How does LogicMonitor lead the industry in customer success?

Simple. It starts with our people. We hate waiting for answers as much as the next person, so we’ve made it our mission to get the best results and cultivate the best relationships with every one of our fellow LMers. That’s why our retention and NPS for satisfaction are so high.

TRUSTED BY CUSTOMERS AND INDUSTRY LEADERS

OUR TRUST SCORES

Recognized for excellence

Trusted by IT Leaders

Top teams don’t just use tools—they unlock outcomes with our Customer Success team

See how industry leaders reduce downtime, eliminate alert fatigue, and optimize server performance across hybrid environments with LogicMonitor.

"LogicMonitor helps us succeed by being a true partner."

Andrea Curry
Director, Observability & Scheduling of McKesson
McKesson

"Edwin AI will be 100x faster than a human and able to manage complex problems."

Gaël Grootaert
Group Director, Managed Services of Devoteam
Devoteam

"LogicMonitor is a valuable partner, constantly innovating and adapting to our business needs."

Rafik Hanna
SVP, Topgolf Technologies of Topgolf
Topgolf

"Edwin AI cut noise by 90% & ITSM incidents by 76%, enabling better customer service."

Joshua Powell
Managed Services Lead of Nexon
Nexon

"The single pane of glass across all of our regions enables us to act more proactively."

Dominik Hunn
Systems Engineer of Franke Group
Franke Group

"Edwin AI delivered value within an hour of implementation."

Kris Manning
Global Head of IT Networks of Syngenta
Syngenta

"Capital Group has 1,000+ alerts/ day. LogicMonitor will eliminate that noise."

Shawn Landreth
VP of Networking and Reliability Engineering of Capital Group
Capital Group

Help that grows with you

Everything you need to go further, faster

We’ve got your back. LogicMonitor offers round-the-clock support from dedicated Customer Success Managers, weekly live trainings, and an active user community where you can get help from real practitioners. Plus, our sandbox and child account features let you test without risk, so you can move fast and deploy confidently.

Customer success features
  • Dedicated Customer Success Managers
  • 24X7 support means 24X7 support
  • Sandbox and child accounts so you can test environments and deploy confidently.
Explore our packages
Weekly live trainings

Get the most out of LogicMonitor with our weekly training sessions. Drop-in for a Q&A or attend a live training on topics like:

  • Cloud best practices
  • Alert routing and delivery
  • Dashboard how-tos
  • And so much more
Live training webinars
Community driven

LogicMonitor’s active community enables users to ask questions of LMers and other users to get the guidance they need to grow. From querying to full tech stack evolutions and everything in between, LogicMonitor’s community is there to help.

See our community

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