Award-winning customer success

With 24/7 all-in support from our highly-trained team and an active community of LogicMonitor customers who are just as dedicated to innovation as you are.

2023 LogicMonitor badges

How does LogicMonitor lead the industry in customer success?

Simple. It starts with our people. We hate waiting for answers as much as the next person, so we’ve made it our mission to get the best results and cultivate the best relationships with every one of our fellow LMers. That’s why our retention and NPS for satisfaction are so high.

Our Trust Scores

Recognized for Excellence

TrustRadius best of 2023
G2 2023 Best Usability Enterprise
G2 2023 Best Results Enterprise
G2 2023 Momentum leader

Rating from Gartner Peer Insights and Customer Satisfaction leader on G2


Rated “Excellent” and an “Editor’s Choice” by PCMag


The highest NetPromoter score of any IT Infrastructure Management provider


See how we stack up

Simple Effective Event Log and Resource Monitoring/Alerting tool

LogicMonitor is used by our organization to actively monitor servers and cloud infrastructure for both events and resource utilization. Our main objective is to use the tool to detect and alert IT staff of anomalies or other potential downtime that could impact our customers and employees. LogicMonitor is currently deployed to key infrastructures such as VM hosts, domain controllers, critical servers, and Azure resources such as VMs, Frontdoor, Kubernetes, etc.

Nov 21, 2022

Aaron Nielson

Security Systems Architect


LogicMonitor has been a homerun!

LogicMonitor is great for organizations needing to get better visibility into their IT Operations and those needing to reduce workloads so that their IT teams can focus on more strategic projects.

Jul 01, 2022

Zachary Brand

Senior Director of Connected Solutions Delivery


LogicMonitor: Highly Recommended

LogicMonitor has well-developed out-of-the-box alert thresholds and very effective and flexible notification delivery options

Jun 28, 2022

Michael Dieter

Senior Systems Engineer

Loyola University Maryland

Customer success features

  • Dedicated Customer Success Managers
  • 24X7 support means 24X7 support
  • Sandbox and child accounts so you can test environments and deploy confidently.

LM Concierge

LM Concierge takes LogicMonitor to the next level by ensuring effective configuration, operation, and management of an organization’s technology ecosystem, so our customers can experience maximum portal health, streamline IT Operations, and optimize workflow management.

LogicMonitor Extends Executive Leadership Bench with Two New Hires: Chief Performance Officer and Chief Customer Officer
LogicMonitor Overview dashboard

Weekly live trainings

Get the most out of LogicMonitor with our weekly training sessions. Drop-in for a Q&A or attend a live training on topics like:

  • Cloud best practices
  • Alert routing and delivery
  • Dashboard how-tos
  • And so much more

Community driven

LogicMonitor’s active community enables users to ask questions of LMers and other users to get the guidance they need to grow. From querying to full tech stack evolutions and everything in between, LogicMonitor’s community is there to help.

Trusted by:

Case Studies

Henrico IT reduces alert noise by 90% with LogicMonitor

alerts / 04.05.23

Henrico IT reduces alert noise by 90% with LogicMonitor

The County of Henrico went from 5,000 daily alerts to three by reducing alert noise with LogicMonitor. Learn how it happened.

Learn More
NTT logo

enterprise / 02.28.23

NTT Enhances Network Insight by Integrating LogicMonitor with ServiceNow CMDB

NTT Com Managed Services is an agile, innovative organization that offers end-to-end global managed services to a variety of customers.

Learn More
VectorUSA logo

case study / 02.27.23

VectorUSA prevents downtime with intelligent alerting

VectorUSA uses LogicMonitor to get proactive downtime alerts, allowing them to fix issues faster than ever.

Learn More