Always on, always human
Award-winning Customer Success
With 24/7 all-in support from our highly-trained team and an active community of LogicMonitor customers who are just as dedicated to innovation as you are.
How does LogicMonitor lead the industry in customer success?
Simple. It starts with our people. We hate waiting for answers as much as the next person, so we’ve made it our mission to get the best results and cultivate the best relationships with every one of our fellow LMers. That’s why our retention and NPS for satisfaction are so high.
TRUSTED BY CUSTOMERS AND INDUSTRY LEADERS
OUR TRUST SCORES
Recognized for excellence
4.5/5 star rating
From Gartner Peer Insights and Customer Satisfaction leader on G2
Stay in control of your entire network
Rated “Excellent” and an “Editor’s Choice” by PCMag
Recover faster from every incident
The highest NetPromoter score of any IT Infrastructure Management provider
"LogicMonitor helps us succeed by being a true partner."
"Edwin AI will be 100x faster than a human and able to manage complex problems."
"LogicMonitor is a valuable partner, constantly innovating and adapting to our business needs."
"Edwin AI cut noise by 90% & ITSM incidents by 76%, enabling better customer service."
"The single pane of glass across all of our regions enables us to act more proactively."
"Edwin AI delivered value within an hour of implementation."
"Capital Group has 1,000+ alerts/ day. LogicMonitor will eliminate that noise."
Help that grows with you
Everything you need to go further, faster
We’ve got your back. LogicMonitor offers round-the-clock support from dedicated Customer Success Managers, weekly live trainings, and an active user community where you can get help from real practitioners. Plus, our sandbox and child account features let you test without risk, so you can move fast and deploy confidently.
Customer success features
- Dedicated Customer Success Managers
- 24X7 support means 24X7 support
- Sandbox and child accounts so you can test environments and deploy confidently.
Weekly live trainings
Get the most out of LogicMonitor with our weekly training sessions. Drop-in for a Q&A or attend a live training on topics like:
- Cloud best practices
- Alert routing and delivery
- Dashboard how-tos
- And so much more
Community driven
LogicMonitor’s active community enables users to ask questions of LMers and other users to get the guidance they need to grow. From querying to full tech stack evolutions and everything in between, LogicMonitor’s community is there to help.
See our community
90%
Less alert noise