\n\n\n\n<li><strong>Cloud edge and load balancers:<\/strong> connection setup time, TLS handshake duration<\/li>\n\n\n\n<li><strong>Third-party APIs:<\/strong> response time, error rates, timeout frequency for payment processors, auth services, and analytics tags<\/li>\n\n\n\n<li><strong>ISP and last-mile connectivity:<\/strong> packet loss, jitter, and throughput variations across major carriers and geographies<\/li>\n<\/ul><p class=\"wp-block-paragraph\"><\/p><p class=\"wp-block-paragraph\">Since experience-level objectives are the goal, you need visibility into every one of these components. Measure performance where users experience it, across the full path from your applications to the end user&rsquo;s device.<\/p><h2 id=\"h-5-maintain-continual-performance-improvement\" class=\"wp-block-heading\">5. Maintain Continual Performance Improvement<\/h2><p class=\"wp-block-paragraph\">Performance is not a one-time project. As customer expectations continue to rise and digital architectures grow more complex, the threshold for &ldquo;acceptable&rdquo; performance keeps dropping. Teams that treat performance as a periodic audit will fall behind.<\/p><p class=\"wp-block-paragraph\"><strong>What to measure and change:<\/strong> Build performance into your development and operations workflows as a continuous practice. A practical checklist:<\/p><ul class=\"wp-block-list\">\n<li><strong>Performance budgets:<\/strong> Set page weight, response time, and render budgets per feature. Break the build if a release exceeds them.<\/li>\n\n\n\n<li><strong>Shared dashboards:<\/strong> Make real-time performance data accessible to product, engineering, and business teams so optimization becomes a shared responsibility.<\/li>\n\n\n\n<li><strong>Sprint retrospectives:<\/strong> Review experience-level metrics alongside velocity. Ask whether the last release improved or degraded what users actually feel.<\/li>\n\n\n\n<li><strong>Release gates:<\/strong> Block deployments that regress key experience metrics beyond acceptable thresholds.<\/li>\n\n\n\n<li><strong>Experience-level SLO reviews:<\/strong> Revisit your objectives quarterly. As baselines improve, tighten targets. As new services launch, extend coverage.<\/li>\n<\/ul><p class=\"wp-block-paragraph\"><\/p><p class=\"wp-block-paragraph\">The 4C&rsquo;s remain the foundation: establish a <strong>c<\/strong>ulture of <strong>c<\/strong>ommunication and <strong>c<\/strong>ollaboration, <strong>c<\/strong>atalyzed by an evergreen performance mindset. With a unified platform that connects infrastructure health, Internet performance, and AI-driven insights, teams can maintain continuous visibility and act on performance trends before they become the kind of slowdown that customers treat as downtime.<\/p><h2 id=\"h-move-from-slow-to-proactive\" class=\"wp-block-heading\">Move from Slow to Proactive<\/h2><p class=\"wp-block-paragraph\">Slow is the new down because users have already decided it is. The only question is whether your team sees performance degradation before your customers do, or after they&rsquo;ve already left. LogicMonitor brings together infrastructure monitoring, Internet performance monitoring, and AI orchestration in one platform, giving teams the visibility and intelligence to protect digital experience across every layer of the stack.<\/p><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50\">\n  \n  <div class=\"rtc-text-content__wrapper\">\n          <h4 class=\"rtc-text-content__headline fs-sm-text-display-xxs fs-md-text-display-xs fs-lg-text-display-sm font-medium text-core-blue-900\">\n        See performance the way your customers do, across every layer of the stack.      <\/h4>\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900\">\n        <p>LogicMonitor combines infrastructure monitoring with Internet performance monitoring in one platform, so your team spots slowdowns and fixes root causes before revenue walks away.<\/p>\n      <\/div>\n    \n          \n      \n              <div>\n            <a href=\"https:\/\/www.logicmonitor.com\/catchpoint-demo\" class=\"btn btn-link\" target=\"_self\">\n        Demandez une d\u00e9mo          <span class=\"icon-end\"><svg class=\"\" width=\"20px\" height=\"20px\" style=\"fill: #060F4B\">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-arrow-right\"><\/use>\n    <\/svg><\/span>\n      <\/a>\n        <\/div>\n            <\/div>\n<\/div><h4 id=\"h-faqs\" class=\"wp-block-heading\">FAQ<\/h4><div class=\"accordion-block accordion-block--light\">\n      <div class=\"accordion-block__items\">\n              <div class=\"accordion-block__item active\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-what-does-slow-is-the-new-down-mean-for-it-teams\">\n            What does \"slow is the new down\" mean for IT teams?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer active\">\n            <p>Users react to a slow experience the same way they react to an outage: they abandon the task and leave. A checkout that stalls or a dashboard that lags breaks the same promise a full outage would. According to The SRE Report 2025, 53% of IT professionals now say slow performance is as damaging as downtime, so teams should track and manage it with the same urgency.<\/p>\n                      <\/div>\n        <\/div>\n              <div class=\"accordion-block__item\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-why-arent-uptime-and-cpu-metrics-enough-to-measure-digital-performance\">\n            Why aren't uptime and CPU metrics enough to measure digital performance?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer\">\n            <p>Internal metrics like CPU, memory, and uptime describe system health inside your firewall, but they don&rsquo;t capture what users experience. A server can report 99.9% uptime while customers wait through five-second page loads caused by DNS latency, CDN issues, or third-party dependencies. Adding experience-level objectives and outside-in monitoring closes the gap between &ldquo;systems are healthy&rdquo; and &ldquo;users are struggling.