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Celebrations are a ubiquitous thing.  There are always many things to rejoice about and we as humans find it quite easy to make a joyous celebration out of anything near and dear to our hearts. Hispanic Heritage Month is one of those celebrations that I am proud to celebrate as a member of the Hispanic community. 

What Does Being Hispanic Mean?

The term Hispanic covers a broad population of people who speak Spanish or have a background in a Spanish-speaking country. However, this does not define race. Hispanics come in all races to make a very beautiful blend of colors and culture. This being said, Hispanics come from many different countries that have their unique traditions and culture. Every person has a different experience in their Hispanic culture depending on their situation. They could have been born in another country and then came to the United States, while others are first, second, third-generation, etc. Another important factor is where you grew up.  

I grew up in South Texas in a border city. Being a predominantly Hispanic town, you don’t realize how much that impacts the traditions and culture. Especially when you grow up watching American TV and realize that we celebrate a lot of things both similarly and differently, as well as celebrate the holidays in Mexico. At least this was the case for my family. I always just thought it was so much fun to celebrate more holidays! Why not? More fun gatherings and great food to go along with the celebrations. For example, we celebrate the 4th of July just like most Americans (grilling/fireworks) and 16 de Septiembre (Mexican Independence Day) with grilling, fireworks, and add the “Grito”.  Another celebration is Halloween and then we immediately follow with Dia de Los Muertos.  

Being True to Yourself and Better Every Day

All this being said, I am a proud Hispanic that feels very fortunate to be a part of LogicMonitor. I have never been part of a company that provides such a sense of community and belonging for all of its people. The fact that we have multiple community groups that help historically marginalized groups is something that is so amazing. It creates such a wonderful atmosphere for growth, working, and learning without the fear of having to hide your true self. Our People of Color community group, which I help co-lead, did so great in celebrating Hispanic Heritage Month. We had digital graphics and branding for zoom and social media in support of the month along with some other cool surprises that are coming up. I could go on forever about how great LogicMonitor is, but I instead challenge you to embrace the great culture and amazing things we accomplish by being better every day!

Green. Eco-friendly. Sustainable. Reusable. Compostable. These are some of the trending phrases you hear when discussing our environment and the future care of our precious resources. At LogicMonitor, we recognize that as a company, we have to increase our sustainability efforts and reduce our footprint on this earth. We are a small but mighty team that is eager to adopt smart new ways to ensure we are properly taking care of our Mother Earth for future generations.

The Evolution of LM Green

Over the years, LM has had many passionate employees who have challenged us to put eco-friendly practices in place at our offices. We have learned that you can examine any system, product, or way of doing things with a ‘green lens’. You can make anything more sustainable by being conscious of the sources, examining what pieces are involved, and using (and reusing) recycled materials to ensure you have reputable sources. For example, every time I purchase something for the office I consider production location, materials used (plastic, glass, etc.), how far it traveled, if the company is active in sustainable and green efforts, and so forth. Yes, it will take more time in the beginning, but the payoffs are longer lasting than your lifetime here on earth and that’s the ultimate reward. There is much research out there that proves that your business can experience financial returns sooner when going green.

LM’s green efforts started with setting up composting in our offices. Surprisingly, this can be quite the feat when you are a tenant of a shared building, but not impossible! We brought in various resources, such as city officials, to educate us on what can be properly recycled and composted at the office and in your home and also shared tips on how we can be more conscious of what we are consuming. We continued our efforts by purchasing recycled and reusable office products, sourcing produce locally, and moving away from single-use plastics.  This is just the tip of the iceberg in terms of what you can do!

What LM Green Is Now 

Our ever-evolving efforts have now been structured and built out with long-term objectives and goals in mind, creating a strategy that will excel with our continuous efforts. This is an effort that will evolve with new information and best practices, it’s not a one-and-done thing.

We have created our ESG (Environmental Social Governance) Program in the last year, which focuses on more than just environmental initiatives as the acronym states. All three of these categories are heavily intertwined. Some of our specific environmental initiatives include:

Outlook for LM Green

These efforts will be continuous and ever-evolving, which is both an exciting and daunting endeavor to undertake. It is not only essential but necessary if we want to combat long-term (and potentially irreversible) damage to the resources that we fully depend on. At LogicMonitor, we strive to continuously improve ourselves in every way and there is no shortage of this for our Green efforts. 

