[{"id":615060,"date":"2026-06-29T10:17:53","date_gmt":"2026-06-29T15:17:53","guid":{"rendered":"https:\/\/www.logicmonitor.com\/?p=615060"},"modified":"2026-06-29T10:18:00","modified_gmt":"2026-06-29T15:18:00","slug":"internet-performance-monitoring-mexico-world-cup","status":"publish","type":"post","link":"https:\/\/www.logicmonitor.com\/fr\/blog\/internet-performance-monitoring-mexico-world-cup","title":{"rendered":"Quand le trafic de la Coupe du Monde explose au Mexique, pouvez-vous voir o\u00f9 l'Internet se bloque ?"},"content":{"rendered":"<?xml encoding=\"UTF-8\"><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50 rtc-text-content--no-top-pad\">\n      <span class=\"head-icon\"><svg class=\"\" width=\"50px\" height=\"50px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-light-book-open\"><\/use>\n    <\/svg><\/span>\n  \n  <div class=\"rtc-text-content__wrapper\">\n          <h4 class=\"rtc-text-content__headline fs-sm-text-display-xs fs-md-text-display-sm fs-lg-text-display-md font-medium text-core-blue-900\">\n        Le t\u00e9l\u00e9chargement rapide :      <\/h4>\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900 headline-is-quote\">\n        <p>The World Cup is already proving how quickly digital demand can concentrate across Mexico&rsquo;s networks, making internet path visibility critical for teams responsible for reliable user experiences.<\/p>\n      <\/div>\n    \n                  <ul class=\"rtc-text-content__bullet-list\">\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>Mexico&rsquo;s June 11 opening match against South Africa drew 7.1 million viewers for an English-language U.S. broadcast and peaked at 9.1 million, showing the scale of real-time demand tied to the tournament<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>More than 110 million Mexicans were online as of 2025, with internet access at roughly 83% of the population, increasing the impact of congestion, routing changes, and provider-specific issues<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>Mexico City, Guadalajara, and Quer&eacute;taro are key connectivity hubs where cloud, data center, enterprise, consumer, IPv4, IPv6, and BGP traffic all affect performance<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>Teams supporting digital services in Mexico should be able to isolate whether performance issues begin with a local ISP, upstream provider, CDN path, cross-border route, or application environment<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                  <\/ul>\n      \n      \n            <\/div>\n<\/div><p class=\"wp-block-paragraph\">The 2026 FIFA World Cup is already testing Mexico&rsquo;s networks. Mexico&rsquo;s June 11 opening match against South Africa drew 7.1 million viewers for an English-language U.S. broadcast and peaked at 9.1 million viewers.<\/p><p class=\"wp-block-paragraph\">That kind of demand puts real pressure on the systems behind digital experiences. Fans are streaming matches, paying by mobile, checking event apps, booking rides, sharing clips, and expecting every interaction to work in the moment.<\/p><p class=\"wp-block-paragraph\">For operators, SRE teams, and digital service providers, the challenge is finding where performance issues begin when traffic concentrates this quickly. A slow stream, delayed payment, failed login, or sluggish app update may start inside an application, across a local ISP, along a CDN path, or somewhere between Mexico and an upstream provider.<\/p><p class=\"wp-block-paragraph\">Understanding those paths matters during the World Cup because users expect every digital interaction to work the first time. Teams need a clear way to see how internet conditions affect people across Mexico before small issues become visible customer problems.<\/p><h2 class=\"wp-block-heading\" id=\"h-mexicos-internet-demand-is-already-high\">Mexico&rsquo;s Internet Demand Is Already High<\/h2><p class=\"wp-block-paragraph\">Mexico entered the World Cup with a large, active online population. As of 2025, more than 110 million Mexicans were online, putting <a href=\"https:\/\/datareportal.com\/reports\/digital-2025-mexico\">digital-access penetration<\/a> at roughly 83% of the population.<\/p><p class=\"wp-block-paragraph\">Mexico is also one of Latin America&rsquo;s major markets for cloud adoption, <a href=\"https:\/\/www.mexicohistorico.com\/paginas\/Mexico---s-Role-in-Latin-America---s-Tech-Boom.html\">startup growth<\/a>, and cross-border digital trade. In 2025, <a href=\"https:\/\/www.datacenterdynamics.com\/en\/news\/cloudhq-invertir%C3%A1-4800-millones-de-d%C3%B3lares-construcci%C3%B3n-centros-de-datos-m%C3%A9xico\/\">CloudHQ announced a $4.6B investment<\/a> in Mexico to open multiple data centers.<\/p><p class=\"wp-block-paragraph\">That growth puts more pressure on the networks that connect users to digital services. A user in Mexico City may reach an app through a different ISP, route, or upstream provider than a user in Guadalajara or Quer&eacute;taro. A payment app may work well on one provider and slow down on another. A streaming service may depend on whether content is cached locally or traffic crosses a border before reaching the user.<\/p><p class=\"wp-block-paragraph\">During normal traffic periods, these differences may stay hidden. During the World Cup, they can show up as buffering streams, payment delays, slow app updates, failed logins, and longer page loads.<\/p><h2 class=\"wp-block-heading\" id=\"h-why-internet-paths-matter-during-high-traffic-events\">Why Internet Paths Matter During High-Traffic Events<\/h2><p class=\"wp-block-paragraph\">Internet performance depends on more than application health. An app may be running normally while users still experience delays because of local congestion, routing changes, CDN behavior, transit issues, or provider-specific problems.<\/p><p class=\"wp-block-paragraph\">Application monitoring shows how the service behaves from inside the app environment. Internet path visibility shows what happens across the public internet before traffic reaches that service.<\/p><p class=\"wp-block-paragraph\">That distinction matters when only some users are affected. Teams need to answer specific questions quickly:<\/p><ul class=\"wp-block-list\">\n<li>Which users are seeing the issue?<\/li>\n\n\n\n<li>Which ISP are they using?<\/li>\n\n\n\n<li>Which route did traffic take?<\/li>\n\n\n\n<li>Did a BGP change affect the path?<\/li>\n\n\n\n<li>Did the issue begin inside Mexico, with an upstream provider, on a CDN path, or along a cross-border route?<\/li>\n<\/ul><p class=\"wp-block-paragraph\">Clear answers help teams focus the investigation, involve the right provider, and avoid wasting time on systems that aren&rsquo;t causing the problem.<\/p><h2 class=\"wp-block-heading\" id=\"h-common-world-cup-internet-performance-scenarios\">Common World Cup Internet Performance Scenarios<\/h2><p class=\"wp-block-paragraph\">High-traffic events expose problems that everyday traffic may not reveal. The symptoms often look simple at first, but the cause may sit outside the application stack.<\/p><ul class=\"wp-block-list\">\n<li><strong>SaaS latency in Mexico City:<\/strong> Users report slow page loads during a match. Internet path data shows whether traffic is slowing inside a local ISP or along the upstream path to a U.S. data center. The team can route the escalation to the right provider.<\/li>\n\n\n\n<li><strong>Payment delays during peak traffic: <\/strong>A fintech app sees transaction delays while fans use mobile payments. Routing data shows whether local ISP congestion or an unexpected path through Dallas is affecting the payment flow. The team can work with the right network or transit provider to restore performance.<\/li>\n\n\n\n<li><strong>Streaming and in-stadium app issues:<\/strong> A media service sees buffering or slow in-app updates. CDN and routing data shows whether traffic is staying local or traveling through a less efficient path. The team can validate caching behavior and adjust delivery.<\/li>\n<\/ul><p class=\"wp-block-paragraph\">In each case, the user-facing symptom appears first. Internet path data gives teams the context they need to find the likely cause and choose the next action.<\/p><h2 class=\"wp-block-heading\" id=\"h-how-lm-internet-performance-monitoring-helps\">How LM Internet Performance Monitoring Helps<\/h2><p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.logicmonitor.com\/fr\/internet-performance-monitoring\">LM Internet Performance Monitoring<\/a> (IPM) is an outside-in monitoring capability that shows how internet reachability, latency, availability, routing behavior, and end-user impact change across provider networks and traffic paths.<\/p><p class=\"wp-block-paragraph\">Following <a href=\"https:\/\/www.logicmonitor.com\/fr\/logicmonitor-catchpoint\">LogicMonitor&rsquo;s acquisition of Catchpoint<\/a>, LM Internet Performance Monitoring gives teams visibility across key Mexican interconnection hubs, including Mexico City, Guadalajara, and Quer&eacute;taro. It also provides insight across major ISPs, upstream transit providers, IPv4 and IPv6 paths, and BGP routing signals.<\/p><p class=\"wp-block-paragraph\">For teams supporting users in Mexico, this visibility helps connect user experience problems to the internet paths behind them. Teams can see whether an issue is tied to a local ISP, upstream provider, CDN, cloud region, cross-border route, IPv6 path, or BGP change.<\/p><p class=\"wp-block-paragraph\">That turns a broad complaint, such as &ldquo;the app is slow,&rdquo; into a more specific investigation: which users are affected, which provider path they&rsquo;re using, and where the slowdown starts.<\/p><h2 class=\"wp-block-heading\" id=\"h-where-teams-need-internet-performance-data-in-mexico\">Where Teams Need Internet Performance Data In Mexico<\/h2><p class=\"wp-block-paragraph\">Mexico&rsquo;s internet activity spans several important hubs. Mexico City remains a central point for enterprise, consumer, and international connectivity. Guadalajara is one of the country&rsquo;s key technology hubs. Quer&eacute;taro has become a major data center corridor for cloud and fintech infrastructure.<\/p><p class=\"wp-block-paragraph\">LogicMonitor IPM gives teams data across:<\/p><ul class=\"wp-block-list\">\n<li>Major consumer broadband providers, including Telmex, TotalPlay, and Megacable<\/li>\n\n\n\n<li>Enterprise and international transit paths<\/li>\n\n\n\n<li>Regional interconnection hubs beyond Mexico City<\/li>\n\n\n\n<li>IPv4 and IPv6 traffic paths<\/li>\n\n\n\n<li>BGP routing changes and anomalies<\/li>\n<\/ul><p class=\"wp-block-paragraph\">That coverage helps teams understand how performance changes across providers, regions, and traffic paths. It also gives teams stronger evidence when they need to escalate an issue outside their own environment.<\/p><h2 class=\"wp-block-heading\" id=\"h-what-teams-can-do-with-internet-performance-monitoring\">What Teams Can Do With Internet Performance Monitoring<\/h2><p class=\"wp-block-paragraph\">During a high-traffic event like the World Cup, teams need to know where an issue started, who it affects, and which provider or internal team needs to act.<\/p><p class=\"wp-block-paragraph\">LogicMonitor IPM helps teams:<\/p><ul class=\"wp-block-list\">\n<li>Isolate whether an issue originates with a local ISP, upstream provider, CDN, cloud region, or cross-border route<\/li>\n\n\n\n<li>Identify routing changes that redirect traffic through inefficient or unexpected paths<\/li>\n\n\n\n<li>Compare performance across ISPs and regions to understand who is affected<\/li>\n\n\n\n<li>Monitor IPv6-only services and detect path-specific anomalies<\/li>\n\n\n\n<li>Reduce escalation loops by showing whether the issue sits inside or outside the organization&rsquo;s environment<\/li>\n<\/ul><p class=\"wp-block-paragraph\">When teams can tie an issue to a specific ISP, route, or transit provider, they can escalate with evidence instead of screenshots and assumptions. That reduces mean time to resolution and keeps teams focused on the fastest path to recovery.<\/p><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50\">\n  \n  <div class=\"rtc-text-content__wrapper\">\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900\">\n        <p>If you operate network or routing infrastructure in Mexico, you can help strengthen regional internet visibility by hosting a synthetic probe or sharing BGP data. Become a LogicMonitor partner and improve visibility for the entire ecosystem.<\/p>\n      <\/div>\n    \n          \n      \n              <div>\n            <a href=\"https:\/\/www.logicmonitor.com\/bgp\/partner\" class=\"btn btn-link\" target=\"_self\">\n        Partner with us          <span class=\"icon-end\"><svg class=\"\" width=\"20px\" height=\"20px\" style=\"fill: #060F4B\">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-arrow-right\"><\/use>\n    <\/svg><\/span>\n      <\/a>\n        <\/div>\n            <\/div>\n<\/div><h2 class=\"wp-block-heading\" id=\"h-internet-performance-monitoring-beyond-the-world-cup\">Internet Performance Monitoring Beyond The World Cup<\/h2><p class=\"wp-block-paragraph\">World Cup traffic creates a timely test for Mexico&rsquo;s networks. The same internet performance challenges will continue after the tournament ends.<\/p><p class=\"wp-block-paragraph\">Cloud adoption is growing. Data center investment is increasing. Consumers expect streaming, payments, retail, travel, and event services to work across every network they use.<\/p><p class=\"wp-block-paragraph\">With LM Internet Performance Monitoring, LogicMonitor customers can see how internet conditions affect users across key Mexican markets, major ISPs, routing paths, and interconnection hubs. That data helps teams troubleshoot faster and protect digital experiences during any high-traffic event.<\/p><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50\">\n      <span class=\"head-icon\"><svg class=\"\" width=\"50px\" height=\"50px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-light-calendar-check\"><\/use>\n    <\/svg><\/span>\n  \n  <div class=\"rtc-text-content__wrapper\">\n          <h4 class=\"rtc-text-content__headline fs-sm-text-display-xxs fs-md-text-display-xs fs-lg-text-display-sm font-medium text-core-blue-900\">\n        Isolate internet failures across Mexico's ISPs and routing paths.      <\/h4>\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900\">\n        <p>LM Internet Performance Monitoring gives teams the data to pinpoint issues by ISP, routing path, or cross-border segment, so they can resolve performance problems faster when demand is highest.<\/p>\n      <\/div>\n    \n          \n      \n              <div>\n            <a href=\"https:\/\/www.logicmonitor.com\/catchpoint-demo\" class=\"btn btn-link\" target=\"_self\">\n        Demandez une d\u00e9mo          <span class=\"icon-end\"><svg class=\"\" width=\"20px\" height=\"20px\" style=\"fill: #060F4B\">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-arrow-right\"><\/use>\n    <\/svg><\/span>\n      <\/a>\n        <\/div>\n            <\/div>\n<\/div><h4 class=\"wp-block-heading\" id=\"h-faqs\">FAQ<\/h4><div class=\"accordion-block accordion-block--light\">\n      <div class=\"accordion-block__items\">\n              <div class=\"accordion-block__item active\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-which-mexican-isps-does-lm-internet-performance-monitoring-provide-visibility-into\">\n            Which Mexican ISPs does LM Internet Performance Monitoring provide visibility into?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer active\">\n            <p>LogicMonitor IPM monitors Telmex, TotalPlay, and Megacable in Mexico City, and Telmex and Megacable in Guadalajara and Queretaro. These are the country&rsquo;s three largest consumer broadband providers, giving an estimated coverage of about 65% of Mexican end users, based on APNIC Labs ISP market share data.<\/p>\n                      <\/div>\n        <\/div>\n              <div class=\"accordion-block__item\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-how-does-logicmonitor-ipm-help-reduce-mean-time-to-resolution\">\n            How does LogicMonitor IPM help reduce mean time to resolution?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer\">\n            <p>LM Internet Performance Monitoring gives teams data from key interconnection hubs, ISPs, routing paths, and upstream transit providers. Teams can isolate whether a performance issue begins within a local ISP, upstream transit, or a cross-border route. That reduces guesswork and shortens the escalation loops that slow incident response.<\/p>\n                      <\/div>\n        <\/div>\n              <div class=\"accordion-block__item\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-does-logicmonitor-ipm-include-ipv6-visibility\">\n            Does LogicMonitor IPM include IPv6 visibility?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer\">\n            <p>Yes. Visibility across IPv6 paths and BGP routing signals helps teams detect issues that may affect IPv6-only services or routing behavior differently than IPv4 traffic.<\/p>\n                      <\/div>\n        <\/div>\n              <div class=\"accordion-block__item\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-why-does-the-world-cup-make-internet-performance-monitoring-more-important\">\n            Why does the World Cup make internet performance monitoring more important?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer\">\n            <p>Global sporting events create sharp traffic spikes. Fans stream matches, use mobile payments, check event apps, book travel, and share content in real time. That volume can expose weak points across ISPs, CDN paths, routing behavior, and local network congestion.<\/p>\n                      <\/div>\n        <\/div>\n          <\/div>\n  <\/div>","protected":false},"excerpt":{"rendered":"<p>Le trafic de la Coupe du Monde au Mexique met une r\u00e9elle pression sur les chemins internet derri\u00e8re le streaming, les paiements, les applications et les services num\u00e9riques. Voici pourquoi les \u00e9quipes SRE et d'exploitation ont besoin d'une visibilit\u00e9 sur les FAI, les routes et les points d'interconnexion pour identifier l'origine des probl\u00e8mes de performance.<\/p>","protected":false},"author":14,"featured_media":615061,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"unicorn_plugin_options_block_body_class":"","footnotes":""},"categories":[1],"tags":[],"industry":[6790],"language":[7],"role":[6785],"lm_search_queries":[],"lm_strategic_tags":[7891,7892],"topic":[7842],"class_list":["post-615060","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","industry-all","language-english","role-devops","lm_strategic_tags-catchpoint","lm_strategic_tags-isp-performance","topic-internet-performance-monitoring"],"acf":{"is_global_bar_disabled":false,"is_global_bar_overriden":false,"page_language":"english","translated_pages":"","reviewers":false,"is_search_excluded":false,"is_global_form_disabled":false,"is_global_form_override":false,"component_layouts":false,"related_resources":false,"updated_date":"","author_section_checkbox":false,"reviewer_name":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>When World Cup Traffic Spikes in Mexico, Can You See Where the Internet Breaks? | LogicMonitor Internet Performance Monitoring in Mexico During the World Cup | LogicMonitor<\/title>\n<meta name=\"description\" content=\"World Cup traffic is already testing Mexico\u2019s networks. See why internet performance monitoring matters for tracing latency across ISPs, routes, CDNs, and interconnection hubs.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"When World Cup Traffic Spikes in Mexico, Can You See Where the Internet Breaks?\" \/>\n<meta property=\"og:description\" content=\"World Cup traffic is already testing Mexico\u2019s networks. 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de s\u00e9curit\u00e9 : Incident de s\u00e9curit\u00e9 tiers impliquant Klue"},"content":{"rendered":"<?xml encoding=\"UTF-8\"><h2 class=\"wp-block-heading\" id=\"h-what-happened\">Qu'est-il arriv\u00e9 ?&nbsp;<\/h2><p class=\"wp-block-paragraph\">Cl\u00e9 <a href=\"https:\/\/klue.com\/blog\/an-update-on-recent-klue-security-incident\">r\u00e9cemment divulgu\u00e9 <\/a>un incident de s\u00e9curit\u00e9 impliquant sa plateforme, une solution tierce de veille concurrentielle int\u00e9gr\u00e9e \u00e0 l'environnement Salesforce de Catchpoint. Selon Klue, des attaquants ont compromis son infrastructure d'int\u00e9gration et utilis\u00e9 des identifiants OAuth vol\u00e9s pour obtenir un acc\u00e8s non autoris\u00e9 aux donn\u00e9es disponibles via les int\u00e9grations Salesforce connect\u00e9es.<\/p><p class=\"wp-block-paragraph\">D\u00e8s qu'elle a eu connaissance de l'incident, LogicMonitor a imm\u00e9diatement activ\u00e9 ses proc\u00e9dures d'intervention et a commenc\u00e9 \u00e0 collaborer avec Klue, Salesforce et d'autres parties prenantes pour enqu\u00eater sur la question. Notre enqu\u00eate a confirm\u00e9 qu'un acc\u00e8s non autoris\u00e9 \u00e0 l'environnement Salesforce de Catchpoint avait eu lieu. L'int\u00e9gration Klue a depuis \u00e9t\u00e9 supprim\u00e9e, l'acc\u00e8s non autoris\u00e9 a \u00e9t\u00e9 contenu, et notre enqu\u00eate sur l'\u00e9tendue compl\u00e8te de l'incident est toujours en cours.<\/p><p class=\"wp-block-paragraph\">L'incident a \u00e9t\u00e9 limit\u00e9 \u00e0 l'environnement Catchpoint Salesforce. L'environnement Salesforce principal de LogicMonitor n'a pas \u00e9t\u00e9 impact\u00e9.&nbsp;<\/p><h2 class=\"wp-block-heading\" id=\"h-what-information-was-involved\">Quelles informations \u00e9taient impliqu\u00e9es ?&nbsp;<\/h2><p class=\"wp-block-paragraph\">Bien que l'enqu\u00eate soit en cours, \u00e0 l'heure actuelle, les donn\u00e9es consult\u00e9es semblent \u00eatre limit\u00e9es aux donn\u00e9es relatives aux relations commerciales et aux activit\u00e9s de vente stock\u00e9es dans l'environnement Salesforce de Catchpoint. Cela comprend les informations de contact professionnelles, telles que les noms, les adresses e-mail professionnelles, les num\u00e9ros de t\u00e9l\u00e9phone, les informations de compte, les opportunit\u00e9s de vente, les devis et d'autres enregistrements CRM.<\/p><p class=\"wp-block-paragraph\">Par conception, LogicMonitor, y compris Catchpoint, maintient une s\u00e9paration s\u00e9curis\u00e9e et logique entre ses syst\u00e8mes CRM et ses syst\u00e8mes de production. Salesforce est utilis\u00e9 pour g\u00e9rer les relations clients et les activit\u00e9s de vente et ne stocke pas les donn\u00e9es de surveillance des clients, les donn\u00e9es des syst\u00e8mes de production, les informations d'authentification, les informations de paiement ou d'autres donn\u00e9es op\u00e9rationnelles clients. Par cons\u00e9quent, ces informations n'\u00e9taient pas accessibles via l'int\u00e9gration Klue.<\/p><h2 class=\"wp-block-heading\" id=\"h-is-there-any-action-customers-need-to-take\">Les clients doivent-ils entreprendre des d\u00e9marches ?<\/h2><p class=\"wp-block-paragraph\">Pour le moment, aucune action n'est requise. Nous communiquons directement avec les clients concern\u00e9s et travaillons avec eux conform\u00e9ment aux lois applicables et \u00e0 nos engagements contractuels.&nbsp;<\/p><h2 class=\"wp-block-heading\" id=\"h-what-is-logicmonitor-doing\">Qu'est-ce que fait LogicMonitor ?