Supporting every hospital chart, scan, and bedside alert is a web of digital systems—EHRs, lab interfaces, clinical apps, networks, and connected devices—all working in sync or struggling to. When something slips, say, an Epic interface queue backs up and lab results don’t reach the attending physician on time, the consequences aren’t theoretical. That delay might mean a sepsis alert gets missed. A treatment window closes. A patient’s outcome changes. The impact is immediate, measurable, and personal.

Despite this complexity, many healthcare organizations are still relying on legacy monitoring tools built for a much simpler time.

Today’s healthcare infrastructure spans on-prem, cloud, SaaS, and edge. Legacy tools weren’t built to monitor systems this interconnected.

When visibility fails, care suffers. One hospital spent five hours diagnosing a single infant protection system outage. 90% of that time was spent just finding the issue.

Siloed monitoring delays root cause identification, especially when critical apps like Epic are involved.

CIOs need more than uptime dashboards—they need system-wide observability that connects performance data to clinical impact in real time.

These environments are distributed, dynamic, and deeply interconnected, making it nearly impossible for siloed monitoring tools to surface root causes fast enough.

When Visibility Fails, Patient Care Suffers

When the tools can’t see the problem, patients feel the impact.

At one U.S. hospital, an infant protection system went offline. While the underlying infrastructure appeared healthy, it still took five hours and 25 engineers to identify the issue. Ninety percent of that time was spent just locating the root cause. During the outage, staff had to rely on manual security protocols to monitor and safeguard infants, increasing the risk of errors such as unauthorized movement or mother-infant mismatches—risks that the infant protection and security system is designed to prevent in this highly sensitive care environment.

90% of a five-hour outage was spent just finding the root cause for 25 engineers working to restore an infant protection monitoring system.

A single day of downtime costs healthcare systems an average of $1.9 million, not including reputational damage and regulatory exposure. Beyond the financial impact, system outages put patients directly at risk, delaying critical treatments, interrupting vital monitoring, or causing medication errors. When patient safety is compromised, clinicians also face serious consequences, including potential liability and threats to their professional licenses. In a healthcare system already stretched thin by staffing shortages, these delays are costly and dangerous.

Visibility That Matches the Moment

Healthcare IT leaders are responsible for more than just keeping systems online. They’re leading digital transformation, enabling AI-powered diagnostics, and supporting 24/7 hybrid care delivery.

To do that, they need more than status checks and isolated alerts. They need a unified view that connects infrastructure, applications, and clinical workflows in real time. This means correlating data across networks, cloud services, EHR systems like Epic, and end-user devices, so IT teams can understand how performance issues ripple through complex clinical environments and impact patient care.

Consider an Epic latency issue during morning rounds. Without hybrid observability, IT might see alerts about server load or memory spikes but miss how those translate into delayed physician logins or documentation bottlenecks. Hybrid observability brings all data into a single pane of glass, integrating on-prem and cloud systems, devices, and applications. Advanced AI analyzes this data continuously, detecting anomalies and pinpointing root causes before they escalate. This lets teams resolve issues like backend database bottlenecks, misfiring APIs, or cloud latency fast, avoiding disruptions that could delay care.

That’s the difference between reacting to noise and preventing clinical interruptions altogether.

From Reactive to Ready

Healthcare isn’t slowing down. Workloads are rising, and tech stacks are expanding. Patients accustomed to digital-first experiences expect seamless care, and regulators are watching closely.

Legacy monitoring wasn’t built for this pace. Hybrid observability is.

Forward-looking IT teams are replacing guesswork with real-time insight. They’re preventing care disruptions, protecting sensitive data, and giving clinicians the confidence to trust their tools.

And they’re proving that IT resilience isn’t just about uptime—it’s about protecting patient safety, accelerating time to treatment, and building clinician trust in the systems they use every day.

Whitepaper

Advancing Patient Care with Resilient IT: A Healthcare Leader’s Guide

Healthcare IT leaders are under more pressure than ever. Systems are more complex, and patients expect consistent, connected experiences—whether at the bedside, in the clinic, or using telehealth from home. Every minute of downtime risks not only operational disruption but also patient trust and safety.

That’s why our experts created Advancing Patient Care with Resilient IT: A Healthcare Leader’s Guide, a practical resource for CIOs, CTOs, and IT teams who are tired of reactive firefighting and who want a clearer path to proactive operations that fully support care delivery.

In this guide, you’ll learn how leading healthcare organizations are:

Unifying visibility across cloud, on-prem, EHR systems like Epic, and the connected medical devices clinicians rely on every day
Using AI to reduce alert fatigue so teams can focus on resolving issues before they affect patient care
Strengthening compliance protocols without creating more work for already-stretched teams

You’ll also walk away with:

A clear understanding of why IT resilience is now a direct driver of clinical outcomes
Examples of how top health systems are cutting downtime and ensuring uptime
Steps you can take to evolve your monitoring strategy and protect patient care

Get the guide and see how a more unified, intelligent approach to IT can support better care for patients, stronger operations behind the scenes and at the bedside, and peace of mind for everyone.

Solution brief

Hybrid Observability powered by AI in Healthcare

Delivering exceptional patient care should be nonnegotiable—and it all starts with reliable technology.

A moment of downtime in EMR or EHR systems can mean delayed surgeries, extended hospital stays, or even compromised patient safety. LogicMonitor is here to make sure those IT outages don’t happen.

By partnering with LogicMonitor, healthcare organizations can:

• Prioritize patient care and safety
• Ensure regulatory compliance
• Prevent costly outages
• Streamline operations with real-time, actionable insights

Solution brief

Health & Life Sciences: IT Trends, Challenges & Solutions

While the Covid-19 pandemic has placed immense strain and pressure on the healthcare industry, it has also driven exciting new developments in the way we embrace technology and innovation to advance patient treatment.

In this solution brief we explore:

• Trends in health & life sciences technology
• Common challenges faced by healthcare organizations
• How a modern monitoring solution can help

Brief

Advance Patient Care with IT

SaaS-based Unified Monitoring for GlaxoSmithKline

LogicMonitor is the only SaaS-based monitoring platform that can provide comprehensive visibility into your entire hybrid infrastructure and power your mission to develop innovative therapeutics that help restore health or save lives.

Brief

Advance Patient Care with IT

SaaS-based Unified Monitoring for Pharmaceutical & Life Sciences

The dependence of pharma companies on IT performance is clearer today than ever before. Requirements for greater
speed in this complex, competitive industry are causing a shift toward new, more advanced technologies, and infrastructure must evolve rapidly to keep up. LogicMonitor is the only SaaS-based monitoring platform that can provide comprehensive visibility into your entire hybrid infrastructure and power your mission to develop products and therapies that improve the lives of patients around the world.

Brief

Advance Patient Care with IT

The dependence of pharma companies on IT performance is clearer today than ever before. Requirements for greater speed in this complex, competitive industry are causing a shift toward new, more advanced technologies, and infrastructure must evolve rapidly to keep up. LogicMonitor is the only SaaS-based monitoring platform that can provide comprehensive visibility into your entire hybrid infrastructure and power your mission to develop products and therapies that improve the lives of patients around the world.