Award-winning customer success
With 24/7 all-in support from our highly-trained team and an active community of LogicMonitor customers who are just as dedicated to innovation as you are.


How does LogicMonitor lead the industry in customer success?
Simple. It starts with our people. We hate waiting for answers as much as the next person, so we’ve made it our mission to get the best results and cultivate the best relationships with every one of our fellow LMers. That’s why our retention and NPS for satisfaction are so high.
Our Trust Scores
Recognized for Excellence












Rating from Gartner Peer Insights and Customer Satisfaction leader on G2


Rated “Excellent” and an “Editor’s Choice” by PCMag
Excellent


The highest NetPromoter score of any IT Infrastructure Management provider
Highest
See how we stack up
Simple Effective Event Log and Resource Monitoring/Alerting tool
LogicMonitor is used by our organization to actively monitor servers and cloud infrastructure for both events and resource utilization. Our main objective is to use the tool to detect and alert IT staff of anomalies or other potential downtime that could impact our customers and employees. LogicMonitor is currently deployed to key infrastructures such as VM hosts, domain controllers, critical servers, and Azure resources such as VMs, Frontdoor, Kubernetes, etc.
Nov 21, 2022
LogicMonitor has been a homerun!
LogicMonitor is great for organizations needing to get better visibility into their IT Operations and those needing to reduce workloads so that their IT teams can focus on more strategic projects.
Jul 01, 2022
LogicMonitor: Highly Recommended
LogicMonitor has well-developed out-of-the-box alert thresholds and very effective and flexible notification delivery options
Jun 28, 2022


Customer success features
- Dedicated Customer Success Managers
- 24X7 support means 24X7 support
- Sandbox and child accounts so you can test environments and deploy confidently.
LM Concierge
LM Concierge takes LogicMonitor to the next level by ensuring effective configuration, operation, and management of an organization’s technology ecosystem, so our customers can experience maximum portal health, streamline IT Operations, and optimize workflow management.




Weekly live trainings
Get the most out of LogicMonitor with our weekly training sessions. Drop-in for a Q&A or attend a live training on topics like:
- Cloud best practices
- Alert routing and delivery
- Dashboard how-tos
- And so much more
Community driven
LogicMonitor’s active community enables users to ask questions of LMers and other users to get the guidance they need to grow. From querying to full tech stack evolutions and everything in between, LogicMonitor’s community is there to help.


Trusted by:










Case Studies


enterprise / 02.28.23