AI agents are everywhere in the headlines—but no one seems to agree on what they actually are. Some vendors call chatbots “agents.” Others promise full autonomy. Most leave you with more questions than answers.
We cut through the noise.
This plain-English guide breaks down:
- What an AI agent really is (and isn’t)
- How agents differ from chatbots and automation
- The three levels of AI agency
- What AI agents can actually do for IT operations today
- Why true autonomy is still a work in progress
If you’ve been wondering whether agentic AI is real, useful, or just another buzzword—start here.