&rdquo;<\/p>\n                      <\/div>\n        <\/div>\n              <div class=\"accordion-block__item\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-what-parts-of-the-internet-stack-should-teams-monitor-to-protect-user-experience\">\n            What parts of the Internet stack should teams monitor to protect user experience?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer\">\n            <p>Monitor every component that sits between your application and your users: DNS resolution, CDN delivery, BGP routing, cloud edge and load balancers, third-party APIs, and ISP and last-mile connectivity. A problem in any one of these can degrade performance without triggering an internal alert. LM Internet Performance Monitoring, powered by Catchpoint, gives teams visibility across that full path.<\/p>\n                      <\/div>\n        <\/div>\n          <\/div>\n  <\/div><div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div><div class=\"wp-block-group has-background is-layout-constrained wp-container-core-group-is-layout-02b8269e wp-block-group-is-layout-constrained\" style=\"border-top-color:var(--wp--preset--color--lm-type-core-blue);border-top-width:4px;background-color:#1a31ff0d;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-6d2d2de7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:80px\">\n<figure class=\"wp-block-image size-large is-resized has-custom-border is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"918\" height=\"1024\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-918x1024.jpg\" alt=\"\" class=\"wp-image-608421\" style=\"border-top-left-radius:99999px;border-top-right-radius:99999px;border-bottom-left-radius:99999px;border-bottom-right-radius:99999px;object-fit:cover;width:80px;height:80px\" srcset=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-918x1024.jpg 918w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-269x300.jpg 269w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-768x856.jpg 768w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-1378x1536.jpg 1378w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-1837x2048.jpg 1837w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-11x12.jpg 11w\" sizes=\"auto, (max-width: 918px) 100vw, 918px\"><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading has-lm-display-xs-font-size\" id=\"h-by-denton-chikura\" style=\"margin-top:0;margin-bottom:0\">Par Denton Chikura<\/h5>\n\n\n\n<p class=\"has-lm-text-md-font-size wp-block-paragraph\" id=\"h-\" style=\"margin-top:0;margin-bottom:0\">R\u00e9dacteur technique<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image alignright size-large is-resized\"><a href=\"https:\/\/www.linkedin.com\/in\/denton-chikura-422186201\" target=\"_blank\" rel=\" noreferrer noopener\"><img decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20height='72'%20viewBox='0%200%2072%2072'%20width='72'%3E%3Cg%20fill='none'%20fill-rule='evenodd'%3E%3Cpath%20d='M8,72%20L64,72%20C68.418278,72%2072,68.418278%2072,64%20L72,8%20C72,3.581722%2068.418278,-8.11624501e-16%2064,0%20L8,0%20C3.581722,8.11624501e-16%20-5.41083001e-16,3.581722%200,8%20L0,64%20C5.41083001e-16,68.418278%203.581722,72%208,72%20Z'%20fill='%230d6efd'\/%3E%3Cpath%20d='M62,62%20L51.315625,62%20L51.315625,43.8021149%20C51.315625,38.8127542%2049.4197917,36.0245323%2045.4707031,36.0245323%20C41.1746094,36.0245323%2038.9300781,38.9261103%2038.9300781,43.8021149%20L38.9300781,62%20L28.6333333,62%20L28.6333333,27.3333333%20L38.9300781,27.3333333%20L38.9300781,32.0029283%20C38.9300781,32.0029283%2042.0260417,26.2742151%2049.3825521,26.2742151%20C56.7356771,26.2742151%2062,30.7644705%2062,40.051212%20L62,62%20Z%20M16.349349,22.7940133%20C12.8420573,22.7940133%2010,19.9296567%2010,16.3970067%20C10,12.8643566%2012.8420573,10%2016.349349,10%20C19.8566406,10%2022.6970052,12.8643566%2022.6970052,16.3970067%20C22.6970052,19.9296567%2019.8566406,22.7940133%2016.349349,22.7940133%20Z%20M11.0325521,62%20L21.769401,62%20L21.769401,27.3333333%20L11.0325521,27.3333333%20L11.0325521,62%20Z'%20fill='%23FFF'\/%3E%3C\/g%3E%3C\/svg%3E\" alt=\"\" style=\"object-fit:cover;width:34px;height:34px\"><\/a><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p class=\"has-lm-type-ballpoint-blue-color has-text-color has-link-color has-lm-text-lg-font-size wp-elements-7 wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40);font-style:normal;font-weight:500\">Denton Chikura est un r\u00e9dacteur technique et un fervent d\u00e9fenseur de l'observabilit\u00e9, dont l'objectif est d'aider les ing\u00e9nieurs de fiabilit\u00e9 de site et les \u00e9quipes d'ing\u00e9nierie \u00e0 d\u00e9couvrir les outils et les capacit\u00e9s qui renforcent la r\u00e9silience de l'internet. Il travaille \u00e0 l'intersection de la surveillance, de la performance et de l'infrastructure pour rendre les syst\u00e8mes complexes plus compr\u00e9hensibles et utilisables, comblant ainsi le foss\u00e9 entre les d\u00e9tails techniques approfondis et les op\u00e9rations r\u00e9elles. Son objectif est d'aider les \u00e9quipes \u00e0 coder plus rapidement, \u00e0 d\u00e9tecter les probl\u00e8mes plus t\u00f4t et \u00e0 r\u00e9cup\u00e9rer plus intelligemment, rendant ainsi l'internet un endroit meilleur et plus fiable pour tous.<\/p>\n\n\n\n<p class=\"has-lm-type-ballpoint-blue-color has-text-color has-link-color has-lm-text-sm-font-size wp-elements-8 wp-block-paragraph\" style=\"font-style:normal;font-weight:500\">Clause de non-responsabilit\u00e9 : les opinions exprim\u00e9es sur ce blog sont celles de l'auteur et ne refl\u00e8tent pas n\u00e9cessairement celles de LogicMonitor ou de ses filiales.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Slow feels like down to your users. See five practical actions IT teams can take to track experience, monitor the full Internet path, and protect revenue.