Edwin AI, the GenAI teammate for IT observability

Fast-track cross-domain incident resolution at first level support, with GenAI powered incident summaries, root cause analysis, and resolution guidance

“Edwin AI has been a game-changer correlating data and delivering value within an hour of implementation. We are excited to see how its GenAI capabilities will automate work for our Level 1 NOC engineers”

Kris Manning Global Head of IT Networks, Syngenta

Streamline incident management with Event & Alert Intelligence

  • Correlate, deduplicate, and normalize alerts to reduce noise by up to 95%
  • Seamlessly integrate with ITSM tools for automated ticket creation and bi-directional syncing
  • Ingest and analyze third-party data using open, configurable AI models
  • Prioritize and escalate issues based on comprehensive event context

Accelerate resolution with Gen AI Assist

  • Generate plain-language summaries of complex technical alerts
  • Pinpoint root causes with AI-driven analysis of your observability data
  • Receive actionable, step-by-step recommendations for faster troubleshooting
  • Leverage predictive insights to prevent incidents before they impact your business

Empower teams with an advanced AI Assistant

  • Query your observability data using natural language
  • Access automated context from all data sources, including unstructured data
  • Utilize a domain-specific AI built for observability, not a generic GPT wrapper
  • Supplement metrics, logs, events, and traces from multiple sources in a unified interface

Benefits

Quick Time to Value

  • Get up and running with production data in under a day with no lengthy training period 
  • Receive real-time summaries to quickly acknowledge and route tickets 
  • Perform auto correlation to avoid delays in escalation

Accelerate incident resolution at first level support

  • Exponentially scale IT operations with your real-time GenAI assistant, moving from daily firefighting to  proactive operations
  • Open and customizable machine learning models that target alert and enriched CMDB data relevant to your business

Consolidate support workflows across ITOps, SecOps and DevOps

  • Accelerate cross-domain incident resolution and prevent war rooms by grouping related alerts from multiple domains into a single ticket
  • Quickly resolve first level support tickets automatically or seamlessly route the tickets to the appropriate team with Edwin AI

Cut through the noise to prioritize critical issues

  • Compress up to 97% of alert volume, dramatically reducing alert fatigue while preventing crucial issues from slipping through the cracks
  • Pinpoint the casual alert and identify patterns with automatically generated tags  and insight timeline

Integrations

Open & agnostic

With 3000+ integrations and a tight integration with LogicMonitor, it’s easy to group related alerts across your existing legacy on-premises and modern hybrid cloud infrastructure. Explore integrations 

Cross-domain

Unify observability, security, APM and rich CMDB data from third party tools like Datadog, Splunk, Dynatrace into a single incident ticket in real time.

Seamless incident ticketing

Full bi-directional synchronization of incidents through ITSM solutions like ServiceNow, enriched with CMDB information.

More Edwin AI resources

Customer Corner Cap Group Interview

AI / August 15th, 2024

Customer corner: Shawn Landreth leverages Edwin AI to impact livelihoods at The Capital Group

Learn how AI-driven insights and effective leadership can transform your IT operations in Christina Kosmowski’s conversation with industry expert Shawn Landreth.

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AI / August 2nd, 2024

From alert fatigue to AI-driven efficiency: Introducing Edwin AI for IT operations

Experience the future of IT operations with Edwin AI—your super ITOps teammate for anticipating issues, streamlining incident management, and empowering proactive IT solutions.

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AI / July 25th, 2024

Edwin AI: your super ITOps teammate

Meet Edwin AI, LogicMonitor’s AI-powered super ITOps teammate. Edwin AI fast-tracks cross-domain incident resolution at first-level support, dramatically reducing alert fatigue and MTTR. With AI-powered incident summaries, root cause analysis, and resolution guidance, Edwin AI empowers IT teams to shift from reactive firefighting to proactive operations.

Learn More
accelerating GenAI graphic

AI / July 11th, 2024

How LogicMonitor and Amazon Bedrock Accelerate Generative AI Initiatives

Discover how LogicMonitor and Amazon Bedrock accelerate generative AI initiatives by providing robust hybrid cloud monitoring and observability solutions. Learn how comprehensive visibility, proactive issue resolution, and optimized resource utilization help organizations confidently scale their AI projects and enhance performance.

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AI / June 17th, 2024

Elevate Summit 2024: LogicMonitor CMO on why it’s a must-attend event for IT professionals

LogicMonitor CMO Brooke Cunningham shares why Elevate Summit is a must-attend event for IT professionals, revealing exclusive details about the agenda, speakers, and AI-powered innovations that will shape the future of observability.

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What is hybrid observability?

AI / June 12th, 2024

What is hybrid observability? Transform ITOps with AI insights

Hybrid observability powered by AI streamlines IT, reduces downtime, and boosts efficiency. Choose the right platform, see success stories.

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Frequently asked questions

Why did we name it “Edwin”? 

We chose the name Edwin AI after Edwin Hubble, the American astronomer who the Hubble telescope was named after for discovering the two moons of Pluto (Nix and Hydra), and helping determine the rate at which the universe is expanding. Since its mission began in 1990, the Hubble telescope has made more than 1.6 million observations. 

Just as Edwin Hubble invented modern day cosmology and transformed our understanding and limited view of the universe, we think Edwin AI will pave the way for modern enterprise observability and transform how customers perceive, reason, and act on their complex observability data.

What kind of AI does Edwin AI use?

Yes. Edwin AI uses machine learning (ML) and Generative AI for pattern identification, tag generation, summaries, root cause analysis and for actionable recommendations in the future.

Does LogicMonitor use customer data to train their models?

Edwin AI does not combine data from other customers. Please visit logicmonitor.com/security to learn more about our security policy.

How is Edwin AI different from other copilots?

The Edwin AI Assistant is designed from the ground up to use observability data along with unstructured knowledge sources spread across different collaboration and ticketing tools. It is not a ChatGPT-wrapper solution, unlike other observability copilot solutions out there in the market and uses agentic architecture that can perceive, understand and act on your observability data. 

Is Edwin AI an AIOps solution? 

Yes, but it’s more than that. AIOps stands for AI for IT operations. Edwin AI reboots traditional AIOps through the innovative use of Generative AI and direct access to the real-time operational data and context from the LogicMonitor Envision Platform and the customer’s ITSM & CMDB solution. 

With the newly added flexibility to ingest third-party data, Edwin AI serves as the glue between ITOps, SecOps, and DevOps teams for faster incident resolution and improved uptime. With Edwin AI, we are expanding into a new category called GenAIxOps (Generative AI-powered cross-domain operations) to encompass the multiple operations teams that work cross-functionally together, including ITOps, SecOps, and DevOps. By correlating observability, CMDB, security, and APM data from third-party tools like Datadog, Splunk, Dynatrace, and more into a single incident ticket in real time, Edwin AI will reduce information silos and provide a single view across IT operations and service management systems.