<\/h2><p class=\"wp-block-paragraph\">LogicMonitor m\u00e8ne une enqu\u00eate approfondie et une \u00e9valuation m\u00e9dico-l\u00e9gale pour valider l'\u00e9tendue compl\u00e8te de l'impact sur les clients. Nous suivons de pr\u00e8s la situation, mettons en \u0153uvre des mesures de s\u00e9curit\u00e9 suppl\u00e9mentaires si n\u00e9cessaire et fournirons de nouvelles mises \u00e0 jour \u00e0 mesure que de nouvelles informations seront disponibles.<\/p>","protected":false},"excerpt":{"rendered":"<p>Informations relatives \u00e0 un incident de s\u00e9curit\u00e9 tiers de Klue impliquant l'environnement Salesforce de Catchpoint, y compris la port\u00e9e, les donn\u00e9es impliqu\u00e9es et les mesures 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l'observabilit\u00e9 du secteur public : de la sant\u00e9 de l'infrastructure \u00e0 la continuit\u00e9 des missions"},"content":{"rendered":"<?xml encoding=\"UTF-8\"><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50 rtc-text-content--no-top-pad\">\n      <span class=\"head-icon\"><svg class=\"\" width=\"50px\" height=\"50px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-light-book-open\"><\/use>\n    <\/svg><\/span>\n  \n  <div class=\"rtc-text-content__wrapper\">\n          <h4 class=\"rtc-text-content__headline fs-sm-text-display-xs fs-md-text-display-sm fs-lg-text-display-md font-medium text-core-blue-900\">\n        Le t\u00e9l\u00e9chargement rapide      <\/h4>\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900 headline-is-quote\">\n        <p>La fiabilit\u00e9 du secteur public n'est pas un tableau de bord vert. C'est la capacit\u00e9 des gens \u00e0 accomplir le service quand cela compte.<\/p>\n      <\/div>\n    \n                  <ul class=\"rtc-text-content__bullet-list\">\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>Un service num\u00e9rique peut \u00eatre \u201cen ligne\u201d et \u00e9chouer si les connexions expirent, les formulaires se bloquent, les v\u00e9rifications d'identit\u00e9 ne fonctionnent pas ou les temps de r\u00e9ponse grimpent en fl\u00e8che. <\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>La surveillance traditionnelle montre si les \u00e9l\u00e9ments dont vous \u00eates propri\u00e9taire sont sains. Elle manque l'exp\u00e9rience de l'utilisateur.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>Les agences ont besoin d'une observabilit\u00e9 qui mesure la performance r\u00e9elle des services pour les personnes et les \u00e9quipes qui en d\u00e9pendent.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>LogicMonitor offre une visibilit\u00e9 sur les performances des services qui aide les \u00e9quipes informatiques \u00e0 assurer la continuit\u00e9 des activit\u00e9s, \u00e0 am\u00e9liorer la r\u00e9activit\u00e9 et \u00e0 renforcer la confiance.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                  <\/ul>\n      \n      \n            <\/div>\n<\/div><h2 class=\"wp-block-heading\" id=\"h-the-reliability-standard-has-changed\">La norme de fiabilit\u00e9 a chang\u00e9<\/h2><p class=\"wp-block-paragraph\">U.S. public sector agencies are facing a tough reality: a digital service can be technically online and still fail the people and missions that depend on it. Citizens and agency teams care whether a portal or page loads quickly, works consistently, and lets them complete the task at hand.<\/p><p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.federalregister.gov\/documents\/2021\/12\/16\/2021-27380\/transforming-federal-customer-experience-and-service-delivery-to-rebuild-trust-in-government\">D\u00e9cret 14058<\/a> a relev\u00e9 la barre de la mani\u00e8re dont les agences f\u00e9d\u00e9rales envisagent la prestation de services et l'exp\u00e9rience client. Bien que l'ordonnance n'impose pas l'observabilit\u00e9, elle renforce une attente plus large : les services gouvernementaux doivent \u00eatre con\u00e7us, mesur\u00e9s et am\u00e9lior\u00e9s en fonction des r\u00e9sultats que les gens exp\u00e9rimentent. Pour les \u00e9quipes informatiques, cela fait de la performance du service une partie essentielle du respect du mandat d'exp\u00e9rience client, en plus de la gestion des processus internes.<\/p><p class=\"wp-block-paragraph\">Les probl\u00e8mes sont omnipr\u00e9sents. Un portail de prestations est en ligne, mais les utilisateurs ne peuvent pas se connecter, soumettre de formulaires, v\u00e9rifier leur identit\u00e9 ou acc\u00e9der \u00e0 des informations de compte pr\u00e9cises. Le service informatique pourrait ne pas savoir qu'il y a un probl\u00e8me avant que les tickets, les appels ou les plaintes ne commencent \u00e0 arriver. Sur le tableau de bord de l'agence, le service peut sembler disponible. Du point de vue de l'utilisateur, il a \u00e9chou\u00e9.<\/p><p class=\"wp-block-paragraph\">Pour les services publics, cet \u00e9cart est important. Ces syst\u00e8mes soutiennent des besoins essentiels, notamment les prestations sociales, les interventions d'urgence, l'octroi de licences, les soins de sant\u00e9, la pr\u00e9paration \u00e0 la d\u00e9fense et la s\u00e9curit\u00e9 publique. Lorsqu'ils ralentissent ou tombent en panne, l'impact touche les individus, les communaut\u00e9s et la confiance du public.<\/p><p class=\"wp-block-paragraph\">En cons\u00e9quence, la fiabilit\u00e9 du secteur public a d\u00e9pass\u00e9 la surveillance de la disponibilit\u00e9.<\/p><h2 id=\"h-why-infrastructure-health-is-no-longer-enough\" class=\"wp-block-heading\">Pourquoi la sant\u00e9 des infrastructures n'est plus suffisante<\/h2><p class=\"wp-block-paragraph\">Alors que les agences se modernisent, leurs environnements deviennent de plus en plus distribu\u00e9s et interconnect\u00e9s. Les plateformes cloud, les applications SaaS, les API, les services d'identit\u00e9 et l'infrastructure sur site fa\u00e7onnent la performance d'un service. Cette complexit\u00e9 technique peut am\u00e9liorer la capacit\u00e9 du service, mais il devient \u00e9galement plus difficile de d\u00e9terminer si un service fonctionne r\u00e9ellement ou s'il semble simplement disponible.<\/p><p class=\"wp-block-paragraph\">Les solutions de surveillance disparates v\u00e9rifient souvent l'infrastructure, les applications, les r\u00e9seaux et les environnements cloud isol\u00e9ment. Chaque outil peut montrer une partie de l'image, mais aucune vue unique n'explique si le service fonctionne de bout en bout. Lorsqu'un probl\u00e8me survient, les \u00e9quipes sont confront\u00e9es \u00e0 plus de bruit d'alerte, \u00e0 un triage plus lent et \u00e0 une propri\u00e9t\u00e9 fragment\u00e9e. Il n'est pas clair quel outil raconte l'histoire la plus pr\u00e9cise de l'incident.<\/p><p class=\"wp-block-paragraph\">La sant\u00e9 et la disponibilit\u00e9 de l'infrastructure sont toujours importantes. Mais ce n'est pas toute l'histoire. Les agences ont besoin d'une observabilit\u00e9 qui mesure la performance des services pour les personnes et les \u00e9quipes qui en d\u00e9pendent, afin que les services informatiques puissent relier la sant\u00e9 technique \u00e0 la continuit\u00e9 des missions, \u00e0 la confiance du public et \u00e0 la prestation des services.<\/p><h2 class=\"wp-block-heading\" id=\"h-a-service-performance-perspective\">Une perspective de performance de service<\/h2><p class=\"wp-block-paragraph\">D'un point de vue de la performance des services, la question passe de \u201c Ce composant est-il en ligne ? \u201d \u00e0 \u201c Les gens peuvent-ils accomplir la t\u00e2che pour laquelle ils sont venus ? \u201d Au lieu de d\u00e9terminer la fiabilit\u00e9 uniquement par l'\u00e9tat de l'infrastructure, les agences peuvent mesurer les r\u00e9sultats des services qui comptent le plus pour les utilisateurs et les missions.<\/p><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50\">\n  \n  <div class=\"rtc-text-content__wrapper\">\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900\">\n        <p><strong>R\u00e9sultats de service mesurables :<\/strong> temps de r\u00e9ponse, succ\u00e8s des transactions, sant\u00e9 des d\u00e9pendances, d\u00e9gradation sous charge et incidents ayant un impact sur l'utilisateur.<\/p>\n      <\/div>\n    \n      <\/div>\n<\/div><p class=\"wp-block-paragraph\">Ces signaux aident les \u00e9quipes informatiques \u00e0 voir quand un service ralentit, \u00e9choue \u00e0 une \u00e9tape cl\u00e9 ou devient peu fiable dans des conditions r\u00e9elles. Ils donnent \u00e9galement aux \u00e9quipes un moyen plus clair de prioriser les probl\u00e8mes en fonction de l'impact sur le service, et pas seulement du volume d'alertes.<\/p><h2 class=\"wp-block-heading\" id=\"h-gaining-visibility-into-internal-and-external-environments\">Gagner en visibilit\u00e9 sur les environnements internes et externes<\/h2><p class=\"wp-block-paragraph\">Pour comprendre la fiabilit\u00e9 des services, les agences ont besoin de visibilit\u00e9 sur les environnements internes et externes. La visibilit\u00e9 interne montre l'activit\u00e9 \u00e0 travers les syst\u00e8mes qu'une agence exploite, y compris l'infrastructure, les environnements cloud, les r\u00e9seaux, les applications, les journaux et les d\u00e9pendances. La visibilit\u00e9 externe montre les performances des services du point de vue de l'utilisateur, notamment si les personnes peuvent acc\u00e9der \u00e0 un site, charger une application, effectuer une transaction ou acc\u00e9der \u00e0 un service via des d\u00e9pendances Internet, DNS, CDN, API, d'identit\u00e9 ou SaaS.<\/p><p class=\"wp-block-paragraph\">External visibility is critical as public services rely on more third-party and internet-based paths. When teams can connect the internet and and internal system views, they can see the full service path, identify where performance is breaking down, and act before degradation becomes a visible failure.&nbsp;<\/p><p class=\"wp-block-paragraph\">Avec une visibilit\u00e9 unifi\u00e9e, de la couche d'infrastructure jusqu'\u00e0 la couche d'exp\u00e9rience utilisateur, les \u00e9quipes passent de la r\u00e9action aux pannes \u00e0 la gestion proactive de la sant\u00e9 des services. C'est ainsi que l'observabilit\u00e9 soutient la continuit\u00e9 de la mission.<\/p><h2 class=\"wp-block-heading\" id=\"h-from-reactive-response-to-mission-continuity\">De la r\u00e9ponse r\u00e9active \u00e0 la continuit\u00e9 de la mission<\/h2><p class=\"wp-block-paragraph\">Pour de nombreuses \u00e9quipes informatiques du secteur public, le travail de fiabilit\u00e9 ne commence encore qu'apr\u00e8s que les utilisateurs en ont ressenti l'impact : un ticket d'assistance, un pic d'appels au centre d'appels, une plainte venant du terrain, ou un rapport indiquant qu'un service public est lent ou indisponible. \u00c0 ce stade, la mission est d\u00e9j\u00e0 perturb\u00e9e, m\u00eame si le probl\u00e8me sous-jacent n'a pas conduit \u00e0 une panne compl\u00e8te.<\/p><p class=\"wp-block-paragraph\">Une perspective ax\u00e9e sur la performance des services permet aux \u00e9quipes d'obtenir un avertissement plus pr\u00e9coce. En d\u00e9tectant plus rapidement la d\u00e9gradation, les probl\u00e8mes de d\u00e9pendance et les tendances affectant les utilisateurs, les agences peuvent hi\u00e9rarchiser les probl\u00e8mes les plus importants et les r\u00e9soudre avant qu'ils ne s'aggravent. Le r\u00e9sultat est moins d'interventions d'urgence, une r\u00e9ponse plus rapide et une continuit\u00e9 de mission plus solide.<\/p><h2 class=\"wp-block-heading\" id=\"h-visibility-enables-zero-trust-maturity\">La visibilit\u00e9 permet la maturit\u00e9 de la confiance z\u00e9ro<\/h2><p class=\"wp-block-paragraph\">La continuit\u00e9 de la mission exige une mise en \u0153uvre r\u00e9ussie de la confiance z\u00e9ro, et cela commence par une vis.<\/p><p class=\"wp-block-paragraph\">De plus, la maturit\u00e9 de la s\u00e9curit\u00e9 Zero Trust n\u00e9cessite une visibilit\u00e9 continue sur la sant\u00e9 des syst\u00e8mes, l'\u00e9tat de la configuration et la posture de s\u00e9curit\u00e9. Les agences doivent pouvoir d\u00e9tecter lorsque les syst\u00e8mes s'\u00e9cartent des configurations approuv\u00e9es, lorsque les correctifs ne sont pas appliqu\u00e9s et lorsque les mod\u00e8les d'acc\u00e8s changent de mani\u00e8re inattendue. Cette conscience continue permet l'aspect \u201ctoujours v\u00e9rifier\u201d de la s\u00e9curit\u00e9 Zero Trust, garantissant que la confiance n'est pas accord\u00e9e une seule fois mais valid\u00e9e en permanence.&nbsp;<\/p><p class=\"wp-block-paragraph\">Avec une visibilit\u00e9 en place, Zero Trust devient d\u00e9fendable, tra\u00e7able et durable.<\/p><h2 class=\"wp-block-heading\" id=\"h-logicmonitor-observability-for-mission-continuity\">LogicMonitor : Observabilit\u00e9 pour la continuit\u00e9 des op\u00e9rations&nbsp;<\/h2><p class=\"wp-block-paragraph\">Pour y parvenir et fournir des services fiables aux citoyens, les \u00e9quipes op\u00e9rationnelles ont besoin d'une plateforme d'observabilit\u00e9 capable d'offrir une visibilit\u00e9 unifi\u00e9e avec une compr\u00e9hension claire des performances d'un service, de l'exp\u00e9rience des utilisateurs r\u00e9els, et d'une connaissance compl\u00e8te de tous les syst\u00e8mes.<\/p><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50\">\n  \n  <div class=\"rtc-text-content__wrapper\">\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900\">\n        <p>Avec <strong>Dynamic Service Insights<\/strong> Visualisez les services tels qu'ils fonctionnent au sein de votre organisation. Apportez structure et sens \u00e0 vos donn\u00e9es de surveillance en d\u00e9finissant, en surveillant et en r\u00e9solvant les probl\u00e8mes gr\u00e2ce \u00e0 une vue bas\u00e9e sur les services.<\/p>\n      <\/div>\n    \n          \n      \n              <div>\n            <a href=\"https:\/\/www.logicmonitor.com\/platform\/dynamic-service-insights\" class=\"btn btn-link\" target=\"_self\">\n        Allez ici pour en savoir plus          <span class=\"icon-end\"><svg class=\"\" width=\"20px\" height=\"20px\" style=\"fill: #060F4B\">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-arrow-right\"><\/use>\n    <\/svg><\/span>\n      <\/a>\n        <\/div>\n            <\/div>\n<\/div><p class=\"wp-block-paragraph\">LogicMonitor rassemble ces vues en une seule plateforme pour que les \u00e9quipes puissent visualiser les performances des services, de la couche d'infrastructure \u00e0 la couche de l'exp\u00e9rience utilisateur. En combinant la surveillance de l'infrastructure hybride, l'alerte intelligente et la visibilit\u00e9 de l'exp\u00e9rience num\u00e9rique, LogicMonitor aide les agences \u00e0 visualiser le parcours de service complet, \u00e0 d\u00e9tecter plus t\u00f4t les d\u00e9gradations et \u00e0 prioriser la r\u00e9ponse en fonction de la mission et de l'impact utilisateur.<\/p><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50\">\n  \n  <div class=\"rtc-text-content__wrapper\">\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900\">\n        <p>Avec <strong>LogicMonitor IPM<\/strong>, testez, observez et analysez les performances de votre pile Internet.<\/p>\n      <\/div>\n    \n          \n      \n              <div>\n            <a href=\"https:\/\/www.logicmonitor.com\/fr\/internet-performance-monitoring\" class=\"btn btn-link\" target=\"_self\">\n        Allez ici pour en savoir plus          <span class=\"icon-end\"><svg class=\"\" width=\"20px\" height=\"20px\" style=\"fill: #060F4B\">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-arrow-right\"><\/use>\n    <\/svg><\/span>\n      <\/a>\n        <\/div>\n            <\/div>\n<\/div><p class=\"wp-block-paragraph\">You gain complete, real-time visibility into every asset, device, and connection across your increasingly complex IT environments. LogicMonitor delivers automated active discovery and an agentless architecture, so your teams always know what they have. This proactive detection means everything can be secured within your evolving environments, and team efficiency and capacity grow for more sustainable operations.&nbsp;<\/p><p class=\"wp-block-paragraph\">Pour les agences responsables de services num\u00e9riques critiques, l'observabilit\u00e9 devient le fondement de la fiabilit\u00e9 ax\u00e9e sur l'exp\u00e9rience : une analyse plus rapide des causes profondes, l'\u00e9limination des angles morts et une vision proactive des services dont les gens d\u00e9pendent chaque jour.<\/p><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50\">\n      <span class=\"head-icon\"><svg class=\"\" width=\"50px\" height=\"50px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-light-calendar-check\"><\/use>\n    <\/svg><\/span>\n  \n  <div class=\"rtc-text-content__wrapper\">\n          <h4 class=\"rtc-text-content__headline fs-sm-text-display-xxs fs-md-text-display-xs fs-lg-text-display-sm font-medium text-core-blue-900\">\n        Fournir des services num\u00e9riques fiables sans se faire d'illusions      <\/h4>\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900\">\n        <p>D\u00e9couvrez comment l'observabilit\u00e9 de l'exp\u00e9rience permet aux organismes du secteur public d'\u00e9viter les perturbations, d'am\u00e9liorer les r\u00e9sultats des services et d'instaurer la confiance \u00e0 grande \u00e9chelle.<\/p>\n      <\/div>\n    \n          \n      \n              <div>\n            <a href=\"https:\/\/www.logicmonitor.com\/resources\/federal-it-operations-optimization-solution-brief-logicmonitor\" class=\"btn btn-link\" target=\"_self\">\n        Lire la note de synth\u00e8se          <span class=\"icon-end\"><svg class=\"\" width=\"20px\" height=\"20px\" style=\"fill: #060F4B\">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-arrow-right\"><\/use>\n    <\/svg><\/span>\n      <\/a>\n        <\/div>\n            <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>La fiabilit\u00e9 du secteur public a d\u00e9pass\u00e9 le simple temps de disponibilit\u00e9. D\u00e9couvrez comment la visibilit\u00e9 des performances des services aide les agences \u00e0 prot\u00e9ger leurs missions, \u00e0 r\u00e9duire les angles morts et \u00e0 renforcer la confiance.<\/p>","protected":false},"author":46,"featured_media":614982,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"unicorn_plugin_options_block_body_class":"","footnotes":""},"categories":[1],"tags":[],"industry":[7521],"language":[7],"role":[6783],"lm_search_queries":[],"lm_strategic_tags":[7381,7379,7386,7380,7391,7430,7781,7371,7387,7374],"topic":[6781],"class_list":["post-611568","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","industry-public-sector","language-english","role-it-leadership","lm_strategic_tags-alerts","lm_strategic_tags-anomaly-detection","lm_strategic_tags-dashboards","lm_strategic_tags-dynamic-thresholds","lm_strategic_tags-event-intelligence","lm_strategic_tags-metrics","lm_strategic_tags-observability","lm_strategic_tags-root-cause-analysis","lm_strategic_tags-service-insights","lm_strategic_tags-topology","topic-observability"],"acf":{"page_language":"english","translated_pages":"","reviewers":false,"is_global_bar_disabled":false,"is_global_bar_overriden":false,"is_search_excluded":false,"is_global_form_disabled":false,"is_global_form_override":false,"component_layouts":false,"updated_date":"","author_section_checkbox":true,"reviewer_name":"","related_resources":false,"author_image":"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/01\/Teia.jpeg","author_linkedin":"https:\/\/www.linkedin.com\/in\/teia-jensen\/","author_name":"Teia Jensen","author_job_title":"Product Marketing Specialist","author_dept":"Product Marketing","author_bio":"Teia Jensen is a Product Marketing Specialist at LogicMonitor, where she spends her time turning powerful platform capabilities into clear, compelling stories\u2014basically, helping customers understand not just what the platform does, but why it matters. She started her LogicMonitor journey as a BDR working with enterprise customers before moving into product marketing, with a strong focus on education and enablement. She\u2019s driven by making complex problems and solutions feel approachable, especially across observability, Public Sector, cost optimization, and product announcements. Outside of work, she plays padel and is chasing the perfect bandeja."},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Rethinking Public Sector Observability: From Infrastructure Health to Mission Continuity | LogicMonitor<\/title>\n<meta name=\"description\" content=\"Public sector agencies need more than uptime to understand reliability. Service performance visibility helps IT teams protect mission continuity, improve response, and build trust.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Rethinking Public Sector Observability: From Infrastructure Health to Mission Continuity\" \/>\n<meta property=\"og:description\" content=\"Public sector agencies need more than uptime to understand reliability. 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l'observabilit\u00e9 de l'IA est une priorit\u00e9 critique pour l'ITOps"},"content":{"rendered":"<?xml encoding=\"UTF-8\"><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50 rtc-text-content--no-top-pad\">\n      <span class=\"head-icon\"><svg class=\"\" width=\"50px\" height=\"50px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-light-book-open\"><\/use>\n    <\/svg><\/span>\n  \n  <div class=\"rtc-text-content__wrapper\">\n          <h4 class=\"rtc-text-content__headline fs-sm-text-display-xs fs-md-text-display-sm fs-lg-text-display-md font-medium text-core-blue-900\">\n        Le t\u00e9l\u00e9chargement rapide :      <\/h4>\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900 headline-is-quote\">\n        <p>L'observabilit\u00e9 de l'IA est une priorit\u00e9 critique pour les \u00e9quipes ITOps<\/p>\n      <\/div>\n    \n                  <ul class=\"rtc-text-content__bullet-list\">\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>Les charges de travail d'IA ajoutent de nouveaux points de d\u00e9faillance aux GPU, aux LLM, aux API, au cloud et aux d\u00e9pendances Internet.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>Les \u00e9quipes ITOps ont besoin d'une vue unique de la sant\u00e9 des charges de travail, de l'impact sur les utilisateurs et de la cause profonde.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>Edwin AI et Catchpoint aident les \u00e9quipes \u00e0 r\u00e9duire le bruit des alertes, \u00e0 valider l'exp\u00e9rience utilisateur et \u00e0 agir plus rapidement.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p><strong>Recommandation : <\/strong>Positionnez l'observabilit\u00e9 des charges de travail IA comme un ajout non n\u00e9gociable pour les dirigeants.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                  <\/ul>\n      \n      \n            <\/div>\n<\/div><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50\">\n  \n  <div class=\"rtc-text-content__wrapper\">\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900\">\n        <p>D\u00e9couvrez comment LogicMonitor aide les \u00e9quipes ITOps \u00e0 surveiller les charges de travail d'IA, \u00e0 r\u00e9duire les angles morts et \u00e0 tendre vers une informatique autonome.<\/p>\n      <\/div>\n    \n          \n      \n              <div>\n            <a href=\"https:\/\/www.logicmonitor.com\/fr\/ai-monitoring\" class=\"btn btn-link\" target=\"_self\">\n        Planifier une r\u00e9union          <span class=\"icon-end\"><svg class=\"\" width=\"20px\" height=\"20px\" style=\"fill: #060F4B\">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-arrow-right\"><\/use>\n    <\/svg><\/span>\n      <\/a>\n        <\/div>\n            <\/div>\n<\/div><p class=\"wp-block-paragraph\">L'IA est pass\u00e9e des projets pilotes exp\u00e9rimentaux aux op\u00e9rations commerciales quotidiennes. Les clients interagissent avec des applications aliment\u00e9es par l'IA. Les \u00e9quipes d'ing\u00e9nierie construisent avec des LLM, des GPU, des API et l'automatisation \u00e0 un rythme beaucoup plus rapide.