<\/p>","protected":false},"author":154,"featured_media":626237,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"unicorn_plugin_options_block_body_class":"","footnotes":""},"categories":[5035],"tags":[],"industry":[6790,7513,7514,7515,7516,7517,7518,7519,7521,7522,7839,7523,7524,7525],"role":[7843],"lm_strategic_tags":[7940,7891,7894,7893,7282,7916,7892,7898,7897,7896],"topic":[7842],"author_attribution":[7967],"lm_product":[],"class_list":["post-622323","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","industry-all","industry-financial-services","industry-global-system-integrator","industry-healthcare","industry-hospitality","industry-life-sciences","industry-managed-service-provider","industry-manufacturing","industry-public-sector","industry-restaurants-retail","industry-security-compliance","industry-technology","industry-transportation-logistics","industry-value-add-reseller","role-sre","lm_strategic_tags-bgp-monitoring","lm_strategic_tags-catchpoint","lm_strategic_tags-cdn-monitoring","lm_strategic_tags-dns-monitoring","lm_strategic_tags-edwin","lm_strategic_tags-internet-stack-map","lm_strategic_tags-isp-performance","lm_strategic_tags-last-mile-monitoring","lm_strategic_tags-performance-optimization","lm_strategic_tags-user-experience","topic-internet-performance-monitoring","author_attribution-denton-chikura"],"acf":{"page_language":"english","translated_pages":"","updated_date":null,"author_section_checkbox":false,"author_image":null,"author_linkedin":"","author_name":"","author_job_title":"","author_dept":"","author_bio":"","reviewer_name":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>5 Actions to Improve Digital Performance and Reliability | LogicMonitor<\/title>\n<meta name=\"description\" content=\"Slow is the new down. 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Performance"}]},{"@type":"WebSite","@id":"https:\/\/www.logicmonitor.com\/fr\/#website","url":"https:\/\/www.logicmonitor.com\/fr\/","name":"LogicMonitor","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.logicmonitor.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Person","@id":"https:\/\/www.logicmonitor.com\/fr\/#\/schema\/person\/0c18d717f346e84a08bd035d0665f611","name":"denton.chikura@contractor.logicmonitor.com"}]}},"_links":{"self":[{"href":"https:\/\/www.logicmonitor.com\/fr\/wp-json\/wp\/v2\/posts\/622323","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.logicmonitor.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.logicmonitor.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.logicmonitor.com\/fr\/wp-json\/wp\/v2\/users\/154"}],"replies":[{"embeddable":true,"href":"https:\/\/www.logicmonitor.com\/fr\/wp-json\/wp\/v2\/comments?post=622323"}],"version-history":[{"count":3,"href":"https:\/\/www.logicmonitor.com\/fr\/wp-json\/wp\/v2\/posts\/622323\/revisions"}],"predecessor-version":[{"id":626524,"href":"https:\/\/www.logicmonitor.com\/fr\/wp-json\/wp\/v2\/posts\/622323\/revisions\/626524"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.logicmonitor.com\/fr\/wp-json\/wp\/v2\/media\/626237"}],"wp:attachment":[{"href":"https:\/\/www.logicmonitor.com\/fr\/wp-json\/wp\/v2\/media?parent=622323"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.logicmonitor.com\/fr\/wp-json\/wp\/v2\/categories?post=622323"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.logicmonitor.com\/fr\/wp-json\/wp\/v2\/tags?post=622323"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.logicmonitor.com\/fr\/wp-json\/wp\/v2\/industry?post=622323"},{"taxonomy":"role","embeddable":true,"href":"https:\/\/www.logicmonitor.com\/fr\/wp-json\/wp\/v2\/role?post=622323"},{"taxonomy":"lm_strategic_tags","embeddable":true,"href":"https:\/\/www.logicmonitor.com\/fr\/wp-json\/wp\/v2\/lm_strategic_tags?post=622323"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/www.logicmonitor.com\/fr\/wp-json\/wp\/v2\/topic?post=622323"},{"taxonomy":"author_attribution","embeddable":true,"href":"https:\/\/www.logicmonitor.com\/fr\/wp-json\/wp\/v2\/author_attribution?post=622323"},{"taxonomy":"lm_product","embeddable":true,"href":"https:\/\/www.logicmonitor.com\/fr\/wp-json\/wp\/v2\/lm_product?post=622323"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}},{"id":622237,"date":"2026-09-09T11:29:20","date_gmt":"2026-09-09T16:29:20","guid":{"rendered":"https:\/\/www.logicmonitor.com\/?p=622237"},"modified":"2026-09-09T11:29:22","modified_gmt":"2026-09-09T16:29:22","slug":"how-to-optimize-for-googles-new-core-web-vital-inp","status":"publish","type":"post","link":"https:\/\/www.logicmonitor.com\/fr\/blog\/how-to-optimize-for-googles-new-core-web-vital-inp","title":{"rendered":"How to Optimize for Google&#8217;s Core Web Vital INP"},"content":{"rendered":"<?xml encoding=\"UTF-8\"><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50 rtc-text-content--no-top-pad\">\n      <span class=\"head-icon\"><svg class=\"\" width=\"50px\" height=\"50px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-light-book-open\"><\/use>\n    <\/svg><\/span>\n  \n  <div class=\"rtc-text-content__wrapper\">\n          <h4 class=\"rtc-text-content__headline fs-sm-text-display-xs fs-md-text-display-sm fs-lg-text-display-md font-medium text-core-blue-900\">\n        Le t\u00e9l\u00e9chargement rapide      <\/h4>\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900 headline-is-quote\">\n        <p>INP is where front-end performance, user experience, and business impact converge, so slow interactions cost you conversions and engagement.<\/p>\n      <\/div>\n    \n                  <ul class=\"rtc-text-content__bullet-list\">\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>INP measures real interactions across the full page lifecycle, and Google rates 200ms or below as good.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>Higher INP correlates with higher bounce rates on product detail pages, so responsiveness directly affects revenue.