6 images of LogicMonitor's LM Green initiatives showing different plants and foods.
A house with plants growing in the backyard.
A collage of LM Green initiatives at LogicMonitor
A collage of plants grown by LogicMonitor employees.
Plants in pots from LogicMonitor employees

When we are a part of a world with so much consumerism based on old industrial practices, the future can look grim, but every person can make a change, no matter how small. Those changes will eventually create a shift on a larger scale and will benefit our lives and future generations.

LogicMonitor has been hiring interns since 2017, and last year was the first year that we introduced a formal remote internship program. We debuted with three Austin-based interns in our Marketing, Finance, and Professional Services departments and they were with us virtually for 10 weeks. 

In our pursuits to be #bettereveryday, the LogicMonitor internship committee took a look at our Internship Survey results from 2020 to see if there was anything we should do differently this year. With only three participants, it was a pretty quick read. There were a lot of things we did right: professional development workshops, the LM Lounge series, meaningful projects for each intern that were assigned and supported by their managers. As far as the curriculum goes, it was a simple copy and paste.

However, this year we were anticipating scaling the program from three interns with similar levels of education and work experience to 14 interns with a wide variety of knowledge coming in (think Juniors in undergrad to Masters students). Much like last year our interns were all remote, but this year we had interns located in three out of four US time zones. We also expanded the program to include more departments within LogicMonitor, such as our research and development (R&D) team.

A map showing current US LogicMonitor employee locations and states where interns were located.

A lot of questions needed to be asked: How do we make a virtual workshop fruitful for so many people? How do we know which workshops are valuable to which students? Are we going to take attendance? How do we keep them engaged and help them foster relationships with one another while all fully remote and spread across the country?

The answers didn’t come right away, or easily. Deciding to take a fail-fast approach, we remained flexible for a full ten weeks. We emphasized that the professional workshops were optional but strongly encouraged and that any internship program is what you make of it. In order to keep communication open, we created slack channels, confluence pages, and office hours for anyone unable to make it to workshops and for those who preferred 1:1 time. We communicated often and through multiple channels to make sure we met every single intern where they were. We introduced a weekly Pictionary-themed Oasis, or meaningful break, to add some spontaneity and fun to the internship. Most importantly, we asked for feedback after each workshop to make sure we were remaining relevant and valuable to our interns. 

Attendance was not 100%, and engagement wasn’t always consistent during our workshops, but we learned a lot about meeting people where they are and adjusting to different learning styles week to week. On average, our workshops and LM Lounge sessions were rated a 

4.3 out of 5 for how valuable and informative each session was. As we continue to grow our internship program, we will continue to iterate and improve upon the things we’ve done so that the program continues to thrive as our audience grows and changes. 

While learning how to network and write a proper resume are valuable skills we highlight during our workshops, what’s most important is for us to provide support to those starting off in their careers. We want to create an environment where our interns felt like a peer to those on their teams, which gives them the confidence to speak their mind, sets them up for success, and allows them to shine. This year we converted four interns to employees! While their talents and initiative are what landed them a full-time spot on their teams, the supportive mentorship of the internship program gave them a safe space to feel at home and accept their employment offers. 

In order to keep improving every year, some goals for the internship committee next year will include focusing on fostering the relationship between the interns by creating more opportunities for them to work together, in case we have yet another remote summer.  

If you think LM sounds like an awesome learning opportunity, check out our career pages later this year for internship openings for 2022. 

“LogicMonitor’s internship has the best onboarding process in terms of clarity, communication, etc. Out of all of the companies (9) I have worked for, this is by far the most intuitive and clear onboarding process I’ve experienced!” 

-2021 LM Intern

Position: LM Logs Sales Specialist

How long have you been at LogicMonitor?

I’ve been at LogicMonitor for 7 months.

What is the most rewarding part of your job?

I love the interaction with multiple facets of the business and different teams like dev, product, pre-sales/post-sales, professional services, and marketing. Being able to have an influence on the future of the product and how we message and go to market today is a huge aspect of why I love my role.

What do you find most challenging about your job?