<\/p><p class=\"wp-block-paragraph\">Cela ajoute \u00e0 la contrainte de visibilit\u00e9 sur des \u00e9quipes ITOps d\u00e9j\u00e0 surcharg\u00e9es.<\/p><p class=\"wp-block-paragraph\">Une seule interaction d'IA peut d\u00e9pendre de plusieurs points de contact, notamment l'infrastructure cloud, la capacit\u00e9 des GPU, les API de mod\u00e8les, les bases de donn\u00e9es vectorielles, les services d'application, les chemins Internet, les outils SaaS et les fournisseurs tiers. Avec ces exigences en mati\u00e8re de ressources, combin\u00e9es aux voies d'infrastructure hybrides, cette complexit\u00e9 peut rapidement impacter les r\u00e9sultats finaux. Lorsque les performances chutent, les \u00e9quipes doivent savoir ce qui s'est pass\u00e9, qui est affect\u00e9 et quelles mesures prendre ensuite.<\/p><p class=\"wp-block-paragraph\">C'est pourquoi l'observabilit\u00e9 des charges de travail d'IA est cruciale.<\/p><p class=\"wp-block-paragraph\">La visibilit\u00e9 des charges de travail d'IA donne aux \u00e9quipes des op\u00e9rations informatiques la capacit\u00e9 de surveiller les syst\u00e8mes d'IA en production, de contr\u00f4ler les co\u00fbts, de prot\u00e9ger l'exp\u00e9rience utilisateur et de progresser vers un mod\u00e8le d'exploitation autonome.<\/p><h2 class=\"wp-block-heading\" id=\"h-ai-workloads-create-new-blind-spots\">Les charges de travail de l'IA cr\u00e9ent de nouveaux angles morts<\/h2><p class=\"wp-block-paragraph\">L'observabilit\u00e9 holistique est importante pour l'infrastructure hybride, mais l'IA ajoute de nouvelles couches de d\u00e9pendance au niveau des ressources.<\/p><p class=\"wp-block-paragraph\">Les \u00e9quipes doivent d\u00e9sormais comprendre des m\u00e9triques telles que l'utilisation du GPU, la m\u00e9moire, la temp\u00e9rature, la consommation d'\u00e9nergie, la latence du mod\u00e8le et la consommation de jetons. C\u00f4t\u00e9 front-end, les m\u00eames \u00e9quipes doivent garantir que l'exp\u00e9rience utilisateur reste optimale. Ajoutant \u00e0 la complexit\u00e9, elles doivent savoir si un probl\u00e8me provient de l'infrastructure interne, d'un fournisseur externe de LLM, d'un chemin r\u00e9seau, du DNS, du CDN ou d'un service tiers. Cela peut rapidement devenir confus.<\/p><p class=\"wp-block-paragraph\">Sans cette vision globale, les \u00e9quipes perdent du temps lors des incidents, voire ne sont m\u00eame pas en mesure de d\u00e9tecter si un incident est imminent. Les alertes s&#x27;accumulent. Les \u00e9quipes s&#x27;attachent \u00e0 traiter les sympt\u00f4mes. Les dirigeants exigent des r\u00e9ponses. Et les temps d&#x27;arr\u00eat des applications commencent \u00e0 repr\u00e9senter un risque r\u00e9el.<\/p><p class=\"wp-block-paragraph\">La surveillance des charges de travail d'IA permet de r\u00e9pondre aux questions les plus urgentes :<\/p><p class=\"wp-block-paragraph\">\u00b7      Le service d&#x27;IA fonctionne-t-il correctement ?<\/p><p class=\"wp-block-paragraph\">\u00b7\u00a0 \u00a0 \u00a0 Les utilisateurs sont-ils affect\u00e9s ?<\/p><p class=\"wp-block-paragraph\">D'o\u00f9 vient le probl\u00e8me ?<\/p><p class=\"wp-block-paragraph\">\u00b7      Quelle devrait \u00eatre notre prochaine d\u00e9marche ?<\/p><p class=\"wp-block-paragraph\">Pour les responsables ITOps, la cr\u00e9ation d'une base d'observabilit\u00e9 solide est la cl\u00e9 pour exploiter l'IA \u00e0 grande \u00e9chelle.<\/p><h2 class=\"wp-block-heading\" id=\"h-the-path-to-autonomous-it\">Vers une informatique autonome<\/h2><p class=\"wp-block-paragraph\">\u00c0 mesure que l&#x27;IA se g\u00e9n\u00e9ralise, les \u00e9quipes op\u00e9rationnelles ont besoin d&#x27;un mod\u00e8le plus rapide, mieux connect\u00e9 et moins tributaire des analyses manuelles.<\/p><p class=\"wp-block-paragraph\">C'est l\u00e0 qu'intervient l'informatique autonome.<\/p><p class=\"wp-block-paragraph\">Le mod\u00e8le op\u00e9rationnel aide les \u00e9quipes ITOps \u00e0 voir ce qui se passe, \u00e0 comprendre ce qui compte et \u00e0 agir plus rapidement. Au fil du temps, une plus grande partie de cette action devient automatis\u00e9e, coh\u00e9rente et r\u00e9p\u00e9table.<\/p><p class=\"wp-block-paragraph\">Pour les charges de travail li\u00e9es \u00e0 l&#x27;IA, cela implique de relier entre eux l&#x27;\u00e9tat de l&#x27;infrastructure, les performances des GPU, le comportement des mod\u00e8les de langage \u00e0 grande \u00e9chelle (LLM), les d\u00e9pendances Internet, l&#x27;exp\u00e9rience num\u00e9rique, l&#x27;analyse des \u00e9v\u00e9nements et les workflows de correction.<\/p><p class=\"wp-block-paragraph\">Ensemble, LogicMonitor, Edwin AI et Catchpoint rendent cela possible.<\/p><h2 class=\"wp-block-heading\" id=\"h-logicmonitor-lets-itops-teams-track-ai-workload-performance\">LogicMonitor permet aux \u00e9quipes ITOps de suivre les performances des charges de travail d'IA<\/h2><p class=\"wp-block-paragraph\">LogicMonitor aide les \u00e9quipes \u00e0 surveiller l'infrastructure et les services qui alimentent les charges de travail d'IA en production.<\/p><p class=\"wp-block-paragraph\">Cela inclut l\u2019infrastructure hybride, les ressources de calcul, les clusters Kubernetes, les applications, les API, les journaux, les \u00e9v\u00e9nements et les syst\u00e8mes prenant en charge les charges de travail d\u2019IA. Les \u00e9quipes peuvent analyser les signaux provenant des GPU, des mod\u00e8les de langage \u00e0 grande \u00e9chelle (LLM), des bases de donn\u00e9es vectorielles et des d\u00e9pendances des applications au sein d\u2019une vue op\u00e9rationnelle unique, et comprendre ce que ces signaux signifient pour la sant\u00e9 op\u00e9rationnelle de leur charge de travail.<\/p><p class=\"wp-block-paragraph\">Pour la surveillance des GPU, LogicMonitor aide les \u00e9quipes \u00e0 suivre l'utilisation, la consommation de m\u00e9moire, la temp\u00e9rature, la consommation d'\u00e9nergie et la sant\u00e9 globale. Cette visibilit\u00e9 est importante car les GPU sont des ressources co\u00fbteuses et sensibles aux performances. Les GPU inactifs gaspillent le budget. Les GPU surcharg\u00e9s cr\u00e9ent de la latence. Une mauvaise visibilit\u00e9 des GPU rend plus difficile la mise \u00e0 l'\u00e9chelle responsable de l'IA.<\/p><p class=\"wp-block-paragraph\">Pour la surveillance des LLM, LogicMonitor aide les \u00e9quipes \u00e0 suivre la latence, les taux d'erreur, l'utilisation des jetons, les performances des API et la disponibilit\u00e9 des fournisseurs. \u00c0 mesure que les organisations cr\u00e9ent des assistants IA, des copilotes et des flux de travail bas\u00e9s sur des agents, ces indicateurs deviennent essentiels pour comprendre la fiabilit\u00e9, les performances et les co\u00fbts.<\/p><p class=\"wp-block-paragraph\">Lorsque les \u00e9quipes ITOps disposent d&#x27;une vue d&#x27;ensemble claire de l&#x27;\u00e9tat des charges de travail li\u00e9es \u00e0 l&#x27;IA \u00e0 tous les niveaux de la pile, elles se sentent pr\u00eates \u00e0 adapter les ressources, \u00e0 \u00e9viter les d\u00e9passements de co\u00fbts et \u00e0 d\u00e9velopper des applications \u00e9volutives.<\/p><h2 class=\"wp-block-heading\" id=\"h-edwin-ai-helps-teams-move-from-signal-to-action\">Edwin AI aide les \u00e9quipes \u00e0 passer de l&#x27;information \u00e0 l&#x27;action<\/h2><p class=\"wp-block-paragraph\">Les charges de travail d'IA g\u00e9n\u00e8rent une multitude d'alertes, d'\u00e9v\u00e9nements, de journaux et de signaux de performance. Toutes les t\u00e9l\u00e9m\u00e9tries suppl\u00e9mentaires pourraient cr\u00e9er plus de bruit si elles ne sont pas configur\u00e9es correctement.<\/p><p class=\"wp-block-paragraph\">Edwin AI aide les \u00e9quipes \u00e0 surmonter cette complexit\u00e9.<\/p><p class=\"wp-block-paragraph\">Au lieu de demander aux \u00e9quipes d&#x27;analyser manuellement la saturation des GPU, la latence des mod\u00e8les de langage de grande envergure (LLM), les erreurs d&#x27;API et les probl\u00e8mes de performances, Edwin AI permet de mettre en \u00e9vidence les relations entre ces signaux. Pour ce faire, Edwin AI \u00e9tablit des corr\u00e9lations entre les \u00e9v\u00e9nements connexes, r\u00e9duit le bruit des alertes, r\u00e9sume le contexte des incidents et identifie les causes profondes probables.<\/p><p class=\"wp-block-paragraph\">C&#x27;est un aspect crucial lors d&#x27;incidents li\u00e9s \u00e0 l&#x27;IA, o\u00f9 chaque minute pass\u00e9e \u00e0 recueillir des informations contextuelles ralentit la r\u00e9action.<\/p><p class=\"wp-block-paragraph\">Gr\u00e2ce \u00e0 Edwin AI et \u00e0 ses fonctionnalit\u00e9s d&#x27;analyse des \u00e9v\u00e9nements, les \u00e9quipes peuvent identifier les changements survenus, d\u00e9terminer quels syst\u00e8mes sont concern\u00e9s et choisir la meilleure marche \u00e0 suivre. Associ\u00e9es \u00e0 des mesures correctives automatis\u00e9es, ces fonctionnalit\u00e9s permettent de traiter les probl\u00e8mes connus selon des proc\u00e9dures de r\u00e9ponse standardis\u00e9es, sans avoir \u00e0 recourir \u00e0 chaque fois \u00e0 une escalade manuelle.<\/p><p class=\"wp-block-paragraph\">C&#x27;est ainsi que les \u00e9quipes passent d&#x27;une surveillance r\u00e9active \u00e0 une informatique autonome.<\/p><h2 class=\"wp-block-heading\" id=\"h-catchpoint-adds-the-internet-and-user-experience-view\">Catchpoint int\u00e8gre d\u00e9sormais une vue d\u00e9di\u00e9e \u00e0 Internet et \u00e0 l&#x27;exp\u00e9rience utilisateur<\/h2><p class=\"wp-block-paragraph\">Les services d'IA d\u00e9pendent de plus que de l'infrastructure interne.<\/p><p class=\"wp-block-paragraph\">Une exp\u00e9rience IA lente ou indisponible peut \u00eatre caus\u00e9e par des probl\u00e8mes de DNS, CDN, FAI, de cloud edge, de routage ou d'API tierces. M\u00eame lorsque les syst\u00e8mes backend semblent sains, les utilisateurs peuvent toujours rencontrer de mauvaises performances.<\/p><p class=\"wp-block-paragraph\">Catchpoint apporte cette perspective \u00ab de l&#x27;ext\u00e9rieur vers l&#x27;int\u00e9rieur \u00bb.<\/p><p class=\"wp-block-paragraph\">Avec la surveillance des performances d'Internet, les \u00e9quipes peuvent d\u00e9terminer comment les chemins Internet, les fournisseurs de services, les r\u00e9gions et les d\u00e9pendances externes affectent la prestation des services d'IA. Avec la surveillance des utilisateurs r\u00e9els (Real User Monitoring), les \u00e9quipes peuvent voir comment les utilisateurs vivent r\u00e9ellement les applications aliment\u00e9es par l'IA \u00e0 travers les emplacements, les r\u00e9seaux et les appareils. Avec la surveillance synth\u00e9tique (Synthetic Monitoring), les \u00e9quipes peuvent tester de mani\u00e8re proactive les parcours critiques avant que les utilisateurs ne soient impact\u00e9s.<\/p><p class=\"wp-block-paragraph\">En mati\u00e8re d&#x27;observabilit\u00e9 des charges de travail li\u00e9es \u00e0 l&#x27;IA, cela permet aux \u00e9quipes de distinguer rapidement les probl\u00e8mes internes des d\u00e9pendances externes.<\/p><p class=\"wp-block-paragraph\">Si un assistant IA pr\u00e9sente des ralentissements, cela peut \u00eatre d\u00fb \u00e0 la saturation du GPU, \u00e0 la latence du fournisseur de LLM, au middleware de l&#x27;application, au DNS, au CDN ou \u00e0 un probl\u00e8me de r\u00e9seau r\u00e9gional. Catchpoint fournit aux \u00e9quipes le contexte utilisateur et Internet n\u00e9cessaire pour prendre cette d\u00e9cision plus rapidement.<\/p><h2 class=\"wp-block-heading\" id=\"h-a-holistic-approach-to-ai-operations\">Une approche holistique des op\u00e9rations d'IA<\/h2><p class=\"wp-block-paragraph\">Le mod\u00e8le op\u00e9rationnel vers un TI autonome ressemble \u00e0 ceci :<\/p><p class=\"wp-block-paragraph\">Observer la charge de travail de l'IA<\/p><p class=\"wp-block-paragraph\">Comprendre l'incident<\/p><p class=\"wp-block-paragraph\">Valider l'exp\u00e9rience utilisateur<\/p><p class=\"wp-block-paragraph\">Automatiser la r\u00e9ponse<\/p><p class=\"wp-block-paragraph\">Pour aider les \u00e9quipes op\u00e9rationnelles \u00e0 agir sur les charges de travail d'IA, LogicMonitor offre une visibilit\u00e9 centrale sur l'infrastructure hybride, le cloud, les applications, les GPU et les LLM, avec un contexte qui permet aux \u00e9quipes de savoir comment r\u00e9soudre les probl\u00e8mes.<\/p><p class=\"wp-block-paragraph\">Edwin IA ajoute l'intelligence des \u00e9v\u00e9nements, le contexte des incidents, le support des causes profondes et la capacit\u00e9 de passer plus rapidement de la d\u00e9tection \u00e0 l'action.<\/p><p class=\"wp-block-paragraph\">Catchpoint \u00e9tend la vision \u00e0 la performance Internet, aux tests synth\u00e9tiques et \u00e0 l'exp\u00e9rience utilisateur r\u00e9elle.<\/p><p class=\"wp-block-paragraph\">Ensemble, la plateforme aide les \u00e9quipes d'exploitation \u00e0 observer les services d'IA de mani\u00e8re globale et \u00e0 op\u00e9rer avec intention pour \u00e9voluer.<\/p><h2 class=\"wp-block-heading\" id=\"h-what-itops-teams-should-prioritize\">Ce que les \u00e9quipes ITOps devraient prioriser<\/h2><p class=\"wp-block-paragraph\">Si vous \u00e9laborez l'argumentaire en faveur de l'observabilit\u00e9 des charges de travail d'IA, concentrez-vous sur les r\u00e9sultats qui int\u00e9ressent d\u00e9j\u00e0 votre \u00e9quipe de direction.<\/p><ul class=\"wp-block-list\">\n<li><strong>Confiance en la performance<\/strong><strong><br><\/strong> Savoir si les services d'IA, les GPU, les LLM, les API et l'infrastructure fonctionnent comme pr\u00e9vu.<\/li>\n\n\n\n<li><strong>Contr\u00f4le des co\u00fbts<\/strong><strong><br><\/strong> Identifier les GPU sous-utilis\u00e9s, l'utilisation inefficace des mod\u00e8les, la consommation excessive de jetons et les ressources cloud surprovisionn\u00e9es.<\/li>\n\n\n\n<li><strong>Analyse plus rapide des causes profondes<\/strong><strong><br><\/strong> Corr\u00e9ler les signaux \u00e0 travers l'infrastructure, les fournisseurs de mod\u00e8les, la t\u00e9l\u00e9m\u00e9trie des applications, les d\u00e9pendances Internet et l'exp\u00e9rience utilisateur.<\/li>\n\n\n\n<li><strong>Priorisation de l'impact utilisateur<\/strong><strong><br><\/strong> Comprendre quels probl\u00e8mes affectent les utilisateurs r\u00e9els, les r\u00e9gions cl\u00e9s, les services critiques ou les parcours d'entreprise importants.<\/li>\n\n\n\n<li><strong>R\u00e9solution automatis\u00e9e<\/strong><strong><br><\/strong> Transformez les probl\u00e8mes connus en flux de r\u00e9ponse r\u00e9p\u00e9tables qui r\u00e9duisent l'effort manuel et acc\u00e9l\u00e8rent la r\u00e9solution.<\/li>\n\n\n\n<li><strong>Visibilit\u00e9 pour la direction<\/strong><strong><br><\/strong> Fournir aux dirigeants une vision claire de la disponibilit\u00e9, des performances, de l'utilisation, des risques et de la pr\u00e9paration op\u00e9rationnelle de l'IA.<\/li>\n<\/ul><h2 class=\"wp-block-heading\" id=\"h-ai-needs-an-operating-model-that-scales-with-it\">L'IA a besoin d'un mod\u00e8le op\u00e9rationnel qui \u00e9volue avec elle<\/h2><p class=\"wp-block-paragraph\">L'IA transforme ce que les entreprises attendent de l'IT. On demande aux \u00e9quipes de supporter de nouveaux services, des charges de travail complexes et de multiples d\u00e9pendances.<\/p><p class=\"wp-block-paragraph\">Cette complexit\u00e9 ne peut \u00eatre g\u00e9r\u00e9e avec des outils d\u00e9connect\u00e9s et des processus manuels.<\/p><p class=\"wp-block-paragraph\">Les \u00e9quipes ITOps ont besoin d'une observabilit\u00e9 qui connecte la sant\u00e9 des charges de travail d'IA, les performances de l'infrastructure, les d\u00e9pendances Internet et l'exp\u00e9rience utilisateur. Elles ont besoin d'une intelligence aliment\u00e9e par l'IA qui explique ce qui est important. Elles ont besoin d'une automatisation qui transforme les informations en actions.<\/p><p class=\"wp-block-paragraph\">LogicMonitor, Edwin AI et Catchpoint donnent aux \u00e9quipes les outils n\u00e9cessaires pour exploiter les services d'IA en toute confiance et \u00e9voluer vers l'IA autonome.<\/p><h2 class=\"wp-block-heading\" id=\"h-ready-to-monitor-ai-workloads-with-confidence\">Pr\u00eat \u00e0 surveiller les charges de travail de l'IA en toute confiance ?<\/h2><p class=\"wp-block-paragraph\">LogicMonitor aide les \u00e9quipes \u00e0 surveiller les charges de travail d'IA, les GPU, les LLM, l'infrastructure, les d\u00e9pendances Internet et l'exp\u00e9rience num\u00e9rique dans un mod\u00e8le op\u00e9rationnel connect\u00e9.<\/p><p class=\"wp-block-paragraph\">Avec Edwin AI et Catchpoint, les \u00e9quipes peuvent r\u00e9duire les angles morts, acc\u00e9l\u00e9rer la r\u00e9ponse aux incidents, hi\u00e9rarchiser l'impact r\u00e9el des utilisateurs et se rapprocher de l'IT autonome.<\/p><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50\">\n      <span class=\"head-icon\"><svg class=\"\" width=\"50px\" height=\"50px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-light-calendar-check\"><\/use>\n    <\/svg><\/span>\n  \n  <div class=\"rtc-text-content__wrapper\">\n          <h4 class=\"rtc-text-content__headline fs-sm-text-display-xxs fs-md-text-display-xs fs-lg-text-display-sm font-medium text-core-blue-900\">\n        N'attendez pas que la complexit\u00e9 de l'IA devienne une panne      <\/h4>\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900\">\n        <p>Les charges de travail d'IA changent d\u00e9j\u00e0 la fa\u00e7on dont l'informatique fonctionne. Agissez d\u00e8s maintenant avec LogicMonitor, Edwin AI et Catchpoint pour r\u00e9duire les angles morts, prot\u00e9ger l'exp\u00e9rience utilisateur et jeter les bases d'une informatique autonome.<\/p>\n      <\/div>\n    \n          \n      \n              <div>\n            <a href=\"https:\/\/www.logicmonitor.com\/fr\/ai-monitoring\" class=\"btn btn-link\" target=\"_self\">\n        En savoir plus          <span class=\"icon-end\"><svg class=\"\" width=\"20px\" height=\"20px\" style=\"fill: #060F4B\">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-arrow-right\"><\/use>\n    <\/svg><\/span>\n      <\/a>\n        <\/div>\n            <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>L'observabilit\u00e9 des charges de travail d'IA aide les \u00e9quipes ITOps \u00e0 surveiller les services d'IA, \u00e0 r\u00e9duire les angles morts et \u00e0 \u00e9voluer vers l'informatique autonome.<\/p>","protected":false},"author":16,"featured_media":612894,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"unicorn_plugin_options_block_body_class":"","footnotes":""},"categories":[5035],"tags":[7856,7855,7812,7850,7814,5697,7857,7813,6232,7858],"industry":[6790],"language":[7],"role":[6786],"lm_search_queries":[],"lm_strategic_tags":[],"topic":[6769],"class_list":["post-612891","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","industry-all","language-english","role-itops","topic-aiops-automation"],"acf":{"is_global_bar_disabled":false,"is_global_bar_overriden":false,"is_search_excluded":false,"page_language":"english","translated_pages":"","reviewers":false,"is_global_form_disabled":false,"is_global_form_override":false,"component_layouts":false,"related_resources":false,"updated_date":"","author_section_checkbox":true,"reviewer_name":"","author_image":"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2023\/07\/Ismath-Mohideen-headshot-1.png","author_linkedin":"","author_name":"Ismath Mohideen ","author_job_title":"Sr. Manager, Product Marketing","author_dept":"","author_bio":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Why AI observability is a critical ITOps priority | LogicMonitor<\/title>\n<meta name=\"description\" content=\"Learn why AI workload observability is now critical for ITOps, and how LogicMonitor, Edwin AI, and Catchpoint help teams monitor AI services, reduce blind spots, and move toward Autonomous IT.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why AI observability is a critical ITOps priority\" \/>\n<meta property=\"og:description\" content=\"Learn why AI workload observability is now critical for ITOps, and how LogicMonitor, Edwin AI, and Catchpoint help 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IA approfondie pour l'ITOps : ce que c'est et pourquoi c'est important"},"content":{"rendered":"<?xml encoding=\"UTF-8\"><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50 rtc-text-content--no-top-pad\">\n      <span class=\"head-icon\"><svg class=\"\" width=\"50px\" height=\"50px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-light-book-open\"><\/use>\n    <\/svg><\/span>\n  \n  <div class=\"rtc-text-content__wrapper\">\n          <h4 class=\"rtc-text-content__headline fs-sm-text-display-xs fs-md-text-display-sm fs-lg-text-display-md font-medium text-core-blue-900\">\n        Le t\u00e9l\u00e9chargement rapide :      <\/h4>\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900 headline-is-quote\">\n        <p>Investigation is the most time-consuming and cognitively demanding phase of incident response, and 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    <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>Multi-agent coordination and context graphs accelerate diagnosis by starting from precedent rather than rediscovery.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>AI investigation improves with every resolved incident through continuous learning loops that retain what worked, what failed, and why.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>Organizations using AI investigation have reduced resolution times by 30-60% and alert noise by up to 91%.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                  <\/ul>\n      \n      \n            <\/div>\n<\/div><p class=\"wp-block-paragraph\">Modern ITOps teams have spent years investing in better detection and alerting. The tools are faster, the dashboards are richer, and anomaly detection keeps improving.&nbsp;<\/p><p class=\"wp-block-paragraph\">Yet when a complex incident hits, the response still looks the same: engineers manually correlating logs, metrics, topology, and change records across disconnected systems, racing to find a root cause before the business impact compounds.<\/p><p class=\"wp-block-paragraph\">The gap between detecting a problem and understanding its cause is where most teams lose the battle. Industry data shows that a significant share of incidents are still first detected through customer complaints rather than proactive monitoring. Detection has matured, but investigation, the cognitive work of diagnosing why something broke, remains stubbornly manual.&nbsp;<\/p><p class=\"wp-block-paragraph\">This article explains what deep AI investigation is, how it works under the hood, and why it represents the next critical capability for ITOps teams moving toward Autonomous IT.<\/p><h2 class=\"wp-block-heading\" id=\"h-why-investigation-is-the-hardest-part-of-incident-response\">Why Investigation Is the Hardest Part of Incident Response<\/h2><p class=\"wp-block-paragraph\">Detection and alerting have benefited from a decade of engineering investment. Anomaly detection, threshold tuning, and event correlation have all improved significantly. Investigation hasn&rsquo;t kept pace, and the reasons are structural.<\/p><p class=\"wp-block-paragraph\">Cross-domain failures are the norm in hybrid environments. A single incident can span cloud infrastructure, on-prem servers, network devices, and third-party services. Engineers context-switch between monitoring tools, mentally reconstructing a failure chain that no single dashboard can show them. As a result, the cognitive load is substantial, including correlating metrics, logs, traces, topology, and change records simultaneously while the clock ticks on a business-impacting outage.