AI Agent for ITOps - LogicMonitor

AI incident management that thinks like your team

Solve problems faster with Edwin AI: an AI agent built to understand IT signals and act on them.

AI Agent for ITOps

The AI agent that keeps IT running

Edwin AI turns noisy alerts into clear, actionable insight, guiding your team through root cause, resolution, and prevention without slowing you down.

Turn alerts into action

Edwin AI’s AI agent simplifies complex technical alerts into easy-to-understand summaries. IT teams can quickly understand the issue and focus on resolution instead of spending time interpreting jargon.

Find the root cause fast

AI-driven analysis identifies the root cause of incidents faster. Find the root cause of issues more efficiently, cutting down on time spent troubleshooting by more than 2 hours per incident.

Accelerate resolution with clear next steps

Get step-by-step troubleshooting guidance with clear, AI-generated instructions to reduce incident workload by 60%+.

Prevent the next outage

Edwin anticipates future issues using historical patterns and context, helping you stay ahead of disruptions before they escalate.

What Edwin AI Does Best

An AI Agent built for the hardest problems in ITOps

Edwin AI was made to do what legacy AIOps tools can’t—make sense of the noise.

Monitor

Track

Detect

Root cause analysis

Your AI agent simplifies complex IT data—both structured metrics and unstructured logs—to pinpoint root causes. You get plain-language summaries and step-by-step troubleshooting recommendations to speed resolution and minimize downtime.

AI summaries Edwin breaks down raw metrics and logs into a simple narrative you can act on immediately.
Guided resolution steps AI-generated instructions walk your team through fixes, minimizing downtime and reducing repeat incidents.

Natural language interface

Ask questions, get answers. Edwin AI helps you investigate your environment conversationally—no scripting, no pivoting across tools, and no context lost.

Conversational search Query your environment with everyday language—no syntax or code required.
Holistic context Edwin pulls from across your stack to give you a clear, complete picture of what’s happening and why.

Domain-specific AI

Edwin AI isn’t a generic chatbot or a thin wrapper on a public LLM. It’s built for incident resolution, tuned on years of observability and operational data.

Observability-tuned models Every insight is trained on real-world IT operations, not general internet data.
Focused, relevant output Edwin AI cuts through noise and avoids hallucinations, surfacing only what’s useful to your team.

Edwin AI Integrations

Make every system smarter with Edwin AI

Edwin AI connects with over 3,000 tools—spanning observability, APM, security, and CMDB—to turn disconnected data into real-time, actionable insight. Whether you’re managing legacy systems or hybrid cloud environments, Edwin brings it all together to speed up incident response and eliminate silos.

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3000+

pre-built integrations across your full tech stack

100%

bi-directional sync with ITSM platforms like ServiceNow

Your AI Agent for ITOps

Edwin AI simplifies incident response at scale

Edwin AI helps IT teams keep systems running smoothly by making sense of complex signals and acting on them quickly. It connects across your tools, understands what’s happening, and helps resolve issues before they slow anything down.

Learn more Get a demo

88%

alert noise reduction

Strategic AI Partnership

AI-powered data center operations with LogicMonitor and OpenAI

LogicMonitor’s collaboration with OpenAI brings advanced AI reasoning to ITOps, reducing manual effort and improving uptime across modern data center environments.

Keep reading

88%

alert noise reduction

Hear from Edwin AI Customers

Leading ITOps teams win with Edwin AI

See how real teams are using agentic AIOps to make their operations more efficient, prevent outages, and reclaim their time.

See their success

"Edwin AI cut noise by 90% & ITSM incidents by 76%, enabling better customer service."

Joshua Powell

Managed Services Lead of Nexon

"Edwin AI is not another AI tool, but an essential part of our IT team."

Jesse Cardinale

IT Infrastructure Lead of Chemists Warehouse

"Edwin AI delivered value within an hour of implementation."

Kris Manning

Global Head of IT Networks of Syngenta

"Capital Group has 1,000+ alerts/ day. LogicMonitor will eliminate that noise."

Shawn Landreth

VP of Networking and Reliability Engineering of Capital Group

0 %

less incident workload

0 Hours

saved per incident

0 %

reduction in MTTR

Your next-level IT operations start here

Book a live demo to see how Edwin AI automates correlation, resolution, and escalation—freeing your team to focus on what matters most.

Get a demo See it in action

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FAQs

Get answers to common questions about Edwin AI’s generative AI agent.

Have more? Ask our experts

How does Edwin’s Generative AI Agent differ from legacy ITOps products?

Legacy monitoring products collect and display data. Edwin’s generative AI agent analyzes that data—structured and unstructured—and explains what’s happening in plain English. It’s purpose-built for IT operations, surfacing root causes, highlighting business impact, and offering clear, contextual recommendations that help teams act faster and more effectively.

Can Edwin’s agentic AI capabilities integrate with our existing stack?

Yes. Edwin can work alongside your existing tools, integrating with over 3,000 systems, including observability platforms, ITSM tools, and cloud infrastructure. It enhances—not replaces—your current workflows by consolidating signals across environments and layering on AI-powered analysis and guidance.

What kind of time savings can Edwin provide with generative AI?

Teams using Edwin’s AI Agent have cut resolution times by more than 50%. The difference comes from eliminating manual triage, accelerating root cause analysis, and providing step-by-step troubleshooting directly in the alert flow before an issue escalates.

Can Edwin AI help prevent future incidents?

Absolutely. Using historical patterns and predictive modeling, Edwin highlights risks before they become outages and recommends actions to keep systems healthy.

Is Edwin secure and reliable for enterprise use?

Yes. Edwin AI is used by leading enterprises like Syngenta, Chemist Warehouse, and The Capital Group. This AI agent is built to meet enterprise-grade security, privacy, and governance standards. Its domain-specific AI is trained on real operational data, ensuring trustworthy, accurate insight at scale.

How quickly can teams start getting value from Edwin AI’s agentic features?

Edwin AI is designed to deliver impact out of the box. With its natural language interface, real-time correlation, and embedded summaries, teams get actionable insights from day one. No training or configuration is required.

Edwin AI Resources

What you need to know about
AI agents for ITOps

Legacy IT approaches can’t keep pace with today’s demands. Dive into expert guidance on applying agentic AIOps to reduce noise, accelerate resolution, and take control of complex environments.

See all resources