WORKFLOW AUTOMATION WITH AI
Automate the Full Incident Lifecycle with Confidence
Transform noisy alerts into secure, standardized workflows that diagnose, remediate, and document incidents to cut downtime and midnight pages.
Edwin AI automates the entire playbook process—from generation to execution—to reduce MTTR, prevent outages, and free teams from repetitive incident work.
Detect, resolve issues automatically
Incidents are identified, diagnosed, and remediated in real time, reducing downtime and eliminating repetitive manual work for your team.
Maintain control with guardrails
Automation runs within policies you define—approvals, change windows, and audit logs—so fixes are fast, consistent, and compliant.
Shorten every incident’s lifecycle
From root cause to verified resolution, automated workflows cut MTTR and reduce escalations, freeing senior engineers to focus on strategic projects.
Prove reliability with measurable results
Track reductions in noise, resolution time, and after-hours alerts. Demonstrate the impact of automation with data your stakeholders can trust.
Scale without adding headcount
Automated playbook generation and execution let small teams handle complex, growing environments without burning out or expanding staff.
Align IT performance with business value
By preventing outages and accelerating recovery, automation safeguards revenue, user experience, and compliance commitments across the enterprise.
Automate & Orchestrate Your Network
Identify issues, generate fixes, and apply them automatically
AI Automation closes the loop from alert to fix. Edwin AI identifies root causes, finds or generates precise playbooks, and executes them safely—so issues resolve faster, downtime shrinks, and your engineers can focus on innovation.
Detect
Match
Diagnose
Generate
Execute
Detect & diagnose in context
Unify telemetry across your hybrid environment to find the real issue, not just noise.
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Correlate metrics, logs, and traces to pinpoint root cause and blast radius.
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Filter alert storms automatically so teams focus only on actionable problems.
Check for existing playbooks
Before generating anything new, Edwin AI searches for validated automations.
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Suggest proven playbooks already available in the environment.
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Accelerate resolution by applying fixes that are tested and repeatable.
Generate new playbooks
When no existing automation fits, AI builds one on the fly.
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IBM watsonx Code Assistant turns Edwin’s diagnosis into precise Ansible YAML.
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Embed best practices for validation, error handling, and safe execution.
Orchestrate the fix
Enterprise automation platforms apply the remediation at scale.
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Red Hat Ansible Automation Platform applies changes reliably at scale.
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Stay in control with approvals, rollback, and audit trails built in.
Learn from every incident
Turn each resolution into a reusable pattern. The system continuously improves by storing and refining automation over time.
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Automated health checks ensure the remediation worked before closing tickets.
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Expand the knowledge base as successful fixes are stored for future use.
Edwin AI Integrations
Make every system smarter with Edwin AI
Edwin AI connects with over 3,000 tools—spanning observability, APM, security, and CMDB—to turn disconnected data into real-time, actionable insight. Whether you’re managing legacy systems or hybrid cloud environments, Edwin brings it all together to speed up incident response and eliminate silos.
3000+
pre-built integrations across your full tech stack
100%
bi-directional sync with ITSM platforms like ServiceNow
Domain-specific AI
AI trained on real IT operations
Edwin AI isn’t a generic chatbot or a thin wrapper on a public LLM. It is purpose-built for IT operations and trained on years of observability and incident data to deliver precise, trustworthy outcomes. Its models are tuned on real-world IT signals rather than general internet data, and its output is focused, avoiding hallucinations and surfacing only what matters to your team.
67%
ITSM incident reduction
Strategic AI partnership
Self-healing infrastructure with LogicMonitor, IBM, and Red Hat
LogicMonitor’s collaboration with IBM watsonx and Red Hat Ansible integrates AI-driven diagnosis, code generation, and enterprise-grade automation to deliver closed-loop incident response. From detection to resolution, the system prevents outages, shortens MTTR, and scales automation across hybrid environments.
85%
faster incident resolution
"AI helps us to move faster."
"LogicMonitor helps us succeed by being a true partner."
"Edwin AI handles routine issues so my team can focus on strategy. That's a huge win."
"Edwin AI will be 100x faster than a human and able to manage complex problems."
"Edwin AI is not another AI tool, but an essential part of our IT team."
"The sheer power of LogicMonitor’s monitoring capability is amazing."
"Edwin AI helps us analyze data, reduces alerts, and will self-heal issues before they escalate"
Edwin AI: Built to deliver impact
Edwin AI’s AI Agent handles real-world complexity, turning system data into decisions that keep operations steady and teams focused.
0
%
less incident workload
0
hrs
saved per incident
0
%
reduction in MTTR
GET ANSWERS
FAQs
Get answers to common questions about AI Automation from Edwin AI.
What is AI Automation by Edwin AI?
AI Automation is a LogicMonitor solution that delivers self-healing IT operations. It uses agentic AIOps to automatically detect issues, perform root cause analysis, and trigger remediation workflows—reducing downtime and manual effort across hybrid and multi-cloud environments.
How does AI Automation by Edwin AI work?
The platform combines three layers of automation: Edwin AI for contextual diagnosis, IBM watsonx Code Assistant for generating remediation playbooks, and Red Hat Ansible Automation Platform for secure execution. Together, these technologies close the loop from detection to resolution with audit trails and policy controls.
What IT challenges does AI Automation solve?
AI Automation helps IT teams cut through alert noise, shrink mean time to resolution (MTTR), and eliminate repetitive manual tasks. By automating incident response, enterprises gain stronger uptime, fewer after-hours escalations, and more time for engineers to focus on innovation.
Is AI Automation by Edwin AI safe for enterprise use?
Yes. All automation runs with enterprise-grade guardrails, including role-based access controls (RBAC), change windows, approvals, rollback mechanisms, and compliance logging. This ensures every automated fix is executed consistently and securely.
Your path to self-healing IT starts with Edwin AI
Edwin AI Resources
What you need to know about AI agents for ITOps
Legacy IT approaches can’t keep pace with today’s demands. Dive into expert guidance on applying agentic AIOps to reduce noise, accelerate resolution, and take control of complex environments.