While LogicMonitor is an established brand and has a lot of maturity as a product, the logs product has room for growth. It’s a challenge to work through issues or lack of features at times but this adds to the reward as these things ebb and flow.

What LogicMonitor features are you most excited about?

The Logs 2.0 launch is really helping us position internally that the product is maturing and ready to be sold. Early challenges are now behind us and there’s a lot of excitement around new features. For example, 1-year retention should enable our sellers to confidently take this product to market.  

If you could learn one new professional skill, what would it be?

Coding or programming language. Apps rule our lives in so many ways and having a better understanding of the language used to build them at a deeper level would be hugely beneficial.

What advice would you give to other people in your field of work?

Don’t focus completely on your own product, module, or function. Of course, this is important and goes without saying, but understanding your segment of the industry as a whole, knowing who your competitors are, and the overall landscape will give you credibility with your customers or the team you support. Knowing “why” is just as important as showing “how”.

If you could choose anyone, who would you pick as your mentor?

Oh, that’s a tough one. I’ve had many amazing mentors in my professional and personal life but if I could have a dream mentor, I think it would be someone like Mark Cuban. He has the business and technical acumen aspects of business and success nailed. He also has an average guy approach and outlook on the world as well and I respect that a lot.

What is your favorite way to relax?

I am a musician and love performing or just playing in general. I am also an avid snowboarder in winter and love concerts and travel the rest of the year. You can also find me at Denver Bronco home games- I’ve had season tickets for 23 years now!

Where are you located? What are some of your favorite places to go for food and drinks? 

Fort Collins is a smaller college town so I tend to find myself in Denver for great food and drink. My favorites would be Ocean Prime for seafood or Guard and Grace for carnivorous adventures. 

What is your advice on how to be successful every day?

Bringing a great attitude is a huge starting point for me. Also, being flexible to change and willing to speak up and make your opinion heard when you have one. These are critical to success and building trust amongst your peers and teammates.  

Position: Sr. Product Manager

How long have you been at LogicMonitor? 

I joined LogicMonitor in April 2021.

What is the most rewarding part of your job? 

I love the feeling of success when our teams are able to launch products that improve the lives of our customers. Seeing the culmination of the hard work and collaboration across many different teams get reflected in a successful outcome never gets old! 

What do you find most challenging about your job? 

Prioritization can be challenging. Not just from a product development standpoint, as it can be difficult to balance between building customer requests, finding our next big bets, and delivering financial impact… but the role itself can also pull you in a lot of different directions. 

From collaborating closely with designers and engineers, to interfacing with sales and marketing, to training internal teams, and meeting with customers – there is always a direction you are being pulled in and you have to have strong discernment on what your focus area should be at any given time. 

What LogicMonitor products/features are you most excited about?

I’m a bit (very) biased as this is the product I oversee, but I’m thrilled about the APM capabilities that we’re bringing to market. I think customers are going to resonate really well with how we’re combining our industry-leading IT infrastructure monitoring product suite with our new APM functionality.

If you could learn one new professional skill, what would it be? 

Continuing to build my technical expertise is a priority for me, so I’d love to learn about app development and build my own mobile app!

What advice would you give to other people in your field of work? 

Stay curious! There’s always something new to learn regardless of what industry or area you’re in, and the ability to figure out what’s next will go a long way.

What do you like to do in your spare time? 

My wife and I have a 6-month-old puppy named Alfie (he is an Australian Shepherd and Cavalier mix) who pretty much takes up all of our spare time nowadays, but I do try to sneak in a tennis match from time to time.

What is your favorite way to relax? 

Having takeout and drinks on the patio with some cool weather and a sleepy pup… there’s nothing better.

Where are you located? What are some of your favorite places to go for food and drinks? 

I’m currently in sunny Oakland, California. Some of my favorite spots are Cholita Linda (delicious fish tacos and agua frescas), Spices 3 (some of the best Sichuan food I’ve ever had), and Cheeseboard (vegetarian pizza, and their Papi Chulo sauce is amazing).

What book would you recommend that you have read recently? 

The Ride of a Lifetime by Bob Iger – it was interesting to read about his career journey as he shared the many lessons he learned and the relationships he forged along the way.

I’m also a huge Marvel fan so it was interesting to hear about how that acquisition came together (along with Lucasfilm, Pixar, BAMTech, which became Disney+ to name a few).

