IT Monitoring Professional Services
Professional Services
The LogicMonitor Professional Services team is composed of seasoned experts with deep industry experience, here to support you through every stage of your observability journey. Whether you need off-the-shelf packages or fully customized engagements, our specialists provide the insights and practical guidance needed for successful monitoring, training, and implementation.
LogicMonitor’s Professional Services will:
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Speed up your implementation time from months to weeks
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Arm your team with expert training, guidance, and monitoring best practices
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Ensure seamless integration into your infrastructure
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Enable you to migrate with confidence and de-risk your go-live plan
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Design custom solutions to meet your monitoring needs
LM Implementation Assistance Packages
Implementation of a new monitoring tool can be a daunting and time consuming project. The highly experienced Professional Services team can take away a lot of the pressures, ensure that you are setup following all the best practices, and let you realize the quickest time to value of your new monitoring platform. We offer a range of packages from guidance sessions to fully custom scoped implementations that will cover all situations, from implement yourself where you just want a person to guide you on your decisions, to do it all for me.
PS Package
LogicMonitor SmartCoach
LogicMonitor QuickStart
LogicMonitor QuickStart Plus
LogicMonitor Enterprise Implementation
SmartAdmin
During the life of your partnership with LogicMonitor we can offer additional services which include taking away some of the administration from your teams. Allowing them to concentrate on the day to day tasks of running your business and freeing them up for other tasks and projects.
5 Hrs/Month Engagement
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Quarterly patching and upgrades LogicMonitor will work with your team to schedule and perform quarterly collector and LogicModule updates to your LogicMonitor instance.
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Includes 10 additional hours per month as a part of a pre-authorized T&M agreement Typical example of what these hours can include: LM logs Admin services – All LM Logs Admin services including anomaly and ingestion review, new feature demos, query assistance, alert tuning, and pipeline creation.
15 Hrs/Month Engagement
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Quarterly patching and upgrades LogicMonitor will work with your team to schedule and perform quarterly collector and LogicModule updates to your LogicMonitor instance. Includes pre-deployment testing in a designated sandbox environment.
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Monthly portal reviews LogicMonitor will install a series of Portal Review dashboards to improve portal health observability while also working with your team to remedy device communication issues, optimize alert tuning, and reviews of user accounts and roles to ensure that security best practices are being followed.
40 Hrs/Month Engagement
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Quarterly patching and upgrades LogicMonitor will work with your team to schedule and perform quarterly collector and LogicModule updates to your LogicMonitor instance. Includes pre-deployment testing in a designated sandbox environment.
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Monthly portal reviews LogicMonitor will install a series of Portal Review dashboards to improve portal health observability while also working with your team to remedy device communication issues, optimize alert tuning, and reviews of user accounts and roles to ensure that security best practices are being followed.
Training
Changes to staffing can leave you with a knowledge gap and a sense of uncertainty around supporting your monitoring platform. Up-skilling of your team is where the Technical Training team can come in to support you. Whether that is for new users with little to no experience of using LogicMonitor or to more advanced features and concepts that can help you leverage the platform to its full potential giving you insight to not only your infrastructure but also your critical business metrics.
Deploy, Configure & Manage
Observability User Training
Advanced Incident Management
Get in touch
In addition to the pre-packaged offerings, the highly experienced Professional Services team can work with your technical staff to produce a fully bespoke custom package to cover all your monitoring implementation requirements. This can include bespoke monitoring options, integrations and training requirements.
For further information please connect with your Account Executive or for current customers your customer success team to discuss your requirements.
If you are unsure of your account executive or customer success manager, please email us at [email protected].