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>INP is driven mainly by main-thread work during interactions, so JavaScript and rendering are your most direct levers.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>Start with RUM to find slow interactions, then reproduce them with synthetic monitoring and fix them across the full path.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                  <\/ul>\n      \n      \n            <\/div>\n<\/div><p class=\"wp-block-paragraph\"><\/p><p class=\"wp-block-paragraph\">Interaction to Next Paint (INP) is the Core Web Vital that measures how responsive a web page feels to users. Since March 12, 2024, when Google <a href=\"https:\/\/web.dev\/blog\/inp-cwv-march-12\">replaced First Input Delay (FID) with INP<\/a>, developers have had a more comprehensive way to evaluate real-world responsiveness. Unlike FID, which only measured the delay before the browser responded to a user&rsquo;s first interaction, INP evaluates the latency of clicks, taps, and keyboard interactions throughout the page lifecycle.<\/p><p class=\"wp-block-paragraph\">But INP isn&rsquo;t just a metric for SEO. When interactions feel slow, users abandon carts, bounce faster, engage less with product detail pages, and walk away from frustrating mobile experiences. Our own RUM data shows that higher INP correlates with higher bounce rates on product detail pages, providing direct evidence that responsiveness affects revenue and conversions.<\/p><p class=\"wp-block-paragraph\">Understanding what affects INP is the first step toward improving it. This article explains what INP measures, how to measure and troubleshoot it, proven techniques for improving it, and what role FID still plays as a historical diagnostic metric.<\/p><h2 id=\"h-what-is-interaction-to-next-paint-inp\" class=\"wp-block-heading\">What is Interaction to Next Paint (INP)<\/h2><p class=\"wp-block-paragraph\">Interaction to Next Paint (INP) measures the time from a user&rsquo;s interaction, like a click or a keypress, to the next visual update on the screen.<\/p><p class=\"wp-block-paragraph\">INP is based on real user interactions across the full page lifecycle, not just the first input the way FID was. It counts clicks, taps, and keyboard interactions. Scrolling and hovering aren&rsquo;t counted. INP reports a single value that represents the responsiveness a user experienced over the whole visit, so it reflects how the page behaves as people actually use it.<\/p><p class=\"wp-block-paragraph\">Because it captures the full duration of an interaction, INP gives you a detailed read on a page&rsquo;s responsiveness. <a href=\"https:\/\/web.dev\/articles\/inp#good-score\">Google states<\/a> that an INP at or below 200ms is good, 201ms to 500ms needs improvement, and above 500ms is poor.<\/p><p class=\"wp-block-paragraph\">INP reflects how responsive a page feels, so it&rsquo;s one of several page-experience metrics Google considers, alongside the other Core Web Vitals. It isn&rsquo;t an isolated ranking penalty on its own, but poor responsiveness can weigh on the page-experience signals that contribute to <a href=\"https:\/\/www.logicmonitor.com\/solutions\/web-performance-optimization\">your overall SEO strategy<\/a>. A slow interaction can start in front-end code, a third-party script, the Internet path between the user and your app, or the backend infrastructure behind it. That&rsquo;s why it helps to connect real user experience with Internet dependencies and infrastructure health, so you can see where a slow interaction actually begins.<\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2475\" height=\"447\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-1_How-to-Optimize-for-Googles-Core-Web-Vital-INP.png\" alt=\"\" class=\"wp-image-626227\" srcset=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-1_How-to-Optimize-for-Googles-Core-Web-Vital-INP.png 2475w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-1_How-to-Optimize-for-Googles-Core-Web-Vital-INP-18x3.png 18w\" sizes=\"auto, (max-width: 2475px) 100vw, 2475px\"><\/figure><h2 id=\"h-inp-vs-fid-a-comparison\" class=\"wp-block-heading\">INP vs FID: a comparison<\/h2><p class=\"wp-block-paragraph\">FID measured the delay from a user&rsquo;s first interaction with a page to the moment the browser could begin responding. It only looked at that initial input delay, so it didn&rsquo;t account for the total time needed to update the visual response.<\/p><p class=\"wp-block-paragraph\">INP address that drawback by including the complete lifecycle of an interaction: input delay, processing time, and presentation delay. It also looks across every qualifying interaction in a visit rather than a single one. That makes it a more comprehensive metric.<\/p><h3 id=\"h-key-components-of-inp\" class=\"wp-block-heading\">Key components of INP<\/h3><ol class=\"wp-block-list\">\n<li><strong>Input delay:<\/strong> the time from user input to the start of event processing.<\/li>\n\n\n\n<li><strong>Processing time:<\/strong> the time the browser takes to run event handlers and callbacks.<\/li>\n\n\n\n<li><strong>Presentation delay:<\/strong> the time until the next frame is rendered and displayed.<\/li>\n<\/ol><h2 id=\"h-how-to-measure-inp\" class=\"wp-block-heading\">How to measure INP<\/h2><p class=\"wp-block-paragraph\">You can measure INP with both <a href=\"https:\/\/www.logicmonitor.com\/fr\/real-user-monitoring\">Real User Monitoring (RUM)<\/a> et <a href=\"https:\/\/www.logicmonitor.com\/synthetic-monitoring\">surveillance synth\u00e9tique<\/a>.<a href=\"https:\/\/web.dev\/articles\/inp#how-to-measure-inp\"> Google recommends<\/a> starting with RUM, since it reflects what actual users experience. Field data from sources like Google&rsquo;s Chrome User Experience Report (CrUX) can tell you whether a page has an INP problem, while RUM helps you identify the cause by tying the score to specific pages, interactions, and conditions. Once RUM detects the problem areas, synthetic monitoring lets you reproduce and diagnose them under controlled conditions. Together they keep your attention on the issues that matter most to performance.