Award-winning customer success

With 24/7 all-in support from our highly-trained team and an active community of LogicMonitor customers who are just as dedicated to innovation as you are.

2023 LogicMonitor badges

How does LogicMonitor lead the industry in customer success?

Simple. It starts with our people. We hate waiting for answers as much as the next person, so we’ve made it our mission to get the best results and cultivate the best relationships with every one of our fellow LMers. That’s why our retention and NPS for satisfaction are so high.

Our Trust Scores

Recognized for Excellence

TrustRadius best of 2023
G2 2023 Best Usability Enterprise
G2 2023 Best Results Enterprise
G2 2023 Momentum leader
lm-awards_PeerSpot-Leader

Rating from Gartner Peer Insights and Customer Satisfaction leader on G2

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Rated “Excellent” and an “Editor’s Choice” by PCMag

Excellent

The highest NetPromoter score of any IT Infrastructure Management provider

Highest

See how we stack up

Track your company’s network and devices with LogicMonitor.

It’s great since we don’t have to install bothersome agents on the devices or hardware that we want to monitor. I didn’t even need to consult the instructions or contact customer support when I wanted to add a device; the process is simple and easy to follow.

Feb 12, 2024

Edwin Leonard

Senior Software Engineer

Matrix Networks

The tool for strategic Managed Services partners

SolarWinds had the big breach just as we left it. We loved how powerful it was, and how customizable – however, it is an ON-Prem tool, and as a growing MSP, that dynamic didn’t and couldn’t scale.

Nov 21, 2022

Ali Gaeta

Manager of Managed Services

Internetwork Engineering

Help businesses spend less time on manual tasks and consolidate existing tools

LogicMonitor dynamically scales with our network’s growth. Whether we add new devices or expand into the cloud, the platform adapts seamlessly, eliminating the need for constant manual configuration. Excels in providing comprehensive visibility into our network infrastructure. It auto-discovers devices and monitors various network components, including servers, switches, routers, and cloud services.

Sep 22, 2023

Evan Rachel

Social Media Analytics

AutomationHq

Customer success features

  • Dedicated Customer Success Managers
  • 24X7 support means 24X7 support
  • Sandbox and child accounts so you can test environments and deploy confidently.

LM Concierge

LM Concierge takes LogicMonitor to the next level by ensuring effective configuration, operation, and management of an organization’s technology ecosystem, so our customers can experience maximum portal health, streamline IT Operations, and optimize workflow management.

LogicMonitor Extends Executive Leadership Bench with Two New Hires: Chief Performance Officer and Chief Customer Officer
LogicMonitor Overview

Weekly live trainings

Get the most out of LogicMonitor with our weekly training sessions. Drop-in for a Q&A or attend a live training on topics like:

  • Cloud best practices
  • Alert routing and delivery
  • Dashboard how-tos
  • And so much more

Community driven

LogicMonitor’s active community enables users to ask questions of LMers and other users to get the guidance they need to grow. From querying to full tech stack evolutions and everything in between, LogicMonitor’s community is there to help.

Trusted by:

Case Studies

case study / 05.21.24

How Bechtle Suisse elevated IT monitoring to drive operational excellence

Discover how Bechtle Suisse enhanced IT operations and service delivery with LogicMonitor’s unified monitoring platform, driving operational excellence and scalable growth.

Learn More
Franke gains single pane visibility of their 95% virtualized environment with LogicMonitor

Article / 04.08.24

Franke gains single pane visibility of their 95% virtualized environment with LogicMonitor

Learn how Franke gained single pane visibility across their 95% virtualized environment with LogicMonitor’s comprehensive observability platform. Download the case study to discover how you can eliminate blind spots, improve workflows, and maximize your investment.

Learn More
Hain Celestial

accelerate growth / 02.13.24

How Hain Celestial Group Streamlined IT and Slashed Costs with LogicMonitor and AWS

Explore how Hain Celestial Group transformed its IT operations with LogicMonitor and AWS, enhancing efficiency and reducing costs. Learn how their strategic partnership optimized monitoring, driving real-time insights and operational agility, while reinforcing their commitment to sustainability and innovation.

Learn More