Employee Name: Afreen Ismail
Title: Customer Success Manager in Singapore
Why did you choose to work at LogicMonitor?
Cloud computing and SaaS-based solutions have long piqued my interest. Coming from a hardware tech consulting experience helped me realize the significance of infrastructure monitoring for customers. LogicMonitor gave me the opportunity to transfer domains while continuing my interests in customer-centric solutions.
What is the biggest thing you have learned in your role so far?
Be patient, broaden your understanding of the problem, and never make assumptions.
What advice has helped you be successful?
Being agile, accepting new challenges, and striving to improve every day
If you could choose anyone, who would you pick as your mentor?
I always try to take something away from every conversation that will help me improve professionally and personally. If I had to pick a few who have always helped me, it would be Billy Yuliadi (Technical Account Manager at Tanium) and Luke Fogarty (Director, Technical Services APAC in LogicMonitor): they have believed in me, given me opportunities, support, and guidance to grow in my career.
What are three words you would use to describe LogicMonitor?
Efficient, Empowering, and Encouraging
What do you like to do in your spare time?
I like acrylic painting and gardening because they help me focus and make me happy 🙂
If you could monitor any one thing, what would it be?
My water intake. I need to devote more time to my health and nutrition.