<\/p><p class=\"wp-block-paragraph\">Tribal knowledge makes this worse. Senior engineers carry years of environment-specific experience in their heads, understanding which services depend on which, what a particular metric pattern means in context, and where past incidents had their root causes. That knowledge doesn&rsquo;t scale. When those engineers are unavailable, investigation slows dramatically.<\/p><p class=\"wp-block-paragraph\">The cost compounds quickly. Slow investigation extends downtime, triggers escalation chains, and leads to repeated incidents when the actual root cause goes unidentified. A<a href=\"https:\/\/www.logicmonitor.com\/resources\/logicmonitor-edwin-ai-total-economic-impact-study-by-forrester\"> Forrester Total Economic Impact study<\/a> shared a 313% ROI for organizations that close this gap, and the business case is already measurable across production deployments.<\/p><p class=\"wp-block-paragraph\">Unlike the familiar<a href=\"https:\/\/www.logicmonitor.com\/blog\/network-monitoring-avoid-alert-fatigue\"> alert fatigue<\/a> problem, the core issue here is the reasoning gap between knowing something is wrong and understanding why.<\/p><h2 class=\"wp-block-heading\" id=\"h-what-deep-ai-investigation-means\">What Deep AI Investigation Means<\/h2><p class=\"wp-block-paragraph\">AI investigation is the process of <a href=\"https:\/\/www.logicmonitor.com\/blog\/what-is-an-ai-agent\">Agents d'intelligence artificielle<\/a> autonomously reasoning through an incident: ingesting signals from multiple sources, enriching them with operational context like topology, service dependencies, change history, and past incidents, then generating and ranking hypotheses about root cause before presenting findings with supporting evidence. This capability operates at a fundamentally different level than alert summarization, dashboard consolidation, or basic pattern matching.<\/p><p class=\"wp-block-paragraph\">Where earlier AIOps tools focused on anomaly detection and alert grouping, AI investigation constructs a chain of evidence that connects symptoms to causes across infrastructure layers. The distinction matters because grouping related alerts still requires a human to determine why those alerts are related and what caused the underlying issue.<\/p><p class=\"wp-block-paragraph\">Investigation is the missing layer between observability and automation. Observability shows what&rsquo;s happening, and automation acts on known conditions, but investigation is the reasoning that connects the two with critical <a href=\"https:\/\/www.logicmonitor.com\/blog\/why-itops-automation-needs-context-graphs\">contexte<\/a>. Without it, the link between detection and action depends entirely on human cognitive throughput, and in complex environments with thousands of interdependent services, that doesn&rsquo;t scale.<\/p><p class=\"wp-block-paragraph\">Historical pattern matching accelerates this by comparing current conditions against prior incident fingerprints. Failed remediation paths from past incidents are preserved and avoided. Investigation agents build a chain of evidence that shows both what broke and how the failure propagated across the stack.<\/p><h3 class=\"wp-block-heading\" id=\"h-recommend-delivering-actionable-findings\">Recommend: Delivering Actionable Findings<\/h3><p class=\"wp-block-paragraph\">Investigation agents produce human-readable summaries explaining the root cause in natural language, attaching supporting evidence such as correlated signals, a timeline of events, affected services, and confidence scores. Recommended next steps include specific remediation actions or runbook references.<\/p><p class=\"wp-block-paragraph\">Findings route to the right resolver group with full context, eliminating the handoff tax that extends resolution in traditional workflows. When an L1 engineer receives investigation results backed by evidence chains and confidence scores, they can resolve incidents that would previously have required escalation to L2 or L3.<\/p><h2 class=\"wp-block-heading\" id=\"h-ai-investigation-in-complex-hybrid-environments\">AI Investigation in Complex Hybrid Environments<\/h2><p class=\"wp-block-paragraph\">Cross-domain investigation is where AI reasoning delivers clear, measurable value. When a failure spans cloud infrastructure, on-prem servers, network devices, and third-party services, manual investigation requires engineers to navigate separate monitoring tools, correlate timestamps across systems with different time zones and formats, and mentally reconstruct the failure chain.<\/p><p class=\"wp-block-paragraph\">AI investigation agents operate across these boundaries simultaneously. Multi-source ingestion pulls telemetry from every layer into a unified diagnostic view. The context graph maps service dependencies across environments, so an agent can trace an application slowdown in the cloud back to a network configuration change in the data center, even when the two systems are monitored by different tools.<\/p><p class=\"wp-block-paragraph\">Gartner has identified multiagent systems as one of its <a href=\"https:\/\/www.gartner.com\/en\/articles\/top-technology-trends-2026\">Top 10 Strategic Technology Trends<\/a> for 2026, reflecting broader industry momentum toward modular AI agents that collaborate on complex tasks. In hybrid investigation environments, this approach takes a concrete form: specialized agents handle correlation, diagnosis, and<a href=\"https:\/\/www.logicmonitor.com\/blog\/agentic-autonomous-itops-incident-lifecycle\"> remediation as a coordinated system<\/a>. A Correlation Agent manages signal ingestion and noise reduction, an Investigation Agent handles diagnosis, a Dashboards Agent surfaces visual context, and an Automation Agent carries out approved remediation actions.<\/p><h2 class=\"wp-block-heading\" id=\"h-continuous-learning-how-ai-investigation-gets-smarter-over-time\">Continuous Learning: How AI Investigation Gets Smarter Over Time<\/h2><p class=\"wp-block-paragraph\">Static rule-based systems perform the same way on day one thousand as they do on day one. AI investigation systems improve with each resolved incident because every outcome feeds back into the knowledge graph as structured state.<\/p><p class=\"wp-block-paragraph\">When a root cause is confirmed, that confirmation strengthens the pattern for future matching. When a remediation path fails, that failure is preserved alongside the conditions that led to it, preventing the system from recommending the same approach under similar circumstances. Escalation outcomes, override decisions, and resolution timelines all become first-class data points.<\/p><p class=\"wp-block-paragraph\">Over time, investigation starts closer to the answer because the system has accumulated precedent for similar conditions. Alert noise drops as correlation improves.<a href=\"https:\/\/www.logicmonitor.com\/blog\/reduce-mttr-with-ai\"> Resolution times<\/a> decrease as investigation begins from precedent rather than from scratch. Organizations have reported 30% or greater reductions in MTTR and up to 91% alert noise reduction as these feedback loops compound across hundreds of investigations.<\/p><h2 class=\"wp-block-heading\" id=\"h-how-edwin-ai-puts-deep-investigation-into-practice\">How Edwin AI Puts Deep Investigation into Practice<\/h2><p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.logicmonitor.com\/fr\/edwin-ai\">Edwin AI<\/a> is LogicMonitor&rsquo;s AI agent for ITOps, built around the investigation workflow described above. As part of LogicMonitor&rsquo;s AI-first platform for Autonomous IT, Edwin AI is embedded directly into the system, operating across LM Envision&rsquo;s telemetry foundation and <a href=\"https:\/\/www.logicmonitor.com\/blog\/edwin-ai-catchpoint-internet-visibility-autonomous-it\">Catchpoint&rsquo;s Internet experience data<\/a> through a single context graph.<\/p><p class=\"wp-block-paragraph\">For investigation specifically, Edwin AI deploys specialized agents that handle each phase of the diagnostic process. Event Intelligence agents manage signal correlation and noise reduction, compressing thousands of alerts into focused incident candidates. Investigation agents enrich those candidates with topology, change records, and past incident patterns from the ITOps context graph, then generate and rank root cause hypotheses with supporting evidence. The output is a natural language summary that explains what happened, why, and what to do next.<\/p><p class=\"wp-block-paragraph\">What makes this practical for enterprise teams is<a href=\"https:\/\/www.logicmonitor.com\/blog\/ai-agent-governance-agentic-itops-workflows\"> governed autonomy<\/a>. Edwin AI supports approvals, audit trails, rollback mechanisms, and human override throughout the workflow. When a remediation action is recommended, it can trigger an existing Ansible Playbook through the <a href=\"https:\/\/www.logicmonitor.com\/blog\/agentic-aiops-self-healing-it-logicmonitor-ibm-red-hat\">IBM watsonx and Red Hat Ansible Automation Platform integration<\/a>, or auto-generate a new playbook if none exists for the identified root cause. The system acts within boundaries that the team defines, not as an unchecked autonomous agent.<\/p><p class=\"wp-block-paragraph\">Edwin AI also reasons across sources that extend beyond traditional monitoring: ITSM records, collaboration tools, change management systems, and a growing MCP ecosystem of integrations. This multi-source reasoning is what enables investigation across hybrid environments where the root cause and the symptoms sit in different infrastructure layers. Production deployments have delivered 80-91% alert noise reduction and 30% or greater reductions in MTTR, with a<a href=\"https:\/\/www.logicmonitor.com\/resources\/logicmonitor-edwin-ai-total-economic-impact-study-by-forrester\"> Forrester-supported 313% ROI<\/a> over three years.<\/p><h2 class=\"wp-block-heading\" id=\"h-what-deep-ai-investigation-means-for-itops-teams\">What Deep AI Investigation Means for ITOps Teams<\/h2><p class=\"wp-block-paragraph\">Deep AI investigation changes daily work for <a href=\"https:\/\/www.logicmonitor.com\/solutions\/l2-l3-sre-itops-automation-productivity\">L2\/L3 engineers and SREs<\/a> in concrete ways. Time spent on manual log parsing and cross-tool correlation shifts to reviewing AI-generated findings and validating root causes. Fewer after-hours escalations occur because investigation agents surface root cause before issues compound. L1 teams resolve more incidents independently because AI provides clear, evidence-backed summaries.<\/p><p class=\"wp-block-paragraph\">Senior engineers shift from reactive diagnosis to strategic infrastructure work and reliability engineering. The cognitive load of holding an entire environment&rsquo;s history and dependencies in working memory transfers to the context graph, freeing experienced operators for higher-value work.<\/p><p class=\"wp-block-paragraph\">This is the path toward<a href=\"https:\/\/www.logicmonitor.com\/fr\/solutions\/autonomous-it\"> IT autonome<\/a>, where investigation bridges the gap between reactive monitoring and proactive, self-healing operations.<\/p><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50\">\n      <span class=\"head-icon\"><svg class=\"\" width=\"50px\" height=\"50px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-light-calendar-check\"><\/use>\n    <\/svg><\/span>\n  \n  <div class=\"rtc-text-content__wrapper\">\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900\">\n        <p>See how Edwin AI helps ITOps teams diagnose incidents faster, cut through alert noise, and move from reactive troubleshooting to proactive operations.<\/p>\n      <\/div>\n    \n          \n      \n              <div>\n            <a href=\"https:\/\/www.logicmonitor.com\/fr\/edwin-ai-demo\" class=\"btn btn-link\" target=\"_self\">\n        Planifier une d\u00e9mo          <span class=\"icon-end\"><svg class=\"\" width=\"20px\" height=\"20px\" style=\"fill: #060F4B\">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-arrow-right\"><\/use>\n    <\/svg><\/span>\n      <\/a>\n        <\/div>\n            <\/div>\n<\/div><h3 class=\"wp-block-heading\" id=\"h-faqs\">FAQ<\/h3><div class=\"accordion-block accordion-block--light\">\n      <div class=\"accordion-block__items\">\n              <div class=\"accordion-block__item active\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-what-is-ai-investigation-in-itops\">\n            What Is AI Investigation in ITOps?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer active\">\n            <p>AI investigation is the process of using AI agents to autonomously diagnose IT incidents by correlating signals across infrastructure, enriching them with operational context, and identifying the most likely root cause with supporting evidence.<br>\nHere, we&rsquo;re focused on monitoring and observability: the layer MSPs use to understand customer health across infrastructure, cloud, network, SaaS, and digital experience.<\/p>\n                      <\/div>\n        <\/div>\n              <div class=\"accordion-block__item\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-how-does-ai-investigation-differ-from-traditional-aiops\">\n            How Does AI Investigation Differ from Traditional AIOps?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer\">\n            <p>Traditional AIOps focuses on alert correlation and noise reduction. AI investigation goes further by reasoning through the full diagnosis, generating hypotheses, ranking root causes by probability, and delivering actionable findings with evidence chains.<\/p>\n                      <\/div>\n        <\/div>\n              <div class=\"accordion-block__item\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-can-ai-investigation-work-across-hybrid-environments\">\n            Can AI Investigation Work Across Hybrid Environments?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer\">\n            <p>AI investigation agents ingest telemetry from cloud, on-prem, network, and third-party sources simultaneously, creating a unified diagnostic view that doesn&rsquo;t require engineers to context-switch between tools.<\/p>\n                      <\/div>\n        <\/div>\n              <div class=\"accordion-block__item\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-how-does-ai-investigation-improve-over-time\">\n            How Does AI Investigation Improve Over Time?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer\">\n            <p>Every investigation outcome feeds back into the system&rsquo;s knowledge graph. The system retains which root causes were confirmed, which remediation paths succeeded or failed, and what conditions led to each outcome. This continuous learning loop makes future investigations faster and more accurate.<\/p>\n                      <\/div>\n        <\/div>\n          <\/div>\n  <\/div>","protected":false},"excerpt":{"rendered":"<p>L'enqu\u00eate par IA aide les \u00e9quipes ITOps \u00e0 passer de l'analyse manuelle des journaux \u00e0 l'analyse automatis\u00e9e des causes profondes. Apprenez comment cela fonctionne et pourquoi cela change le diagnostic des incidents.<\/p>","protected":false},"author":16,"featured_media":613649,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"unicorn_plugin_options_block_body_class":"","footnotes":""},"categories":[5035],"tags":[7753,5331,5339,7783,7777,7815,7760,6872,7050,7084],"industry":[6790],"language":[7],"role":[6786],"lm_search_queries":[],"lm_strategic_tags":[],"topic":[6769],"class_list":["post-613645","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","industry-all","language-english","role-itops","topic-aiops-automation"],"acf":{"is_global_bar_disabled":false,"is_global_bar_overriden":false,"is_search_excluded":false,"page_language":"english","translated_pages":"","reviewers":false,"is_global_form_disabled":false,"is_global_form_override":false,"component_layouts":false,"related_resources":false,"updated_date":"","author_section_checkbox":true,"reviewer_name":"","author_image":"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2025\/02\/margo-2-1.jpeg","author_linkedin":"https:\/\/www.linkedin.com\/in\/mspoda\/","author_name":"Margo Poda","author_job_title":"Sr. Content Marketing Manager, AI","author_dept":"Ewin AI","author_bio":"Margo Poda leads content strategy for Edwin AI at LogicMonitor. With a background in both enterprise tech and AI startups, she focuses on making complex topics clear, relevant, and worth reading\u2014especially in a space where too much content sounds the same. She\u2019s not here to hype AI; she\u2019s here to help people understand what it can actually do."},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Deep AI Investigation for ITOps: What It Is and Why It Matters | LogicMonitor<\/title>\n<meta name=\"description\" content=\"AI investigation helps ITOps teams move from manual log parsing to automated root cause analysis. Learn how it works and why it changes incident diagnosis.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Deep AI Investigation for ITOps: What It Is and Why It Matters\" \/>\n<meta property=\"og:description\" content=\"AI investigation helps ITOps teams move from manual log parsing to automated root cause analysis. 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les revenus et la confiance de la marque gr\u00e2ce \u00e0 une visibilit\u00e9 full-stack"},"content":{"rendered":"<?xml encoding=\"UTF-8\"><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50 rtc-text-content--no-top-pad\">\n      <span class=\"head-icon\"><svg class=\"\" width=\"50px\" height=\"50px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-light-book-open\"><\/use>\n    <\/svg><\/span>\n  \n  <div class=\"rtc-text-content__wrapper\">\n          <h4 class=\"rtc-text-content__headline fs-sm-text-display-xs fs-md-text-display-sm fs-lg-text-display-md font-medium text-core-blue-900\">\n        Le t\u00e9l\u00e9chargement rapide :      <\/h4>\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900 headline-is-quote\">\n        <p>The quick download: Most observability strategies overlook the internet layer that underpins every user&rsquo;s digital experience, leaving it almost entirely unmonitored.<\/p>\n      <\/div>\n    \n                  <ul class=\"rtc-text-content__bullet-list\">\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p><span style=\"font-weight: 400\">Most IT teams monitor internal infrastructure far more rigorously than the external internet, so third-party dependencies like DNS, CDNs, and SaaS platforms are often under-observed until they degrade or fail.<\/span><\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p><span style=\"font-weight: 400\">Outside-in monitoring acts as a &ldquo;digital mystery shopper,&rdquo; validating the user experience from thousands of global locations before customers notice a problem.<\/span><\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p><span style=\"font-weight: 400\">False negatives on the Internet layer are more dangerous than noisy alerts, because customers silently churn when you miss performance issues.<\/span><\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p><span style=\"font-weight: 400\">Extend your observability strategy to include Internet Performance Monitoring and feed internet-layer signals into Edwin AI to resolve issues faster and protect the customer experience.<\/span><\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                  <\/ul>\n      \n      \n            <\/div>\n<\/div><section id=\"\" class=\"section bg-white theme-light    section-bg-dark\">\n        <div class=\"section-content container\">\n    <div class=\"full-width-media-wrapper\">\n<div class=\"media-assets-block\">\n    <div class=\"media-container object-center-center aspect-auto type-wistia_embed\" style=\"max-width: 100svh; \">\n\n          <div class=\"wistia_embed\">\n        <div class=\"\">\n          <p><script src=\"https:\/\/fast.wistia.com\/embed\/medias\/arkm4osk5v.jsonp\" async><\/script><br>\n<script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script><\/p>\n<div class=\"wistia_responsive_padding\" style=\"padding: 56.25% 0 0 0; position: relative;\">\n<div class=\"wistia_responsive_wrapper\" style=\"height: 100%; left: 0; position: absolute; top: 0; width: 100%;\">\n<div class=\"wistia_embed wistia_async_arkm4osk5v videoFoam=true\" style=\"height: 100%; position: relative; width: 100%;\">\n<div class=\"wistia_swatch\" style=\"height: 100%; left: 0; opacity: 0; overflow: hidden; position: absolute; top: 0; transition: opacity 200ms; width: 100%;\"><img decoding=\"async\" style=\"filter: blur(5px); height: 100%; object-fit: contain; width: 100%;\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/arkm4osk5v\/swatch\" alt=\"\" aria-hidden=\"true\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n        <\/div>\n      <\/div>\n      <\/div>\n  <\/div>\n<\/div><\/div><\/section><p class=\"wp-block-paragraph\"><\/p><p class=\"wp-block-paragraph\">Most IT teams monitor servers, networks, and applications, yet the infrastructure layer that carries traffic to users remains largely unmonitored. In this webinar, Andrew Keating, VP of Product and Solutions Marketing at LogicMonitor, and Mehdi Daoudi, GM of Catchpoint and the company&rsquo;s co-founder, explored why this blind spot has become a serious business risk.<\/p><p class=\"wp-block-paragraph\">Keating and Daoudi unpack how outside-in monitoring works, why traditional observability tools miss Internet-layer failures, and how <a href=\"https:\/\/www.logicmonitor.com\/fr\/edwin-ai\">Edwin AI<\/a> turns combined internal and external signals into faster root cause identification and automated incident response.<\/p><h2 class=\"wp-block-heading\" id=\"h-what-experts-discussed\">What Experts Discussed                                                       <\/h2><h3 class=\"wp-block-heading\" id=\"h-how-internet-dependencies-outpaced-most-observability-strategies\">How internet dependencies outpaced most observability strategies<\/h3><p class=\"wp-block-paragraph\">Most observability strategies are still built around data centers, cloud workloads, and application traces. Daoudi pointed out that every digital experience depends on a chain of third-party services, from DNS providers and CDNs to SaaS platforms and LLM APIs. A single weak link in that chain can disrupt the user journey, even when internal infrastructure is healthy.<\/p><h3 class=\"wp-block-heading\" id=\"h-three-blind-spots-that-keep-it-teams-exposed\">Three blind spots that keep IT teams exposed<\/h3><p class=\"wp-block-paragraph\">Daoudi described three categories of blind spots based on his 30 years of experience in IT Operations. The first is a false sense of coverage, where teams believe every entry point is monitored, even though third-party tags on a webpage prove otherwise. The second is the unknown unknown: failure scenarios like fiber cuts that teams haven&rsquo;t planned a response for. The third, and most dangerous in his view, is the false negative, where your monitoring doesn&rsquo;t detect a problem while customers silently leave for a competitor.