Award-winning customer success
With 24/7 all-in support from our highly-trained team and an active community of LogicMonitor customers who are just as dedicated to innovation as you are.

How does LogicMonitor lead the industry in customer success?
Simple. It starts with our people. We hate waiting for answers as much as the next person, so we’ve made it our mission to get the best results and cultivate the best relationships with every one of our fellow LMers. That’s why our retention and NPS for satisfaction are so high.
Recognized for Excellence

Retention
98% annual retention

NPS
The highest Netpromoter Score of any IT infrastructure management provider

Speed
Typical response time for support chats: <5 minutes






See how we stack up
Customer success features
- Dedicated Customer Success Managers
- 24X7 support means 24X7 support
- Sandbox and child accounts so you can test environments and deploy confidently.


LM Concierge
LM Concierge takes LogicMonitor to the next level by ensuring effective configuration, operation, and management of an organization’s technology ecosystem, so our customers can experience maximum portal health, streamline IT Operations, and optimize workflow management.


Weekly live trainings
Get the most out of LogicMonitor with our weekly training sessions. Drop-in for a Q&A or attend a live training on topics like:
- Cloud best practices
- Alert routing and delivery
- Dashboard how-tos
- And so much more


Community driven
LogicMonitor’s active community enables users to ask questions of LMers and other users to get the guidance they need to grow. From querying to full tech stack evolutions and everything in between, LogicMonitor’s community is there to help.


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