John Holland, constructors of essential infrastructure
John Holland is one of Australia’s leading building, infrastructure, rail and transport companies with more than 5,700 employees working in Australia and New Zealand.
John Holland delivers many of Australia’s largest infrastructure projects – from the Melbourne Metro Tunnel and Sydney Metro to the Australian-first Kidston Pumped Storage Hydro Project in Queensland – as well as significant water, property and urban renewal projects. John Holland also operates buses, trains and trams across the country.
Their diverse experience and expertise enables them to create innovative and enduring solutions for their customers. The fact that they can do this across multiple industry sectors means they’re up for any challenge.
Seeking a single source of truth to match the pace of operations
John Holland led the charge in digitally transforming the construction industry by being a cloud and SaaS-focused business. The John Holland team completed their full migration to AWS Cloud in 2019, allowing them to spearhead their digital transformation projects. However, when they migrated to AWS, the company reached a tipping point, where tool sprawl slowed down processes and created complexity within its IT infrastructure.
Monitoring data is critical to John Holland’s day-to-day operations. This includes maintaining uptime on internal operations to deploy thousands of onsite staff, delivering materials such as concrete or steel, and scheduling the delivery of equipment such as cranes to worksites. Operations must be meticulously overseen to ensure projects run on-time, efficiently and on budget. Even a slight downtime can result in delays related to staffing, materials or equipment, which could have significant consequences to project timelines and budgets.
“The scale and size of our company where the user experience ranges from tendering for a project, including scoping and pricing, through to design and deploying IT systems for our construction projects, means we are constantly delivering services to our stakeholders.”Kier Morrison, General Manager of IT Technology Operations, John Holland Group
To match the pace of operations, where data is constantly growing and consumption is evolving, John Holland built out its data lakes and sought to:
- Adopt digital platforms to manage the diverse workloads across the company
- Leverage the power of data-driven insights to drive business efficiencies and innovation
- Position the company to scale
With the team’s ambitious growth plans and innovation trajectory, John Holland needed a single platform that could provide end-to-end observability across its entire IT stack. The company realized there was a disconnect between their existing solution and their ability to visualize specific configurations of their infrastructure environment to deliver a single source of truth—not just for the operations and IT teams, but across the company including the product, cloud, and application teams.
A 40% reduction in IT monitoring costs
By choosing LogicMonitor for hybrid-cloud monitoring, John Holland achieved a single end-to-end view of their entire IT environment to proactively address bottlenecks and technology failures.
The LM Envision platform removed traditional silos to create a democratized pathway for cross-functional teams to capture and present data, collaborate to solve problems and mitigate operational impacts. The business is now able to proactively address the root cause of problems, instead of constantly needing to reactively tackle alerts for symptoms that crop up.
Since switching to LogicMonitor, John Holland has gained strong improvements in operational efficiencies, productivity and increased collaboration across their internal teams, including a 40% reduction in IT monitoring costs.
Resolving issues proactively without interrupting business operations
Since adopting LogicMonitor, John Holland has seen the following benefits in monitoring on-premises, cloud and network infrastructure across the company:
- 40% cost reduction
- 75% reduction in IT monitoring tools – from 4 fragmented tools to a single unified hybrid observability platform
- Time reduction
- Proactive incident detection and resolution
- Increased collaboration and fewer internal silos
In addition, LogicMonitor’s Australian AWS data center means that John Holland’s monitoring components sit side-by-side with its IT infrastructure. This allows the company to manage issues in real-time, while keeping its data onshore.
By combining leading cloud services platform AWS with LogicMonitor’s unmatched end-to-end observability capabilities, John Holland has taken a proactive approach to managing potential failures. The ability to detect issues and resolve problems before they impact business operations enables John Holland’s IT team to ensure that projects continue uninterrupted and focus on delivering and driving digital transformation initiatives rather than day-to-day troubleshooting.