<\/p><h3 class=\"wp-block-heading\" id=\"h-outside-in-monitoring-works-like-a-digital-mystery-shopper\">Outside-in monitoring works like a digital mystery shopper<\/h3><p class=\"wp-block-paragraph\">LogicMonitor&rsquo;s approach, powered by <a href=\"https:\/\/www.logicmonitor.com\/fr\/internet-performance-monitoring\">Catchpoint Internet Performance Monitoring<\/a> (IPM), deploys synthetic monitors from over 3,000 global locations to validate the user experience layer by layer, from DNS resolution to final page render. Daoudi compared it to a hotel chain hiring mystery shoppers: you can&rsquo;t assume the &ldquo;room is clean&rdquo; without someone on the ground verifying it. This outside-in model detects degradation in the <a href=\"https:\/\/www.catchpoint.com\/glossary\/internet-stack\">internet stack<\/a> before it becomes a customer-facing outage.<\/p><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50\">\n  \n  <div class=\"rtc-text-content__wrapper\">\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900\">\n        <p><b>Outside&#8209;in monitoring<\/b><span style=\"font-weight: 400\"> means continuously testing your digital services from the public internet so you see performance and availability exactly as users do. You use external synthetic checks across DNS, CDNs, ISPs, and SaaS providers rather than relying solely on internal metrics and logs.<\/span><\/p>\n      <\/div>\n    \n      <\/div>\n<\/div><h3 class=\"wp-block-heading\" id=\"h-how-edwin-ai-turns-combined-signals-into-faster-resolution\">How Edwin AI turns combined signals into faster resolution<\/h3><p class=\"wp-block-paragraph\">Keating described how <a href=\"https:\/\/www.logicmonitor.com\/fr\/edwin-ai\">Edwin AI<\/a>, LogicMonitor&rsquo;s agentic AIOps engine, correlates internal infrastructure signals with Catchpoint&rsquo;s internet telemetry in real time. The result is a system that can detect a trend shift like rising latency on a cloud provider and trace root cause across domains to trigger automated failover. One customer mentioned in the webinar detected an AWS degradation 13 minutes before the outage was declared and rerouted workloads to GCP with no customer impact.<\/p><h2 class=\"wp-block-heading\" id=\"h-implications-for-it-operations-leaders\">Implications for IT operations leaders<\/h2><h3 class=\"wp-block-heading\" id=\"h-your-delivery-chain-is-your-responsibility-even-the-parts-you-dont-own\">Your delivery chain is your responsibility, even the parts you don&rsquo;t own<\/h3><p class=\"wp-block-paragraph\">&ldquo;The customer doesn&rsquo;t care whose fault it is,&rdquo; Daoudi said. &ldquo;They only care that something they&rsquo;re interacting with works 24\/7, whether they&rsquo;re sending an email, ordering an Uber, or sending a document to be signed in the middle of the night.&rdquo; Planning for third-party failures reduces their blast radius and keeps teams ahead of customer-facing impact.<\/p><h3 class=\"wp-block-heading\" id=\"h-false-negatives-are-more-dangerous-than-false-positives\">False negatives are more dangerous than false positives<\/h3><p class=\"wp-block-paragraph\">The monitoring industry has spent years training teams to worry about noisy alerts. Daoudi argued the real threat is silence: &ldquo;The false negative, the not knowing you have a problem, is, in my opinion, the worst thing because customers are suffering. Typically, they don&rsquo;t even complain. They&rsquo;re moving away to your competitors, and you don&rsquo;t know about it.&rdquo; Outside-in monitoring surfaces the failures that internal telemetry can&rsquo;t reach.<\/p><h3 class=\"wp-block-heading\" id=\"h-thirteen-minutes-of-early-warning-can-save-millions-in-revenue\">Thirteen minutes of early warning can save millions in revenue<\/h3><p class=\"wp-block-paragraph\">During a major AWS outage, Catchpoint&rsquo;s high-frequency testing detected a trend shift 13 minutes before the outage was officially declared. The customer automatically shifted workloads to Google Cloud Platform (GCP), avoiding a catastrophic impact on one of the world&rsquo;s largest retailers. That&rsquo;s the model Daudi described for the future: &ldquo;You wake up, you read an email, and it says, last night there was an outage. The systems automatically routed around it.<\/p><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50\">\n      <span class=\"head-icon\"><svg class=\"\" width=\"50px\" height=\"50px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-light-calendar-check\"><\/use>\n    <\/svg><\/span>\n  \n  <div class=\"rtc-text-content__wrapper\">\n          <h4 class=\"rtc-text-content__headline fs-sm-text-display-xxs fs-md-text-display-xs fs-lg-text-display-sm font-medium text-core-blue-900\">\n        Watch the On-Demand Webinar      <\/h4>\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900\">\n        <p><span style=\"font-weight: 400\">See how LogicMonitor and Catchpoint detect internet-layer failures before they impact your customers.<\/span><\/p>\n      <\/div>\n    \n          \n      \n              <div>\n            <a href=\"https:\/\/www.logicmonitor.com\/resources\/webinar-full-stack-internet-visibility-digital-performance\" class=\"btn btn-link\" target=\"_self\">\n        Voir la d\u00e9mo          <span class=\"icon-end\"><svg class=\"\" width=\"20px\" height=\"20px\" style=\"fill: #060F4B\">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-arrow-right\"><\/use>\n    <\/svg><\/span>\n      <\/a>\n        <\/div>\n            <\/div>\n<\/div><h3 class=\"wp-block-heading\" id=\"h-recommended-reading-and-webinars\">Recommended Reading and Webinars<\/h3><ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.logicmonitor.com\/fr\/internet-performance-monitoring\">Internet Performance Monitoring (IPM)<\/a>: Learn how LogicMonitor, via Catchpoint, monitors networks, regions, and providers to detect issues faster and protect user experience.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.logicmonitor.com\/resources\/webinar-operationalizing-lm-catchpoint-observability\">From Visibility to Action: Operationalizing LM + Catchpoint Observability<\/a>: This on-demand webinar explores how LogicMonitor and Catchpoint integrate to deliver end-to-end internet observability, with practical guidance on deployment patterns.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.logicmonitor.com\/blog\/edwin-ai-catchpoint-internet-visibility-autonomous-it\">Closing the Internet Gap to Enable Autonomous IT with Edwin AI<\/a>: A deep dive into why LogicMonitor acquired Catchpoint and how Edwin AI connects internet-layer signals to infrastructure monitoring for autonomous operations.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.logicmonitor.com\/blog\/better-together-logicmonitor-catchpoint-self-healing-enterprise\">Mieux ensemble : Construire l'entreprise auto-cicatris\u00e9e<\/a>: The original announcement of the LogicMonitor + Catchpoint acquisition, explaining the vision for a unified observability platform with self-healing capabilities.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.logicmonitor.com\/fr\/edwin-ai\">Edwin AI : l'agent AIOps pour une r\u00e9solution rapide des incidents<\/a>: LogicMonitor&rsquo;s Edwin AI product page details how the agentic AIOps engine predicts outages, correlates alerts, and accelerates root cause analysis.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.logicmonitor.com\/fr\/agentic-aiops-guide\">Guide de l'AIOps agentique<\/a>: A comprehensive resource on how agentic AIOps integrates with hybrid observability to provide full-stack visibility and proactively prevent failures.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Votre pile d'observabilit\u00e9 a probablement un angle mort de la taille d'Internet. D\u00e9couvrez comment la surveillance \"outside-in\" comble le foss\u00e9 entre ce que vous voyez et ce que vos utilisateurs exp\u00e9rimentent.<\/p>","protected":false},"author":16,"featured_media":612861,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"unicorn_plugin_options_block_body_class":"","footnotes":""},"categories":[1],"tags":[5331,5339,7850,7852,7851,7777,6623,7854,7018,7084],"industry":[6790],"language":[7],"role":[6786],"lm_search_queries":[],"lm_strategic_tags":[],"topic":[7842],"class_list":["post-612858","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","industry-all","language-english","role-itops","topic-internet-performance-monitoring"],"acf":{"is_global_bar_disabled":false,"is_global_bar_overriden":false,"is_search_excluded":false,"page_language":"english","translated_pages":"","reviewers":false,"is_global_form_disabled":false,"is_global_form_override":false,"component_layouts":false,"related_resources":false,"updated_date":"","author_section_checkbox":false,"reviewer_name":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Safeguard Revenue and Brand Trust with Full-Stack Visibility | LogicMonitor<\/title>\n<meta name=\"description\" content=\"Most observability strategies miss the internet layer entirely. 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logiciel MSP en 2026 : Comment choisir la bonne plateforme"},"content":{"rendered":"<?xml encoding=\"UTF-8\"><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50 rtc-text-content--no-top-pad\">\n      <span class=\"head-icon\"><svg class=\"\" width=\"50px\" height=\"50px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-light-book-open\"><\/use>\n    <\/svg><\/span>\n  \n  <div class=\"rtc-text-content__wrapper\">\n          <h4 class=\"rtc-text-content__headline fs-sm-text-display-xs fs-md-text-display-sm fs-lg-text-display-md font-medium text-core-blue-900\">\n        Le t\u00e9l\u00e9chargement rapide :      <\/h4>\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900 headline-is-quote\">\n        <p>MSPs already have plenty of tools. The harder problem is getting a clear read on what&rsquo;s happening across each customer environment, which alerts point to the same issue, and where engineers should start.<\/p>\n      <\/div>\n    \n                  <ul class=\"rtc-text-content__bullet-list\">\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>RMM and PSA tools are still part of the stack, but they aren&rsquo;t built to diagnose every issue across infrastructure, cloud, network, SaaS, and digital experience.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>For monitoring and observability, prioritize multi-tenant management, auto-discovery, topology, alert correlation, reporting, and PSA or ITSM integrations.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>AI should help engineers sort incidents by impact, find likely root cause, summarize what changed, and decide what to do next.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p>Look for a platform that helps your team bring customers online quickly, troubleshoot across environments, and show when service is healthy again.<\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                  <\/ul>\n      \n      \n            <\/div>\n<\/div><p class=\"wp-block-paragraph\">Choosing the right MSP software is really about choosing the right operating layer for service delivery. MSPs are supporting more customers, more environments, and more alerts, but adding another tool doesn&rsquo;t always make the work easier. When monitoring, ticketing, automation, and customer context live in separate systems, engineers lose time switching screens instead of solving the issue.<\/p><p class=\"wp-block-paragraph\">Those delays show up quickly through missed SLA targets, higher help desk volume, tighter margins, and customers waiting longer for answers.<\/p><p class=\"wp-block-paragraph\">This blog focuses on the monitoring and observability layer of the MSP software stack. That&rsquo;s the layer MSPs use to see across hybrid infrastructure, connect related signals, identify root cause, and confirm that service has recovered. RMM, PSA, backup, security, and billing tools still matter, but they solve different parts of the operating model.<\/p><h2 class=\"wp-block-heading\" id=\"h-msp-platforms-now-span-monitoring-automation-and-service-delivery\">MSP Platforms Now Span Monitoring, Automation, and Service Delivery<\/h2><p class=\"wp-block-paragraph\">An alert only tells an MSP that something needs attention. The real work is finding where the failure started, which customers are affected, which SLAs are at risk, and what to do next.<\/p><p class=\"wp-block-paragraph\">RMM tools are useful for endpoint and device management. PSA tools manage tickets, SLAs, billing, and service workflows. But neither category is built to explain an issue that crosses infrastructure, cloud, network, SaaS, logs, events, and user experience.<\/p><p class=\"wp-block-paragraph\">When an incident hits, the platform should help the team answer three questions fast:<\/p><ul class=\"wp-block-list\">\n<li>What changed?<\/li>\n\n\n\n<li>What&rsquo;s affected?<\/li>\n\n\n\n<li>What should we do next?<\/li>\n<\/ul><p class=\"wp-block-paragraph\">The less time engineers spend stitching clues together, the faster they can get back to the customer with an answer.<\/p><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50\">\n  \n  <div class=\"rtc-text-content__wrapper\">\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900 headline-is-quote\">\n        <p>The right MSP platform turns alerts into answers: what changed, who&rsquo;s affected, and what needs to happen next.<\/p>\n      <\/div>\n    \n      <\/div>\n<\/div><h2 class=\"wp-block-heading\" id=\"h-what-is-an-msp-platform-and-why-does-it-matter\">What Is an MSP Platform and Why Does It Matter?<\/h2><p class=\"wp-block-paragraph\">An MSP platform is the software layer service providers use to monitor customer environments, manage day-to-day service work, and keep delivery consistent across accounts.<\/p><p class=\"wp-block-paragraph\">In practice, that usually means several tools working together. RMM handles endpoint and device management. PSA manages tickets, SLAs, billing, and customer workflows. Monitoring and observability platforms help teams connect what&rsquo;s happening across infrastructure, cloud, network, applications, logs, events, and user experience.<\/p><p class=\"wp-block-paragraph\">MSP efficiency depends on how quickly engineers can separate symptoms from root cause. Without shared context, every alert turns into another investigation. With the right platform, teams can see what changed, understand the customer impact, and act before a small issue becomes a missed SLA.<\/p><h2 class=\"wp-block-heading\" id=\"h-what-are-the-main-types-of-msp-software\">What Are the Main Types of MSP Software?<\/h2><p class=\"wp-block-paragraph\">MSP software spans several categories. Most MSPs use more than one, and some platforms cover multiple layers of the stack.<\/p><h4 class=\"wp-block-heading\" id=\"h-1-remote-monitoring-and-management-rmm\">1) Remote Monitoring and Management (RMM)<\/h4><p class=\"wp-block-paragraph\">RMM tools manage endpoints, servers, and devices through agents. They&rsquo;re often used for device health monitoring, patching, remote access, and endpoint-level maintenance.<\/p><h4 class=\"wp-block-heading\" id=\"h-2-professional-services-automation-psa\">2) Professional Services Automation (PSA)<\/h4><p class=\"wp-block-paragraph\">PSA tools manage service delivery workflows, including tickets, SLAs, billing, customer communication, and reporting.<\/p><h4 class=\"wp-block-heading\" id=\"h-3-monitoring-and-observability-platforms\">3) Monitoring and Observability Platforms<\/h4><p class=\"wp-block-paragraph\">Monitoring and observability platforms track performance, availability, and dependencies across the environments MSPs manage. That can include infrastructure, cloud, network devices, SaaS applications, DNS, APIs, logs, events, and digital experience.<\/p><p class=\"wp-block-paragraph\">Broad coverage matters on day one. MSPs need to discover what&rsquo;s running, map dependencies, and start troubleshooting without rebuilding the customer environment by hand.<\/p><p class=\"wp-block-paragraph\">Collectors, auto-discovery, and topology mapping make that work faster. Collectors bring in data from the customer environment. Auto-discovery identifies resources. Topology mapping shows how systems are connected, so teams can trace an issue without rebuilding the map by hand.<\/p><h4 class=\"wp-block-heading\" id=\"h-4-security-and-compliance-tools\">4) Security and Compliance Tools<\/h4><p class=\"wp-block-paragraph\">Security, backup, and compliance tools help MSPs protect customer environments, manage risk, recover data, enforce policies, and support reporting requirements. These tools may connect with monitoring and service workflows, but they solve different operational problems.<\/p><h2 class=\"wp-block-heading\" id=\"h-what-are-the-core-components-of-an-msp-monitoring-and-observability-platform\">What are the Core Components of an MSP Monitoring and Observability Platform?<\/h2><p class=\"wp-block-paragraph\">A monitoring and observability platform should give MSP teams a working view of each customer environment, enough context to diagnose issues, and a clean path into service workflows.<\/p><h4 class=\"wp-block-heading\" id=\"h-1-visibility\">1) Visibility<\/h4><p class=\"wp-block-paragraph\">MSPs need a reliable view of the environments they support: infrastructure, cloud, network, SaaS, logs, events, APIs, DNS, and digital experience. More signals only help when they make customer health easier to understand.<br><\/p><h4 class=\"wp-block-heading\" id=\"h-2-context\">2) Context<\/h4><p class=\"wp-block-paragraph\">Raw alerts only tell part of the story. Teams also need to know how systems relate, which alerts are connected, and where the issue likely started.<\/p><p class=\"wp-block-paragraph\">Look for auto-discovery, dependency mapping, topology, alert correlation, and customer-level segmentation. That context gives engineers a better starting point, especially when one issue creates alerts across several systems.<\/p><h4 class=\"wp-block-heading\" id=\"h-3-action\">3) Action<\/h4><p class=\"wp-block-paragraph\">After diagnosis, the next question is how the work gets routed, escalated, and resolved. That can include alert routing, escalation logic, remediation workflows, runbooks, and integrations with PSA or ITSM tools that create, update, or close tickets.<br><\/p><h4 class=\"wp-block-heading\" id=\"h-4-multi-tenant-management\">4) Multi-Tenant Management<\/h4><p class=\"wp-block-paragraph\">MSPs need to manage many customer environments from one operational view without mixing access, data, dashboards, or reporting. Look for customer-level segmentation, role-based permissions, grouped collectors or resources, and customer-specific dashboards or snapshots.<\/p><h2 class=\"wp-block-heading\" id=\"h-why-traditional-rmm-and-psa-tools-arent-enough-on-their-own\">Why Traditional RMM and PSA Tools Aren&rsquo;t Enough On Their Own<\/h2><p class=\"wp-block-paragraph\">RMM and PSA tools still matter, but they can&rsquo;t explain every issue across a hybrid customer environment. RMM can show endpoint or device health. PSA can track the ticket. The harder work is connecting the signal, the affected service, the customer impact, and the next action.<\/p><h4 class=\"wp-block-heading\" id=\"h-1-hybrid-infrastructure-breaks-tool-silos\">1) Hybrid Infrastructure Breaks Tool Silos<\/h4><p class=\"wp-block-paragraph\">MSPs now manage customer environments that span on-prem infrastructure, cloud platforms, SaaS applications, remote endpoints, and network paths. A single incident can create signals across several of those layers.<\/p><p class=\"wp-block-paragraph\">Without correlation, engineers have to move between tools and piece together what changed, what depends on what, and where the issue started.<\/p><h4 class=\"wp-block-heading\" id=\"h-2-fragmented-signals-create-alert-noise\">2) Fragmented Signals Create Alert Noise<\/h4><p class=\"wp-block-paragraph\">Customer environments generate alerts from devices, network paths, applications, logs, events, and external dependencies. When those alerts stay isolated, teams see symptoms instead of service context.<\/p><p class=\"wp-block-paragraph\">Every alert looks like a separate problem until someone connects the pattern.<\/p><h4 class=\"wp-block-heading\" id=\"h-3-manual-processes-don-t-scale\">3) Manual Processes Don&rsquo;t Scale<\/h4><p class=\"wp-block-paragraph\">MSPs can&rsquo;t grow efficiently if every recurring issue requires the same manual steps. Managing hundreds of customers takes repeatable workflows, policy-driven configurations, alert routing, and automation that reduces low-value work.<\/p><p class=\"wp-block-paragraph\">Monitoring tells teams something happened. Automation and workflow integration help them act on it consistently.<\/p><h4 class=\"wp-block-heading\" id=\"h-4-customer-expectations-keep-rising\">4) Customer Expectations Keep Rising<\/h4><p class=\"wp-block-paragraph\">MSPs are measured by response time, resolution time, SLA adherence, and customer experience. Faster resolution depends on how quickly teams can isolate the failure domain and prove service has recovered.<\/p><p class=\"wp-block-paragraph\">More alerts just add noise unless engineers can see what changed, what&rsquo;s affected, and where to act next.<\/p><h2 class=\"wp-block-heading\" id=\"h-what-capabilities-should-msps-expect-from-a-monitoring-and-observability-platform\">What Capabilities Should MSPs Expect From a Monitoring and Observability Platform?<\/h2><p class=\"wp-block-paragraph\">When you&rsquo;re comparing monitoring and observability platforms, look at the work your team has to do every day: onboarding customers, reducing alert noise, finding root cause, showing customer impact, and routing incidents into the right service workflow.<\/p><h4 class=\"wp-block-heading\" id=\"h-1-unified-visibility-across-infrastructure-cloud-network-and-saas\">1) Unified Visibility Across Infrastructure, Cloud, Network, and SaaS<\/h4><p class=\"wp-block-paragraph\">MSPs need coverage across the environments their customers actually run: on-prem infrastructure, cloud platforms, network devices, SaaS applications, APIs, DNS, logs, events, and digital experience.<\/p><p class=\"wp-block-paragraph\">The platform should show these layers together instead of sending engineers into separate tools for every clue.<\/p><h4 class=\"wp-block-heading\" id=\"h-2-automated-discovery-and-dependency-context\">2) Automated Discovery and Dependency Context<\/h4><p class=\"wp-block-paragraph\">Manual setup slows onboarding and leaves gaps. A strong platform can discover resources, map relationships, and show how systems depend on each other.<\/p><p class=\"wp-block-paragraph\">Engineers can start with the relationship between systems instead of rebuilding that map during every incident.<\/p><h4 class=\"wp-block-heading\" id=\"h-3-multi-tenant-architecture-and-customer-segmentation\">3) Multi-Tenant Architecture and Customer Segmentation<\/h4><p class=\"wp-block-paragraph\">MSPs need to separate customer environments without losing centralized visibility. Customer-level segmentation, role-based access, grouped resources, customer-specific dashboards, and reporting views all matter here.<\/p><p class=\"wp-block-paragraph\">That separation keeps daily operations cleaner and gives customers reporting that reflects their own environment.<\/p><h4 class=\"wp-block-heading\" id=\"h-4-intelligent-alerting-and-noise-reduction\">4) Intelligent Alerting and Noise Reduction<\/h4><p class=\"wp-block-paragraph\">Alert volume grows quickly across multiple customers. Dynamic thresholds, alert correlation, dependent alert suppression, routing logic, and escalation controls help teams stay focused.