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Business-aware observability

See the Health of Every Service at a Glance

With Service Insights, LogicMonitor lets you group related resources into logical services, apply intelligent health rules, and prioritize alerts that actually matter—so teams can troubleshoot faster and stay aligned to what’s critical for their businesses.

Try it free Request a demo

Why service insights

Shift from infrastructure noise to service clarity

Service Insights helps your teams monitor IT the way your business thinks—by services, not just individual devices—so you can understand impact faster and resolve issues with context.

Explore the docs
Group resources by service

Combine related devices—like web servers, app clusters, and databases—into a single logical service view.

Learn how it works
Monitor health in real time

Use dynamic rules to determine service status based on key datapoints—then escalate only when thresholds are truly crossed.

Configure a service
Focus on high-impact alerts

Prioritize alerts based on service health and importance—not just device-level noise—so teams stay focused on what really matters.

What you can do with Service Insights

Service-level visibility, built into your monitoring

Service Insights brings structure and meaning to your monitoring data by letting you define, monitor, and troubleshoot based on how your business operates.

Define services
Configure health rules
Correlate alerts
Visualize and investigate
Native to LM Envision

Create logical service groupings

Group any combination of monitored resources—across locations, technologies, or cloud environments—into unified services.

  • Flexible group definitions Build services using resource groups, wildcards, or specific device types.
  • Reflect your real architecture Mirror how your applications and services actually work, not how your infrastructure is physically organized.

Determine service health automatically

Define status rules based on performance metrics or alert states from key underlying resources.

  • Weighted severity thresholds Assign importance levels to different resources so your most critical systems drive status.
  • Real-time updates Health states automatically adjust as underlying conditions change—no manual refresh needed.

Reduce alert noise with intelligent correlation

Service Insights rolls up device-level alerts into service-level impact—helping your team see the big picture and respond efficiently.

  • Fewer false alarms Minimize noisy, redundant alerts with context-aware correlation.
  • Faster triage Investigate from the service down to the device or datapoint with one click.

View service health at a glance

Surface service status and related alerts in a single view—complete with KPIs and resource links.

  • Status and metrics in one place Get a clear summary of current service state and contributing issues.
  • Investigate in context Move from high-level insight to root cause without switching tools.

Embedded, not bolted on

Service Insights is fully integrated with LogicMonitor’s core monitoring, alerting, and agentic AIOps workflows—no extra tools or setup required.

  • Works out of the box Enable Service Insights with your existing monitored resources and data.
  • Power cross-team collaboration Give SREs, app owners, and NOC teams a shared view of what matters most.