Responding to email/SMS email alert notifications
When you receive alert notifications via email/SMS email, you can click the link in the alert email or SMS message to respond to your alerts in your browser. But you can also reply to the alert directly via SMS or email.
Note: Replies to SMS alert messages received through an email to sms gateway (as opposed to native SMS) will only be delivered if the subject line is maintained. This is a restriction of the carrier - if the subject line is removed by the phone when replying, the reply will not be delivered to LogicMonitor. This is a known issue with some Android phones. In this case, you can reply to the alert via using the email app, or have the alert delivered by native SMS.
Email/SMS email response commands
Use the following commands in the body of the reply to an email or SMS email alert notification: