Remote Monitoring & Management (RMM) for IT Infrastructure

When your teams can see and act on what’s happening—wherever it’s happening—operations get smoother, response times decrease, and distributed teams stay productive.

See everything in one place

Stop switching tools. Get a unified view of remote infrastructure, users, and services, so nothing gets missed, no matter where it’s running.

Fix issues before they impact users

Know when and where problems start, so your team can respond faster, reduce downtime, and keep productivity flowing.

Keep SaaS tools running smoothly

Help teams stay productive by detecting issues with tools like Zoom, O365, and GitHub before they disrupt workflows.

Ensure secure, reliable access

Keep remote teams connected by staying ahead of VPN, ISP, and SD-WAN performance issues without the guesswork.

Spend smarter without risking performance

Use data-driven insights to optimize bandwidth, license usage, and service without sacrificing experience.

Support always-on operations

Give distributed teams the confidence to move fast by keeping critical tools like GitHub, GitLab, and ServiceNow running strong.

OBSERVABILITY POWERED BY LOGICMONITOR ENVISION AND EDWIN AI

Everything you need to manage remote environments without the chaos

From automated device discovery and VPN monitoring to SaaS health checks and dynamic alerting, LM Envision gives you the tools to monitor, manage, and troubleshoot remote infrastructure all in one unified platform.

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Track

Monitor

Access

Automate

Correlate

Monitor SaaS applications without losing control

Track availability, usage, and performance for Zoom, O365, GitHub, and more, so remote teams stay connected and productive around the clock.

SaaS usage and availability Get real-time visibility into app uptime, user counts, and license utilization.
Built-in best practice cashboards Use out-of-the-box views to monitor collaboration tools, engineering platforms, and more with no manual setup.

Keep VPNs and connectivity performing under pressure

Ensure stable, secure access for distributed teams by monitoring bandwidth, uptime, and performance across VPNs and ISP links.

Track bandwidth and utilization See which VPN tunnels or users are consuming the most bandwidth and when.
Monitor ISP and SD-Wan health Detect slowdowns or outages across connections and carriers before they impact workflows.

Access devices securely with remote sessions

Initiate RDP, SSH, or HTTPS sessions directly from the LM Envision portal—no plugins, agents, or third-party tools required.

Protocol-agnostic access Connect over RDP, SSH, VNC, Telnet, or HTTP/S with built-in encryption.
No local install needed Start and manage remote sessions from any browser, without adding new clients or tools.

Automate discovery across hybrid environments

Quickly find and begin monitoring cloud, on-prem, and networked resources with agentless IP-range scanning.

Agentless, lightweight collection Discover devices and services without deploying or maintaining agents.
Dynamic resource detection Automatically track changes across infrastructure so your monitoring stays current.

Resource Explorer showing monitored resources

Correlate logs and metrics for clearer insight

Unify performance metrics and log data across remote systems to accelerate root cause analysis and reduce MTTR.

Log-vased anomaly detection Identify unusual patterns or failures in distributed environments with built-in intelligence.
Integrated alerting and context Tie log events to metrics and devices so teams can act fast, with the full picture.

Integrations

Built to work with what you already use

From Zoom and Microsoft 365 to GitHub, VPNs, and ServiceNow, LM Envision integrates with the critical tools remote teams depend on to collaborate, deploy, and stay connected.

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100%

collector-based and API-friendly

3,000+

integrations and counting

AI AGENT FOR ITOPS

Edwin AI: AI that turns remote signals into action

From predicting outages to auto-routing incidents, Edwin AI works behind the scenes to make remote monitoring faster, smarter, and more precise. Whether you’re triaging a VPN spike or correlating SaaS downtime with ISP latency, Edwin gives your team instant clarity, without the noise.

See Edwin in action Try Edwin today

67%

ITSM incident reduction

88%

noise reduction

Trusted by IT Leaders

Top organizations don’t just manage remotely—they Envision everything

See how ITOps leaders use LM Envision to gain visibility across distributed environments, reduce alert fatigue, and keep their remote workforce and infrastructure running without a hitch.

See their success

“LogicMonitor is a valuable partner, constantly innovating and adapting to our business needs.”

Rafik Hanna

SVP, Topgolf Technologies of Topgolf

“Edwin AI cut noise by 90% & ITSM incidents by 76%, enabling better customer service.”

Joshua Powell

Managed Services Lead of Nexon

“The single pane of glass across all of our regions enables us to act more proactively.”

Dominik Hunn

Systems Engineer of Franke Group

“Edwin AI delivered value within an hour of implementation.”

Kris Manning

Global Head of IT Networks of Syngenta

“Capital Group has 1,000+ alerts/ day. LogicMonitor will eliminate that noise.”

Shawn Landreth

VP of Networking and Reliability Engineering of Capital Group

0 %

fewer tickets

0 %

fewer monitoring tools

0 %

faster MTTR

0 %

time savings

GET ANSWERS

FAQs

Get the answers to the top RMM questions.

Have more? Ask our experts

Do I need to install agents on every remote device to start monitoring?

No. LM Envision uses a lightweight, agentless collector to discover and monitor remote infrastructure via standard protocols like SNMP, WMI, and API. That means you can start monitoring remote environments quickly without installing software on individual devices.

Can LM Envsion monitor SaaS applications like Zoom, Microsoft 365, and GitHub?

Yes. LM Envision includes built-in integrations for monitoring performance, availability, and license usage across key SaaS platforms, including Zoom, Microsoft 365, GitHub, and GitLab, ideal for remote collaboration and engineering tools.

How does LM Envision help us monitor VPNs and ISP performance for remote users?

You can monitor VPN tunnel health, bandwidth utilization, and connectivity across distributed users and locations. LM Envision also tracks ISP availability and performance, giving you the data you need to identify slow connections or outages in real time.

What kind of alerts and automation does LM Envision provide for remote environments?

LM Envision uses Edwin AI to reduce alert noise, correlate related events, and route incidents automatically to the right team. You can also set up automated workflows, custom thresholds, and escalation policies to fit your team’s needs.

Can I access and manage devices remotely from within LogicMonitor?

Yes. Remote sessions can be initiated directly from the LM portal using protocols like RDP, SSH, VNC, Telnet, and HTTPS. No client installations or plugins are required—just secure, browser-based access.

How quickly can we deploy and start seeing value?

Most teams begin monitoring infrastructure within minutes using agentless discovery and pre-built dashboards. You’ll have immediate access to real-time metrics, alerts, and insights without a lengthy setup process.

Remote monitoring you can trust on day one

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