Award-winning customer success

With 24/7 all-in support from our highly-trained team and an active community of LogicMonitor customers who are just as dedicated to innovation as you are.

How does LogicMonitor lead the industry in customer success?

Simple. It starts with our people. We hate waiting for answers as much as the next person, so we’ve made it our mission to get the best results and cultivate the best relationships with every one of our fellow LMers. That’s why our retention and NPS for satisfaction are so high.

Recognized for Excellence

Retention
98% annual retention

NPS
The highest Netpromoter Score of any IT infrastructure management provider

Speed
Typical response time for support chats: <5 minutes

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See how we stack up

Using LogicMonitor as a Non-MSP

We’ve recently started to integrate the LM Logs and Configuration monitoring into our system. This has drastically helped in reducing troubleshooting time for issues.

May 17, 2021

Martin Sims

Infrastructure Engineer

McWane, Inc.

Building Materials | 5001-10,000 employees

Best performance monitoring tool

It has both real-time and historical performance data for server CPU, memory, disk I/O, and network usages, all displayed in beautiful graphs. Very convenient for performance troubleshooting or determining whether a device is over or underused.

May 14, 2021

Guosheng Li

Sr. Systems Analyst

Koch Global Services

Information Services | 1001-5000 employees

LogicMonitor is one of the best monitoring tool I have ever deployed.

LogicMonitor support is very good. Their response time is fast and we didn’t have any issues.

Sep 10, 2020

Idan Lerer

Senior Director, US Operations

OptimalPlus

Semiconductors | 201-500 employees

LM Review

Well suited where an organisation wishes to have a unified view of hardware stats and software stats… single monitoring window.

Dec 30, 2020

Manishh Arora

Vice President

Bypass Network Services Limited

Information Technology & Services | 11-50 employees

The Lowdown on LM

[LogicMonitor is] great for keeping an eye on infrastructure at a small scale (office-wide) or large scale (planet-wide).

Dec 18, 2020

Joe Carey

Support Engineer I

Synoptek

Information Technology & Services | 201-500 employees

LogicMonitor will become your Ops Team process improvement tool

We are a managed services IT staff and use LogicMonitor to support our clients and our own infrastructure. We sell monitoring as a service and Logic Monitor serves a critical role in that service.

Dec 14, 2020

Joe Jacir

System Engineer

Kovarus

Information Technology & Services | 51-200 employees

LogicMonitor is Time Saving Magic!

We implemented LogicMonitor to gather more information regarding our servers and appliances with far less configuration compared to previous laborious and custom solutions.

Dec 13, 2020

Collin Thoman

Systems Administrator

Seed IP Law Group, LLP

Legal Services | 51-200 employees

Second time LogicMonitor customer

LogicMonitor gives us a single pane of glass to view all of our infrastructures; from legacy hardware to bleeding-edge cloud resources. LogicMonitor also provides excellent default thresholds and alerting behavior, giving us huge gains in time for resolution compared to our previous toolset.

Dec 11, 2020

Zack Dietz

Infrastructure Engineering Manager

Rehrig Pacific Company

Plastics | 1001-5000 employees

LogicMonitor is how monitoring should be.

The ability to customize reports and dashboards is key as an MSP, because we can present custom tailored dashboards to our customers on request.

Dec 10, 2020

Alex Boyle

Enterprise Operation Center Engineer Level II

Synoptek

Information Technology & Services | 1001-5000 employees

LogicMonitor the Network Monitoring Tool You’ve been Searching for!

The application is integrated with our ticketing system and allows us to quickly respond to alerts. It also allows for two way communication between our ticketing system and Logic Monitor.

Dec 10, 2020

Jeff Aiken

vCIO

Emerge

Information Technology & Services | 51-200 employees

Customer success features

  • Dedicated Customer Success Managers
  • 24X7 support means 24X7 support
  • Sandbox and child accounts so you can test environments and deploy confidently.

LM Concierge

LM Concierge takes LogicMonitor to the next level by ensuring effective configuration, operation, and management of an organization’s technology ecosystem, so our customers can experience maximum portal health, streamline IT Operations, and optimize workflow management.

LogicMonitor Extends Executive Leadership Bench with Two New Hires: Chief Performance Officer and Chief Customer Officer

Weekly live trainings

Get the most out of LogicMonitor with our weekly training sessions. Drop-in for a Q&A or attend a live training on topics like:

  • Cloud best practices
  • Alert routing and delivery
  • Dashboard how-tos
  • And so much more
LogicMonitor Overview dashboard

Community driven

LogicMonitor’s active community enables users to ask questions of LMers and other users to get the guidance they need to grow. From querying to full tech stack evolutions and everything in between, LogicMonitor’s community is there to help.

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