<\/p><p class=\"wp-block-paragraph\">The team still sees what needs attention, but fewer engineers lose time chasing duplicate symptoms.<\/p><h4 class=\"wp-block-heading\" id=\"h-5-psa-and-itsm-integration\">5) PSA and ITSM Integration<\/h4><p class=\"wp-block-paragraph\">Monitoring insights need to connect to service workflows. Integrations with tools like ConnectWise, Autotask, ServiceNow, or other PSA and ITSM systems help teams create, update, route, and close tickets without duplicating work.<\/p><h4 class=\"wp-block-heading\" id=\"h-6-automation-and-workflow-orchestration\">6) Automation and Workflow Orchestration<\/h4><p class=\"wp-block-paragraph\">Automation helps MSPs standardize response across customers. Alert-triggered workflows, runbook support, escalation chains, and governed actions can reduce repetitive manual work.<\/p><p class=\"wp-block-paragraph\">Good automation does not replace engineers. It gives them a faster, more consistent way to act.<\/p><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50\">\n  \n  <div class=\"rtc-text-content__wrapper\">\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900\">\n        <p>Want to understand how automation helps MSPs scale operations without increasing overhead?<\/p>\n      <\/div>\n    \n          \n      \n              <div>\n            <a href=\"https:\/\/www.logicmonitor.com\/blog\/7-reasons-why-msps-benefit-from-it-automation\" class=\"btn btn-link\" target=\"_self\">\n        Read our Blog          <span class=\"icon-end\"><svg class=\"\" width=\"20px\" height=\"20px\" style=\"fill: #060F4B\">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-arrow-right\"><\/use>\n    <\/svg><\/span>\n      <\/a>\n        <\/div>\n            <\/div>\n<\/div><h4 class=\"wp-block-heading\" id=\"h-7-ai-guided-rca-prioritization-and-next-best-action\">7) AI-guided RCA, Prioritization and Next-Best Action<\/h4><p class=\"wp-block-paragraph\">AI should do more than summarize alerts. It should help teams interpret telemetry, identify likely root causes, prioritize by impact, recommend next steps, and coordinate action within guardrails.<\/p><p class=\"wp-block-paragraph\">MSP teams get fewer disconnected clues, a clearer view of customer impact, and better evidence that service has recovered.<\/p><h4 class=\"wp-block-heading\" id=\"h-8-digital-experience-and-internet-performance-visibility\">8) Digital Experience and Internet Performance Visibility<\/h4><p class=\"wp-block-paragraph\">MSPs also need to know whether the issue sits inside the customer environment or somewhere in the service delivery path. That includes user experience, web performance, APIs, DNS, CDN, ISP behavior, and SaaS availability.<\/p><p class=\"wp-block-paragraph\">This helps teams prove time to innocence when the issue is external and confirm that the customer experience has recovered after remediation.<\/p><h4 class=\"wp-block-heading\" id=\"h-9-validation-at-the-user-layer\">9) Validation at the User Layer<\/h4><p class=\"wp-block-paragraph\">MSPs need to show customers what happened, what changed, and how service performance is trending. Customer-facing dashboards, scheduled reports, dashboard snapshots, SLA views, and QBR-ready evidence all support that work.<\/p><p class=\"wp-block-paragraph\">The easier it is to show what happened and how the team responded, the easier it is to prove the value of the service.<\/p><h2 class=\"wp-block-heading\" id=\"h-best-msp-software-for-monitoring-and-observability\">Best MSP Software for Monitoring and Observability<\/h2><p class=\"wp-block-paragraph\">Each platform below solves a different slice of the MSP monitoring problem. The right choice depends on the environments you support, the workflows your team runs, and how much context engineers need before they can act.<\/p><figure class=\"wp-block-table is-style-stripes\"><table class=\"has-fixed-layout\"><thead><tr><th>Plateforme<\/th><th>Best For<\/th><th>Key Strengths<\/th><\/tr><\/thead><tbody><tr><td><strong>LogicMonitor<\/strong><\/td><td>MSPs managing multi-customer hybrid environments that need infrastructure, cloud, network, digital experience, and AI-guided troubleshooting in one operational view<\/td><td>Multi-tenant architecture with RBAC<br>Collector-based hybrid monitoring<br>Auto-discovery, topology, and context<br>Alert correlation<br>AI-guided RCA and incident prioritization through Edwin AI<br>Digital experience and Internet performance visibility across APIs, DNS, CDN, ISP behavior, and SaaS delivery paths through Catchpoint<br>ITSM\/PSA integrations<br>Customer-specific dashboards and reporting<br>R\u00e9solution automatis\u00e9e<\/td><\/tr><tr><td><strong>Datadog<\/strong><\/td><td>Cloud-native and application-heavy environments<\/td><td>Infrastructure, application, log, and network telemetry<br>Cloud-first monitoring model<br>Flexible tagging and dashboarding<br>Broad integration ecosystem<\/td><\/tr><tr><td><strong>Dynatrace<\/strong><\/td><td>Large-scale hybrid and multi-cloud environments with complex application dependencies<\/td><td>D\u00e9couverte automatique<br>Service mapping<br>Application observability<br>AI-assisted root cause analysis<\/td><\/tr><tr><td><strong>SolarWinds Observability<\/strong><\/td><td>MSPs that need consolidated monitoring across networks, servers, and applications<\/td><td>Infrastructure and network monitoring<br>Topology visualization<br>Automatic discovery<br>Broad device and vendor coverage<\/td><\/tr><tr><td><strong>ManageEngine (OpManager \/ Site24x7)<\/strong><\/td><td>MSPs managing multi-site networks and infrastructure-heavy environments<\/td><td>Network, server, WAN, wireless, and storage monitoring<br>Fault monitoring<br>Centralized multi-site visibility<br>Infrastructure-focused reporting<\/td><\/tr><tr><td><strong>New Relic<\/strong><\/td><td>Cloud-native environments focused on distributed applications<\/td><td>APM<br>Log and infrastructure monitoring<br>Support OpenTelemetry<br>Service-level visibility<\/td><\/tr><tr><td><strong>ScienceLogic<\/strong><\/td><td>Enterprise-scale environments with AIOps and service mapping needs<\/td><td>Infrastructure and application monitoring<br>Event correlation<br>Service mapping<br>Automatisation des workflows<\/td><\/tr><tr><td><strong>IBM Instana<\/strong><\/td><td>Microservices-heavy and application performance environments<\/td><td>Automatic discovery<br>Dependency mapping<br>Distributed tracing<br>Real-time application monitoring<\/td><\/tr><\/tbody><\/table><\/figure><p class=\"wp-block-paragraph\"><\/p><div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9ba6dbca wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\"><\/div>\n<\/div><h4 class=\"wp-block-heading\">1) LogicMonitor<\/h4><p class=\"wp-block-paragraph\">LogicMonitor gives MSPs one place to monitor hybrid customer environments across infrastructure, network, cloud, digital experience, and AI-guided incident response.<\/p><p class=\"wp-block-paragraph\">LM Envision brings infrastructure, cloud, network, logs, and events into a shared observability layer. Catchpoint IPM extends visibility into the service-delivery paths customers depend on, including user experience, Internet performance, APIs, DNS, CDN, ISP behavior, and SaaS availability. Edwin AI helps teams interpret signals, prioritize incidents, identify likely root causes, and coordinate response through ITSM and PSA integrations.<\/p><p class=\"wp-block-paragraph\">For MSP teams, that means fewer disconnected signals, clearer customer impact, faster troubleshooting, and stronger proof that service has recovered.<\/p><p class=\"wp-block-paragraph\"><strong>Key strengths:<\/strong><\/p><ul class=\"wp-block-list\">\n<li>Multi-tenant monitoring with customer isolation and role-based access control<\/li>\n\n\n\n<li>Collector-based monitoring for hybrid environments without heavy agent overhead<\/li>\n\n\n\n<li>Auto-discovery across infrastructure, cloud resources, network devices, and services<\/li>\n\n\n\n<li>Topology and context for understanding dependencies across customer environments<\/li>\n\n\n\n<li>Alert correlation, dynamic thresholds, and AI-assisted root cause analysis<\/li>\n\n\n\n<li>Digital experience and Internet performance visibility through Catchpoint<\/li>\n\n\n\n<li>Native integrations with ConnectWise, Autotask, ServiceNow, and other ITSM tools<\/li>\n\n\n\n<li>Customer-specific dashboards, dashboard snapshots, and reporting views<\/li>\n\n\n\n<li>REST API and integrations across monitoring, ITSM, and automation workflows<\/li>\n<\/ul><p class=\"wp-block-paragraph\"><\/p><p class=\"wp-block-paragraph\">Watchouts:<\/p><ul class=\"wp-block-list\">\n<li>LogicMonitor strengthens the monitoring and observability layer; it is not a replacement for PSA, billing, backup, or security tools.<\/li>\n\n\n\n<li>MSPs get the most value when collector groups, resource groups, dashboards, alert routing, and customer segmentation are set up intentionally.<\/li>\n<\/ul><p class=\"wp-block-paragraph\"><br><strong>Website: <\/strong><a href=\"https:\/\/www.logicmonitor.com\/fr\/solutions\/msp\">LogicMonitor MSP Monitoring<\/a><\/p><h4 class=\"wp-block-heading\">2) Datadog<\/h4><p class=\"wp-block-paragraph\">Datadog brings infrastructure, application, log, and network telemetry into a cloud-first platform.<\/p><p class=\"wp-block-paragraph\">MSPs should weigh that strength against usage-based costs, configuration needs, and the extra work required to manage cleanly across many customers.<\/p><p class=\"wp-block-paragraph\">Key considerations:<\/p><ul class=\"wp-block-list\">\n<li>Useful for cloud-native and containerized environments<\/li>\n\n\n\n<li>Stronger fit for application and service telemetry than traditional MSP operations<\/li>\n\n\n\n<li>Costs can increase as telemetry volume grows<\/li>\n\n\n\n<li>Multi-customer workflows may require extra configuration<\/li>\n<\/ul><p class=\"wp-block-paragraph\"><br><strong>Site web<\/strong>: <a href=\"https:\/\/www.datadoghq.com\/monitoring\/cloud-observability\/\">Datadog Observability<\/a><\/p><h4 class=\"wp-block-heading\">3) Dynatrace<\/h4><p class=\"wp-block-paragraph\">Dynatrace is built for automated discovery, service mapping, and application-aware observability across distributed systems.<\/p><p class=\"wp-block-paragraph\">The tradeoff is depth versus operational fit: cost, implementation effort, and day-to-day administration can be heavy for multi-customer MSP teams.<\/p><p class=\"wp-block-paragraph\">Key considerations:<\/p><ul class=\"wp-block-list\">\n<li>Useful for complex application and hybrid environments<\/li>\n\n\n\n<li>Automated discovery and dependency mapping can support root cause analysis<\/li>\n\n\n\n<li>Implementation and administration can be heavy<\/li>\n\n\n\n<li>Licensing and total cost may be difficult to manage across many customers<\/li>\n<\/ul><p class=\"wp-block-paragraph\"><br><strong>Site web<\/strong>: <a href=\"https:\/\/www.dynatrace.com\/\">Dynatrace Observability<\/a><\/p><h4 class=\"wp-block-heading\">4) SolarWinds Observability<\/h4><p class=\"wp-block-paragraph\">SolarWinds Observability may fit teams that already know the SolarWinds ecosystem or need infrastructure and network monitoring across familiar IT environments.<\/p><p class=\"wp-block-paragraph\">MSPs that already know SolarWinds may find it familiar, but they should still pressure-test alert noise, hybrid coverage, and management overhead.<\/p><p class=\"wp-block-paragraph\">Key considerations:<\/p><ul class=\"wp-block-list\">\n<li>Familiar option for infrastructure and network monitoring<\/li>\n\n\n\n<li>Topology visualization and discovery can help with environment mapping<\/li>\n\n\n\n<li>Alert noise may require careful tuning<\/li>\n\n\n\n<li>Advanced use cases can add setup and management complexity<\/li>\n<\/ul><p class=\"wp-block-paragraph\"><br><strong>Site web<\/strong>: <a href=\"https:\/\/www.solarwinds.com\/solutions\/solarwinds-observability\">SolarWinds Observability<\/a><\/p><h4 class=\"wp-block-heading\">5) ManageEngine (OpManager \/ Site24x7)<\/h4><p class=\"wp-block-paragraph\">ManageEngine tools cover network, server, WAN, wireless, storage, and fault monitoring across distributed sites.<\/p><p class=\"wp-block-paragraph\">It can be a practical fit for infrastructure-heavy environments, though broader observability and service workflow needs may require more integration work.<\/p><p class=\"wp-block-paragraph\">Key considerations:<\/p><ul class=\"wp-block-list\">\n<li>Useful for network and infrastructure monitoring<\/li>\n\n\n\n<li>Can support multi-site visibility and fault management<\/li>\n\n\n\n<li>Advanced features may require additional modules<\/li>\n\n\n\n<li>Third-party integrations and scale can require extra planning<\/li>\n<\/ul><p class=\"wp-block-paragraph\"><br><strong>Site web<\/strong>: <a href=\"https:\/\/www.manageengine.com\/network-monitoring\/\">ManageEngine OpManager \/ Site24x7<\/a><\/p><h4 class=\"wp-block-heading\">6) New Relic<\/h4><p class=\"wp-block-paragraph\">New Relic combines application performance monitoring, logs, infrastructure telemetry, and OpenTelemetry support in one platform.<\/p><p class=\"wp-block-paragraph\">Its application-first model can work well for cloud-native customers, but MSPs should check the fit for network coverage, infrastructure-heavy accounts, customer segmentation, and reporting.<\/p><p class=\"wp-block-paragraph\">Key considerations:<\/p><ul class=\"wp-block-list\">\n<li>Useful for application and service-level visibility<\/li>\n\n\n\n<li>OpenTelemetry support can help with flexible data ingestion<\/li>\n\n\n\n<li>Less focused on traditional infrastructure-heavy MSP environments<\/li>\n\n\n\n<li>Cost and data volume need to be watched closely<\/li>\n<\/ul><p class=\"wp-block-paragraph\"><br><strong>Site web<\/strong>: <a href=\"https:\/\/newrelic.com\/\">New Relic Observability<\/a><\/p><h4 class=\"wp-block-heading\">7) ScienceLogic<\/h4><p class=\"wp-block-paragraph\">ScienceLogic supports complex hybrid environments with infrastructure and application monitoring, event correlation, and service mapping.<\/p><p class=\"wp-block-paragraph\">It can support complex environments, but setup, customization, and tuning need to match the team&rsquo;s capacity.<\/p><p class=\"wp-block-paragraph\">Key considerations:<\/p><ul class=\"wp-block-list\">\n<li>Useful for AIOps-style monitoring and event correlation<\/li>\n\n\n\n<li>Service mapping can support complex environments<\/li>\n\n\n\n<li>Setup and customization may be resource-intensive<\/li>\n\n\n\n<li>Alert tuning is important to avoid noise<\/li>\n<\/ul><p class=\"wp-block-paragraph\"><br><strong>Site web<\/strong>: <a href=\"https:\/\/sciencelogic.com\/solutions\/observability\">ScienceLogic Observability Platform<\/a><\/p><h4 class=\"wp-block-heading\">8) IBM Instana<\/h4><p class=\"wp-block-paragraph\">IBM Instana focuses on real-time monitoring for applications, infrastructure, and microservices-based environments.<\/p><p class=\"wp-block-paragraph\">Its real-time application focus is useful for microservices-heavy environments, while broader MSP needs may require additional planning around infrastructure, network, reporting, and service workflows.<\/p><p class=\"wp-block-paragraph\">Key considerations:<\/p><ul class=\"wp-block-list\">\n<li>Useful for microservices and application performance monitoring<\/li>\n\n\n\n<li>Automatic discovery and dependency mapping can help in dynamic environments<\/li>\n\n\n\n<li>Less centered on infrastructure-heavy MSP operations<\/li>\n\n\n\n<li>Large-scale deployment may require planning and tuning<\/li>\n<\/ul><p class=\"wp-block-paragraph\"><br><strong>Site web<\/strong>: <a href=\"https:\/\/www.ibm.com\/products\/instana\">IBM Instana Observability<\/a><\/p><h2 class=\"wp-block-heading\" id=\"h-how-logicmonitor-helps-msps-move-from-detection-to-resolution\">How LogicMonitor Helps MSPs Move From Detection to Resolution<\/h2><p class=\"wp-block-paragraph\">During an incident, MSP teams need to know where the problem started, which customer services are affected, and which action should happen next. LogicMonitor connects those details across monitoring, digital experience, AI-guided troubleshooting, and service workflows.<\/p><p class=\"wp-block-paragraph\">Here&rsquo;s how the pieces work together:<\/p><p class=\"wp-block-paragraph\">1. LM Envision collects telemetry across the customer environment, including infrastructure, cloud, network, logs, events, and service dependencies.<\/p><p class=\"wp-block-paragraph\">2. Topology, context, and alert correlation help the team see what changed and which systems are related.<\/p><p class=\"wp-block-paragraph\">3. Catchpoint extends the view into digital experience and Internet performance, including APIs, DNS, CDN, ISP behavior, SaaS delivery paths, and user experience.<\/p><p class=\"wp-block-paragraph\">4. Edwin AI helps prioritize the incident, surface likely root cause, summarize what is happening, and recommend next actions.<\/p><p class=\"wp-block-paragraph\">5. PSA or ITSM integrations help route the work into the right service workflow.<\/p><p class=\"wp-block-paragraph\">6. Experience validation helps confirm whether the customer-facing service has recovered.<\/p><p class=\"wp-block-paragraph\">Response gets faster when engineers can see the failure domain, route the work, and confirm the customer-facing service is healthy again.<\/p><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50\">\n      <span class=\"head-icon\"><svg class=\"\" width=\"50px\" height=\"50px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-light-calendar-check\"><\/use>\n    <\/svg><\/span>\n  \n  <div class=\"rtc-text-content__wrapper\">\n          <h4 class=\"rtc-text-content__headline fs-sm-text-display-xxs fs-md-text-display-xs fs-lg-text-display-sm font-medium text-core-blue-900\">\n        See what&rsquo;s affecting every customer, faster      <\/h4>\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900\">\n        <p>LogicMonitor gives MSP teams one view across infrastructure, cloud, network, digital experience, and incident context, so they can troubleshoot faster and show customers when service is healthy again.<\/p>\n      <\/div>\n    \n          \n      \n              <div>\n            <a href=\"https:\/\/www.logicmonitor.com\/fr\/signup\" class=\"btn btn-link\" target=\"_self\">\n        D\u00e9marrer l'essai gratuit          <span class=\"icon-end\"><svg class=\"\" width=\"20px\" height=\"20px\" style=\"fill: #060F4B\">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-arrow-right\"><\/use>\n    <\/svg><\/span>\n      <\/a>\n        <\/div>\n            <\/div>\n<\/div><h3 class=\"wp-block-heading\" id=\"h-faqs\">FAQ<\/h3><div class=\"accordion-block accordion-block--light\">\n      <div class=\"accordion-block__items\">\n              <div class=\"accordion-block__item active\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-what-is-the-difference-between-msp-software-and-rmm-software\">\n            What is the difference between MSP software and RMM software?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer active\">\n            <p>RMM software is one category in the MSP software stack. It helps teams monitor and manage endpoints, servers, and devices, often through agents. MSP software can also include PSA, monitoring and observability, security, backup, billing, and reporting tools.<\/p>\n<p>Here, we&rsquo;re focused on monitoring and observability: the layer MSPs use to understand customer health across infrastructure, cloud, network, SaaS, and digital experience.<\/p>\n                      <\/div>\n        <\/div>\n              <div class=\"accordion-block__item\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-why-do-msps-need-observability-if-they-already-use-rmm-and-psa-tools\">\n            Why do MSPs need observability if they already use RMM and PSA tools?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer\">\n            <p>RMM and PSA tools answer different questions. RMM shows device and endpoint health. PSA tracks service work, tickets, SLAs, and customer workflows.<\/p>\n<p>Observability connects signals across the environment so teams can see what changed, what&rsquo;s affected, and where to start troubleshooting.<\/p>\n                      <\/div>\n        <\/div>\n              <div class=\"accordion-block__item\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-what-should-msps-look-for-in-monitoring-and-observability-software\">\n            What should MSPs look for in monitoring and observability software?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer\">\n            <p>Prioritize hybrid coverage, customer segmentation, auto-discovery, topology and dependency context, intelligent alerting, PSA or ITSM integrations, reporting, and digital experience visibility.<\/p>\n<p>The right platform helps your team bring customers online quickly, find the real issue, and show that service is healthy again.<\/p>\n                      <\/div>\n        <\/div>\n              <div class=\"accordion-block__item\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-how-does-ai-help-msp-teams-operate-more-efficiently\">\n            How does AI help MSP teams operate more efficiently?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer\">\n            <p>AI is useful when it gives engineers a better starting point. It can correlate alerts, prioritize incidents by impact, surface likely root cause, summarize incident context, and recommend next steps.<\/p>\n<p>The goal is less repetitive triage and a more consistent response across customers.<\/p>\n                      <\/div>\n        <\/div>\n              <div class=\"accordion-block__item\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-how-does-logicmonitor-support-msp-monitoring-and-observability\">\n            How does LogicMonitor support MSP monitoring and observability?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer\">\n            <p>LogicMonitor helps MSPs monitor hybrid customer environments across infrastructure, cloud, network, logs, events, and services. Catchpoint adds digital experience and Internet performance visibility across APIs, DNS, CDN, ISP behavior, SaaS delivery paths, and user experience. Edwin AI helps teams interpret signals, prioritize incidents, identify likely root cause, and coordinate action through service workflows.<\/p>\n<p>Those capabilities help MSPs move from detection to diagnosis to validation faster.<\/p>\n                      <\/div>\n        <\/div>\n          <\/div>\n  <\/div>","protected":false},"excerpt":{"rendered":"<p>D\u00e9couvrez les capacit\u00e9s d'observabilit\u00e9 dont les MSP ont besoin pour r\u00e9duire le bruit et r\u00e9soudre les incidents plus rapidement.<\/p>","protected":false},"author":16,"featured_media":613201,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"unicorn_plugin_options_block_body_class":"","footnotes":""},"categories":[5035,5066],"tags":[5331,7850,5683,7777,7760,7752,7776,6872,6939,7050],"industry":[7518],"language":[7],"role":[7527],"lm_search_queries":[],"lm_strategic_tags":[],"topic":[6781],"class_list":["post-613150","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","industry-managed-service-provider","language-english","role-service-support","topic-observability"],"acf":{"is_global_bar_disabled":false,"is_global_bar_overriden":false,"is_search_excluded":false,"page_language":"english","translated_pages":"","reviewers":false,"is_global_form_disabled":false,"is_global_form_override":false,"component_layouts":false,"related_resources":false,"updated_date":"","author_section_checkbox":false,"reviewer_name":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Best MSP Software in 2026: How to Choose the Right Platform | LogicMonitor<\/title>\n<meta name=\"description\" content=\"MSPs need more than RMM and PSA tools to troubleshoot customer environments. Learn which monitoring and observability capabilities help reduce alert noise, identify root cause, and improve service delivery.