SaaS Monitoring From Your Platform to The User Experience

Ensure the tools your teams rely on are always performing by monitoring availability, performance, and user experience across the Internet and your workforce.

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When SaaS isn’t a blind spot, IT moves faster and users don’t have to wait

Keep your workforce productive, no matter what breaks

Pinpoint the source of SaaS issues before they affect users—so people stay connected and work keeps moving.

Get from incident to action faster

Give teams a clear path forward during high-pressure moments, so they can make confident decisions, reduce downtime, and keep small issues from becoming business-wide disruptions.

Stop wasting money on tools no one uses

Understand what’s adopted and what’s not, so you can cut shelfware, reduce audit stress, and invest smarter.

See value immediately, without adding work

Start getting performance and availability insights from Microsoft 365, Zoom, Slack, and more—right out of the box.

Keep hybrid and remote teams running smoothly

Ensure SaaS, network, user experience, and internet paths stay aligned, so your users don’t lose time to invisible app issues.

Make smarter decisions with full context

See SaaS performance alongside network, cloud, and infrastructure health, so you’re never troubleshooting in isolation or acting on incomplete data.

What you can do with SaaS Monitoring

Everything you need to monitor, troubleshoot, and optimize SaaS performance

LM Envision auto-discovers and monitors SaaS applications like Microsoft 365, Zoom, Slack, Salesforce, and more, alongside your network, cloud, infrastructure, and internet paths. Quickly deploy monitoring using reusable templates for common SaaS workflows, reducing setup time and ensuring consistency across applications.

Monitor

Correlate

Detect

Track

Report

Pre-built integrations with leading SaaS Apps

Monitor Microsoft 365, Google Workspace, Salesforce, Slack, Zoom, and more with API-based data collection.

Agentless authentication Use OAuth or service accounts to securely connect to SaaS APIs.
Pre-mapped KPIs Track login activity, license utilization, service status, and response times automatically.

Multi-layer correlation across IT domains

Automatically connect SaaS performance data with infrastructure, identity, and network telemetry.

Topology-aware correlation Link issues to downstream services or users using system relationships.
Incident context propagation Group related alerts and map telemetry to root cause events.

Real-time anomaly detection and smart alerting

Detect issues before they impact users by combining infrastructure monitoring with synthetic testing and real user experience insights.

Dynamic baselining Learn typical behavior over time and flag deviations instantly.
Smart alert routing Connect to ITSM tools like ServiceNow or chat tools like Slack and Teams.

Built-in tracking for SaaS usage and license data

See who’s using what, how often, and where resources are underutilized.

Granular usage tracking Spot inactive accounts, usage spikes, or underutilized licenses.
License utilization metrics Spot overprovisioned licenses and inactive accounts.

Custom dashboards & role-based views

Create live, shareable dashboards for IT, department leads, and execs.

Access control by role Limit or expand visibility based on user access levels.
Flexible dashboard layout Build dashboards using pre-built and custom widgets to visualize SaaS health, usage, and alerts.

INTEGRATIONS

Monitor the SaaS Apps your teams use and more

LM Envision brings SaaS into the same platform you already trust for IT infrastructure, cloud, network, containers, and more. With over 3,000+ pre-built integrations, you get full-stack observability without stitching together separate tools.

See integrations

100%

collector-based and API-friendly

3,000+

integrations and counting

AI AGENT for Cloud-Native Ops

Meet Edwin AI: your SaaS monitoring sidekick

Troubleshooting SaaS issues doesn’t have to mean hunting through logs or pivoting between dashboards. Ask Edwin and get instant, human-readable answers that help you fix issues faster.

See Edwin in Action Try Edwin today

67%

ITSM incident reduction

88%

noise reduction

Trusted by IT Leaders

Leading teams don’t just react—they Envision productivity without disruption

See how LogicMonitor customers use unified SaaS visibility to keep employees connected, resolve issues faster, and eliminate blind spots across the tools their teams rely on most

See their success

“Edwin AI delivered value within an hour of implementation.”

Kris Manning

Global Head of IT Networks of Syngenta

0 %

fewer monitoring tools

0 %

faster MTTR

0 %

fewer tickets

0 %

time savings

Get Answers

FAQs

Get the answers to your top SaaS monitoring questions.

Have more? Ask our experts

What is SaaS Monitoring in LM Envision?

SaaS Monitoring in LM Envision refers to the process of tracking the performance and availability of SaaS-based services your company uses for communication and productivity. This includes applications like Microsoft Office 365, Salesforce, Slack, Zoom, and more. LogicMonitor utilizes agentless collection of metrics via APIs, allowing you to monitor these services by providing necessary credentials such as Client ID, Authorization Token, API Key, or Secret Key.

What metrics can I monitor for SaaS applications using LM Envision?

LM Envision allows you to monitor various metrics for SaaS applications, including:

Service availability and health status
User activity and adoption rates
License usage and allocation
Performance metrics such as response times and error rates
Quality of Service (QoS) data for applications like Microsoft Teams

Learn more

Does LM Envision support monitoring of third-party vendor status pages?

Yes, LM Envision’s SaaS Lite Monitoring includes support for monitoring status pages of third-party vendors such as GitHub, Box, and Trello. This feature allows you to create dashboards and alerts based on the status information provided by these services, helping you stay informed about potential service disruptions.

Learn more

How can I view usage data for my SaaS Monitoring subscription in LM Envision?

To view usage data:

Navigate to Settings > Usage.
From the Products option, select SaaS Monitoring.
Choose the desired Contributor type if applicable.
Select the Billing unit (Services or Users) you wish to view.
Pick the month for which you want to view usage data.

Learn More

Start monitoring SaaS intelligently with LM Envision

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