Professional Services

With years of combined experience, the LogicMonitor Professional Services team is ideally positioned to assist you in all aspects of your monitoring, training and implementation needs. From the start of your monitoring journey through every step of your engagement with LogicMonitor, our monitoring professionals can provide everything from off-the-shelf packages to bespoke custom engagements.

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LM’s Professional Services will:

  • Speed up your implementation time from months to weeks
  • Arm your team with expert training, guidance, and monitoring best practices
  • Ensure seamless integration into your infrastructure
  • Enable you to migrate with confidence and de-risk your go-live plan
  • Design custom solutions to meet your monitoring needs

LM Accelerate Packages


Implementation of a new monitoring tool can be a daunting and time consuming project. The highly experienced Professional Services team can take away a lot of the pressures, ensure that you are setup following all the best practices, and let you realize the quickest time to value of your new monitoring platform.


Device coverage
Customized project plan
Working sessions
Optional focus areas
Time to go-live

Silver

Up to 300 devices
Included
Up to 8 (60) minute sessions
Up to three
Within 1 month
Learn more

Gold

301-1500 devices
Included
Up to 16 (90) minute sessions
Up to five
Within 2 months
Learn more

Enterprise

1500+
Included
Bespoke
Aligned with your
requirements
Learn more

SmartAdmin


During the life of your partnership with LogicMonitor we can offer additional services which include taking away some of the administration from your teams. Allowing them to concentrate on the day to day tasks of running your business and freeing them up for other tasks and projects.


Maintain

Engagement Timeline

5 Hrs / Month

Product Description

  • Quarterly patching and upgrades LogicMonitor will work with your team to schedule and perform quarterly collector and LogicModule updates to your LogicMonitor instance.
  • Includes 10 additional hours per month as a part of a pre-authorized T&M agreement. Typical example of what these hours can include: LM logs Admin services – All LM Logs Admin services including anomaly and ingestion review, new feature demos, query assistance, alert tuning, and pipeline creation.

Active

Engagement Timeline

15 Hrs / Month

Product Description

  • Quarterly patching and upgrades LogicMonitor will work with your team to schedule and perform quarterly collector and LogicModule updates to your LogicMonitor instance. Includes pre-deployment testing in a designated sandbox environment.
  • Monthly portal reviews LogicMonitor will install a series of Portal Review dashboards to improve portal health observability while also working with your team to remedy device communication issues, optimize alert tuning, and reviews of user accounts and roles to ensure that security best practices are being followed.

Proactive

Engagement Timeline

10 Hrs/Week
(40 Hrs/Month)

Product Description

  • Quarterly patching and upgrades LogicMonitor will work with your team to schedule and perform quarterly collector and LogicModule updates to your LogicMonitor instance. Includes pre-deployment testing in a designated sandbox environment
  • Includes 10 additional hours per month as a part of a pre-authorized T&M agreement.Typical example of what these hours can include: LM logs Admin services – All LM Logs Admin services including anomaly and ingestion review, new feature demos, query assistance, alert tuning, and pipeline creation.

Dexda Admin Services

Engagement Timeline

20 Hrs / Month

Product Description

  • Includes 20 hours/month for all ongoing alert and event-related tuning necessary for optimum Dexda machine learning

Name
Engagement timeframe
Product description

Maintain
5 Hrs/Month
  • Quarterly patching and upgrades LogicMonitor will work with your team to schedule and perform quarterly collector and LogicModule updates to your LogicMonitor instance.
  • Includes 10 additional hours per month as a part of a pre-authorized T&M agreement. Typical example of what these hours can include: LM logs Admin services – All LM Logs Admin services including anomaly and ingestion review, new feature demos, query assistance, alert tuning, and pipeline creation.

Active
15 Hrs/Month
  • Quarterly patching and upgrades LogicMonitor will work with your team to schedule and perform quarterly collector and LogicModule updates to your LogicMonitor instance. Includes pre-deployment testing in a designated sandbox environment.
  • Monthly portal reviews LogicMonitor will install a series of Portal Review dashboards to improve portal health observability while also working with your team to remedy device communication issues, optimize alert tuning, and reviews of user accounts and roles to ensure that security best practices are being followed.

Proactive
10 Hrs/Week
(40 Hrs/Month)
  • Quarterly patching and upgrades LogicMonitor will work with your team to schedule and perform quarterly collector and LogicModule updates to your LogicMonitor instance. Includes pre-deployment testing in a designated sandbox environment.
  • Monthly portal reviews LogicMonitor will install a series of Portal Review dashboards to improve portal health observability while also working with your team to remedy device communication issues, optimize alert tuning, and reviews of user accounts and roles to ensure that security best practices are being followed.

Dexda Admin
Services
20 Hrs/Month
  • Includes 20 hours/month for all ongoing alert and event-related tuning necessary for optimum Dexda machine learning

Learn more

Training


Changes to staffing can leave you with a knowledge gap and a sense of uncertainty around supporting your monitoring platform. Up-skilling of your team is where the Technical Training team can come in to support you. Whether that is for new users with little to no experience of using LogicMonitor or to more advanced features and concepts that can help you leverage the platform to its full potential giving you insight to not only your infrastructure but also your critical business metrics.


Type
Primary Delivery Location
Engagement Timeframe
Segment
Selection Criteria

Deploy, Configure &
Manage

Pre – Implementation
Remote / Onsite / Hybrid
2 Days
All Customers

New Customers

New LM Admins on Existing
customers

12 people max per class**

Learn more

Observability User
Training

Post – Implementation
Remote / Onsite / Hybrid
1 Day
All Customers

New Customers

New LM Non – Admins
on Existing customers

12 people max per class**

Learn more

Advanced Incident
Management

Post – Implementation
Remote / Onsite / Hyrbid
2 Days
All Customers

New Customers

New LM Non – Admins
on Existing customers

12 people max per class**

Learn more

** Public class is available on a per seat basis


In addition to the pre-packaged offerings, the highly experienced Professional Services team can work with your technical staff to produce a fully bespoke custom package to cover all your monitoring implementation requirements. This can include bespoke monitoring options, integrations and training requirements.

For further information please connect with your Account Executive or for current customers your customer success team to discuss your requirements.

If you are unsure of your account executive or customer success manager, please email us at [email protected]