What is remote monitoring?

Remote monitoring is a platform that allows IT to remotely monitor and manage an entire tech infrastructure, from cloud, to on-prem, to connected networks and more. Remote monitoring gathers information to assess the health of what is monitored.

Is there anything I can't monitor remotely?

Devices that aren't connected to a network in any way shape or form can't be monitored remotely.

How secure is remote monitoring?

Remote monitoring is held to the same security standards and included with the rest of a monitoring platform's security certifications.

RMM stands for remote monitoring and management. RMM is used to gather information from remote endpoints and networks, along with the ability to access and perform tasks on the devices remotely monitored.

RMON stands for remote network monitoring. Remote network monitoring allows you to remotely monitor your network traffic and endpoints.

Monitoring for Remote Workforces

Remote monitoring solutions provide deeper visibility into the performance of business-critical apps and infrastructure. Monitor everything from SaaS applications to engineering services, and ensure your remote workforce has access to the tools they need to drive the business forward.

Try it Free

Providing business continuity to remote workforces with intelligent monitoring

Work from home (WFH) and remote workforces make individuals and teams dispersed, creating extra pressure on the availability and necessity of 3rd party applications and services. That’s why LogicMonitor provides solutions that ensure organizations have access to the tools and infrastructure they need to continue working while distributed.

Remotely monitor everything, anywhere

See more

With LogicMonitor’s agentless data collection, visualize all your devices, no matter if you’re in the office or not.

Know more

Get real-time data and alerts to your critical business components, ensuring better uptime for your entire remote workforce.

Do more

No matter where you work from, LogicMonitors remote monitoring allows you do necessary work from anywhere.

Gain insight into business-critical SaaS applications

LogicMonitor provides the means to monitor the applications that matter most for a remote workforce. With our agentless collector, IT teams can monitor web conferencing applications (Zoom, GoToMeeting, Citrix), cloud applications, engineering services (like GitHub, Gitlab, AWS), VPNs, or ISP Connectivity within a matter of minutes.

Keep teams connected with Zoom and O365

As usage for web conferencing applications and collaboration tools like Microsoft Office 365 continue to surge, IT teams need a way to ensure that their services will not go down. For web conferencing, IT teams need to pull in statistics like active and inactive users, storage usage for their plan, and total meeting minutes, size, and count. With LogicMonitor’s Office 365 package, you can monitor the state of your Microsoft Office 365 deployment and the underlying services and license usage, allowing you to manage performance and license utilization accordingly.

Manage VPNs for distributed networks

For the majority of organizations, Engineers require a VPN connection to access their environments and manage servers. If the VPN is down, then Engineers are not able to connect to their servers and thus hindering their workflow. High bandwidth utilization can make their connections slow and frustrating. This also means that more resources need to allocate to the VPN infrastructure. With LogicMonitor, best practice alerting and dashboards are built-in so you can quickly troubleshoot any connectivity issues.

Simplify remote sessions

Remote sessions provide a secure way to remotely access and operate on devices from within your LogicMonitor portal, no plugins or clients necessary. Remote session protocals can be started via RDP, SSH, VNC, Telnet, and HTTP/S, with SSL connections where supported by the protocol, making it easy to access and work from anywhere.

Microsoft Office 365 Dashboard in LogicMonitor

See what our customers are saying

Simple Effective Event Log and Resource Monitoring/Alerting tool

LogicMonitor is used by our organization to actively monitor servers and cloud infrastructure for both events and resource utilization. Our main objective is to use the tool to detect and alert IT staff of anomalies or other potential downtime that could impact our customers and employees. LogicMonitor is currently deployed to key infrastructures such as VM hosts, domain controllers, critical servers, and Azure resources such as VMs, Frontdoor, Kubernetes, etc.

Nov 21, 2022

Aaron Nielson

Security Systems Architect

NSP

Health, Wellness and Fitness | 501-1000 employees

LogicMonitor has been a homerun!

LogicMonitor is great for organizations needing to get better visibility into their IT Operations and those needing to reduce workloads so that their IT teams can focus on more strategic projects.

Jul 01, 2022

Zachary Brand

Senior Director of Connected Solutions Delivery

Virteva

Information Technology & Services | 501-1000 employees

LogicMonitor: Highly Recommended

LogicMonitor replaced the others because it provides better value for us: it is more effective, reliable and efficient at delivering functionality.

Jun 28, 2022

Michael Dieter

Senior Systems Engineer

Loyola University Maryland

Higher Education | 501-1000 employees

Using LogicMonitor as a Non-MSP

LogicMonitor’s licensing is per device instead of SolarWinds per interface. This means a switch only needs one license compared to SolarWinds licensing per port on the switch. SolarWind’s GUI is old and not very intuitive to new users. Setting up users in LogicMonitor is super easy and the use of roles makes managing permissions simple.

May 17, 2021

Martin Sims

Infrastructure Engineer

McWane, Inc.

Building Materials | 5001-10,000 employees

LogicMonitor is one of the best monitoring tool I have ever deployed.

LogicMonitor support is very good. Their response time is fast and we didn’t have any issues.

Sep 10, 2020

Idan Lerer

Senior Director, US Operations

OptimalPlus

Semiconductors | 201-500 employees

The Lowdown on LM

[LogicMonitor is] great for keeping an eye on infrastructure at a small scale (office-wide) or large scale (planet-wide).

