United BioSource’s Transformation with LogicMonitor: Advancing Pharmaceutical IT

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Business need

Grow customer base by demonstrating cutting-edge infrastructure and consistently adhering to SLAs; comply with stringent industry standards and client audits; maintain uninterrupted services and quickly diagnose and resolve issues to ensure continuous access to vital information

In the fast-paced world of pharmaceutical research, United BioSource is leading the charge with a revolutionary IT transformation, thanks to their partnership with LogicMonitor. This strategic collaboration has reshaped how they manage IT operations, vital for supporting critical drug research and patient care.

Key Highlights:

  • Enhanced Alert Management: LogicMonitor has revolutionized United BioSource’s approach to IT alerts, reducing noise by 90% and allowing for focused effective responses.
  • Rapid Outage Response: The introduction of LogicMonitor’s tools has dramatically decreased response times to website outages, transforming hours of troubleshooting into mere minutes.
  • Compliance and Client Confidence: With LogicMonitor, United BioSource showcases robust compliance with SLAs, strengthening trust with pharmaceutical clients and regulatory bodies, which is essential in their field.

This case study is more than a success story; it’s an insight into how the right IT infrastructure can propel an entire industry forward. Join us in discovering how United BioSource, with LogicMonitor, is setting new standards in pharmaceutical research and IT excellence.