In February we hosted our first Town Hall fully focused on our diversity, equity, and inclusion work. Community group leaders from our People of Color@LM, Women@LM, and Pride@LM groups discussed important topics, such as correct pronoun usage, initiatives for internal promotion of diverse employees, anonymous reporting options, and benefits for marginalized employees and their families. They also answered employee questions, discussed highlights from the last year, and announced exciting plans for the future. It’s important to know how these public discussions impact our employees so we asked them! Here’s what they had to say:

“Overall, I’m proud to see what we accomplished this past year, and the amount of passion that went into our events, activities, and broader company objectives. And it wasn’t just talk. New benefits went into place, like trans healthcare and fertility coverage. This was possible because our company was open to listening and turning our feedback into real changes.” -Lisa Bengiovanni , Sr. Manager, Talent Acquisition

“It’s so refreshing to hear a company openly discuss the ‘f word’ – feminism!” -Caroline Rentz, Mid-Market Account Executive

“I feel excited to be part of the groups. The Town Hall was very informative and had a lot of useful information, especially since it was my first week here. I love seeing how diverse and inclusive LM is and how focused it is on ensuring a welcoming environment for all employees to bring their full selves to work.” -Brandon Davis, Director, Analyst Relations

“The town hall demonstrated that the culture at LM is really driven by all the employees and everyone has a meaningful opportunity to help shape the community groups that speak to them. It’s also awesome that at LM we have an executive team that not only believes in diversity but actually reflects it.” -Rishika Ramireddy, Business Systems Analyst

“I am proud to be a part of a company that promotes our authenticity. When we feel comfortable with each other we can develop trust and belonging. Being comfortable enough to announce your identity to the whole company is inspiring!!” -Kristin Guerra, Manager, Revenue Accounting

Title: Manager, Technical Writing

How long have you been at LogicMonitor? 

I joined two years ago when LogicMonitor acquired Unomaly.

What has your career growth been like at LogicMonitor?

It’s been pretty great. I joined as a Sr. Technical Writer, was promoted to Team Lead after a year and a half, and now I’m the Manager of a growing team of technical writers. 

I never thought I wanted to be a manager until I got the opportunity to hire and build a team.

What is the most rewarding part of your job? 

I’ve had the opportunity to do more than just be a writer, but to also apply the experiences and knowledge I’ve picked up over the course of my career and contribute to or lead in areas such as building a technical writing team, defining our identity as a team and how we collaborate with other teams, as well as redesigning our technical product documentation. 

It’s been exciting to see the writers start to integrate into the engineering teams, be more vocal in product discussions, and collaborate with designers to improve the product copy. As the team grows, I expect we will make a bigger and more positive impact on our customers and their success. 

What do you find most challenging about your job? 

As a new manager, the most challenging part of my job has been making sure that the writers on my team can work effectively with their mission teams (engineers and product managers) when they aren’t always in compatible time zones. This has meant shifting writers onto different teams when possible, but because we are still a small team it is not always an option and also means that I am working to hire more writers. I’m lucky to have the support of great managers and teammates.

If you could learn one new professional skill, what would it be? 

Project management would come in handy right now. I’m juggling a few different hats while I’m transitioning into my role as a manager!

What advice would you give to other people in your field of work? 

Well-defined processes and writing guidelines contribute more to excellent documentation than tooling. 

What do you like to do in your spare time?

Step away from the computer! I like to work out (strength training or cardio) or just get outdoors and walk. 

If you could choose anyone, who would you pick as your mentor?

I’ve kept in touch with many of my former managers and am fortunate enough to have a “board of mentors” who are always willing to offer their professional support and guidance. 

What is your favorite way to relax? 

Knitting (usually a sweater) with a glass of wine.

What book would you recommend that you have read recently? 

Though it wasn’t a recent read, I will always recommend “Thank You for Arguing”, by Jay Heinrichs. It’s a fun book and teaches how to communicate effectively with different personality types.

