About LogicMonitor

New UI: Alerts Page

Introduction to the New Alerts Page UI

LogicMonitor is rolling out a brand new UI across the platform. The Alerts page is the first to receive the intuitive new look and experience (on October 17).

The new Alerts page launches with a temporary toggle that allows you to switch between the new and old UI. This preview functionality will be available through the middle of January 2020, ensuring there is adequate time for you to experiment with the new UI and adapt internal workflows before the old UI is retired.

Overview image of the Alerts page
▲ The new user interface for the Alerts page. The "New UI Preview" slider, located at the top of the Alerts page, allows you to toggle between the old and new UI.

Because we are deploying the new UI in stages (on a page-by-page basis), you'll initially notice some discrepancies between the new Alerts page UI and other areas of the interface. For example, the Alerts tab, which is available from the Resources page, will not display the updated interface, even though it largely carries the same functionality and data. Similarly, the new vertical left-hand navigation bar only displays for the Alerts page. As we move through rollout, these discrepancies will be resolved. For more information on the overall deployment of the new UI across the platform, see LogicMonitor's New User Interface.

Note: Due to front-end compatibility issues, security risks, and maintenance costs, the new Alerts page does not support Internet Explorer 11. You will need to access this page using one of LogicMonitor's supported browsers, which are listed in Browsers Supported by LogicMonitor.

New Features and Enhancements

In addition to a more intuitive, efficient and attractive UI/UX, several new features and feature enhancements are delivered with the new Alerts page:

More Powerful Filtering

New filter criterion, quick filters, saved filters, and improved filter visibility are all part of the new Alerts page. The majority of filters are available from the filter content area, which expands/collapses by clicking the All Filters button.

Expanded filter content area

Reminder: Multiple criteria within the same filter is joined using an OR operator; criteria across multiple filters is joined using an AND operator. This behavior has not changed from the previous UI.

Time Range Filter

Alerts can now be filtered by time range, according to the time the alert was triggered. The default "Any time" filter includes every alert that resides in your database, but a quick click on Any time opens a menu that features several predefined time ranges (e.g. past hour, past week, etc.), as well as the ability to create a custom time range.

Time range filter

Saved Filters

As you establish filters on the Alerts page, you have the ability to save the current set of filter criteria for future access by clicking Saved Filters. Saved filters are associated with individual user accounts and are not available globally.

Saved Filters

Upon saving, LogicMonitor captures:

  • The current time range (as established by the time range filter)
  • Any search criteria present in the search field
  • All criteria established for the standard filters (e.g. severity, datapoint, resources, etc.)

Note: LogicMonitor offers three predefined filters that represent common sets of criteria.

If a saved filter is active, but criteria has been edited during the current session to cause the alert display results to fall out of compliance with the parameters of the active filter, an asterisk is appended to the filter's name to serve as a reminder that you are no longer within the bounds of the selected filter. When this happens, you can click the saved filter name to reset the page display back to its saved filter criteria, update it with the new criteria, or save the current filter criteria as a brand new filter.

Updating a saved filter
▲ The asterisk appended to the saved filter's name indicates there is a discrepancy between the current active saved filter and the display criteria. Clicking Saved Filters displays a dropdown menu that allows you to (1) save the current filter criteria as a brand new filter, (2) update the saved filter with the new criteria, or (3) quickly return (i.e. reset) to original saved filter criteria.

Filter Count

The All Filters button displays a running tally of all filters currently applied to the alert table. This count includes all filters active as part of a saved filter, filters set on an ad-hoc basis (including time range), and any keyword search parameters currently active in the search field.

▲ There are five filters applied in this example: "Past hour" time range, "10834" keyword search, "ServiceNow" or "NetOps" escalation chains, and all alerts whether cleared or active.

Quick Filters

Along the top of the Alerts page, the total number of active alerts displays, along with alert category breakdowns based on severity, SDT status, and acknowledgment status. These numbers, when clicked, act as quick filters that automatically clear any other filters in place.

Quick filters
▲ When "SDT" is included as an alert count category, the alert severity quick filters (i.e. critical, error, warning) exclude alerts in SDT status.

When the total number of active alerts is clicked as a quick filter, the alert table automatically sorts using both the alert severity level column (primary sort) and the Alert Began column (secondary sort). Other quick filters, when clicked, preserve the sort order that was previously active.

Note: In order to see quick filters for SDT and acknowledgment status, your account's portal settings (as discussed in About the Account Information Page) must designate that the statuses of "Acknowledged" and "In SDT" be included in the alert count.

Improved Process for Alert Acknowledgment and SDT

Instances that are triggering alerts can now be put into SDT (scheduled downtime) en masse, and alert acknowledgment and SDT actions now generate helpful summary confirmation dialogs upon completion.

Bulk "Put in SDT"

It's long been possible to acknowledge multiple alerts at once; now the instances associated with multiple alerts can be put into SDT at once as well.

Acknowledging or putting alerts into SDT en masse
▲ The Acknowledge and Put in SDT options appear when one or more alerts are selected in the alert table.

Note: You cannot put devices into SDT in bulk from the alerts table, only the devices' instances. This is to prevent unintentionally putting a large number of devices into SDT. However, you can still put entire devices into SDT when performing the action from the expanded view of an individual alert.

Acknowledgment and SDT Confirmation

Upon acknowledging alerts or placing their associated instances in SDT, LogicMonitor now presents you with a summary confirmation dialog.

Confirmation summary

New Alert Table Settings

The management of alert table settings has been improved, and two brand new settings have been added.

Hour and Time/Date Display Settings

Two new settings have been added to the Alert Table Settings dialog that control the formatting of the timestamps that display in time-based columns. Use the Preview area at the bottom of the Alert Table Settings dialog to see how each format displays.

Alert table settings

Alert Icon Display

There are two new options for adjusting how the alert severity icons display in the alert table. Use the Preview area at the bottom of the Alert Table Settings dialog to see how these color reversal and size options affect display.

Alert Severity Interface settings

Drag and Drop Column Reorder

Alert table columns can now be reordered right from the alert table by dragging and dropping the columns into their new positions. (Column reordering is also still available from the Alert Table Settings dialog.)

Reminder: Columns can be resized by dragging column header borders. If you hover over a table cell that has truncated text, a tooltip appears displaying the text in its entirety. This behavior has not changed from the previous UI.

Temporary Disablement of Ops Notes from Alerts Page

The ability to directly add or manage Ops Notes from the graphs that display for an expanded alert is temporarily unavailable. This functionality will be added shortly. In the interim, you will find an Ops Notes button from the Alerts page's Graphs tab that, when clicked, opens that resource's Graphs tab from the Resources page.