Where is your business operationally today and what changes do you need to make to plan for the future?
You started as a VAR, but over time, you realized there was a need to move to a recurring model, so you began to build an MSP. Then you reached the point that so many MSPs do, where you couldn’t scale the business. Or maybe you have found a way to scale your business, have a significant amount of recurring revenue, but realize there is a constant evolution taking place. What are top MSPs doing to get to the next level? The answer is in optimization and automation. DevOps (the methodology or way of thinking that started in AppDev) is also applicable to your MSP service delivery model.
Hear how two IT Operation leaders, David Powell (VP of Cloud and Managed Services at TekLinks) and Jeff Behl (Chief Network Architect at LogicMonitor), have developed processes and built workflows to automate and streamline business processes in their organizations.