About LogicMonitor

LogicMonitor Maintenance Window

LogicMonitor has a routine technical maintenance window each Thursday from 6:00-9:00 pm PT.

Additionally, deployments of new LogicMonitor versions are routinely performed approximately every three weeks on Tuesdays and Thursdays from 6:00-9:00 pm PT.  During this time, your portal may be offline for up to thirty minutes, though downtime is typically kept to two minutes. This will not result in any gaps in collected data.

You will be notified of new LogicMonitor version deployments at least 48 hours in advance via in-app notifications. Other technical support and downtime scheduled outside our normal maintenance window will be communicated via email or in-app notification at least 48 hours in advance, as well. In the rare event that we need to implement an emergency point release outside our scheduled maintenance window, a notification will be posted in customer portals 24 hours in advance. 

Planned Events

Downtime Duration

Notification method

Software (version) releases, point releases, miscellaneous maintenance/patching. Occurs during maintenance window. Up to 30 minutes Email or in-app notification 48 hours in advance
Emergency releases and emergency maintenance/patching. Occurs outside of maintenance window. Up to 30 minutes Email or in-app notification 24 hours in advance

During a maintenance window all effort is made to avoid any downtime, however there is always a heightened risk of downtime due to the fact that planned changes and patching activities occur.  Customers will be notified of any downtime/service interruptions greater than ten minutes past planned timeframes including cases where downtime is not expected.  Any downtime in a maintenance window of thirty minutes greater than planned will be documented as an Outage or Service Disruption. Advanced notification is not guaranteed if customer downtime totals less than 5 minutes outside the scheduled weekly maintenance window.

Unplanned Events

Downtime Duration

Notification method

Extended service interruptions or downtime in a maintenance window. 10 minutes greater than planned Affected customers notified via email or status.logicmoniitor.com
Outage or Service Disruption in a maintenance window 30 minutes greater than planned Affected customers notified via email or status.logicmonitor.com
Any Outage or Service Disruption (outside a maintenance window) 5 minutes Affected customers notified via email or status.logicmonitor.com