Hybrid Observability for MSPs
Managed Service Provider Monitoring: Scalable, Profitable, Always-On
Deliver high-margin services, reduce tool sprawl, and onboard clients faster without sacrificing performance, visibility, or client experience.
Why Growing MSPs Choose LogicMonitor
Built to power MSP service expansion without overhead
From co-managed IT support to hybrid cloud environments, today’s MSPs need to move beyond break/fix and monitoring basics. LogicMonitor Envision helps you differentiate your offerings in a saturated market by reducing noise, automating operations, and delivering proactive, white-labeled services that scale.
Faster onboarding, faster time to revenue
Spin up new clients in hours, not weeks, so you can shorten sales cycles and accelerate recurring revenue streams.
Lower operational overhead without cutting service quality
Eliminate manual tasks, reduce alert noise, and streamline workflows, so your teams stay lean and focused on delivering value.
Higher client retention through consistent service delivery
Prevent client-facing outages and demonstrate value with SLA-backed reporting and proactive support.
Improved profitability with every client you add
Avoid scaling costs linearly by automating monitoring, reporting, and issue resolution across all tenants.
More upsell opportunities and stickier relationships
Prove value, deliver insights, and surface expansion opportunities through transparent dashboards and service analytics.
Greater market differentiation in a crowded landscape
Offer advanced services like AI-powered operations, co-managed visibility, and unified hybrid monitoring that others can’t match.
How LM Envision supports scalable, profitable MSP operations
AI-powered observability across client environments, platforms, and service workflows
Observability solutions designed for the unique demands of managed service providers, from multi-tenant visibility to AI-assisted workflows and white-labeled reporting.
Multi-tenant architecture with secure client isolation
Manage multiple clients from a single platform with isolated environments, customizable access controls, and white-labeled dashboards built for transparency.
Collector-based monitoring with fast, scalable deployment
Use LogicMonitor’s collector-based approach to monitor hybrid environments without installing agents, enabling rapid onboarding and zero infrastructure friction.
Automated discovery and dynamic configuration
Automatically detect and classify client infrastructure—from on-prem assets to cloud services—with real-time updates and customizable LogicModules.
AI agent for incident resolution
Edwin AI reduces alert fatigue by correlating cross-domain telemetry, surfacing true root cause, and triggering automated workflows through integrated ITSM tools.
Integrations for PSA, billing, and ticketing systems
Connect LM Envision with ConnectWise, ServiceNow, Salesforce, and 3,000+ tools to synchronize tickets, automate usage billing, and streamline MSP operations.
Custom dashboards and SLA reporting by client
Build role-based dashboards for internal teams and external clients. Automate SLA tracking, capacity forecasts, and performance summaries with scheduled reports.
Case Study
Synoptek
Synoptek is a global systems integrator and managed IT services provider that reduced costs by 80% and cut alerts by 60% with LM Envision.
The AI Agent for ITOps
Edwin AI powers faster fixes and higher margins
Edwin AI gives MSPs the intelligence to operate lean, respond faster, and deliver a more proactive client experience.
Accelerate service delivery, reduce overhead, and stay ahead with LM Envision
LOGICMONITOR'S BLOG: IT HUMANS IN THE LOOP
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Whether you’re deep in day-to-day ops or charting the path forward, our blog delivers insights for every role on your IT team.
Get answers
FAQs
Get the answers to the top MSP questions.
How does LogicMonitor help MSPs grow revenue?
By enabling proactive services, faster onboarding, SLA-backed delivery, and upsell-ready reporting, all without scaling headcount.
Can we onboard new clients quickly?
Yes. With our agentless Collector and automated templates, most MSPs go from discovery to monitoring in hours.
Is LogicMonitor secure enough for enterprise clients?
Absolutely. LM Envision includes RBAC, data isolation, audit trails, and supports compliance with SOC 2, ISO 27001, and more.
Can we integrate LM Envision with our existing PSA and billing tools?
Yes. We support integrations with ConnectWise, Autotask, ServiceNow, Salesforce, and many others.
Does the platform support co-managed services?
Yes. Multi-tenant views and flexible role access make it easy to partner with internal IT teams while maintaining control and transparency.