Microsoft Teams QoS DataSource

LogicMonitor’s MS Teams QoS (Quality of Service) DataSource monitors audio, video, and screen share metrics from MS Teams call records, which are made available by Microsoft. These metrics help identify MS Teams calls that are not performant, and which aspects of the calls are problematic. 

Requirements

• Office 365 SaaS monitoring. For more information, see Microsoft Office 365 Monitoring.
• Enable the Microsoft Graph permission CallRecords.Read.All in Microsoft Azure. For more information, see Microsoft Office 365 Monitoring.

QoS Metrics and Reporting

QoS metrics are reported only for calls that have ended.

• Microsoft reports a maximum latency of 60 minutes after a call ends before metrics may be made available. However, this period may be as short as 15 to 20 minutes.
• Microsoft reports data for calls through the MS Teams app only — not from the browser.
• By default, LogicMonitor reports QoS metrics every five minutes. The Poll Now feature in LogicMonitor (Datapoint > Raw Data) shows metrics for the last scheduled call.

Microsoft callRecord API

LogicMonitor uses Microsoft’s callRecord API to gather all QoS related data for recently-ended calls. The data is collected and processed, and performance metrics are reported to LogicMonitor. For example, you could collect data on the maximum audio jitter across all available segments of a call. For more information, see Get callRecord from the Microsoft documentation.

Audio, Video, and Sharing Metrics

The following metric types are monitored:

• Audio stream
• Video strem
• App sharing or video-based screen sharing stream

Audio Stream Metrics

Name	Description
audioAverageJitter	Average audio jitter
audioAveragePacketLossRate	Average audio packet loss rate
audioAverageRoundTripTime	Average audio round-trip time
audioCalleeNetworkBandwidthLowEventRatio	Callee network bandwidth low event ratio
audioCalleeNetworkDelayEventRatio	Callee network delay low event ratio
audioCalleeNetworkLinkSpeed	Audio link speed for callee network in bits per second
audioCalleeNetworkReceivedQualityEventRatio	Callee network received quality event ratio
audioCalleeNetworkSentQualityEventRatio	Callee network sent quality event ratio
audioCallerNetworkBandwidthLowEventRatio	Caller network bandwidth low event ratio
audioCallerNetworkDelayEventRatio	Caller network delay event ratio
audioCallerNetworkLinkSpeed	Audio link speed for caller network in bits per second
audioCallerNetworkReceivedQualityEventRatio	Caller network received quality event ratio
audioCallerNetworkSentQualityEventRatio	Caller network sent quality event ratio
audioMaxJitter	Maximum audio jitter
audioMaxPacketLossRate	Maximum packet loss rate for audio stream
audioMaxRoundTripTime	Audio maximum round-trip time
audioPacketUtilization	Number of Real-Time Transport Protocol (RTP) audio packets sent in the session
averageAudioNetworkJitter	Average audio network jitter
maxAudioNetworkJitter	Maximum audio network jitter

Video Stream Metrics

Name	Description
videoAverageAudioNetworkJitter	Average audio network jitter in video stream
videoAverageJitter	Average video jitter
videoAveragePacketLossRate	Average video packet loss rate
videoAverageReceivedFrameRate	Average video received frame rate
videoAverageRoundTripTime	Average video round-trip time
videoAverageVideoFrameLossPercentage	Average video frame loss percentage
videoAverageVideoFrameRate	Average video frame rate
videoCalleeNetworkBandwidthLowEventRatio	Callee network bandwidth low event ratio
videoCalleeNetworkDelayEventRatio	Callee network delay event ratio
videoCalleeNetworkLinkSpeed	Callee network link speed
videoCalleeNetworkReceivedQualityEventRatio	Callee network received quality event ratio
videoCalleeNetworkSentQualityEventRatio	Callee network sent quality event ratio
videoCallerNetworkBandwidthLowEventRatio	Caller network bandwidth low event ratio
videoCallerNetworkDelayEventRatio	Caller network delay event ratio
videoCallerNetworkLinkSpeed	Caller network link speed
videoCallerNetworkReceivedQualityEventRatio	Caller network received quality event ratio
videoCallerNetworkSentQualityEventRatio	Caller network sent quality event ratio
videoLowFrameRateRatio	Video low frame rate ratio
videoMaxAudioNetworkJitter	Maximum audio network jitter in video stream
videoMaxJitter	Video maximum jitter
videoMaxPacketLossRate	Maximum packet loss rate for video stream
videoMaxRoundTripTime	Video maximum round trip time
videoPacketUtilization	Number of Real-Time Transport Protocol (RTP) video packets sent in the session

App Sharing or Video-Based Screen Sharing Stream Metrics

Name	Description (Application Sharing)
applicationSharingVideoAverageReceivedFrameRate	Video average received frame rate
applicationSharingVideoAverageVideoFrameRate	Video average frame rate
applicationSharingVideoCalleeNetworkBandwidthLowEventRatio	Callee network bandwidth low event ratio for video
applicationSharingVideoCalleeNetworkDelayEventRatio	Callee network delay event ratio for video
applicationSharingVideoCalleeNetworkLinkSpeed	Callee network link speed for video
applicationSharingVideoCalleeNetworkReceivedQualityEventRatio	Callee network received quality event ratio for video
applicationSharingVideoCalleeNetworkSentQualityEventRatio	Callee network sent quality event ratio for video
applicationSharingVideoCallerNetworkBandwidthLowEventRatio	Caller network bandwidth low event ratio for video
applicationSharingVideoCallerNetworkDelayEventRatio	Caller network delay event ratio for video
applicationSharingVideoCallerNetworkLinkSpeed	Caller network link speed for video
applicationSharingVideoCallerNetworkReceivedQualityEventRatio	Caller network received quality event ratio for video
applicationSharingVideoCallerNetworkSentQualityEventRatio	Caller network sent quality event ratio for video