Award-winning customer success

With 24/7 all-in support from our highly-trained team and an active community of LogicMonitor customers who are just as dedicated to innovation as you are.

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How does LogicMonitor lead the industry in customer success?

Simple. It starts with our people. We hate waiting for answers as much as the next person, so we’ve made it our mission to get the best results and cultivate the best relationships with every one of our fellow LMers. That’s why our retention and NPS for satisfaction are so high.

Excellent

Highest

Simple Effective Event Log and Resource Monitoring/Alerting tool

LogicMonitor is used by our organization to actively monitor servers and cloud infrastructure for both events and resource utilization. Our main objective is to use the tool to detect and alert IT staff of anomalies or other potential downtime that could impact our customers and employees. LogicMonitor is currently deployed to key infrastructures such as VM hosts, domain controllers, critical servers, and Azure resources such as VMs, Frontdoor, Kubernetes, etc.

Nov 21, 2022

Aaron Nielson

Security Systems Architect

NSP

LogicMonitor has been a homerun!

LogicMonitor is great for organizations needing to get better visibility into their IT Operations and those needing to reduce workloads so that their IT teams can focus on more strategic projects.

Jul 01, 2022

Zachary Brand

Senior Director of Connected Solutions Delivery

Virteva

LogicMonitor: Highly Recommended

LogicMonitor has well-developed out-of-the-box alert thresholds and very effective and flexible notification delivery options

Jun 28, 2022

Michael Dieter

Senior Systems Engineer

Loyola University Maryland

Customer success features

Dedicated Customer Success Managers
24X7 support means 24X7 support
Sandbox and child accounts so you can test environments and deploy confidently.

Explore our Packages

LM Concierge

LM Concierge takes LogicMonitor to the next level by ensuring effective configuration, operation, and management of an organization’s technology ecosystem, so our customers can experience maximum portal health, streamline IT Operations, and optimize workflow management.

Explore LM Concierge

LogicMonitor Extends Executive Leadership Bench with Two New Hires: Chief Performance Officer and Chief Customer Officer

Weekly live trainings

Get the most out of LogicMonitor with our weekly training sessions. Drop-in for a Q&A or attend a live training on topics like:

Cloud best practices
Alert routing and delivery
Dashboard how-tos
And so much more

Live Training Webinars

Community driven

LogicMonitor’s active community enables users to ask questions of LMers and other users to get the guidance they need to grow. From querying to full tech stack evolutions and everything in between, LogicMonitor’s community is there to help.

See our community