The Great Resignation: IT resources at risk

Managed Service Providers (MSPs) face a number of challenges ranging from outages and cyberattacks to employee attrition and lack of resources. In 2021 and 2022, a global uptick in skilled workers leaving the workforce altogether has become a source of disruption and has resulted in companies putting new measures in place to retain top talent.

Employees on the move

MSPs rely on trained staff to keep businesses running. Frequent staff turnover and delays in filling positions have spurred MSPs to adopt new strategies to attract and retain talent.

Employees on the move

Top talent retention strategies

To combat staff shortage problems, MSPs are offering higher salaries and other competitive benefits, as well as more flexible work options. Another barrier to talent retention? The amount of hours employees spend on repetitive and routine tasks that could be automated.

Top talent retention strategies

The case for IT automation

When skilled employees spend close to 40% of their week working on manual and repetitive tasks, they have less time for innovation and strategic goals. Automating these tasks can increase employee satisfaction and help MSPs achieve their goals.

The case for IT automation

If you’d like to explore how LogicMonitor can help automate and streamline your operations, find out how we can provide insight into your infrastructure, to your logs and applications to make better business decisions on logicmonitor.com/msp.

METHODOLOGY: In October 2021, LogicMonitor commissioned an independent research firm to survey 600 senior global employees working for IT Managed Service Providers (MSPs) in nine countries. The goal of LogicMonitor’s research was to understand the state of MSPs in 2022 and beyond, provide key insights into their strategic goals, and offer up recommendations on how to accelerate transformation to attain those goals.