LogicMonitor seeks to disrupt AI landscape with $800M strategic investment at $2.4B valuation to revolutionize data centers.

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Eliminate alert fatigue and resolve IT incidents faster

Edwin AI is your GenAI Agent, designed to help IT teams reduce alert noise and move from reactive to proactive—all within hours of implementation.

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Edwin AI is trusted by IT leaders worldwide

Edwin AI is IT’s AI-powered solution for incident automation

Find the signal in your IT noise. Consolidate event intelligence, troubleshooting, and incident automation into one single pane of glass.

IT teams are fighting inefficiency at scale

Alert fatigue slows down response times

IT teams receive thousands of alerts daily. Critical issues are overlooked, leading to downtime, user frustration, and service agreement breaches.

Siloed systems prevent root cause analysis

Disconnected data make it difficult to link incidents across on-prem and cloud infrastructures, slowing down resolution.

L1 engineers are overburdened by routine tasks

L1 engineers burn out on low-priority work, leaving little time for strategy. When manual tasks fill the day, automation opportunities are missed.

With Edwin AI:

Streamline incident automation with Event Intelligence

Reduce alert noise by 90% by correlating, deduplicating, and normalizing alerts. Seamless ITSM integration, third-party ingestion, AI-driven tags, and configurable AI models help unify data, prioritize issues and prevent issues

With Edwin AI:

Accelerate incident resolution with GenAI Agent

Reduce MTTR by 60% with GenAI-powered summaries, root cause analysis, actionable recommendations, predictive insights, and conversational step-by-step guidance from an AI assistant.

With Edwin AI:

Empower teams with proactive operations

Boost productivity by 20% with predictive insights and automated escalation. Use detailed event context to anticipate and prevent issues before they escalate.

Edwin AI solves real-world IT challenges

Get plain-language summaries of complex incidents in real-time.

Use generative AI to analyze data and uncover underlying issues to pinpoint the exact cause of IT incidents.

Automate alert correlation to reduce noise and integrate seamlessly for real-time ticket creation and escalation.

Stay ahead of potential incidents with AI-powered predictive alerts based on historical data and integrated observability.

Consolidate alerts across ITOps, SecOps, and DevOps into a single ticket.

5 proven strategies IT leaders use to drive business amid complexity

Automatically route tickets to the right team based on severity and context.

Edwin AI’s advanced and customizable correlations capabilities helped us dramatically reduce alert noise and mean time to detect. With predictive and proactive alerting using generative AI, it’s not just another AI tool, but an essential part of our IT team.”
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Jesse Cardinale

IT Infrastructure Lead, Chemist Warehouse

At the Capital Group we have over 1,000 alerts per day, 30,000 per month which is just not something humans can be on top of. AI, specifically LogicMonitor’s Edwin AI, is going to eliminate that noise for us, and direct the team who is already overwhelmed in the time of an outage, to not have to do the guesswork.”
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Shawn Landreth

VP of Networking and Reliability Engineering, Capital Group

Edwin AI has been a game-changer correlating data and delivering value within an hour of implementation. We are excited to see how its GenAI capabilities will automate work for our Level 1 NOC engineers.”
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Kris Manning

Global Head of IT Networks, Syngenta

Integrations

Open & agnostic

With 3000+ integrations and a tight integration with LogicMonitor, it’s easy to group related alerts across your existing legacy on-premises and modern hybrid cloud infrastructure. Explore integrations 

Cross-domain

Unify observability, security, APM and rich CMDB data from third party tools like Datadog, Splunk, Dynatrace into a single incident ticket in real time.

Seamless incident ticketing

Full bi-directional synchronization of incidents through ITSM solutions like ServiceNow, enriched with CMDB information.

Transform your IT operations with AI

Schedule a demo to see how generative AI will shift your team from reactive to proactive.

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From the CEO: LogicMonitor’s $800M (with a $2.4B valuation) vision for the future of AI and your data center starts now

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Discover how Syngenta, a global agricultural leader, enhances its mission for global food security by streamlining IT operations with LogicMonitor’s AI-powered platform, Edwin AI. Learn how advanced observability led to an 80% reduction in alert volume, 30% faster issue resolution, and proactive infrastructure management across 90 countries.

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Frequently asked questions

Why did we name it “Edwin”? 

We chose the name Edwin AI after Edwin Hubble, the American astronomer who the Hubble telescope was named after for discovering the two moons of Pluto (Nix and Hydra), and helping determine the rate at which the universe is expanding. Since its mission began in 1990, the Hubble telescope has made more than 1.6 million observations. 

Just as Edwin Hubble invented modern day cosmology and transformed our understanding and limited view of the universe, we think Edwin AI will pave the way for modern enterprise observability and transform how customers perceive, reason, and act on their complex observability data.

What kind of AI does Edwin AI use?

Yes. Edwin AI uses machine learning (ML) and Generative AI for pattern identification, tag generation, summaries, root cause analysis and for actionable recommendations in the future.

Does LogicMonitor use customer data to train their models?

Edwin AI does not combine data from other customers. Please visit logicmonitor.com/security to learn more about our security policy.

How is Edwin AI different from other copilots?

The Edwin AI Agent is designed from the ground up to use observability data along with unstructured knowledge sources spread across different collaboration and ticketing tools. It is not a ChatGPT-wrapper solution, unlike other observability copilot solutions out there in the market and uses agentic architecture that can perceive, understand and act on your observability data. 

Is Edwin AI an AIOps solution? 

Yes, but it’s more than that. AIOps stands for AI for IT operations. Edwin AI reboots traditional AIOps through the innovative use of Generative AI and direct access to the real-time operational data and context from the LogicMonitor Envision Platform and the customer’s ITSM & CMDB solution. 

With the newly added flexibility to ingest third-party data, Edwin AI serves as the glue between ITOps, SecOps, and DevOps teams for faster incident resolution and improved uptime. With Edwin AI, we are expanding into a new category called GenAIxOps (Generative AI-powered cross-domain operations) to encompass the multiple operations teams that work cross-functionally together, including ITOps, SecOps, and DevOps. By correlating observability, CMDB, security, and APM data from third-party tools like Datadog, Splunk, Dynatrace, and more into a single incident ticket in real time, Edwin AI will reduce information silos and provide a single view across IT operations and service management systems.