Every eight hours, critical medications must arrive at over 3,200 pharmacies across Belgium. That’s the level of precision and reliability Febelco, the country’s largest pharmaceutical distributor, delivers—day in, day out.
But when IT systems falter, the consequences aren’t just technical. They’re personal. Missed deliveries. Disrupted treatments. Lives impacted.
Febelco knew that ensuring operational resilience meant modernizing their infrastructure monitoring. Their existing system—sprawled across six fragmented tools—couldn’t keep up. Manual troubleshooting took hours. False alerts flooded the team. And worst of all, a single outage could cost up to €7 million per day.
Febelco turned to LogicMonitor to eliminate monitoring blind spots, reduce downtime, and gain actionable insights across their complex infrastructure.
Here’s how LogicMonitor helped:
Since implementing LogicMonitor, we’ve seen a 4x improvement in incident resolution speed. It has made our service delivery faster and more reliable, protecting both our operations and our customers.”
— Sven Moreels, IT Infrastructure Manager, Febelco
Febelco’s transformation is a case study in how digital infrastructure directly supports public health. With LogicMonitor, their IT team isn’t just keeping systems online—they’re safeguarding a national medication supply chain.
With LogicMonitor, pharmaceutical organizations can:
The result is greater IT resilience, faster delivery, and peace of mind for the patients who depend on it.
In today’s hospitals, technology is woven into every touchpoint of patient care. Nurses check vitals through digital monitors. Physicians review test results in the EHR. Medications get ordered, verified, and delivered through a network of connected systems. But when even one link in that chain fails, the impact isn’t just inconvenient—it’s dangerous.
Downtime doesn’t just slow operations. It delays diagnoses, derails treatment plans, and puts both patient trust and clinical safety at risk.
When healthcare IT systems fail, the financial impact is significant. A single day of downtime, on average, can cost healthcare organizations around $1.9 million. These costs quickly add up from lost revenue, inefficient operations, and potential fines. What’s more, getting things back up and running often takes over 17 days per incident. However, beyond the financial impact, the human toll is substantial.
Remember the 2024 CrowdStrike update? That global IT disruption caused hospitals worldwide to cancel procedures, delay treatments, and even revert to old paper workflows because critical systems were simply unavailable. In moments like those, routine care gets compromised, putting patient safety and smooth operations at risk.
Additionally, these disruptions erode patient trust. Patients often feel frustrated, anxious, and vulnerable when essential systems fail to function properly, especially when they expect real-time, seamless experiences. Our healthcare professionals also face immense stress, wrestling with manual workarounds and unreliable systems, which can contribute to burnout.
Modern healthcare IT environments are incredibly complex, combining on-premises infrastructure, multiple cloud platforms, medical devices, and edge environments. Keeping a clear view of performance and security across this vast landscape is demanding. Legacy monitoring often falls short in this regard, creating critical “blind spots” that hinder quick resolution and put patient care at risk.
For a deeper dive into why older IT approaches can’t keep pace with today’s demands, we’ve covered it in more detail, including real-world examples like the critical outage affecting an infant protection system, where 25 engineers spent five hours trying to pinpoint a root cause—90% of that time just identifying the issue. During those five hours, the system designed to safeguard newborns from risks like abduction or unauthorized movement was offline, leaving hospital staff without automated safeguards. In a high-stakes environment like neonatal care, every minute without protection adds anxiety and risk. This incident underscores why healthcare IT teams need complete, correlated visibility across infrastructure and clinical systems because when safety systems fail, there’s no room for guesswork.
Hybrid observability fundamentally changes how healthcare organizations monitor their IT ecosystems. It unifies perspectives across your entire hybrid environment, connecting every part of your healthcare IT regardless of location. This approach bridges data gaps and simplifies complexity by consolidating information from across your data centers, clouds, applications such as Epic, networks, and end-user experiences.
With AI, hybrid observability can proactively identify issues before they impact care by detecting anomalies and providing in-depth system intelligence for clinical workflows. This means better efficiency, enhanced patient safety, dramatically cut troubleshooting times, and improved compliance by streamlining audit preparation and reducing security risks.
