RESEARCH REPORT

Evolution of IT Research Report

A global analysis of how IT departments are adapting in the era of remote work

LogicMonitor asked 500 global IT leaders from across the globe how their departments are evolving to maintain SLAs and business continuity amidst the 2020 global pandemic.

Evolution of IT Research Report

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KEY TAKEAWAYS FROM REPORT:

IT Teams Lack Confidence in Their Infrastructure’s Ability to Withstand a Crisis

  • 11%

    of IT decision makers feel there is only a small (or zero) chance their infrastructure can withstand a crisis

  • 53%

    of IT decision makers feel their IT infrastructure is ‘somewhat prepared’ to withstand a crisis

  • 36%

    of IT decision makers feel their IT infrastructure is ‘very prepared’ to withstand a crisis

Top 5 IT Crisis Concerns

During a crisis when people must work remotely or where the office cannot be accessed in a reasonable timeframe, IT leaders say they are most concerned about the following:

  • Dealing with internet outages or other technical issues remotely
  • Network strain from having too many individuals logging in remotely
  • VPN issues
  • Not being able to access hardware
  • Teleconference software security issues

Top Crisis Responses Include Investing In
Employee Productivity Tools & Cloud 

IT Methods Used to Accommodate Fully Remote Workforces

  • 87%

    of IT leaders believe the COVID-19 pandemic is causing organizations to accelerate their migration to the cloud

  • 63%

    of IT leaders had workloads in the cloud prior to COVID-19

  • 78%

    of IT leaders expect their workloads to reside in the cloud post-COVID-19

IT automation will become a focus in next three years.

  • 49% of respondents who possess a ‘great deal’ of automation feel very confident in their organization’s ability to withstand a crisis
  • 74% of IT teams around the world currently use AIOps functionality within their daily workflows
  • 93% say investing in automation is worthwhile because it allows IT teams to focus on more strategic tasks and initiatives

METHODOLOGY: In May – June 2020, LogicMonitor commissioned an independent third-party research firm to survey 500 IT decision makers from the US, Canada, UK, Australia and New Zealand to ascertain their views on IT automation, cloud migration and business continuity in the face of unexpected crises.