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Best MSP Software in 2026: How to Choose the Right Platform\" \/>\n<meta property=\"og:description\" content=\"MSPs need more than RMM and PSA tools to troubleshoot customer environments. 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l'\u00e9lan de l'entreprise en APAC : une conversation avec Dave Patnaik"},"content":{"rendered":"<?xml encoding=\"UTF-8\"><p class=\"wp-block-paragraph\">There&rsquo;s a lot happening across Asia Pacific right now. Enterprises are moving quickly to modernize operations, adopt AI, and manage growing complexity across increasingly distributed environments, and the opportunity ahead for LogicMonitor in the region continues to grow alongside it.<\/p><p class=\"wp-block-paragraph\">That&rsquo;s why I&rsquo;m especially excited to welcome Dave Patnaik to LogicMonitor as our new Vice President of APAC.<\/p><p class=\"wp-block-paragraph\">I&rsquo;ve had the chance to spend time with Dave over the past few weeks, and what immediately stood out was his deep understanding of the region, his customer-first mindset, and his experience building high-performing enterprise and partner organizations across APAC. Having led Red Hat&rsquo;s $1B APJ ecosystem business, along with leadership roles at Forescout, SolarWinds, Wolters Kluwer, Trend Micro, Dave brings deep operational and regional\/international experience that will be incredibly valuable as we continue growing across Asia Pacific.<\/p><p class=\"wp-block-paragraph\">We recently sat down to talk about what&rsquo;s changing across the enterprise technology landscape, why APAC remains such an important growth market, how customer expectations are evolving, and what excites him most about joining LogicMonitor at this stage of the company&rsquo;s journey.<\/p><p class=\"wp-block-paragraph\"><strong>John: <\/strong><strong>You&rsquo;ve spent your career building and scaling enterprise and partner organizations across APAC. What was it about LogicMonitor, and this moment in the market, that made this the right opportunity for you?<\/strong><\/p><p class=\"wp-block-paragraph\">Dave: Throughout my career scaling massive enterprise and partner ecosystems in APJ &amp; International markets, I have watched organizations invest millions into monitoring tools, only to end up with more data silos, fragmented views, and worst of all, severe alert fatigue. The human scaled operating model that IT was built on simply cannot keep pace with modern digital complexity.<\/p><p class=\"wp-block-paragraph\">What brought me to LogicMonitor is the fact that we aren&rsquo;t just building another dashboard. We are fundamentally shifting the paradigm from reactive visibility to true Autonomous IT. Passing $400M in ARR globally&mdash;with our AI operating layer, Edwin AI, already driving a third of total bookings proves that enterprises are hungry for this exact shift. To step in and lead this world class team right as we fundamentally redefine how enterprises operate is a challenge and an opportunity I could not pass up.<\/p><p class=\"wp-block-paragraph\"><strong>John: <\/strong><strong>APAC is an incredibly diverse and fast-moving region. Where are you seeing the biggest opportunities and challenges for enterprise organizations right now?<\/strong><\/p><p class=\"wp-block-paragraph\">Dave: The single greatest operational challenge APJ leaders face today is the &lsquo;blind spot problem.&rsquo; Today&rsquo;s enterprise footprint spans legacy on premises data centers, hyper scale public clouds, dozens of SaaS applications, and complex global Internet routing pathways. When an application degrades for a user in Tokyo or Sydney, IT teams waste hours finger pointing because they can not tell if the issue is in their code, an AWS region, a local ISP peering point, or a global CDN.<\/p><p class=\"wp-block-paragraph\">This is exactly where our massive market opportunity lies. By integrating Catchpoint&rsquo;s Internet performance intelligence directly into LogicMonitor and feeding that telemetry into Edwin AI, we are eliminating those external perimeters and blind spots entirely. We are giving APJ enterprise leaders a single, cohesive source of truth that connects back end infrastructure directly to real world end user digital experiences.<\/p><p class=\"wp-block-paragraph\"><strong>John: <\/strong><strong>You&rsquo;ve led large ecosystem and partner organizations throughout your career. How do you see the role of partners evolving across APAC?<\/strong><\/p><p class=\"wp-block-paragraph\">Dave: In APJ, partners aren&rsquo;t just a channel; they are the absolute lifeblood of scale. But the traditional partner relationship based on transactional software reselling is dead. Today, Global System Integrators (GSIs), managed service providers (MSPs), and regional cloud partners are under immense pressure to deliver actual business outcomes, protect client SLAs, and drive down operational toil.<\/p><p class=\"wp-block-paragraph\">My mission is to build a scalable, highly lucrative partner ecosystem across the region. We are empowering our partners to embed our agentic AIOps directly into their managed services delivery. By arming them with the LogicMonitor platform, we are giving them an AI centric engine to reduce incident noise, accelerate root cause isolation, and pass &lsquo;self-healing&rsquo; IT capabilities straight to their end customers.&nbsp;<\/p><p class=\"wp-block-paragraph\"><strong>John: <\/strong><strong>A lot of organizations are trying to balance innovation, AI adoption, and operational resilience all at once. What are customers telling you they need most right now?<\/strong><\/p><p class=\"wp-block-paragraph\">Dave: Customers are looking for simplicity and confidence. They don&rsquo;t want more dashboards or another tool to manage.&nbsp;<\/p><p class=\"wp-block-paragraph\">What they need right now is predictive resilience and trusted automation. They want a platform that can map complex infrastructure dependencies across their entire estate, prioritize alerts based on actual business impact, and run automated, governed remediation workflows before a human operator even has to get involved. They need technology that quietly handles the operational heavy lifting so their engineering talent can actually focus on topline innovation.<\/p><p class=\"wp-block-paragraph\"><strong>John: <\/strong><strong>LogicMonitor recently announced its Autonomous IT Innovation Program. How do you see AI changing enterprise operations over the next few years?<\/strong><\/p><p class=\"wp-block-paragraph\">Dave: The launch of our Autonomous IT Innovation Program marks a deliberate turn toward an AI centric operational future. Over the next few years, AI will become the primary layer through which enterprise teams work. But let me be perfectly clear: this is not about replacing human operators or removing specialized expertise. It is about removing the endless &lsquo;toil&rsquo; that burns teams out.<\/p><p class=\"wp-block-paragraph\">We are building next generation, user-in-the-loop workflows. Edwin AI serves as the front door, swiftly doing the manual compilation, correlation, and guided root-cause investigation across billions of data points in real time. It presents the exact context, blast radius, and remediation options, but keeps the human enterprise operator firmly in the control plane with robust governance. It elevates the role of the IT professional from an exhausted firefighter to a high-level strategic orchestrator<\/p><p class=\"wp-block-paragraph\"><strong>John: <\/strong><strong>What excites you most about the opportunity ahead for LogicMonitor in APAC?<\/strong><\/p><p class=\"wp-block-paragraph\">Dave: What excites me most is the raw speed, diversity, and appetite for digital transformation across the APJ market. From the rapid infrastructure scaling in ASEAN to the highly sophisticated enterprise requirements across Australia, New Zealand, and Japan, there is a massive delta between legacy monitoring capabilities and what the modern digital economy requires. LogicMonitor has the right platform, the right AI engine with Edwin, and the absolute perfect market timing to completely dominate this space. The opportunity to build this footprint from the ground up alongside such an ambitious global team is incredibly energizing.<\/p><p class=\"wp-block-paragraph\"><strong>John: <\/strong><strong>As you think about your first 6&ndash;12 months, what are your biggest priorities?<\/strong><\/p><p class=\"wp-block-paragraph\">Dave: I have three priorities for my first year for APJ:<\/p><ol class=\"wp-block-list\">\n<li><strong>Modernize and Scale our GTM Team:<\/strong> We are aggressively modernizing our regional go to market execution. We are aligning our teams around an AI-first platform narrative, ensuring every single engagement focuses on unlocking quantifiable business outcomes, rapid time to value, and massive operational ROI for our customers.<\/li>\n\n\n\n<li><strong>Accelerate Regional Expansion:<\/strong> We are expanding deep into targeted high growth enterprise countries, ensuring we have the localized presence, ecosystem partners, support, and domain expertise necessary to back up major enterprise migrations across the APJ theater.<\/li>\n\n\n\n<li><strong>Deepen the Partner Control Plane:<\/strong> We are completely aligning our success with our ecosystem. I want LogicMonitor to be the unquestioned vendor of choice for every major GSI, LSI, VAR and regional service provider looking to deliver modern, self healing digital operations to their clients.<\/li>\n<\/ol><p class=\"wp-block-paragraph\"><\/p><style>\n.toc-container {\ndisplay: none !important;\n}\n\n.blog-detail .blog-sidebar .blog-sidebar-content {\ngap: 0 !important;\n}\n<\/style><script>\nconst observer = new MutationObserver(() => {\n  const toc = document.querySelector('.toc-container');\n  const sidebar = document.querySelector('.blog-detail .blog-sidebar .blog-sidebar-content');\n\n  if (toc) toc.style.display = 'none';\n  if (sidebar) sidebar.style.gap = '0px';\n\n  if (toc && sidebar) {\n    observer.disconnect();\n  }\n});\n\nobserver.observe(document.body, {\n  childList: true,\n  subtree: true\n});\n<\/script>","protected":false},"excerpt":{"rendered":"<p>LogicMonitor accueille Dave Patnaik en tant que vice-pr\u00e9sident pour l'APAC, apportant une solide exp\u00e9rience en leadership d'entreprise et aupr\u00e8s des partenaires pour acc\u00e9l\u00e9rer la croissance r\u00e9gionale et les op\u00e9rations pilot\u00e9es par l'IA.<\/p>","protected":false},"author":14,"featured_media":612976,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"unicorn_plugin_options_block_body_class":"","footnotes":""},"categories":[1],"tags":[],"industry":[6790],"language":[7],"role":[],"lm_search_queries":[],"lm_strategic_tags":[],"topic":[],"class_list":["post-612974","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","industry-all","language-english"],"acf":{"is_global_bar_disabled":false,"is_global_bar_overriden":false,"page_language":"english","translated_pages":"","reviewers":false,"is_search_excluded":false,"is_global_form_disabled":false,"is_global_form_override":false,"component_layouts":false,"related_resources":false,"updated_date":"","author_section_checkbox":true,"reviewer_name":"","author_image":"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/02\/John.png","author_linkedin":"https:\/\/www.linkedin.com\/in\/johngrosshans\/","author_name":"John Grosshans","author_job_title":"President of Field Operations, LogicMonitor","author_dept":"","author_bio":"John Grosshans oversees LogicMonitor\u2019s global go-to-market organization, including marketing, customer success, sales, and channel functions. With more than 20 years of leadership in enterprise software and cloud, he brings deep experience building scalable teams and driving growth at scale.\r\nPrior to joining LogicMonitor, John served as Chief Operations Officer at Coveo, where he led a 600-person global sales organisation and drove international bookings. He also held senior leadership roles at Palo Alto Networks, Amazon Web Services, Oracle and SAP, delivering customer-first innovation and operational rigor in fast-growing environments. At LogicMonitor, John is focused on expanding the company\u2019s global reach, accelerating growth, and helping enterprises harness the full power of AI to transform their digital operations.\r\nJohn holds a Bachelor of Science in Industrial Distribution from Clarkson University and is based in Laguna Beach, CA."},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Building Enterprise Momentum Across APAC: A Conversation with Dave Patnaik | LogicMonitor<\/title>\n<meta name=\"description\" content=\"LogicMonitor welcomes Dave Patnaik as VP of APAC, bringing deep enterprise and partner leadership experience to accelerate regional growth and AI-driven operations.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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des performances Internet : Comprendre l'exp\u00e9rience num\u00e9rique du point de vue de l'utilisateur"},"content":{"rendered":"<?xml encoding=\"UTF-8\"><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50 rtc-text-content--no-top-pad\">\n      <span class=\"head-icon\"><svg class=\"\" width=\"50px\" height=\"50px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-light-book-open\"><\/use>\n    <\/svg><\/span>\n  \n  <div class=\"rtc-text-content__wrapper\">\n          <h4 class=\"rtc-text-content__headline fs-sm-text-display-xs fs-md-text-display-sm fs-lg-text-display-md font-medium text-core-blue-900\">\n        Le t\u00e9l\u00e9chargement rapide :      <\/h4>\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900 headline-is-quote\">\n        <p><span style=\"font-weight: 400\">Internet Performance Monitoring (IPM) provides end-to-end visibility into what happens between your infrastructure and your users, across networks and services you don&rsquo;t own or control.<\/span><\/p>\n      <\/div>\n    \n                  <ul class=\"rtc-text-content__bullet-list\">\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p><span style=\"font-weight: 400\">Most monitoring tools tell you whether your systems are up. IPM helps you validate whether they&rsquo;re actually reaching people, on their network, in their location, right now.<\/span><\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p><span style=\"font-weight: 400\">Catchpoint&rsquo;s Global Agent Network, part of the LogicMonitor platform, is independent from your cloud hosting, which means when your provider goes down, your visibility doesn&rsquo;t go down with it.<\/span><\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p><span style=\"font-weight: 400\">The difference between availability and reachability sounds subtle until an outage hits users in one region and your dashboards show everything green.<\/span><\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p><span style=\"font-weight: 400\">If your monitoring stops at your own infrastructure, you&rsquo;re only seeing half the picture. IPM monitors the other half.<\/span><\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p><span style=\"font-weight: 400\">If your monitoring stops at your own infrastructure, you&rsquo;re only seeing half the picture. IPM monitors the other half.<\/span><\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                  <\/ul>\n      \n      \n            <\/div>\n<\/div><p class=\"wp-block-paragraph\">The internet is your network now. Your apps live in the cloud, your users are everywhere, and the systems that deliver your applications and services to them use hundreds of providers, ISPs, and networks beyond your control.<\/p><p class=\"wp-block-paragraph\">In practice, that means infrastructure monitoring is the foundation. You also need visibility into everything beyond your perimeter. <a href=\"https:\/\/www.logicmonitor.com\/fr\/internet-performance-monitoring\">Surveillance des performances Internet<\/a> (IPM) extends that visibility across the entire delivery path from your systems to your users, through every layer in between.<\/p><p class=\"wp-block-paragraph\">Watch a walkthrough of how Catchpoint&rsquo;s IPM monitors from real&#8209;user vantage points and surfaces composite experience, Core Web Vitals, and AI&#8209;identified events in a single view, or keep reading to learn more.<\/p><section id=\"\" class=\"section bg-white theme-light    section-bg-dark\">\n        <div class=\"section-content container\">\n    <div class=\"full-width-media-wrapper\">\n<div class=\"media-assets-block\">\n    <div class=\"media-container object-center-center aspect-auto type-wistia_embed\" style=\"max-width: 100svh; \">\n\n          <div class=\"wistia_embed\">\n        <div class=\"\">\n          <p><script src=\"https:\/\/fast.wistia.com\/embed\/medias\/3mk0scotaf.jsonp\" async><\/script><br>\n<script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script><\/p>\n<div class=\"wistia_responsive_padding\" style=\"padding: 56.25% 0 0 0; position: relative;\">\n<div class=\"wistia_responsive_wrapper\" style=\"height: 100%; left: 0; position: absolute; top: 0; width: 100%;\">\n<div class=\"wistia_embed wistia_async_3mk0scotaf videoFoam=true\" style=\"height: 100%; position: relative; width: 100%;\">\n<div class=\"wistia_swatch\" style=\"height: 100%; left: 0; opacity: 0; overflow: hidden; position: absolute; top: 0; transition: opacity 200ms; width: 100%;\"><img decoding=\"async\" style=\"filter: blur(5px); height: 100%; object-fit: contain; width: 100%;\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/3mk0scotaf\/swatch\" alt=\"\" aria-hidden=\"true\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n        <\/div>\n      <\/div>\n      <\/div>\n  <\/div>\n<\/div><\/div><\/section><h3 class=\"wp-block-heading\" id=\"h-where-your-users-actually-are\">Where Your Users Actually Are<\/h3><p class=\"wp-block-paragraph\">APM tools are useful for monitoring what happens inside your stack, but they lack visibility of the full internet stack between your infrastructure and the person trying to load a page, sign in, or complete a transaction.<br>Your <a href=\"https:\/\/www.catchpoint.com\/glossary\/internet-stack\">internet stack<\/a> includes the paths and services users rely on to reach your applications, such as BGP, DNS, CDNs, backbone ISPs, wireless networks, last-mile connections, and edge locations.<\/p><figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/04\/Image-1-The-Internet-Stack-brings-hidden-interdependencies-1024x594.png\" alt=\"\"><\/figure><p class=\"wp-block-paragraph\">IPM provides visibility into each layer of the internet stack, giving teams a clearer view of the conditions users experience when they access digital services. So when performance suffers, or an outage hits, that visibility is what determines whether you&rsquo;re looking at your problem to fix or someone else&rsquo;s.<\/p><h3 class=\"wp-block-heading\" id=\"h-what-ipm-monitors-and-why-it-matters\">What IPM Monitors, and Why It Matters<\/h3><p class=\"wp-block-paragraph\">Most monitoring tools ask one question: Is it up? IPM asks a different question: whether your systems are actually reaching people at all.<\/p><p class=\"wp-block-paragraph\">That&rsquo;s the difference between availability and reachability. Availability shows whether a system responds. Reachability indicates whether users can access it through the networks they use.<\/p><p class=\"wp-block-paragraph\">That distinction matters for customer-facing services, employee tools, ecommerce flows, SaaS applications, and APIs. A service can be running while DNS resolution, ISP routing, CDN behavior, or a third-party dependency creates friction for users.<\/p><p class=\"wp-block-paragraph\">IPM helps teams move from suspicion to evidence. When a payment API slows down, DNS resolution spikes, or a provider route introduces latency, IPM surfaces that evidence at the affected layer of the internet stack rather than leaving teams to guess where in the delivery path things broke down.<\/p><h3 class=\"wp-block-heading\" id=\"h-the-worlds-largest-active-monitoring-network\">The World&rsquo;s Largest Active Monitoring Network<\/h3><p class=\"wp-block-paragraph\">LogicMonitor, via Catchpoint, runs the world&rsquo;s largest active monitoring network, and where you monitor from matters more than most people realize. If you only monitor from the same cloud infrastructure where your applications are hosted, you create an inherent conflict of interest with visibility. When that infrastructure experiences an outage or degradation, your monitoring is subject to exactly the same conditions.&nbsp;<\/p><p class=\"wp-block-paragraph\">Catchpoint addresses this by monitoring backbone ISPs, wireless carriers, last-mile networks, and edge nodes that are entirely decoupled from your hosting environment, so you see it clearly when something degrades upstream or downstream of your infrastructure, rather than losing the signal at the moment you need it most. This keeps outside&#8209;in validation running even when internal telemetry looks healthy.<\/p><h3 class=\"wp-block-heading\" id=\"h-what-you-can-see-with-ipm\">What You Can See With IPM<\/h3><p class=\"wp-block-paragraph\">IPM gives you a unified view of performance across your entire internet stack. From a single dashboard, you can track:<\/p><ul class=\"wp-block-list\">\n<li><strong>Composite Experience Score<\/strong>: an at-a-glance read on how your users are experiencing your product<\/li>\n\n\n\n<li><strong>Uptime and availability metrics<\/strong>: is it up, and for whom<\/li>\n\n\n\n<li><strong>Web performance metrics<\/strong>: load times, response times, and request paths<\/li>\n\n\n\n<li><strong>Visual display metrics<\/strong>: how the page actually renders in the browser<\/li>\n\n\n\n<li><strong>Core Web Vitals<\/strong>: the signals that affect both user experience and search ranking<\/li>\n\n\n\n<li><strong>AI-powered event identification<\/strong>: surface anomalies without wading through noise<\/li>\n<\/ul><p class=\"wp-block-paragraph\">For deeper investigation, filmstrip views and detailed waterfall data let you trace exactly what happened during an individual test run step by step. Beyond the core dashboard, Catchpoint IPM includes customizable dashboards, test management, instant tests, scheduling, alerts, and integrations so it fits into the workflows your team already uses.<\/p><h3 class=\"wp-block-heading\" id=\"h-how-internet-performance-monitoring-supports-the-move-toward-autonomous-it\">How Internet Performance Monitoring Supports the Move Toward Autonomous IT<\/h3><p class=\"wp-block-paragraph\">Autonomous IT runs on a closed loop: detect signals, understand what is affected, decide what should happen next, take governed action, and verify that the action worked. Each step depends on the quality of the data behind it.<\/p><p class=\"wp-block-paragraph\">Internet performance monitoring strengthens that loop by adding evidence that internal telemetry can&rsquo;t provide on its own. For example, what happens between the user and the service, across the internet paths and third-party dependencies outside your own infrastructure.