<\/p><p class=\"wp-block-paragraph\">Through LogicMonitor&rsquo;s unified platform, that RUM and synthetic data works alongside visibility into the Internet path and the underlying infrastructure. So when INP climbs, you can trace it from the user&rsquo;s browser back through the delivery path to the systems serving the page.<\/p><h3 id=\"h-inp-troubleshooting-workflow\" class=\"wp-block-heading\">INP troubleshooting workflow<\/h3><p class=\"wp-block-paragraph\">High INP scores can result from many different issues, from JavaScript execution to rendering delays. Following a repeatable workflow helps you identify the true source of the problem and prioritize the fixes that will have the greatest impact.<\/p><ol class=\"wp-block-list\">\n<li><strong>Find poor-INP pages in RUM:<\/strong> use real user data to see which pages exceed the 200ms threshold and for which users.<\/li>\n\n\n\n<li><strong>Identify the slow interaction:<\/strong> pinpoint the specific click, tap, or keypress that produced the high score, using interaction attribution.<\/li>\n\n\n\n<li><strong>Break down the timing:<\/strong> separate input delay, processing duration, and presentation delay to see which part of the interaction is slow.<\/li>\n\n\n\n<li><strong>Reproduce in lab or synthetic:<\/strong> recreate the interaction in a controlled environment, for example with<a href=\"https:\/\/www.webpagetest.org\/\"> WebPageTest<\/a>, so you can profile it repeatably.<\/li>\n\n\n\n<li><strong>Optimize the cause:<\/strong> address the JavaScript, rendering work, or third-party scripts driving the delay.<\/li>\n\n\n\n<li><strong>Monitor after release:<\/strong> confirm the fix in field data and watch for regressions as conditions and user behavior change.<\/li>\n<\/ol><h2 id=\"h-the-role-of-fid-after-deprecation\" class=\"wp-block-heading\">The role of FID after deprecation<\/h2><p class=\"wp-block-paragraph\">Google has deprecated FID and removed it from the Core Web Vitals program, so INP is the responsiveness metric teams should optimize against. FID is no longer an active Core Web Vital.<\/p><h3 id=\"h-why-fid-can-still-be-a-useful-diagnostic\" class=\"wp-block-heading\">Why FID can still be a useful diagnostic<\/h3><p class=\"wp-block-paragraph\">Even after deprecation, FID can serve as a diagnostic, historical metric for input delay specifically. Because it isolates the input-delay portion of an interaction, a historical FID reading can help you reason about where INP time is being spent.<\/p><p class=\"wp-block-paragraph\">Consider a page with a strong FID but a poor INP caused by extended processing or presentation times. Reading a historical FID value alongside INP can guide where to focus your optimization work. If FID was good but INP is poor, the problem likely lies beyond input delay, in processing or rendering. If FID itself was poor, the initial response to user input is a good place to start. INP remains the metric to optimize against; FID is context, not a target.<\/p><p class=\"wp-block-paragraph\">To show how the two signals relate, let&rsquo;s look at some real-world data.<\/p><h4 id=\"h-example-1\" class=\"wp-block-heading\"><strong>Example 1<\/strong><\/h4><p class=\"wp-block-paragraph\">In one study of a page&rsquo;s performance, FID at the 95th percentile came in at 100ms, well within the &ldquo;good&rdquo; range. The corresponding INP value was 576ms, far above the 200ms threshold (see the <strong>Example Trend A<\/strong> chart below).<\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2475\" height=\"1322\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-2_How-to-Optimize-for-Googles-Core-Web-Vital-INP.png\" alt=\"\" class=\"wp-image-626228\" srcset=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-2_How-to-Optimize-for-Googles-Core-Web-Vital-INP.png 2475w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-2_How-to-Optimize-for-Googles-Core-Web-Vital-INP-18x10.png 18w\" sizes=\"auto, (max-width: 2475px) 100vw, 2475px\"><\/figure><p class=\"wp-block-paragraph\">The page responds quickly to the first interaction, but overall interactivity suffers from longer processing or rendering times.<\/p><h4 id=\"h-example-2\" class=\"wp-block-heading\"><strong>Example 2<\/strong><\/h4><p class=\"wp-block-paragraph\">In some cases, slow input delay contributes to a poor INP, which shows how the timing components connect. In the scenario below, INP performance is poor and input delay is contributing to that degradation.<\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2475\" height=\"1080\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-3_How-to-Optimize-for-Googles-Core-Web-Vital-INP.png\" alt=\"\" class=\"wp-image-626230\" srcset=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-3_How-to-Optimize-for-Googles-Core-Web-Vital-INP.png 2475w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-3_How-to-Optimize-for-Googles-Core-Web-Vital-INP-18x8.png 18w\" sizes=\"auto, (max-width: 2475px) 100vw, 2475px\"><\/figure><p class=\"wp-block-paragraph\">Reading both signals together gives you a fuller picture of a fast, responsive user experience.<\/p><h2 id=\"h-key-steps-to-optimize-inp\" class=\"wp-block-heading\">Key steps to optimize INP<\/h2><p class=\"wp-block-paragraph\">Now that we&rsquo;ve covered why INP monitoring matters to user experience, here are some best practices to improve the metric. INP is driven mainly by main-thread work during interactions, not by general page load, so the most direct levers are the JavaScript and rendering work that run when a user clicks, taps, or types.<\/p><p class=\"wp-block-paragraph\">These seven steps give you a practical starting point:<\/p><ol class=\"wp-block-list\">\n<li><strong>Use RUM to find and attribute slow interactions:<\/strong> track real user data to identify which interactions are slow and attribute them to specific pages and elements. If users hit delays while adding items to a cart, for example, RUM can surface it.