From bedside monitors to cloud-based EHRs, every part of the healthcare IT ecosystem plays a role in patient outcomes. When any link breaks, the consequences go far beyond inconvenience—they compromise patient safety, delay treatments, and add pressure to already burdened care teams.
Yes, the financial stakes are high—millions lost per day, thousands per minute—but the clinical stakes are even higher. Every outage is a risk to patient trust, clinician performance, and system-wide safety.
That’s why leading healthcare organizations are shifting from reactive monitoring to proactive observability. They’re breaking down silos, gaining visibility across hybrid environments, and resolving issues before they interrupt care.
The next generation of healthcare won’t just rely on IT. It will rely on resilient, intelligent systems that support clinicians every step of the way.
Because when IT works, care works. And that’s what matters most.
Healthcare IT environments have become incredibly complex. Think about everything running simultaneously in your organization: physical medical devices, cloud platforms, clinical applications like Epic, and patient-facing applications. Each component needs to work together seamlessly, much like how ICU monitors track multiple vital signs at once.
Many healthcare organizations still use monitoring solutions designed for simpler times, when systems were more isolated. Unfortunately, these tools often miss critical warning signs and can significantly slow down response times when every second counts.
Hybrid observability brings together visibility across every part of your healthcare IT infrastructure, regardless of where it lives. It provides the comprehensive, real-time insights that healthcare leaders need to maintain resilient, compliant systems that support quality patient care.
Healthcare IT systems require exceptional reliability, yet many organizations still work with fragmented monitoring solutions. This disconnect offers limited views without proper context, making problem identification much harder and extending downtime. This creates real risks for patient safety and regulatory compliance.
Consider this real example: A hospital’s infant protection security system went down. While the infrastructure looked stable on paper, it took 25 engineers and five full hours just to find the root cause. During that time, the hospital’s most vulnerable patients—newborns in the NICU and maternity wards—were left without automated security monitoring that prevents infant abductions and ensures immediate response to medical emergencies. Clinical staff had to perform manual security checks and constant visual monitoring, diverting critical resources from direct patient care and creating dangerous gaps in protection. For five hours, every minute posed potential life-threatening risks to infants who depend on continuous, automated monitoring for their safety and survival.
This is where hybrid observability makes a difference. Unlike traditional monitoring, hybrid observability extends beyond just tracking technology layers. It covers all the distributed environments typical in healthcare IT: on-premises medical devices, cloud-hosted EHRs, network infrastructure, and patient portals across hospitals, clinics, and remote care locations.
Instead of juggling separate data silos, hybrid observability provides one consolidated view. It’s similar to how clinicians integrate multiple diagnostic inputs such as vital signs, lab results, imaging data, patient history, and clinical observations to build a comprehensive clinical picture. Just as no single metric tells the complete story of a patient’s condition, isolated IT monitoring tools can’t reveal the full health of your healthcare technology ecosystem.
For healthcare IT, this translates to:
By bringing together alerts and performance metrics from different systems into one dashboard, hybrid observability dramatically reduces investigation time and enables faster, safer problem resolution. Healthcare organizations gain clear insight into how backend infrastructure and network performance directly affect patient care, helping IT teams work more effectively.
Unified visibility across healthcare IT systems significantly improves how we detect and resolve issues. However, the complexity of healthcare IT demands something more: artificial intelligence that can identify and address potential problems before they affect clinical care.
AI strengthens hybrid observability by adding intelligent, automated insights across your entire IT ecosystem.
These AI capabilities transform hybrid observability from a reactive monitoring approach into a proactive strategy for healthcare IT resilience. With AI support, teams can address issues before they escalate, maintaining stable, compliant clinical systems optimized for patient care.
Successful implementation starts with connecting your observability efforts to your healthcare organization’s core priorities: patient safety, system reliability, and regulatory compliance.