Earlier this year, Christina Kosmowski was announced as our new Chief Executive Officer and Carol Lee was welcomed as our new Chief Financial Officer. Along with our Chief Legal Officer, Yvonne Schroeder, LogicMonitor now has an Executive Leadership Team (ELT) that is 50% women and its first woman CEO at the helm. We asked the Women@LM group for their thoughts on these big celebratory announcements, here’s what they had to say. 

“LogicMonitor is a great place to work, as it has allowed me to be in a great environment with a ton of women in leadership. I feel like I have many opportunities to develop and grow my career within this company. LogicMonitor truly cares about growing a diverse women-lead workforce.” -Madeleine Le, Senior UX Designer

“I have never felt discounted for being a woman as I have at other companies. It is not even a question here at LogicMonitor, all are equal. Having a woman CEO means women everywhere can dream of having as much success as anyone else and having 50% women on the ELT feels incredibly empowering.” -Michelle Rehak, Talent Acquisition Coordinator

“This is huge. Watching a woman shatter a glass ceiling – especially for a technical product in a male-dominated industry – is just unreal. It energizes me and makes me want to go out there and win even more! I love having representation at the ELT level. It showcases our commitment to diversity and gives me visible role models in the organization.” –Tylar Dykman, Director of Strategic Programs

“Christina possesses an innate skill set that caters towards communication, empathy, and emotional intelligence—the key pillars of conscious capitalism. She is a committed, confident individual and will show wonders to LMs way forward.” -Bheeni Kapoor Alexander, Director of Human Resources / HR Business Partner India

“I’ve heard Christina say “you can’t be what you can’t see.” I haven’t seen a woman in a role like this anywhere I’ve worked in my career. Seeing her achieve this role and navigate the obvious challenges makes it all the more possible for me to see that for myself. Having 50% women on ELT tells me we are putting our money where our mouth is and we believe that companies are more successful because of women in leadership. We aren’t just checking boxes and doing the bare minimum to act like we care.” -Alison Dixon, Sr. Manager, HRBPs

“Every LMer has equal value in this world. By signing your offer letter, you unlock a work environment of diversity and inclusiveness; where people leaders treasure the power of human difference, believing it is an essential ingredient to strong teams. Women of all backgrounds, status, and personalities are supported on an individual level through slack channels, continuing education, and opportunities for career advancement. Having 50% women on the ELT empowers me to set loftier goals for myself in my own career at LogicMonitor. I know that professional growth here is limitless.” -Emily Knox, HR Coordinator

The landscape in which modern companies operate continues to become increasingly complex.

Having appropriate telemetry across your landscape creates a layer of agility, opening the door for increased innovation, and a greater ability to drive customer success. I believe LogicMonitor is uniquely positioned, and here are the three core reasons why I joined.

LogicMonitor has an incredible product market fit and product vision. Having a foundation in ITIM originally provides the necessary capabilities to realize the vision of providing an AI-powered hybrid observability platform, one that breaks down traditional IT silos, in a single pane of glass, for end-to-end visibility, insights, and intelligent remediation across infrastructure, applications, and business systems.

Second, the cultural values at LogicMonitor of “One Team” and “Customer Obsessed” resonate with me. Teams with a strong culture work to create a connective fabric across organizations and I’m here to help build upon the strong foundation that already exists today. I look forward to working across the many talented teams here to ensure we work together with empathy and a clear focus on driving the success of our customers.

Third, is the opportunity to utilize my experience building and scaling teams in enterprise software to support LogicMonitor’s continued hyper-growth. It’s a journey I didn’t want to miss, and I’m excited to be here as we work together to achieve great success for our customers.

After assisting with a successful exit at my last company, I was looking for the right opportunity to lend my skills to a company that was ready to take things to a new level. From the very first meeting, I knew that there was the right combination of opportunity, desire, and talent at LogicMonitor to be my next amazing ride. 

It’s almost impossible to overstate the potential of the product-market fit of LM, and I knew from experience that it will be a team effort to reach our maximum potential. I understand both the excitement and potential challenges of a company experiencing the kind of hyper-growth that LogicMonitor is seeing. 