<\/li>\n\n\n\n<li><strong>Use synthetic testing:<\/strong> once you&rsquo;ve identified problem areas, set up synthetic tests to reproduce them and diagnose root causes under controlled conditions.<\/li>\n\n\n\n<li><strong>Reduce long tasks and main-thread contention:<\/strong> break up long tasks so the main thread stays free to respond, and cut work that competes for the thread during interactions, including heavy hydration on interactive pages.<\/li>\n\n\n\n<li><strong>Trim event handler and callback duration:<\/strong> keep the code that runs in response to a click, tap, or keypress short, so processing time stays low.<\/li>\n\n\n\n<li><strong>Optimize first-party and third-party JavaScript:<\/strong> minify and defer non-essential scripts, and audit third-party JavaScript that runs on the main thread during interactions.<\/li>\n\n\n\n<li><strong>Speed up rendering and presentation work:<\/strong> reduce the rendering work needed to paint the next frame so presentation delay stays short. Faster content load helps indirectly by getting the page interactive sooner, but rendering and presentation are the more direct levers.<\/li>\n\n\n\n<li><strong>Continuously monitor and iterate:<\/strong> review your INP scores and interaction attribution regularly, then use that data to make ongoing improvements as conditions and user behavior change.<\/li>\n<\/ol><p class=\"wp-block-paragraph\"><\/p><p class=\"wp-block-paragraph\">Let&rsquo;s look at specific examples of how these optimizations improve INP.<\/p><h2 id=\"h-impact-of-javascript-optimization-on-inp\" class=\"wp-block-heading\">Impact of JavaScript optimization on INP<\/h2><p class=\"wp-block-paragraph\">In the example below, notice how optimizing JavaScript, specifically by minifying both first-party and third-party scripts, improves the Interaction to Next Paint (INP) metric. Less script to parse and execute means less main-thread work during interactions, which is what INP measures.<\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2475\" height=\"1059\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-4_How-to-Optimize-for-Googles-Core-Web-Vital-INP.png\" alt=\"\" class=\"wp-image-626231\" srcset=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-4_How-to-Optimize-for-Googles-Core-Web-Vital-INP.png 2475w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-4_How-to-Optimize-for-Googles-Core-Web-Vital-INP-18x8.png 18w\" sizes=\"auto, (max-width: 2475px) 100vw, 2475px\"><\/figure><p class=\"wp-block-paragraph\">This shows the proportional impact JavaScript optimization can have on INP. By reducing the size and complexity of JavaScript files through minification and selective loading, the page keeps the main thread free and becomes noticeably more responsive to user interactions.<\/p><h2 id=\"h-impact-of-content-load-time-optimization-on-inp\" class=\"wp-block-heading\">Impact of content load time optimization on INP<\/h2><p class=\"wp-block-paragraph\">In the chart below, notice how reducing content load time, the time it takes to load a page&rsquo;s main content, improves the INP score. This helps indirectly: when the page settles sooner, the main thread has less competing work when a user interacts.<\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2475\" height=\"1059\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-5_How-to-Optimize-for-Googles-Core-Web-Vital-INP.png\" alt=\"\" class=\"wp-image-626232\" srcset=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-5_How-to-Optimize-for-Googles-Core-Web-Vital-INP.png 2475w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-5_How-to-Optimize-for-Googles-Core-Web-Vital-INP-18x8.png 18w\" sizes=\"auto, (max-width: 2475px) 100vw, 2475px\"><\/figure><p class=\"wp-block-paragraph\">When the main content loads faster, the main thread is less contended during interactions, so the whole interaction process becomes more responsive, which leads to a better user experience.<\/p><h2 id=\"h-measure-and-optimize-inp-with-logicmonitor\" class=\"wp-block-heading\">Measure and optimize INP with LogicMonitor<\/h2><p class=\"wp-block-paragraph\">Optimizing INP comes down to a diagnostic workflow: find the slow interactions, trace them to a cause, and fix them across the full path from user experience to Internet path to infrastructure. The outcome is pages that respond fast and hold onto users, revenue, and engagement. LogicMonitor covers that entire workflow, connecting what users experience in the browser to the Internet dependencies and the infrastructure serving your pages, so you can find where a slow interaction begins.<\/p><p class=\"wp-block-paragraph\">Le moniteur LogicMonitor<a href=\"https:\/\/www.logicmonitor.com\/fr\/real-user-monitoring\"> Real User Monitoring (RUM)<\/a> enables you to track all Core Web Vitals, including INP. It offers detailed analysis with customizable data views and visualizations, so you can identify the pages and interactions to improve.<\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2475\" height=\"908\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-6_How-to-Optimize-for-Googles-Core-Web-Vital-INP.png\" alt=\"\" class=\"wp-image-626234\" srcset=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-6_How-to-Optimize-for-Googles-Core-Web-Vital-INP.png 2475w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-6_How-to-Optimize-for-Googles-Core-Web-Vital-INP-18x7.png 18w\" sizes=\"auto, (max-width: 2475px) 100vw, 2475px\"><\/figure><p class=\"wp-block-paragraph\">This dashboard shows a high INP correlating with an increased bounce rate on product detail pages (PDP). Insights like these point to exactly where a site is losing users, which is how you connect a responsiveness score to business impact.