Award-winning customer success
With 24/7 all-in support from our highly-trained team and an active community of LogicMonitor customers who are just as dedicated to innovation as you are.
How does LogicMonitor lead the industry in customer success?
Simple. It starts with our people. We hate waiting for answers as much as the next person, so we’ve made it our mission to get the best results and cultivate the best relationships with every one of our fellow LMers. That’s why our retention and NPS for satisfaction are so high.
Our Trust Scores
Recognized for Excellence
Rating from Gartner Peer Insights and Customer Satisfaction leader on G2
Rated “Excellent” and an “Editor’s Choice” by PCMag
Excellent
The highest NetPromoter score of any IT Infrastructure Management provider
Highest
See how we stack up
Track your company’s network and devices with LogicMonitor.
It’s great since we don’t have to install bothersome agents on the devices or hardware that we want to monitor. I didn’t even need to consult the instructions or contact customer support when I wanted to add a device; the process is simple and easy to follow.
Feb 12, 2024
The tool for strategic Managed Services partners
SolarWinds had the big breach just as we left it. We loved how powerful it was, and how customizable – however, it is an ON-Prem tool, and as a growing MSP, that dynamic didn’t and couldn’t scale.
Nov 21, 2022
Help businesses spend less time on manual tasks and consolidate existing tools
LogicMonitor dynamically scales with our network’s growth. Whether we add new devices or expand into the cloud, the platform adapts seamlessly, eliminating the need for constant manual configuration. Excels in providing comprehensive visibility into our network infrastructure. It auto-discovers devices and monitors various network components, including servers, switches, routers, and cloud services.
Sep 22, 2023
Customer success features
- Dedicated Customer Success Managers
- 24X7 support means 24X7 support
- Sandbox and child accounts so you can test environments and deploy confidently.
LM Concierge
LM Concierge takes LogicMonitor to the next level by ensuring effective configuration, operation, and management of an organization’s technology ecosystem, so our customers can experience maximum portal health, streamline IT Operations, and optimize workflow management.
Weekly live trainings
Get the most out of LogicMonitor with our weekly training sessions. Drop-in for a Q&A or attend a live training on topics like:
- Cloud best practices
- Alert routing and delivery
- Dashboard how-tos
- And so much more
Community driven
LogicMonitor’s active community enables users to ask questions of LMers and other users to get the guidance they need to grow. From querying to full tech stack evolutions and everything in between, LogicMonitor’s community is there to help.
Trusted by:
Case Studies
case study / 06.21.24