Overview On October 22, 2020, during the routine maintenance window, LogicMonitor will retire support for an older Transport Layer Security (TLS) cipher suite as well as support for the 1.1 version of the TLS protocol. We are retiring this TLS protocol to align with current best practices for high security environments. Avoiding Potential Operational Impacts … Continued
LogicMonitor is committed to offering the best service for our customers which includes not only continuous platform updates but also world-class support. This article highlights the primary components of LogicMonitor’s customer support program, including support packages, communication channels, and issue severity levels. For more details support features and other aspects of the support program that … Continued
The following table lists the supported browsers for accessing the LogicMonitor console: Browser Supported Version Google Chrome Latest version Mozilla Firefox Latest version Microsoft Edge Latest version Apple Safari Latest version
Overview From within your LogicMonitor portal, you are able to access several support resources, including documentation and technical support. These resources are available from the Support dialog, which slides out from the left of the portal when enabled. Depending upon which area of the product is currently active, you can open the Support dialog by … Continued
Routine Maintenance Window When: Thursdays, 6-9 p.m. PTPotential Interruption: Up to 30 minutes, although all effort is made to completely avoid downtime Customers will be given advance notice of any planned downtime within the maintenance window that is expected to last longer than five minutes. If emergency maintenance requiring downtime must be performed outside of … Continued
With our granular storage engine, we store every sample of your time-series data for the term defined in your service agreement (3 months to 2+ years), subject to the other data retention schedules below. LogicMonitor runs under the assumption that higher data resolution helps when actively involved in the forensic analysis of an issue. After … Continued
Overview Every LogicMonitor customer has a DNS record of [customername].logicmonitor.com. This record resolves to two or more public IP addresses at any given time. Because these IP addresses can and do change over time, it’s imperative that your network’s firewall(s) permit access to all of our public IP addresses. Allowing LogicMonitor’s Public IP Addresses There … Continued
LogicMonitor can be thought of as a system. In most cases, the components actively involved are the Collectors installed in your datacenters and the servers providing your LogicMonitor account. In the standard state, the Collectors use protocols such as SNMP and WMI from your systems to collect data from your monitored hosts, encrypt the data, … Continued