<\/p><p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.webpagetest.org\/\">WebPageTest<\/a> provides accurate, detailed performance metrics to reproduce and profile slow interactions.<\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2475\" height=\"962\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-7_How-to-Optimize-for-Googles-Core-Web-Vital-INP-1.png\" alt=\"\" class=\"wp-image-626235\" srcset=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-7_How-to-Optimize-for-Googles-Core-Web-Vital-INP-1.png 2475w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/09\/Image-7_How-to-Optimize-for-Googles-Core-Web-Vital-INP-1-18x7.png 18w\" sizes=\"auto, (max-width: 2475px) 100vw, 2475px\"><\/figure><p class=\"wp-block-paragraph\"><\/p><p class=\"wp-block-paragraph\">Alongside WebPageTest metrics, you&rsquo;ll find additional data, including INP, gathered from Google&rsquo;s CrUX report. CrUX gives you an INP score based on real user experiences, and RUM helps you pinpoint and understand the root causes behind that score. <a href=\"https:\/\/www.logicmonitor.com\/fr\/edwin-ai\">Edwin AI<\/a> can act as the intelligence layer on top of this data, helping correlate metrics across experience, Internet path, and infrastructure so you can prioritize which slow interactions to fix first.<\/p><p class=\"wp-block-paragraph\">INP is where front-end performance, user experience, and business impact converge. By measuring, monitoring, and improving it, you keep your pages fast and responsive, protect conversion and engagement, and support the page-experience factors that help your pages rank well.<\/p><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50\">\n  \n  <div class=\"rtc-text-content__wrapper\">\n          <h4 class=\"rtc-text-content__headline fs-sm-text-display-xxs fs-md-text-display-xs fs-lg-text-display-sm font-medium text-core-blue-900\">\n        Trace slow interactions from the browser to the infrastructure with LogicMonitor.      <\/h4>\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900\">\n        <p>Improve your INP scores with end-to-end visibility across user experience, Internet paths, and infrastructure.<\/p>\n      <\/div>\n    \n          \n      \n              <div>\n            <a href=\"https:\/\/www.logicmonitor.com\/catchpoint-demo\" class=\"btn btn-link\" target=\"_self\">\n        Demandez une d\u00e9mo          <span class=\"icon-end\"><svg class=\"\" width=\"20px\" height=\"20px\" style=\"fill: #060F4B\">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-arrow-right\"><\/use>\n    <\/svg><\/span>\n      <\/a>\n        <\/div>\n            <\/div>\n<\/div><h4 id=\"h-faqs\" class=\"wp-block-heading\">FAQ<\/h4><div class=\"accordion-block accordion-block--light\">\n      <div class=\"accordion-block__items\">\n              <div class=\"accordion-block__item active\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-what-is-a-good-inp-score\">\n            What is a good INP score?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer active\">\n            <p>Google states that an INP at or below 200ms is good, 201ms to 500ms needs improvement, and above 500ms is poor. INP reports a single value representing the responsiveness a user experienced across the whole visit. It counts clicks, taps, and keyboard interactions, not scrolling or hovering.<\/p>\n                      <\/div>\n        <\/div>\n              <div class=\"accordion-block__item\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-how-is-inp-different-from-fid\">\n            How is INP different from FID?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer\">\n            <p>FID only measured the delay before the browser began responding to a user&rsquo;s first interaction. INP includes the complete lifecycle of every qualifying interaction: input delay, processing time, and presentation delay. Google deprecated FID, so INP is the responsiveness metric teams should optimize against.<\/p>\n                      <\/div>\n        <\/div>\n              <div class=\"accordion-block__item\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-how-do-you-troubleshoot-a-high-inp-score\">\n            How do you troubleshoot a high INP score?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer\">\n            <p>Use RUM to find pages that exceed the 200ms threshold, then identify the slow click, tap, or keypress with interaction attribution. Break the timing into input delay, processing duration, and presentation delay to see which part is slow. Reproduce it in synthetic or lab conditions, optimize the cause, and monitor field data after release.<\/p>\n                      <\/div>\n        <\/div>\n          <\/div>\n  <\/div><div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div><div class=\"wp-block-group has-background is-layout-constrained wp-container-core-group-is-layout-02b8269e wp-block-group-is-layout-constrained\" style=\"border-top-color:var(--wp--preset--color--lm-type-core-blue);border-top-width:4px;background-color:#1a31ff0d;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-6d2d2de7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:80px\">\n<figure class=\"wp-block-image size-large is-resized has-custom-border is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"918\" height=\"1024\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-918x1024.jpg\" alt=\"\" class=\"wp-image-608421\" style=\"border-top-left-radius:99999px;border-top-right-radius:99999px;border-bottom-left-radius:99999px;border-bottom-right-radius:99999px;object-fit:cover;width:80px;height:80px\" srcset=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-918x1024.jpg 918w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-269x300.jpg 269w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-768x856.jpg 768w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-1378x1536.jpg 1378w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-1837x2048.jpg 1837w, https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/03\/image-11x12.jpg 