Customer Obsession is in our DNA

Over 2,000 customers trust LogicMonitor as their partner in unified observability

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Our customers say it best:

LogicMonitor has been a homerun!

LogicMonitor is great for organizations needing to get better visibility into their IT Operations and those needing to reduce workloads so that their IT teams can focus on more strategic projects.

Jul 01, 2022

Zachary Brand

Senior Director of Connected Solutions Delivery

Virteva

Information Technology & Services | 501-1000 employees

LogicMonitor: Highly Recommended

LogicMonitor replaced the others because it provides better value for us: it is more effective, reliable and efficient at delivering functionality.

Jun 28, 2022

Michael Dieter

Senior Systems Engineer

Loyola University Maryland

Higher Education | 501-1000 employees

Using LogicMonitor as a Non-MSP

LogicMonitor’s licensing is per device instead of SolarWinds per interface. This means a switch only needs one license compared to SolarWinds licensing per port on the switch. SolarWind’s GUI is old and not very intuitive to new users. Setting up users in LogicMonitor is super easy and the use of roles makes managing permissions simple.

May 17, 2021

Martin Sims

Infrastructure Engineer

McWane, Inc.

Building Materials | 5001-10,000 employees

LogicMonitor is one of the best monitoring tool I have ever deployed.

LogicMonitor support is very good. Their response time is fast and we didn’t have any issues.

Sep 10, 2020

Idan Lerer

Senior Director, US Operations

OptimalPlus

Semiconductors | 201-500 employees

The Lowdown on LM

[LogicMonitor is] great for keeping an eye on infrastructure at a small scale (office-wide) or large scale (planet-wide).

Dec 18, 2020

Joe Carey

Support Engineer I

Synoptek

Information Technology & Services | 201-500 employees

LogicMonitor will become your Ops Team process improvement tool

We are a managed services IT staff and use LogicMonitor to support our clients and our own infrastructure. We sell monitoring as a service and Logic Monitor serves a critical role in that service.

Dec 14, 2020

Joe Jacir

System Engineer

Kovarus

Information Technology & Services | 51-200 employees

LogicMonitor is Time Saving Magic!

Hands down the best support we have received from any vendor. Same top tier experience at any time of the day whether it is a simple question or a complex issue. They listen to feedback and do their best to implement feedback on problems that are discovered. Support is always providing references and material to learn more about what you are asking in a non-condescending manner which is appreciative.

Dec 13, 2020

Collin Thoman

Systems Administrator

Seed IP Law Group, LLP

Legal Services | 51-200 employees

Second time LogicMonitor customer

LogicMonitor’s onboarding process is smooth. Typically you would have an engagement with professional services to walk through the tool and have assistance onboarding select devices. The support portal has excellent documentation on adding third party environments like AWS and Azure into the platform. Additionally, the ability to setup NetScans to automatically enroll devices is welcome.

Dec 11, 2020

Zack Dietz

Infrastructure Engineering Manager

Rehrig Pacific Company

Plastics | 1001-5000 employees

LogicMonitor is how monitoring should be.

There are few scenarios where LogicMonitor is not the right choice as a monitoring platform; in fact I cannot think of any where LogicMonitor was the issue.

Dec 10, 2020

Alex Boyle

Enterprise Operation Center Engineer Level II

Synoptek

Information Technology & Services | 1001-5000 employees

LogicMonitor the Network Monitoring Tool You’ve been Searching for!

We utilized their contract services to do the initial implementation, they stood everything up and trained us on how to use the platform. the process was fairly easy and they offer training and certification plans to ensure that you are successful.

Dec 10, 2020

Jeff Aiken

vCIO

Emerge

Information Technology & Services | 51-200 employees

Customers in action

Kayak gains deeper visibilty with unified observability

This global travel company needed a more reliable cloud-based monitoring system to support its business spanning 50 countries. Deeper visibility into their infrastructure allowed them to pinpoint issues and fix them before they became a problem for the website.

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Ted Baker addresses IT sprawl with single monitoring platform

Manual reporting, legacy monitoring tools, and lack of insights were a heavy burden on Ted Baker’s IT team. With LogicMonitor’s unified observability platform, they now have a single pane of glass for business systems worldwide.

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Abrigo maintains 99.99% uptime

Abrigo, a software company for financial institutions, partnered with LogicMonitor to advance the financial technology space through their digital transformation.

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Ping Checks vs. Synthetics vs. Uptime

Trusted by:

Expertise

Our experts are dedicated to helping you meet your goals and demonstrating business value.

Expertise

Our 98% customer satisfaction rate says it all. Our Customer Success Managers are dedicated partners, in it for the long haul.

Training and Certification

LM Academy offers live training and certification programs so you can fine-tune your expertise and confidently achieve your goals.

Professional Services

Demonstrating time-to-value is critical to your success. Enterprises that engage our Services team experienced a 41% higher usage rate.

Ambassador Program

Don’t keep your expertise quiet. Our Ambassador program brings observability professionals together for networking, thought leadership opportunities, and access to VIP programs. Join today!

Submit Your Nominations for the LogicMonitor Fearless Innovators Awards

LogicMonitor Partner Network

Whether it’s migrating to the cloud, managing devices and servers, or executing disaster recovery as a service, partners bring technical and implementation expertise to clients day in and day out. So why not let LogicMonitor provide a few additional tools, tips, and free resources to help you take your business to the next level? No matter which type of partner you are, LogicMonitor is here to help.

Sign up for the customer newsletter

We love useful product tips and we love being up to date with upcoming events, that’s why we send out a dedicated customer newsletter every month with everything you need to know to be in the know. Our newsletter is thoughtfully curated by us for you – our customers. You can expect to hear about product updates and releases, relevant IT industry news, as well as LogicMonitor hosted events.