Alerts

Can I disable alerting?

Sometimes, you don't need to know about conditions that would generate alert - as the device being monitored may not be in production, or maybe you don't care about performance issues, just availability. However, before you disable alerting we recommend that you consider the following points:

  • Can you disable routing instead? - If you're getting alerts that are not important to you, you can disable routing for those alerts so that you aren't notified for them in the future. To do this, configure your alert rules table so that the alerts you don't want to route don't match any of your alert rules. You may want to disable routing for alerts that you or someone else may want to be aware of, but you don't want to be notified for. These types of alerts should typically be set to a warning severity and are good alerts to review in an alert reports.
  • Can you change the alert criteria to make the alert more meaningful? - If you are receiving alert notifications that are not important to you, and you really aren't interested in seeing them in a report either, then you should determine if there is a way that you can change the alert thresholds to make the alert more important.
  • Is it a temporary situation? - If you are wanting to disable alerting temporarily because, for example, you're doing maintenance and don't want to receive a bunch of alerts, then setting scheduled down time (SDT) would be more appropriate. SDT allows you to disable alert routing for a specified period of time.

 

How to disable alerting

If you do need to disable alerting, you can do so on a variety of levels:

Disable alerting for one or more datapoints

To disable alerting for one or more datapoints of an instance, but not the entire instance, use the Alert Tuning tab for that instance:

Disable alerting for one or more datapoints

Disable alerting for one or more instances

If you need to disable alerting for more than one instance of a multi-instance datasource, you can use the Alert Tuning tab at the datasource level:

Disable alerting for one or more instances

Disable alerting for datapoints at the group level

To disable alerting for one or more datapoints for all devices in a group, use the Alert Tuning tab for the group:

Disable alerting for datapoints at the group level

Disable alerting for an entire instance, device, group OR account

To disable alerting for an entire instance, device, group, or your entire account you can use the toggle alerting option at that level:

Disable alerting for an entire instance, device, group OR account

 

 

How can I tell whether alerting has been disabled?

A grey alert icon will be displayed next to an item if alerting is disabled for that level (note that alerting may have been disabled at a higher or lower level, however):

How can I tell whether alerting has been disabled?