Dec 18, 2020

Joe Carey

Support Engineer I

Synoptek

Information Technology & Services | 201-500 employees

LogicMonitor will become your Ops Team process improvement tool

We are a managed services IT staff and use LogicMonitor to support our clients and our own infrastructure. We sell monitoring as a service and Logic Monitor serves a critical role in that service.

Dec 14, 2020

Joe Jacir

System Engineer

Kovarus

Information Technology & Services | 51-200 employees

LogicMonitor is Time Saving Magic!

Hands down the best support we have received from any vendor. Same top tier experience at any time of the day whether it is a simple question or a complex issue. They listen to feedback and do their best to implement feedback on problems that are discovered. Support is always providing references and material to learn more about what you are asking in a non-condescending manner which is appreciative.

Dec 13, 2020

Collin Thoman

Systems Administrator

Seed IP Law Group, LLP

Legal Services | 51-200 employees

Second time LogicMonitor customer

LogicMonitor’s onboarding process is smooth. Typically you would have an engagement with professional services to walk through the tool and have assistance onboarding select devices. The support portal has excellent documentation on adding third party environments like AWS and Azure into the platform. Additionally, the ability to setup NetScans to automatically enroll devices is welcome.

Dec 11, 2020

Zack Dietz

Infrastructure Engineering Manager

Rehrig Pacific Company

Plastics | 1001-5000 employees

LogicMonitor is how monitoring should be.

There are few scenarios where LogicMonitor is not the right choice as a monitoring platform; in fact I cannot think of any where LogicMonitor was the issue.

Dec 10, 2020

Alex Boyle

Enterprise Operation Center Engineer Level II

Synoptek

Information Technology & Services | 1001-5000 employees

Remote Monitoring Benefits

a logicmonitor dashboard showing SLAs and uptime for MSPs on a graph view

Avoid at-home frustrations

Make decisions regarding redundancy to keep your workforce connected when they need it most. Get alerts on the availability status of critical conferencing and communication tools so teams can make informed decisions and pivot workflows before you lose valuable time on a call due to unplanned downtime.

This dashboard provides an a listing of various metrics that are monitored for Network Performance. The metrics displayed are interface inbound bandwidth over time, interface outbound bandwidth over time, real-time interface statistics, status

Make IT a critical business partner

Get deeper insights into bandwidth and ISP traffic to make intelligent decisions around business operations. Knowing that internet traffic may be overwhelmed gives IT teams the tools they need to need to advise the business to make calls without video during congestion to save bandwidth or avoid dropped connections.

Maintain business continuity

When services like GitHub and GitLab are unavailable for long periods, future mergers become chaotic and can potentially break other integrations due to compatibility issues. By monitoring your cloud services, ITSM solutions like ServiceNow, and engineering tools like GitHub or GitLab, you can ensure your workforce never experiences unnecessary downtime.

CPU time showing thresholds outside of the normal range.

Take availability into your own hands

Due to a growing remote workforce, businesses are not sure what to monitor to ensure their teams can continue working while distributed. With LogicMonitor, best practice dashboards and alert thresholds are built-in so you can begin monitoring and optimizing performance for distributed services in a matter of minutes.

Empower your team with full support

LogicMonitor offers 24×7 support from locally based technical engineers, so you’re never alone in your time of need. Our team is always available to help you set up custom integrations, build dashboards, and troubleshoot issues so you can rapidly set up monitoring that is meaningful for IT, engineers, and business executives.

Monitor your entire tech stack

Remote monitoring allows you to monitor your entire infrastructure, regardless of your location. Get business-critical insights across your tech stack to all connected devices.

Explore infrastructure monitoring

Monitor all your apps in one place

Keep tabs on all of your business-critical applications within one comprehensive platform. From networks to cloud applications, LogicMonitor provides full observability for 2000+ technologies like AWS, Azure, GCP, Cisco, Citrix, GSuite, GiHub, GitLab, Zoom, Slack, Office 365 and more.

Explore integrations

Monitor your cloud and cloud applications

Hybrid or completely remote workforces still require the same collaboration opportunities as in-office work environments. Monitoring your public cloud, private cloud and cloud applications all in the same place allows you to keep the remote work experience seamless.

Explore cloud monitoring

Remote Monitoring FAQs

What is remote monitoring?: Remote monitoring is a platform that allows IT to remotely monitor and manage an entire tech infrastructure, from cloud, to on-prem, to connected networks and more. Remote monitoring gathers information to assess the health of what is monitored.
Is there anything I can’t monitor remotely?: Devices that aren’t connected to a network in any way shape or form can’t be monitored remotely.
How secure is remote monitoring?: Remote monitoring is held to the same security standards and included with the rest of a monitoring platform’s security certifications.
What is RMM?: RMM stands for remote monitoring and management. RMM is used to gather information from remote endpoints and networks, along with the ability to access and perform tasks on the devices remotely monitored.
What is RMON?: RMON stands for remote network monitoring. Remote network monitoring allows you to remotely monitor your network traffic and endpoints.

Sign up for your free 14-day trial

Go beyond website monitoring with full access to the LogicMonitor platform. Comprehensive monitoring and alerting for unlimited devices and the full suite of core platform features.
Features include:

AIOps early warning system
Automated device discovery
Alerting and escalation chains
2000+ monitoring integrations
100+ pre-built dashboards
Comprehensive training modules
24/7 chat support