Support Center

To better serve you during these uncertain times, we will be hosting a weekly support webinar. We’ll cover topics like LogicMonitor admin basics as well as ways to monitor a remote work environment. Tune in every Wednesday at 11:00am PST.

Sign up here

To better serve you during these uncertain times, we will be hosting a weekly support webinar. We’ll cover topics like LogicMonitor admin basics as well as ways to monitor a remote work environment. Tune in every Wednesday at 11:00am PST.

Sign up here

To avoid downtime when moving your collector to another machine, it is usually easiest to install a new collector on the new machine and then transfer the monitored devices from the old collector to the new collector.

 

Once you’ve installed a collector on the new machine, you can transfer monitored devices to the new collector from Settings | Collectors.  Simply locate the collector you’d like to transfer devices from, select the Devices (#) icon, select all devices (or a portion, if you don’t want to transfer all devices) and then select ‘Change Preferred Collector’:

Note: You should ensure that the new collector will have the same privileges as the collector it is replacing.  For example:

  • are devices and networking gear configured to allow snmp access from the new collector device, or were they restricted to the old collector device’s IP address?
  • are database permissions set to allow the new collector device’s IP to query them with sufficient access?

In this Article: