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Hybrid Observability for Restaurants and Retail

Retail and E-Commerce IT Monitoring: Fast, Resilient, PCI-Ready

Provide seamless customer experiences and resilient operations across every channel by resolving issues before they escalate, scaling across locations, and staying ahead of downtime.

Try it free See our platform

Why Retail & E-Commerce IT Teams Choose LogicMonitor

Built for the pace and pressure of modern retail IT

Today’s retail and e-commerce teams are responsible for keeping every experience fast, every system connected, and every transaction secure. LogicMonitor Envision helps IT teams detect issues early, stay compliant, and scale seamlessly, without adding operational overhead.

Protect revenue during disruptions

Minimize the impact of outages with faster detection and resolution before sales or loyalty take a hit.
Protect revenue during disruptions

Accelerate time to market

Open new stores, launch promotions, or roll out mobile features without IT delays slowing down the business.
Accelerate time to market

Streamline compliance and audits

Reduce manual effort with audit-ready reporting and access controls aligned to PCI and SOC 2 standards.
Streamline compliance and audits

Reduce alert fatigue and burnout

Give your team focus—not noise—with intelligent alerting that filters out the irrelevant and flags what matters.
Reduce alert fatigue and burnout

Cut infrastructure and energy costs

Track refrigeration, HVAC, and compute usage to optimize spend across distributed locations.
Cut infrastructure and energy costs

Deliver better customer experiences

Resolve issues before customers notice so every checkout, order, and digital interaction feels seamless.
Deliver better customer experiences

How LogicMonitor Powers Always-On Retail

AI-powered observability across your edge, cloud, and e-commerce stack

Learn more about observability solutions built for the systems that power modern retail and dining, from POS and kiosks to cloud platforms, mobile apps, and edge infrastructure.

Edge device monitoring

Monitor POS systems, kiosks, fryers, smart shelves, and more, from the sales floor to the stockroom. Lightweight collectors and SNMP/REST support give you visibility without adding complexity.
Learn how it works

AI agent for incident resolution in retail and e-commerce IT

Edwin AI cuts through alert noise to pinpoint root cause across ecommerce platforms, edge devices, and backend systems. Trigger automated fixes before shoppers feel the impact and resolve incidents in a fraction of the time.
See Edwin in action

Hybrid infrastructure monitoring

Monitor metrics, logs, and traces across ecommerce stacks, cloud-native infrastructure, and physical locations—all from a single platform.
Explore hybrid observability

Service insights for retail journeys

See the full shopper experience, from product page to checkout to order fulfillment. Spot degradations early (like slow carts or payment errors) and connect them to the underlying infrastructure to protect CX and revenue.
Explore service insights

Out-of-the-box PCI & SOC 2 dashboards

Meet PCI DSS and SOC 2 Type II standards with prebuilt dashboards and log views. Track compliance status in real time and generate audit-ready reports using built-in dashboards, alert history, and role-based access.

Quick-start integrations

Connect instantly to ServiceNow, Splunk, Snowflake, Palo Alto, Cisco Meraki, Kafka, and more with no rip-and-replace required. LM Envision works with your existing tools to unify observability across e-commerce and in-store systems.
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Case Study

Topgolf

See how Topgolf reduced critical issue resolution time by 87%—from 15 minutes to under 2—and unified 10 monitoring tools into a single platform to deliver seamless player experiences across 100+ venues worldwide.

Read case study

Keep every transaction seamless and every system accountable with LM Envision

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LOGICMONITOR'S BLOG: IT HUMANS IN THE LOOP

Stay up-to-date on your retail IT knowledge with our blog

Whether you’re deep in day-to-day ops or charting the path forward, our blog delivers insights for every role on your IT team.

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Your Incident Response Plan is Obsolete, Unless It Includes Agentic AIOps

Your Incident Response Plan is Obsolete, Unless It Includes Agentic AIOps

Manual triage can’t keep up. Learn how agentic AIOps and Edwin AI are transforming IT incident response.
July 23, 2025
12 min read
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LogicMonitor in Hybrid Environments: Observability with Edwin AI powered by AWS

LogicMonitor in Hybrid Environments: Observability with Edwin AI powered by AWS

As enterprises scale in complexity, the infrastructure landscape is no longer just cloud or on-premises, it’s both. Hybrid is the new normal and it’s here to stay. And with that shift comes a new demand: a unified, scalable observability solution that works across the entire tech stack, from legacy hardware to cloud-native workloads. That’s where […]
July 16, 2025
5 min read
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How a Fortune 500 Company Eliminated 93% of IT Incidents in 72 Hours

How a Fortune 500 Company Eliminated 93% of IT Incidents in 72 Hours

A Fortune 500 tech leader turned a monitoring crisis into an opportunity for transformation, achieving gains in incident reduction, operational focus, and SLA performance with Edwin AI.
July 8, 2025
10 min read
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GET ANSWERS

FAQs

Get the answers to the top retail IT questions.

Have more? Ask our experts
How fast can I onboard a new store?

Most customers deploy monitoring in under an hour using auto-discovery and templates.

Does LogicMonitor support PCI DSS compliance?

Yes. Our platform is SOC 2 Type II with PCI-aligned controls and audit-ready reporting.

Can I monitor edge devices like kiosks and robotics?

Absolutely. Our lightweight collectors and SNMP/REST integrations cover any IP-enabled device, including order kiosks at one of the largest fast food chains in the world.

How can AI help?

Edwin AI, the AI agent for ITOps, uses machine learning and agentic workflows for anomaly detection, root-cause analysis, and auto-remediation.

Will LogicMonitor replace my existing tools?

LM Envision can replace legacy monitoring tools, and it integrates with your current service desk, CI/CD, and observability stack, so you can phase in as needed.

Can I automate responses to incidents?

Yes. Edwin AI and webhooks trigger workflows in tools like ServiceNow and Slack.