This is a technology company, but it’s a people business. I’m here to help all of the talented teams communicate, understand, and rely on each other to continue the string of incredible achievements in delivering an unparalleled platform to our customers. 

Continuing to deliver amazing customer experiences and success means making sure that every LMer has the structure and support they need to leverage all of their multifaceted talents and skills. Together we will scale smart, scale fast, and reach even greater heights.

As a person who’s built a career on leveraging my love for finance, business, and organizational psychology to build high-performing teams and deliver results, I was drawn to LogicMonitor for three reasons. 

The first is simply the vast market opportunity. In a time when everyone is talking about digital transformation across every industry and market, IT infrastructure is growing more complex by the second. There’s a true need for the industry-leading platform LogicMonitor has built. 

Second, I recognize from my experience in scaling companies during hyper-growth that this is the right time for me to lend my skills to support this amazing enterprise. Coming out of a record-breaking year, all the key metrics show that the LM rocketship continues to gain incredible momentum.

Third, I connected on both a personal and professional level with the values of LogicMonitor. Customer-obsessed, better every day, and one team. I’m proud to support LM in its mission to deliver vital products and services to its customers, and to be part of a team that constantly seeks improvement and works as a collective to reach astounding heights. 

With more than 20 years of experience scaling businesses with a recurring revenue model, I’ve been leading finance and operational teams to develop strategic long-range plans and dynamic operating models to guide organizational alignment to achieve financial goals. Now, as CFO of LogicMonitor, I look forward to supporting business momentum and bringing even more long-term value to everyone from customers and stakeholders, to the employees who make it all possible. 

Christina Kosmowski, CEO

A year ago, I shared how excited I was to be joining the rocket ship that is LogicMonitor as President. Today I’m excited to share a new chapter of growth for this kick-a** company, and, for me personally, as I assume the title of CEO of LogicMonitor. 

I am THRILLED to become CEO of this incredible company. I am both excited and humbled, yet extremely confident because of the incredible team we have here at LM, amazing customers who partner with us every step of the way, and a strong technical foundation that positions us to be an integral partner to the c-suite.

What attracted me to this company when I first joined is still true today: we have the right products and an incredible vision in place; customers need what we offer; and we’re going exciting places fast. 

Kevin’s leadership as CEO for over a decade and the hard work of each and every one of LogicMonitor employees has positioned us to be the CIO’s best friend in 2022. Companies everywhere face new pressures for “IT to just work”. We have a platform that beautifully predicts and prevents technical performance issues before they impact customer experiences and negatively impact business. In 2022 you’ll see us get louder about that fact. It’s time the world knows who we are!

I am grateful to Kevin and the entire team for everything they have done to build an amazing company. Now, as we look forward and kick off the next chapter of growth for this company, I’m excited to continue my partnership with Kevin in his new capacity as Executive Chairman.

We’re starting this year on the heels of record growth and momentum. And we’re going to take that even further from here on out. So here’s my commitment to you: We will continue to put customer centricity, authenticity, and transparency first. We are committed to providing our customers with a trusted observability and IT data collaboration platform that helps company leaders to innovate faster and break down internal silos to accomplish their top priorities. And I promise that we won’t lose sight of our humility or gratitude for this opportunity along the way.

Thank you again to Kevin, all of our employees, and our valued partners and customers who have been and will be part of this journey. There are exciting things for us to come in 2022, so look for more product innovations, leadership team appointments, and momentum in the weeks and months ahead.

Christina
CEO

Kevin McGibben

As we head into a bright new year, I can’t help but reflect on the past. 2021 was a milestone year! We achieved record growth, surpassing $150 million in annual recurring revenues (ARR) – a symbolic milestone in the cloud software market. In total we’ve grown 300 percent organically over a three year stretch. A thousand employee families now consider LogicMonitor home. And more than 75,000 users spanning thousands of companies use the LogicMonitor platform. 

I joined LogicMonitor in 2011 as the 6th employee. Over eleven years, our team has transformed this company from start up into what I believe is the global leader in the IT observability market. We’ve built a well-differentiated, powerful and future-proof technology platform built on our foundation of best-in-class ITIM expertise. We’ve added log intelligence to our platform, and we’re blazing forward to establish a new phase of LogicMonitor unified capability with our modern APM and synthetics solutions. All of this with an AI-forward approach to building intelligent products.

The willingness to always change, evolve, push forward and build into the next phase of our opportunity is a hallmark of LogicMonitor’s business and a key part of its success. And it’s on this incredible high note – record revenues, customers, and sustained product innovation – that I announce that I’ve passed the reins of LogicMonitor over to Christina Kosmowski as our new CEO! 

I have full confidence in Christina’s ability to be a great CEO. I worked actively with Christina in her role as LogicMonitor President over the past year to prepare for the CEO transition. She arrived here with incredible operational and strategic know-how developed through holding key roles for two decades at hypergrowth companies Salesforce and Slack. Christina led LogicMonitor’s 2021 acceleration – and she now leads this great company into its next chapter of growth. 

In my new role as Executive Chairman I look forward to helping guide the company in a different, albeit less-visible way, continuing on as a member of our Board of Directors. I love this company, our customers, the technology, and most of all, our LM team. It’ll be fun to serve you all in a new capacity while I support Christina as she leads us to fulfill our promise.

Thank you LM Community – past, present and future. I can’t wait to see what you all accomplish next. Get after it!

#OneTeam
Kevin 

Kevin McGibben is Executive Chairman at LogicMonitor

A pillar of the December holiday season, the Elves at Santa’s Workshop work tirelessly year-round to provide a quality Christmas experience for children around the world who have made it to the Nice list. To ensure all children on the Nice list receive their Christmas packages in a timely manner, the IT team at Santa’s Workshop turned to LogicMonitor to monitor Santa’s annual journey around the globe in real-time. 

Challenge: 

During the 2020 Christmas run, outages caused an estimated 53,000+ children on Santa’s Naughty list to receive actual Christmas gifts instead of coal. “It was pandemonium,” Holly Sugar-Shoes, IT Operations Manager at Santa’s Workshop explained. “Not only were [kids] on the Nice list not receiving the gifts they asked Santa for, we estimated that over 600 Naughty children received Playstation 5 consoles. A rare failure we could not afford to repeat in 2021.”

Additionally, for years, Santa Claus, owner and founder of Santa’s Workshop, has used a manual process to check his list of who’s been naughty and who’s been nice. Even when his list was populated and checked twice, the elf-errors were still not perfect, causing miscalculations, and wasting hundreds of hours that should have been spent making toys.

Solution: 

Santa’s Workshop onboarded LogicMonitor in October 2021 to monitor all aspects of Santa’s Dec. 24-25 sleigh ride. Claus personally used LogicMonitor’s Log Analysis platform to automate and find anomalies for his naughty and nice list, saving him 820 estimated hours of manually checking his list twice. LM’s anomaly detection system sent alerts when children on the Naughty list were expected to receive gifts other than coal, pre-empting issues before any gifts made it down the chimney.  And with LM Logs unlimited retention, Claus and his team have the ability to rehydrate their log data instantly to perform data and behavioral analysis. Allowing them to better optimize and categorize their naughty and nice lists with context and correlation. No fancy querying skills necessary – the elves love spending their time making toys instead of learning proprietary and complex querying languages.

Thanks to LogicMonitor’s Professional Services, implementation was completed in less than 48 hours, and a custom dashboard was created specifically for the Workshop. 

Features of the Dashboard:

Thanks to what Claus referred to as, “The spirit of giving,” Santa’s Workshop has provided Nice List-allocated children who have LogicMonitor with the opportunity to track the distance between Santa’s current location and user-provided coordinates, available as a standalone dashboard separate from Santa’s Workshop. Alerts are triggered when Santa is within 1000, 500, and 300 km. 

“Puddin Angel-Pants, Reindeer Procurement Team Manager mentioned that he needed a status widget for all reindeer that they could put up on the big screen in the stables. This would allow them to quickly respond to any issues that might come up,” Sugar-Shoes said. “Of course he didn’t say anything until after Professional Services was done with the dashboard. However, we just added a NOC widget to the dashboard showing the alert status of all the reindeer. He dropped it on the big screen and they had everything they needed.”