<br>Together, <a href=\"https:\/\/www.logicmonitor.com\/fr\/platform\">LM Envision<\/a>, <a href=\"https:\/\/www.logicmonitor.com\/blog\/edwin-ai-catchpoint-internet-visibility-autonomous-it\">Catchpoint, and Edwin AI<\/a> give teams the visibility, context, and governed action needed to operate with more confidence across the full digital environment.<\/p><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50\">\n      <span class=\"head-icon\"><svg class=\"\" width=\"50px\" height=\"50px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-light-calendar-check\"><\/use>\n    <\/svg><\/span>\n  \n  <div class=\"rtc-text-content__wrapper\">\n          <h4 class=\"rtc-text-content__headline fs-sm-text-display-xxs fs-md-text-display-xs fs-lg-text-display-sm font-medium text-core-blue-900\">\n        See Internet Performance Monitoring In Action      <\/h4>\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900\">\n        <p><span style=\"font-weight: 400\">Learn how LogicMonitor uses Catchpoint to extend visibility across digital experience, external dependencies, and Internet performance as part of one connected Autonomous IT system.<\/span><\/p>\n      <\/div>\n    \n          \n      \n              <div>\n            <a href=\"https:\/\/www.logicmonitor.com\/catchpoint\/tours-demos\" class=\"btn btn-link\" target=\"_self\">\n        Demandez une d\u00e9mo          <span class=\"icon-end\"><svg class=\"\" width=\"20px\" height=\"20px\" style=\"fill: #060F4B\">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-arrow-right\"><\/use>\n    <\/svg><\/span>\n      <\/a>\n        <\/div>\n            <\/div>\n<\/div><h2 class=\"wp-block-heading\" id=\"h-faqs\">FAQ<\/h2><div class=\"accordion-block accordion-block--light\">\n      <div class=\"accordion-block__items\">\n              <div class=\"accordion-block__item active\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-what-is-internet-performance-monitoring-ipm\">\n            What is Internet Performance Monitoring (IPM)?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer active\">\n            <p><span style=\"font-weight: 400\">IPM is an outside-in approach to monitoring that shows what happens between your infrastructure and your users across the Internet paths, providers, and dependencies your services rely on but do not control. It complements traditional observability by adding evidence from the full delivery chain, so teams can see whether issues start in their own stack, with a dependency, or somewhere in the Internet itself.<\/span><\/p>\n                      <\/div>\n        <\/div>\n              <div class=\"accordion-block__item\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-how-is-ipm-different-from-apm-or-traditional-infrastructure-monitoring\">\n            How is IPM different from APM or traditional infrastructure monitoring?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer\">\n            <p><span style=\"font-weight: 400\">Infrastructure and APM tools focus on what happens inside your systems, such as servers, services, and application code. IPM focuses on reachability and experience across the Internet stack&mdash;DNS, BGP, CDNs, ISPs, last-mile networks, and edge locations&mdash;so you can tell whether users in specific regions or networks can actually reach a service even when internal dashboards look healthy.<\/span><\/p>\n                      <\/div>\n        <\/div>\n              <div class=\"accordion-block__item\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-why-does-reachability-matter-if-my-services-are-already-highly-available\">\n            Why does &ldquo;reachability&rdquo; matter if my services are already highly available?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer\">\n            <p><span style=\"font-weight: 400\">Availability tells you whether a system responds; reachability tells you whether users can access that system over the networks they use in real life. Teams often see incidents where everything is &ldquo;green&rdquo; internally while users in one geography or ISP see timeouts or failures, and IPM closes that gap by revealing where along the Internet path things are breaking.<\/span><\/p>\n                      <\/div>\n        <\/div>\n              <div class=\"accordion-block__item\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-where-does-catchpoint-monitor-from-and-why-does-that-matter\">\n            Where does Catchpoint monitor from, and why does that matter?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer\">\n            <p><span style=\"font-weight: 400\">Catchpoint&rsquo;s global agent network runs active tests from backbone ISPs, wireless carriers, last-mile networks, and edge locations that are decoupled from your hosting providers. That independence means your visibility does not disappear during a cloud or provider outage, and you can quickly see whether problems are upstream, downstream, or inside your own environment.<\/span><\/p>\n                      <\/div>\n        <\/div>\n              <div class=\"accordion-block__item\">\n          \n          <h3 class=\"accordion-block__question\" id=\"h-how-does-ipm-support-autonomous-it-with-logicmonitor\">\n            How does IPM support Autonomous IT with LogicMonitor?            <span class=\"accordion-block__icon\">\n              <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M6 9L12 15L18 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n            <\/span>\n          <\/h3>\n          <div class=\"accordion-block__answer\">\n            <p><span style=\"font-weight: 400\">Within the LogicMonitor platform, IPM data feeds the Autonomous IT closed loop by adding real-world Internet performance and digital experience evidence into detection, diagnosis, decision-making, and verification. LM Envision provides internal telemetry, Catchpoint extends visibility to user experience and Internet performance, and Edwin AI uses that combined context to guide governed action during incidents.<\/span><\/p>\n                      <\/div>\n        <\/div>\n          <\/div>\n  <\/div>","protected":false},"excerpt":{"rendered":"<p>D\u00e9couvrez comment Catchpoint \u00e9tend la visibilit\u00e9 de LogicMonitor sur l'exp\u00e9rience num\u00e9rique, les d\u00e9pendances externes et les performances Internet pour l'informatique autonome.<\/p>","protected":false},"author":16,"featured_media":612530,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"unicorn_plugin_options_block_body_class":"","footnotes":""},"categories":[5035],"tags":[7753,5331,7811,5346,5683,7777,7752,7018,7084,7794],"industry":[6790],"language":[7],"role":[6786],"lm_search_queries":[],"lm_strategic_tags":[],"topic":[6774],"class_list":["post-612528","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","industry-all","language-english","role-itops","topic-digital-experience"],"acf":{"is_global_bar_disabled":false,"is_global_bar_overriden":false,"is_search_excluded":false,"page_language":"english","translated_pages":"","reviewers":false,"is_global_form_disabled":false,"is_global_form_override":false,"component_layouts":false,"related_resources":false,"updated_date":"","author_section_checkbox":false,"reviewer_name":""},"yoast_head":"<!-- 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autonome commence maintenant : Rencontrez LogicMonitor au AWS Summit de New York"},"content":{"rendered":"<?xml encoding=\"UTF-8\"><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50 rtc-text-content--no-top-pad\">\n      <span class=\"head-icon\"><svg class=\"\" width=\"50px\" height=\"50px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-light-book-open\"><\/use>\n    <\/svg><\/span>\n  \n  <div class=\"rtc-text-content__wrapper\">\n          <h4 class=\"rtc-text-content__headline fs-sm-text-display-xs fs-md-text-display-sm fs-lg-text-display-md font-medium text-core-blue-900\">\n        Le t\u00e9l\u00e9chargement rapide :      <\/h4>\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900 headline-is-quote\">\n        <p><span style=\"font-weight: 400\">LogicMonitor will be at AWS Summit New York to show how teams can connect AWS monitoring, digital experience data, and AI-guided operations before performance issues reach customers.<\/span><\/p>\n      <\/div>\n    \n                  <ul class=\"rtc-text-content__bullet-list\">\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p><span style=\"font-weight: 400\">LogicMonitor runs on AWS and has first-hand migration experience from moving its own data centers to AWS.<\/span><\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p><span style=\"font-weight: 400\">LM Envision gives teams visibility across AWS services, hybrid infrastructure, VMware environments, Kubernetes, networks, storage, applications, and business services.<\/span><\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p><span style=\"font-weight: 400\">Edwin AI brings together telemetry, topology, event context, and service impact to help teams understand what changed, what&rsquo;s affected, and what to do next.<\/span><\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p><span style=\"font-weight: 400\">Catchpoint adds outside-in visibility across digital experience, Internet performance, application journeys, DNS, API, CDN, ISP, SaaS, and external dependencies.<\/span><\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                      <li class=\"bullet-list-item\">\n              <span class=\"bullet-list-item__icon\">\n                <svg class=\"\" width=\"24px\" height=\"24px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-check-mark\"><\/use>\n    <\/svg>              <\/span>\n              <div class=\"bullet-list-item__content\">\n                                  <span class=\"bullet-list-item__content-heading fs-sm-text-sm fs-md-text-md fs-lg-text-md text-midnight-blue-500\">\n                    <p><span style=\"font-weight: 400\">At AWS Summit New York, LogicMonitor will focus on AWS migration, AI and high-performance workloads, operational noise reduction, and digital experience visibility.<\/span><\/p>\n                  <\/span>\n                              <\/div>\n            <\/li>\n                  <\/ul>\n      \n      \n            <\/div>\n<\/div><p class=\"wp-block-paragraph\">AI is changing how teams build, deploy, and support digital services. It&rsquo;s also putting more pressure on the systems behind those services: compute, storage, networks, Kubernetes clusters, Internet paths, third-party dependencies, and hybrid infrastructure.<\/p><p class=\"wp-block-paragraph\">For many enterprises, more of that system now runs on AWS. At AWS Summit New York, LogicMonitor will show how teams can connect AWS monitoring, digital experience data, and AI-guided operations before performance issues reach customers.<\/p><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50\">\n  \n  <div class=\"rtc-text-content__wrapper\">\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900\">\n        <p><span style=\"font-weight: 400\">Meet LogicMonitor at AWS Summit New York and see how Autonomous IT connects AWS, hybrid infrastructure, digital experience, and Internet performance.<\/span><\/p>\n      <\/div>\n    \n          \n      \n              <div>\n            <a href=\"https:\/\/www.logicmonitor.com\/fr\/aws\" class=\"btn btn-link\" target=\"_self\">\n        Planifier une r\u00e9union          <span class=\"icon-end\"><svg class=\"\" width=\"20px\" height=\"20px\" style=\"fill: #060F4B\">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-arrow-right\"><\/use>\n    <\/svg><\/span>\n      <\/a>\n        <\/div>\n            <\/div>\n<\/div><h2 class=\"wp-block-heading\" id=\"h-aws-modernization-needs-a-new-operating-model\">AWS Modernization Needs a New Operating Model<\/h2><p class=\"wp-block-paragraph\">AWS gives enterprises the scale and flexibility to modernize quickly. Teams are migrating VMware workloads, expanding cloud-native services, building on Kubernetes, experimenting with generative AI, and using AWS services like Amazon Bedrock and SageMaker to move faster.<\/p><p class=\"wp-block-paragraph\">EC2 instances launch and terminate. Kubernetes clusters scale. Applications depend on services inside and outside AWS. AI workloads add new performance and cost variables. A single customer-facing experience may rely on cloud infrastructure, data center systems, external APIs, DNS, CDN performance, Internet routing, and SaaS services.<\/p><p class=\"wp-block-paragraph\">Dashboards alone can&rsquo;t connect those signals fast enough during an incident. Teams need to know which service changed, which users are affected, and whether the issue sits inside AWS, outside AWS, or somewhere between systems.<\/p><h2 class=\"wp-block-heading\" id=\"h-logicmonitor-and-aws-a-partnership-built-for-hybrid-transformation\">LogicMonitor and AWS: A Partnership Built for Hybrid Transformation<\/h2><p class=\"wp-block-paragraph\">LogicMonitor runs on AWS and has migrated from its own data centers to AWS, giving the team first-hand experience with cloud transformation. That experience shapes how we help customers plan migrations, reduce risk, validate performance, and operate after workloads move.<\/p><p class=\"wp-block-paragraph\">For AWS customers, LogicMonitor provides visibility across cloud and hybrid environments, including AWS services, on-premises infrastructure, VMware environments, Kubernetes, networks, storage, applications, and business services.<\/p><p class=\"wp-block-paragraph\">LogicMonitor is also available in AWS Marketplace, giving customers a streamlined way to buy through AWS. For organizations with AWS committed spend, Private Offers can simplify purchasing while supporting broader modernization work.<\/p><h2 class=\"wp-block-heading\" id=\"h-edwin-ai-turns-signals-into-next-steps\">Edwin AI Turns Signals into Next Steps<\/h2><p class=\"wp-block-paragraph\">Edwin AI is LogicMonitor&rsquo;s AI agent for IT operations. It brings together telemetry, topology, event context, and service impact so teams can understand what changed, what&rsquo;s affected, and what to do next.<\/p><p class=\"wp-block-paragraph\">In AWS environments, that context can change by the minute as instances launch, containers scale, dependencies shift, and customer-facing services move across cloud and hybrid systems. Metrics, logs, traces, events, configuration changes, and performance data all move too fast for manual correlation.<\/p><p class=\"wp-block-paragraph\">Edwin AI reduces that work by adapting thresholds, correlating events, surfacing context-rich alerts, accelerating root cause analysis, summarizing incidents, and recommending next actions. Teams get clearer priorities during incidents and a practical path to governed automation where it makes sense.<\/p><h2 class=\"wp-block-heading\" id=\"h-no-blind-spots-means-seeing-aws-from-the-inside-out-and-outside-in\">No Blind Spots Means Seeing AWS From the Inside Out and Outside In<\/h2><p class=\"wp-block-paragraph\">Most AWS monitoring conversations start inside the cloud. Teams need visibility into services like EC2, S3, RDS, EKS, ECS, Lambda, VPC, load balancing, Bedrock, and SageMaker.<\/p><p class=\"wp-block-paragraph\">But customers don&rsquo;t experience infrastructure from the inside.<\/p><p class=\"wp-block-paragraph\">They experience applications from the outside. They feel slow page loads, failed transactions, broken journeys, regional latency, third-party outages, and Internet performance issues. They don&rsquo;t care whether the root cause lives in AWS, a data center, a DNS provider, a CDN, an API dependency, or somewhere between systems.<\/p><p class=\"wp-block-paragraph\">That&rsquo;s where Catchpoint adds critical outside-in visibility. It extends LogicMonitor&rsquo;s view beyond internal systems into digital experience, application journeys, web performance, DNS, API, CDN, ISP, SaaS, external dependencies, and Internet performance. Teams can validate whether services are reachable, responsive, and performing the way users expect.<\/p><p class=\"wp-block-paragraph\">With internal AWS telemetry and outside-in experience data in the same operating picture, teams can answer sharper incident questions:<\/p><ul class=\"wp-block-list\">\n<li>Is the issue inside AWS, outside AWS, or somewhere between systems?<\/li>\n\n\n\n<li>&nbsp;Which users, regions, services, or application journeys are affected?<\/li>\n\n\n\n<li>&nbsp;Is this a service issue, an Internet issue, an external dependency issue, or a hybrid infrastructure issue?<\/li>\n\n\n\n<li>&nbsp;What should the team prioritize first?<\/li>\n\n\n\n<li>&nbsp;How do we verify that the experience has recovered?<\/li>\n<\/ul><h2 class=\"wp-block-heading\" id=\"h-modernization-doesnt-end-when-workloads-move\">Modernization Doesn&rsquo;t End When Workloads Move<\/h2><p class=\"wp-block-paragraph\">A migration isn&rsquo;t finished when the workload moves. Teams still need to validate performance, monitor dependencies, control costs, and make sure users aren&rsquo;t affected.<\/p><p class=\"wp-block-paragraph\">AI initiatives create a similar operational burden. Once a model is deployed, teams still need to monitor the infrastructure supporting it, including compute, storage, networking, Kubernetes, AWS AI services, application dependencies, and user experience.<\/p><p class=\"wp-block-paragraph\">LogicMonitor helps teams automatically discover AWS resources and maintain visibility as environments change. For organizations migrating from VMware, modernizing data centers, or running across AWS and traditional infrastructure, that continuity reduces the risk of losing context mid-transition.<\/p><h2 class=\"wp-block-heading\" id=\"h-what-to-expect-from-logicmonitor-at-aws-summit-new-york\"><br>What to Expect From LogicMonitor at AWS Summit New York<\/h2><p class=\"wp-block-paragraph\">We&rsquo;ll be talking with AWS Summit attendees about:<\/p><h3 class=\"wp-block-heading\" id=\"h-aws-migration-and-modernization\">AWS Migration and Modernization<\/h3><p class=\"wp-block-paragraph\">How to discover dependencies, monitor source and destination environments side by side, and validate performance before, during, and after migration.<\/p><h3 class=\"wp-block-heading\" id=\"h-ai-and-high-performance-workloads\">AI and High-Performance Workloads<\/h3><p class=\"wp-block-paragraph\">How to monitor Bedrock, SageMaker, EKS, EC2 GPU instances, compute utilization, storage, network performance, and the hybrid systems behind AI applications.<\/p><h3 class=\"wp-block-heading\" id=\"h-edwin-ai\">Edwin AI<\/h3><p class=\"wp-block-paragraph\">How AI-guided correlation, anomaly detection, dynamic thresholds, incident summaries, and recommended next actions reduce manual triage.<\/p><h3 class=\"wp-block-heading\" id=\"h-catchpoint\">Point de rattrapage<\/h3><p class=\"wp-block-paragraph\">How outside-in visibility across user experience, DNS, API, CDN, ISP, SaaS, and Internet health validates whether services are working for customers.<\/p><h2 class=\"wp-block-heading\" id=\"h-get-clearer-answers-during-aws-incidents\">Get Clearer Answers During AWS Incidents<\/h2><p class=\"wp-block-paragraph\">Most IT teams aren&rsquo;t asking for another dashboard. They need to know what changed, what&rsquo;s at risk, which users are affected, and what action to take next.<\/p><p class=\"wp-block-paragraph\">At AWS Summit New York, let&rsquo;s talk about where AWS visibility, digital experience monitoring, and AI-guided operations can reduce risk in your environment.<\/p><div class=\"rtc-text-content rtc-text-content__light bg-cool-grey-50\">\n      <span class=\"head-icon\"><svg class=\"\" width=\"50px\" height=\"50px\" style=\"fill: \">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-light-calendar-check\"><\/use>\n    <\/svg><\/span>\n  \n  <div class=\"rtc-text-content__wrapper\">\n          <h4 class=\"rtc-text-content__headline fs-sm-text-display-xxs fs-md-text-display-xs fs-lg-text-display-sm font-medium text-core-blue-900\">\n        Meet LogicMonitor at AWS Summit New York      <\/h4>\n    \n          <div class=\"rtc-text-content__body fs-sm-text-md fs-md-text-lg fs-lg-text-lg text-core-blue-900\">\n        <p><span style=\"font-weight: 400\">See how LogicMonitor helps AWS customers connect cloud visibility, digital experience monitoring, and AI-guided operations with LM Envision, Catchpoint, and Edwin AI.<\/span><\/p>\n      <\/div>\n    \n          \n      \n              <div>\n            <a href=\"https:\/\/www.logicmonitor.com\/fr\/aws\" class=\"btn btn-link\" target=\"_self\">\n        En savoir plus          <span class=\"icon-end\"><svg class=\"\" width=\"20px\" height=\"20px\" style=\"fill: #060F4B\">\n        <use xlink:href=\"https:\/\/www.logicmonitor.com\/wp-content\/themes\/unicorntwentyfive\/assets\/icons\/sprite.svg#icon-arrow-right\"><\/use>\n    <\/svg><\/span>\n      <\/a>\n        <\/div>\n            <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>D\u00e9couvrez comment LogicMonitor apporte l'IT autonome au AWS avec Edwin AI, Catchpoint, et une visibilit\u00e9 unifi\u00e9e sur les syst\u00e8mes hybrides.<\/p>","protected":false},"author":16,"featured_media":612524,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"unicorn_plugin_options_block_body_class":"","footnotes":""},"categories":[5035],"tags":[5339,7758,5408,7850,5814,7777,7813,6264,6311,7752],"industry":[6790],"language":[7],"role":[6784],"lm_search_queries":[],"lm_strategic_tags":[],"topic":[6770],"class_list":["post-612522","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","industry-all","language-english","role-cloudops","topic-cloud"],"acf":{"is_global_bar_disabled":false,"is_global_bar_overriden":false,"is_search_excluded":false,"page_language":"english","translated_pages":"","reviewers":false,"is_global_form_disabled":false,"is_global_form_override":false,"component_layouts":false,"related_resources":false,"updated_date":"","author_section_checkbox":false,"reviewer_name":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Autonomous IT Starts Now: Meet LogicMonitor at AWS Summit New York | LogicMonitor<\/title>\n<meta name=\"description\" content=\"LogicMonitor\u2019s AWS Summit New York presence highlights Autonomous IT, Edwin AI-first observability, and Catchpoint-powered visibility across AWS, hybrid infrastructure, and digital experience.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Autonomous IT Starts Now: Meet LogicMonitor at AWS Summit New York\" \/>\n<meta property=\"og:description\" content=\"LogicMonitor\u2019s AWS Summit New York presence highlights Autonomous IT, Edwin AI-first observability, and Catchpoint-powered visibility across AWS, hybrid infrastructure, and digital experience.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.logicmonitor.com\/fr\/blog\/autonomous-it-aws-summit-new-york\" \/>\n<meta property=\"og:site_name\" content=\"LogicMonitor\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/LogicMonitor\/\" \/>\n<meta property=\"article:published_time\" content=\"2026-06-04T15:39:40+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-04T15:39:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.logicmonitor.com\/wp-content\/uploads\/2026\/06\/Blog_Autonomous-IT-Starts-Now-_AWS_SummitNY_1600x900_MetaTag.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"900\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"destiny.setzer@logicmonitor.com\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@logicmonitor\" 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