SaaS Monitoring That Keeps Your Workforce Productive
Ensure the tools your teams rely on—like Microsoft 365, Zoom, and Slack—are always performing. Get the visibility you need to protect user experience, reduce disruption, and resolve issues fast.
When SaaS isn’t a blind spot, IT moves faster and users don’t have to wait
Keep your workforce productive, no matter what breaks
Pinpoint the source of SaaS issues before they affect users—so people stay connected and work keeps moving.
Move faster when incidents happen
Surface early warning signs automatically and resolve SaaS disruptions in minutes, not hours.
Stop wasting money on tools no one uses
Understand what’s adopted and what’s not, so you can cut shelfware, reduce audit stress, and invest smarter.
See value immediately, without adding work
Start getting performance and availability insights from Microsoft 365, Zoom, Slack, and more—right out of the box.
Keep hybrid and remote teams running smoothly
Ensure SaaS, network, and identity services stay aligned, so your users don’t lose time to invisible app issues.
Make smarter decisions with full context
See SaaS performance alongside network, cloud, and infrastructure health, so you’re never troubleshooting in isolation or acting on incomplete data.
OBSERVABILITY POWERED BY LOGICMONITOR ENVISION AND EDWIN AI
Everything you need to monitor, troubleshoot, and optimize SaaS performance
From Microsoft 365 to Zoom, Slack, and Salesforce, LM Envision auto-discovers and monitors SaaS apps alongside your network, cloud, and on-prem systems. Get real-time usage insights, intelligent alerts, and unified visibility across every layer of your stack.
Monitor
Correlate
Detect
Track
Report
Pre-built integrations with leading SaaS Apps
Monitor Microsoft 365, Google Workspace, Salesforce, Slack, Zoom, and more with API-based data collection.
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Agentless authentication Use OAuth or service accounts to securely connect to SaaS APIs.
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Pre-mapped KPIs Track login activity, license utilization, service status, and response times automatically.
Multi-layer correlation across IT domains
Automatically connect SaaS performance data with infrastructure, identity, and network telemetry.
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Topology-aware correlation Link issues to downstream services or users using system relationships.
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Incident context propagation Group related alerts and map telemetry to root cause events.
Real-time anomaly detection and smart alerting
Identify and alert on unexpected behavior without manual thresholds.
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Dynamic baselining Learn typical behavior over time and flag deviations instantly.
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Smart alert routing Connect to ITSM tools like ServiceNow or chat tools like Slack and Teams.
Built-in tracking for SaaS usage and license data
See who’s using what, how often, and where resources are underutilized.
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Granular usage tracking Spot inactive accounts, usage spikes, or underutilized licenses.
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License utilization metrics Spot overprovisioned licenses and inactive accounts.
Custom dashboards & role-based views
Create live, shareable dashboards for IT, department leads, and execs.
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Access control by role Limit or expand visibility based on user access levels.
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Flexible dashboard layout Build dashboards using pre-built and custom widgets to visualize SaaS health, usage, and alerts.
INTEGRATIONS
Monitor the SaaS Apps your teams use and more
LM Envision brings SaaS into the same platform you already trust for IT infrastructure, cloud, network, containers, and more. With over 3,000+ pre-built integrations, you get full-stack observability without stitching together separate tools.
100%
collector-based and API-friendly
3,000+
integrations and counting
AI AGENT for Cloud-Native Ops
Meet Edwin AI: your SaaS monitoring sidekick
Troubleshooting SaaS issues doesn’t have to mean hunting through logs or pivoting between dashboards. Ask Edwin and get instant, human-readable answers that help you fix issues faster.
67%
ITSM incident reduction
88%
noise reduction
"Edwin AI delivered value within an hour of implementation."
"Edwin AI cut noise by 90% & ITSM incidents by 76%, enabling better customer service."
"LogicMonitor is a valuable partner, constantly innovating and adapting to our business needs."
"The single pane of glass across all of our regions enables us to act more proactively."
"Capital Group has 1,000+ alerts/ day. LogicMonitor will eliminate that noise."
"LogicMonitor helps us succeed by being a true partner."
BY THE NUMBERS
Proof that better SaaS visibility leads to better business performance
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fewer monitoring tools
0
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faster MTTR
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fewer tickets
0
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time savings
Get Answers
FAQs
Get the answers to your top SaaS monitoring questions.
What is SaaS Monitoring in LM Envision?
SaaS Monitoring in LM Envision refers to the process of tracking the performance and availability of SaaS-based services your company uses for communication and productivity. This includes applications like Microsoft Office 365, Salesforce, Slack, Zoom, and more. LogicMonitor utilizes agentless collection of metrics via APIs, allowing you to monitor these services by providing necessary credentials such as Client ID, Authorization Token, API Key, or Secret Key.
What metrics can I monitor for SaaS applications using LM Envision?
LM Envision allows you to monitor various metrics for SaaS applications, including:
- Service availability and health status
- User activity and adoption rates
- License usage and allocation
- Performance metrics such as response times and error rates
- Quality of Service (QoS) data for applications like Microsoft Teams
Does LM Envision support monitoring of third-party vendor status pages?
Yes, LM Envision’s SaaS Lite Monitoring includes support for monitoring status pages of third-party vendors such as GitHub, Box, and Trello. This feature allows you to create dashboards and alerts based on the status information provided by these services, helping you stay informed about potential service disruptions.
Learn more
How can I view usage data for my SaaS Monitoring subscription in LM Envision?
To view usage data:
- Navigate to Settings > Usage.
- From the Products option, select SaaS Monitoring.
- Choose the desired Contributor type if applicable.
- Select the Billing unit (Services or Users) you wish to view.
- Pick the month for which you want to view usage data.
Start monitoring SaaS intelligently with LM Envision