11w\" sizes=\"auto, (max-width: 918px) 100vw, 918px\"><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading has-lm-display-xs-font-size\" id=\"h-by-denton-chikura\" style=\"margin-top:0;margin-bottom:0\">Par Denton Chikura<\/h5>\n\n\n\n<p class=\"has-lm-text-md-font-size wp-block-paragraph\" id=\"h-\" style=\"margin-top:0;margin-bottom:0\">R\u00e9dacteur technique<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image alignright size-large is-resized\"><a href=\"https:\/\/www.linkedin.com\/in\/denton-chikura-422186201\" target=\"_blank\" rel=\" noreferrer noopener\"><img decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20height='72'%20viewBox='0%200%2072%2072'%20width='72'%3E%3Cg%20fill='none'%20fill-rule='evenodd'%3E%3Cpath%20d='M8,72%20L64,72%20C68.418278,72%2072,68.418278%2072,64%20L72,8%20C72,3.581722%2068.418278,-8.11624501e-16%2064,0%20L8,0%20C3.581722,8.11624501e-16%20-5.41083001e-16,3.581722%200,8%20L0,64%20C5.41083001e-16,68.418278%203.581722,72%208,72%20Z'%20fill='%230d6efd'\/%3E%3Cpath%20d='M62,62%20L51.315625,62%20L51.315625,43.8021149%20C51.315625,38.8127542%2049.4197917,36.0245323%2045.4707031,36.0245323%20C41.1746094,36.0245323%2038.9300781,38.9261103%2038.9300781,43.8021149%20L38.9300781,62%20L28.6333333,62%20L28.6333333,27.3333333%20L38.9300781,27.3333333%20L38.9300781,32.0029283%20C38.9300781,32.0029283%2042.0260417,26.2742151%2049.3825521,26.2742151%20C56.7356771,26.2742151%2062,30.7644705%2062,40.051212%20L62,62%20Z%20M16.349349,22.7940133%20C12.8420573,22.7940133%2010,19.9296567%2010,16.3970067%20C10,12.8643566%2012.8420573,10%2016.349349,10%20C19.8566406,10%2022.6970052,12.8643566%2022.6970052,16.3970067%20C22.6970052,19.9296567%2019.8566406,22.7940133%2016.349349,22.7940133%20Z%20M11.0325521,62%20L21.769401,62%20L21.769401,27.3333333%20L11.0325521,27.3333333%20L11.0325521,62%20Z'%20fill='%23FFF'\/%3E%3C\/g%3E%3C\/svg%3E\" alt=\"\" style=\"object-fit:cover;width:34px;height:34px\"><\/a><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p class=\"has-lm-type-ballpoint-blue-color has-text-color has-link-color has-lm-text-lg-font-size wp-elements-9 wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40);font-style:normal;font-weight:500\">Denton Chikura est un r\u00e9dacteur technique et un fervent d\u00e9fenseur de l'observabilit\u00e9, dont l'objectif est d'aider les ing\u00e9nieurs de fiabilit\u00e9 de site et les \u00e9quipes d'ing\u00e9nierie \u00e0 d\u00e9couvrir les outils et les capacit\u00e9s qui renforcent la r\u00e9silience de l'internet. Il travaille \u00e0 l'intersection de la surveillance, de la performance et de l'infrastructure pour rendre les syst\u00e8mes complexes plus compr\u00e9hensibles et utilisables, comblant ainsi le foss\u00e9 entre les d\u00e9tails techniques approfondis et les op\u00e9rations r\u00e9elles. Son objectif est d'aider les \u00e9quipes \u00e0 coder plus rapidement, \u00e0 d\u00e9tecter les probl\u00e8mes plus t\u00f4t et \u00e0 r\u00e9cup\u00e9rer plus intelligemment, rendant ainsi l'internet un endroit meilleur et plus fiable pour tous.<\/p>\n\n\n\n<p class=\"has-lm-type-ballpoint-blue-color has-text-color has-link-color has-lm-text-sm-font-size wp-elements-10 wp-block-paragraph\" style=\"font-style:normal;font-weight:500\">Clause de non-responsabilit\u00e9 : les opinions exprim\u00e9es sur ce blog sont celles de l'auteur et ne refl\u00e8tent pas n\u00e9cessairement celles de LogicMonitor ou de ses filiales.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>INP measures how responsive your pages feel to real users. See how to measure, troubleshoot, and improve it to protect conversions and keep users engaged.<\/p>","protected":false},"author":154,"featured_media":626225,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"unicorn_plugin_options_block_body_class":"","footnotes":""},"categories":[5035],"tags":[],"industry":[6790,7513,7514,7515,7516,7517,7518,7519,7521,7522,7839,7523,7524,7525],"role":[6785],"lm_strategic_tags":[7891,7943,7282,7284,7897,7450,7896,7895,7451,7962],"topic":[6774],"author_attribution":[7967],"lm_product":[],"class_list":["post-622237","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","industry-all","industry-financial-services","industry-global-system-integrator","industry-healthcare","industry-hospitality","industry-life-sciences","industry-managed-service-provider","industry-manufacturing","industry-public-sector","industry-restaurants-retail","industry-security-compliance","industry-technology","industry-transportation-logistics","industry-value-add-reseller","role-devops","lm_strategic_tags-catchpoint","lm_strategic_tags-core-web-vitals","lm_strategic_tags-edwin","lm_strategic_tags-lm-envision","lm_strategic_tags-performance-optimization","lm_strategic_tags-synthetics","lm_strategic_tags-user-experience","lm_strategic_tags-web-performance","lm_strategic_tags-web-test","lm_strategic_tags-webpagetest","topic-digital-experience","author_attribution-denton-chikura"],"acf":{"page_language":"english","translated_pages":"","updated_date":null,"author_section_checkbox":false,"author_image":null,"author_linkedin":"","author_name":"","author_job_title":"","author_dept":"","author_bio":"","reviewer_name":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to Optimize for INP, Google&#039;s Core Web Vital | LogicMonitor<\/title>\n<meta name=\"description\" content=\"Find out how to measure and optimize the new INP metric for improved website performance and user experience.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Optimize for Google&#039;s Core Web Vital INP\" \/>\n<meta property=\"og:description\" content=\"Find out how to measure and optimize the new INP metric for improved website performance and user experience.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.logicmonitor.com\/fr\/blog\/how-to-optimize-for-googles-new-core-web-vital-inp\" \/>\n<meta property=\"og:site_name\" content=\"LogicMonitor\" 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