LogicMonitor’s extensibility reaches far beyond monitoring Santa’s sleigh. “With LogicMonitor, we went beyond monitoring just Santa’s sleigh ride, and now monitor all of our hybrid cloud and on-prem infrastructure as well,” Sugar-Shoes said. “Thanks to LM’s out of the box AIOps capabilities, we’re alerted of potential downtime before they even happen, which has significantly improved our SLAs. This 2021 Christmas, we finally feel prepared for anything, even if AWS has an outage.”
To learn more about everything LogicMonitor can help you monitor and beyond, check out the platform demo or sign up for a free trial, and make your holiday a little more merry and bright.

Redefining Happiness During a Time of Uncertainty

This last year and a half has allowed us time to focus on what truly matters for ourselves and the greater community. Our wellbeing has always been important, but now more than ever we have to push a little harder for our happiness since a lot of what we defined as making us happy is no longer available or has come to a long pause. In some ways, we are redefining our happiness by extracting the joy of simple human interactions, whereas before many simple pleasures were taken for granted. We are discovering how mental wellbeing is not just how you spend your free time, but how you spend your working time and how you find fulfillment. 

What Being Well Means to LM

At LogicMonitor, one of our foundational initiatives, LM Well, exists as a space for our LMers to share resources, tools, and personal stories in order to get to know one another as whole people. By doing so, we can understand ourselves and others better. This collectively improves the LM work environment by cultivating happiness and ultimately moving everyone toward a work-life balance that is fulfilling AND sustainable. 

LM Well promotes mental and physical wellbeing through various mediums. To start, we have a community Slack channel, which is one of our largest groups and includes LMers from across the world. LMers have shared engaging activities that go hand-in-hand with an array of wellness topics. Some get you moving, others are mental health resources and best practices, and some teach ways to fight against burnout, etc. These resources have been essential during the pandemic and help LMers create new paths to fortify their learnings for the future. 

Another way we promote wellbeing is through monthly spotlights. A topic is selected for each month, i.e. nutrition for November, and an LMer will write a blog to share their personal experiences on what the topic means to them. It’s an insightful way to get to know our fellow coworkers, which is valuable as we are still working in a predominantly virtual environment and have few chances to connect in person. LMers share photos, recipes, tips, etc., that are meaningful to them in achieving a successful state of wellbeing, all in the effort to help each other find a smoother wellness journey for themselves and their families.

Mental Health Awareness

World Mental Health Day was on October 10th, and we put together some ways for LMers to honor this day (and ultimately themselves). We asked LMers to share how they spent this day and the posts were inspirational. One LMer spent the day walking, doing yoga, and playing with sound bowls. This inspired me to research the healing powers of sound bowls, which I would never have thought of, but now I feel a sense of comradery knowing a coworker shared this practice and experience. Another LMer shared that they took a yoga class and then plunged into the ocean before work. This reminded me of when I used to do this and how I felt so invigorated and ready to take on the day once I let the cold shock take over me. 

We also held a session on mental health and wellbeing with an experienced HR professional, mental health speaker, and learning facilitator who uses psychology principles to help individuals identify and reframe unhelpful thoughts, feelings, and behaviors. Our speaker helped employees identify the negative feelings they have experienced and walked through ways to understand and find a purpose for the feelings. She shared examples of her past experiences and how they ultimately led her to enlightenment on how to cultivate happiness. It’s a constant battle, and some days are better than others, but that’s okay and we have to allow ourselves grace through this journey. She had delightful analogies and tools to help us battle through the storm, that serve as reminders for the future when we find ourselves in a negative situation again. 

It means a great deal to know others are going through similar feelings and pitfalls that you are experiencing. It bands us together and helps instill more trust. This is why our LM Well community group is so vital to our success at work, at home, and in all of our interactions with our community. We instantly feel better knowing we are not alone and have support from one another to help us achieve our wellbeing goals and trust we can get through them together.