Look for a platform that provides:
Work closely with your vendor to ensure:
These steps help transform observability from a simple monitoring requirement into a core component of healthcare IT resilience and innovation.
Modern healthcare IT goes beyond keeping systems operational. It’s about delivering seamless, secure, patient-centered care within an increasingly complex digital environment. Hybrid observability provides the comprehensive visibility and AI-driven insights necessary to meet this challenge effectively.
By implementing a unified, intelligent observability platform designed for healthcare, IT leaders can minimize downtime, improve compliance, and give their teams the tools to act proactively before small issues become major incidents.
The future of healthcare IT requires resilience, flexibility, and innovation. Hybrid observability powered by AI provides the foundation for achieving all three.
Supporting every hospital chart, scan, and bedside alert is a web of digital systems—EHRs, lab interfaces, clinical apps, networks, and connected devices—all working in sync or struggling to. When something slips, say, an Epic interface queue backs up and lab results don’t reach the attending physician on time, the consequences aren’t theoretical. That delay might mean a sepsis alert gets missed. A treatment window closes. A patient’s outcome changes. The impact is immediate, measurable, and personal.
Despite this complexity, many healthcare organizations are still relying on legacy monitoring tools built for a much simpler time.
Today’s healthcare infrastructure spans on-prem, cloud, SaaS, and edge. Legacy tools weren’t built to monitor systems this interconnected.
When visibility fails, care suffers. One hospital spent five hours diagnosing a single infant protection system outage. 90% of that time was spent just finding the issue.
Siloed monitoring delays root cause identification, especially when critical apps like Epic are involved.
CIOs need more than uptime dashboards—they need system-wide observability that connects performance data to clinical impact in real time.
Legacy monitoring is undermining healthcare IT resilience.
Today’s healthcare infrastructure spans on-prem, cloud, SaaS, and edge. Legacy tools weren’t built to monitor systems this interconnected.
When visibility fails, care suffers. One hospital spent five hours diagnosing a single infant protection system outage. 90% of that time was spent just finding the issue.
Siloed monitoring delays root cause identification, especially when critical apps like Epic are involved.
CIOs need more than uptime dashboards—they need system-wide observability that connects performance data to clinical impact in real time.
These environments are distributed, dynamic, and deeply interconnected, making it nearly impossible for siloed monitoring tools to surface root causes fast enough.
When the tools can’t see the problem, patients feel the impact.
At one U.S. hospital, an infant protection system went offline. While the underlying infrastructure appeared healthy, it still took five hours and 25 engineers to identify the issue. Ninety percent of that time was spent just locating the root cause. During the outage, staff had to rely on manual security protocols to monitor and safeguard infants, increasing the risk of errors such as unauthorized movement or mother-infant mismatches—risks that the infant protection and security system is designed to prevent in this highly sensitive care environment.
90% of a five-hour outage was spent just finding the root cause for 25 engineers working to restore an infant protection monitoring system.
A single day of downtime costs healthcare systems an average of $1.9 million, not including reputational damage and regulatory exposure. Beyond the financial impact, system outages put patients directly at risk, delaying critical treatments, interrupting vital monitoring, or causing medication errors. When patient safety is compromised, clinicians also face serious consequences, including potential liability and threats to their professional licenses. In a healthcare system already stretched thin by staffing shortages, these delays are costly and dangerous.
Healthcare IT is no longer confined to a single data center. It now spans cloud platforms, mobile devices, and edge sensors. Monitoring tools must evolve to provide comprehensive visibility across this hybrid environment.
Dr. John Halamka
President, Mayo Clinic Platform
Healthcare IT leaders are responsible for more than just keeping systems online. They’re leading digital transformation, enabling AI-powered diagnostics, and supporting 24/7 hybrid care delivery.
To do that, they need more than status checks and isolated alerts. They need a unified view that connects infrastructure, applications, and clinical workflows in real time. This means correlating data across networks, cloud services, EHR systems like Epic, and end-user devices, so IT teams can understand how performance issues ripple through complex clinical environments and impact patient care.
