When SaaS isn’t a blind spot, IT moves faster and users don’t have to wait

OBSERVABILITY POWERED BY LOGICMONITOR ENVISION AND EDWIN AI

Everything you need to monitor, troubleshoot, and optimize SaaS performance

From Microsoft 365 to Zoom, Slack, and Salesforce, LM Envision auto-discovers and monitors SaaS apps alongside your network, cloud, and on-prem systems. Get real-time usage insights, intelligent alerts, and unified visibility across every layer of your stack.

Monitor
Correlate
Detect
Track
Report

Pre-built integrations with leading SaaS Apps

Monitor Microsoft 365, Google Workspace, Salesforce, Slack, Zoom, and more with API-based data collection.

  • Agentless authentication Use OAuth or service accounts to securely connect to SaaS APIs.
  • Pre-mapped KPIs Track login activity, license utilization, service status, and response times automatically.

Multi-layer correlation across IT domains

Automatically connect SaaS performance data with infrastructure, identity, and network telemetry.

  • Topology-aware correlation Link issues to downstream services or users using system relationships.
  • Incident context propagation Group related alerts and map telemetry to root cause events.

Real-time anomaly detection and smart alerting

Identify and alert on unexpected behavior without manual thresholds.

  • Dynamic baselining Learn typical behavior over time and flag deviations instantly.
  • Smart alert routing Connect to ITSM tools like ServiceNow or chat tools like Slack and Teams.

Built-in tracking for SaaS usage and license data

See who’s using what, how often, and where resources are underutilized.

  • Granular usage tracking Spot inactive accounts, usage spikes, or underutilized licenses.
  • License utilization metrics Spot overprovisioned licenses and inactive accounts.

Custom dashboards & role-based views

Create live, shareable dashboards for IT, department leads, and execs.

  • Access control by role Limit or expand visibility based on user access levels.
  • Flexible dashboard layout Build dashboards using pre-built and custom widgets to visualize SaaS health, usage, and alerts.

INTEGRATIONS

Monitor the SaaS Apps your teams use and more

LM Envision brings SaaS into the same platform you already trust for IT infrastructure, cloud, network, containers, and more. With over 3,000+ pre-built integrations, you get full-stack observability without stitching together separate tools.

100%

collector-based and API-friendly

3,000+

integrations and counting

AI AGENT for Cloud-Native Ops

Meet Edwin AI: your SaaS monitoring sidekick

Troubleshooting SaaS issues doesn’t have to mean hunting through logs or pivoting between dashboards. Ask Edwin and get instant, human-readable answers that help you fix issues faster.

67%

ITSM incident reduction

88%

noise reduction

TRUSTED BY IT LEADERS

Leading teams don’t just react—they Envision productivity without disruption

See how LogicMonitor customers use unified SaaS visibility to keep employees connected, resolve issues faster, and eliminate blind spots across the tools their teams rely on most.

"Edwin AI delivered value within an hour of implementation."

Kris Manning
Global Head of IT Networks of Syngenta
Syngenta

"Edwin AI cut noise by 90% & ITSM incidents by 76%, enabling better customer service."

Joshua Powell
Managed Services Lead of Nexon
Nexon

"LogicMonitor is a valuable partner, constantly innovating and adapting to our business needs."

Rafik Hanna
SVP, Topgolf Technologies of Topgolf
Topgolf

"The single pane of glass across all of our regions enables us to act more proactively."

Dominik Hunn
Systems Engineer of Franke Group
Franke Group

"Capital Group has 1,000+ alerts/ day. LogicMonitor will eliminate that noise."

Shawn Landreth
VP of Networking and Reliability Engineering of Capital Group
Capital Group

"LogicMonitor helps us succeed by being a true partner."

Andrea Curry
Director, Observability & Scheduling of McKesson
McKesson

BY THE NUMBERS

Proof that better SaaS visibility leads to better business performance

0 %
fewer monitoring tools
0 %
faster MTTR
0 %
fewer tickets
0 %
time savings

Get Answers

FAQs

Get the answers to your top SaaS monitoring questions.

What is SaaS Monitoring in LM Envision?

SaaS Monitoring in LM Envision refers to the process of tracking the performance and availability of SaaS-based services your company uses for communication and productivity. This includes applications like Microsoft Office 365, Salesforce, Slack, Zoom, and more. LogicMonitor utilizes agentless collection of metrics via APIs, allowing you to monitor these services by providing necessary credentials such as Client ID, Authorization Token, API Key, or Secret Key.

What metrics can I monitor for SaaS applications using LM Envision?

LM Envision allows you to monitor various metrics for SaaS applications, including:

  • Service availability and health status
  • User activity and adoption rates
  • License usage and allocation
  • Performance metrics such as response times and error rates
  • Quality of Service (QoS) data for applications like Microsoft Teams
Learn more
Does LM Envision support monitoring of third-party vendor status pages?

Yes, LM Envision’s SaaS Lite Monitoring includes support for monitoring status pages of third-party vendors such as GitHub, Box, and Trello. This feature allows you to create dashboards and alerts based on the status information provided by these services, helping you stay informed about potential service disruptions.

Learn more
How can I view usage data for my SaaS Monitoring subscription in LM Envision?

To view usage data:

  1. Navigate to Settings > Usage.
  2. From the Products option, select SaaS Monitoring.
  3. Choose the desired Contributor type if applicable.
  4. Select the Billing unit (Services or Users) you wish to view.
  5. Pick the month for which you want to view usage data.
Learn More

Start monitoring SaaS intelligently with LM Envision