Award-winning customer success
With 24/7 all-in support from our highly-trained team and an active community of LogicMonitor customers who are just as dedicated to innovation as you are.
How does LogicMonitor lead the industry in customer success?
Simple. It starts with our people. We hate waiting for answers as much as the next person, so we’ve made it our mission to get the best results and cultivate the best relationships with every one of our fellow LMers. That’s why our retention and NPS for satisfaction are so high.
Recognized for Excellence
Retention
98% annual retention
NPS
The highest Netpromoter Score of any IT infrastructure management provider
Speed
Typical response time for support chats: <5 minutes
See how we stack up
LogicMonitor has been a homerun!
LogicMonitor is great for organizations needing to get better visibility into their IT Operations and those needing to reduce workloads so that their IT teams can focus on more strategic projects.
Jul 01, 2022
LogicMonitor: Highly Recommended
LogicMonitor has well-developed out-of-the-box alert thresholds and very effective and flexible notification delivery options
Jun 28, 2022
Using LogicMonitor as a Non-MSP
We’ve recently started to integrate the LM Logs and Configuration monitoring into our system. This has drastically helped in reducing troubleshooting time for issues.
May 17, 2021
LogicMonitor is one of the best monitoring tool I have ever deployed.
LogicMonitor support is very good. Their response time is fast and we didn’t have any issues.
Sep 10, 2020
The Lowdown on LM
[LogicMonitor is] great for keeping an eye on infrastructure at a small scale (office-wide) or large scale (planet-wide).
Dec 18, 2020
LogicMonitor will become your Ops Team process improvement tool
We are a managed services IT staff and use LogicMonitor to support our clients and our own infrastructure. We sell monitoring as a service and Logic Monitor serves a critical role in that service.
Dec 14, 2020
LogicMonitor is Time Saving Magic!
We implemented LogicMonitor to gather more information regarding our servers and appliances with far less configuration compared to previous laborious and custom solutions.
Dec 13, 2020
Second time LogicMonitor customer
LogicMonitor gives us a single pane of glass to view all of our infrastructures; from legacy hardware to bleeding-edge cloud resources. LogicMonitor also provides excellent default thresholds and alerting behavior, giving us huge gains in time for resolution compared to our previous toolset.
Dec 11, 2020
LogicMonitor is how monitoring should be.
The ability to customize reports and dashboards is key as an MSP, because we can present custom tailored dashboards to our customers on request.
Dec 10, 2020
LogicMonitor the Network Monitoring Tool You’ve been Searching for!
The application is integrated with our ticketing system and allows us to quickly respond to alerts. It also allows for two way communication between our ticketing system and Logic Monitor.
Dec 10, 2020
Customer success features
- Dedicated Customer Success Managers
- 24X7 support means 24X7 support
- Sandbox and child accounts so you can test environments and deploy confidently.
LM Concierge
LM Concierge takes LogicMonitor to the next level by ensuring effective configuration, operation, and management of an organization’s technology ecosystem, so our customers can experience maximum portal health, streamline IT Operations, and optimize workflow management.
Weekly live trainings
Get the most out of LogicMonitor with our weekly training sessions. Drop-in for a Q&A or attend a live training on topics like:
- Cloud best practices
- Alert routing and delivery
- Dashboard how-tos
- And so much more
Community driven
LogicMonitor’s active community enables users to ask questions of LMers and other users to get the guidance they need to grow. From querying to full tech stack evolutions and everything in between, LogicMonitor’s community is there to help.
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