Consider an Epic latency issue during morning rounds. Without hybrid observability, IT might see alerts about server load or memory spikes but miss how those translate into delayed physician logins or documentation bottlenecks. Hybrid observability brings all data into a single pane of glass, integrating on-prem and cloud systems, devices, and applications. Advanced AI analyzes this data continuously, detecting anomalies and pinpointing root causes before they escalate. This lets teams resolve issues like backend database bottlenecks, misfiring APIs, or cloud latency fast, avoiding disruptions that could delay care.
That’s the difference between reacting to noise and preventing clinical interruptions altogether.
Healthcare isn’t slowing down. Workloads are rising, and tech stacks are expanding. Patients accustomed to digital-first experiences expect seamless care, and regulators are watching closely.
Legacy monitoring wasn’t built for this pace. Hybrid observability is.
Forward-looking IT teams are replacing guesswork with real-time insight. They’re preventing care disruptions, protecting sensitive data, and giving clinicians the confidence to trust their tools.
And they’re proving that IT resilience isn’t just about uptime—it’s about protecting patient safety, accelerating time to treatment, and building clinician trust in the systems they use every day.
Whitepaper
Healthcare IT leaders are under more pressure than ever. Systems are more complex, and patients expect consistent, connected experiences—whether at the bedside, in the clinic, or using telehealth from home. Every minute of downtime risks not only operational disruption but also patient trust and safety.
That’s why our experts created Advancing Patient Care with Resilient IT: A Healthcare Leader’s Guide, a practical resource for CIOs, CTOs, and IT teams who are tired of reactive firefighting and who want a clearer path to proactive operations that fully support care delivery.
In this guide, you’ll learn how leading healthcare organizations are:
Unifying visibility across cloud, on-prem, EHR systems like Epic, and the connected medical devices clinicians rely on every day
Using AI to reduce alert fatigue so teams can focus on resolving issues before they affect patient care
Strengthening compliance protocols without creating more work for already-stretched teams
You’ll also walk away with:
A clear understanding of why IT resilience is now a direct driver of clinical outcomes
Examples of how top health systems are cutting downtime and ensuring uptime
Steps you can take to evolve your monitoring strategy and protect patient care
Get the guide and see how a more unified, intelligent approach to IT can support better care for patients, stronger operations behind the scenes and at the bedside, and peace of mind for everyone.
Solution brief
Delivering exceptional patient care should be nonnegotiable—and it all starts with reliable technology.
A moment of downtime in EMR or EHR systems can mean delayed surgeries, extended hospital stays, or even compromised patient safety. LogicMonitor is here to make sure those IT outages don’t happen.
By partnering with LogicMonitor, healthcare organizations can:
See how LogicMonitor can help your healthcare organization.
Solution brief
While the Covid-19 pandemic has placed immense strain and pressure on the healthcare industry, it has also driven exciting new developments in the way we embrace technology and innovation to advance patient treatment.
In this solution brief we explore:
Download this solution brief to learn how LogicMonitor helps support healthcare organizations by increasing efficiencies and streamlining IT.
Brief
LogicMonitor is the only SaaS-based monitoring platform that can provide comprehensive visibility into your entire hybrid infrastructure and power your mission to develop innovative therapeutics that help restore health or save lives.
Brief
The dependence of pharma companies on IT performance is clearer today than ever before. Requirements for greater
speed in this complex, competitive industry are causing a shift toward new, more advanced technologies, and infrastructure must evolve rapidly to keep up. LogicMonitor is the only SaaS-based monitoring platform that can provide comprehensive visibility into your entire hybrid infrastructure and power your mission to develop products and therapies that improve the lives of patients around the world.
Brief
The dependence of pharma companies on IT performance is clearer today than ever before. Requirements for greater speed in this complex, competitive industry are causing a shift toward new, more advanced technologies, and infrastructure must evolve rapidly to keep up. LogicMonitor is the only SaaS-based monitoring platform that can provide comprehensive visibility into your entire hybrid infrastructure and power your mission to develop products and therapies that improve the lives of patients around the world.
