About LogicMonitor

LogicMonitor Maintenance and Deployment Windows

Routine Maintenance Window

When: Thursdays, 6-9 p.m. PT
Potential Interruption: Up to 30 minutes, although all effort is made to completely avoid downtime

Customers will be given advance notice of any planned downtime within the maintenance window that is expected to last longer than five minutes. If emergency maintenance requiring downtime must be performed outside of the Thursday maintenance window, advance notice will be provided when feasible. Emergency maintenance is exceedingly rare, and only undertaken when absolutely necessary to ensure the ongoing functionality of the platform.

Maintenance Event

Notification

Maintenance
(within maintenance window)
If more than 5 minutes of downtime is expected, advance notification will be provided
Emergency Maintenance
(outside of maintenance window)
If any downtime is expected, advance notification will be provided when feasible

New Version Deployment Windows

When: Mondays and Wednesdays, 6-9 p.m. PT
Potential Interruption: Up to five minutes, although typically less than one minute

In addition to weekly maintenance windows, LogicMonitor deployment windows occur approximately every three weeks on Mondays and Wednesdays from 6-9 p.m. PT. Generally, you can expect your portal to receive new versions within a single deployment window per release cycle.

Customers will be notified of new LogicMonitor deployments 48 hours in advance. In the event that we need to deploy a patch, the deployment will take place during the next upcoming deployment window; no advance notification will be provided.

Deployment Event

Notification

New version deployment
(within deployment window)
In-app notification will be provided 48 hours in advance
Patch deployment
(within deployment window)
No advance notice
Emergency patch deployment
(outside of deployment window)
In-app notification will be provided 24 hours in advance when feasible