Title: GTM Team Lead for Logs EMEA 

What has your experience at LogicMonitor been like? 

The growth and momentum is extraordinary and there was so much to learn in the beginning. 

I started as an Enterprise Account Executive and was then asked to become a lead for our new logs product. As I came from Unomaly, which was the company that LogicMonitor acquired to integrate our new log capabilities, it made sense for me to accept that role. Even with many years of experience and a number of solution selling courses under my belt, I have still learned a lot from the very professional GTM leadership at LogicMonitor in EMEA. 

What is the most rewarding part of your role?

Now that I’m a team lead, I get to enable others to do their best. It is a bit different from being a rep and I am enjoying that very much. It’s interesting to understand what makes others motivated and more curious to learn. 

How have you seen LM Logs help our customers?

For most organizations, dealing with log data is a necessary evil. Our customers radically reduce complexity and get a single pane of glass for metrics and logs. This means less time wasted and quicker troubleshooting/root cause analysis. 

In addition, and what should be interesting to companies of all maturity levels, we offer unique anomaly detection out of the box that highlights never before seen logs; which really are what you typically look for when troubleshooting complex incidents or investigating a security incident anyway. This anomaly detection is always on and requires no config.   

One of LogicMonitor’s core values is being Customer Obsessed. What does that mean to you? 

Personally, I am becoming more customer-obsessed every year. It is all about helping the customer. Do what is right for them, always. It is about the long term, even when working for companies with quarterly targets. 

What is the best advice someone has given you?

Someone once suggested that I occasionally ask myself: “Can I be wrong about this?” This simple exercise/habit, over time, I believe has led me to become a bit more empathetic and understanding of my own as well as of others’ biases and beliefs. All of us have lots of biases and beliefs that we take for granted and we can only overcome them by listening to and learning from others.  

If you could learn one new skill, what would it be?

Piano, I love music and would really like to be able to improvise freely. 

What do you like to do in your free time?

Singing, dancing, skiing, sailing, reading, and being with my wife, kids, and friends. 

If you had to eat one meal every day for the rest of your life, what would it be?

My Mother-in-Law Miriam’s “Arroz and Feijao”.  

What are some of your favorite places in Stockholm? 

Mosebacke and Södra Teatern in the Södermalm area of the city – I used to live there and have great memories from concerts and events. Linje10 / Tjoget in Hornstull for drinks and/or dinner. It’s been voted a top 20 bar in the world.  

If you’re feeling burnt out or drained at work, you’re not alone. Burnout is an all too common feeling in the information technology industry, especially now that work-life balance has become a bigger challenge due to remote work. Burnout leads to people feeling overwhelmed and chronically exhausted, which in turn can increase stress levels, reduce well-being, and affect you physically and mentally.

If you’re experiencing burnout, there are strategies that you can utilize that will help mitigate some of the side effects. With the right strategy, you can better manage your workload, enjoy extracurricular activities, improve your workspace, develop several types of goals, and optimize teamwork.

Jump to:

What Causes Burnout in the Workplace?

An excessive workload can increase the risk of burnout, and sometimes, difficult tasks may cause anxiety, reduce motivation, and decrease innovation. Typically, a large workload also affects the morale of employees. With so many employees managing a large workload though, it’s no wonder over 25% of burnt-out employees cite it as the top reason for their discontent.

After workload, unreasonably goaling is another major cause of burnout for IT. Goals that are unachievable, ambiguous, or unclear not only lead to stressful working conditions but also increase the average duration of completing those goals. IT professionals who feel their goals are unrealistic or vague are more likely to be apathetic, which can cause further morale issues, making the work environment worse for everyone.

What Are Signs of Burnout?

Signs that someone (including yourself) are burned out include any of the following: 

Tiredness

Constant exhaustion in and outside of work is one of the most common signs that you can use a break. 

Taylor Swift saying, "This is Exhausting"

Irritability

Being on edge, snapping, and constant shielding is an easy way of finding burnout, although irritability can show itself differently in everyone. That said, it’s most likely to be seen in stressful situations.

Indifference

In general, people care about their surroundings. Negativity can be a cry to make a bad situation better. When there’s no desire for a change in condition, when a lack of care turns into total indifference about a situation, chances are it’s burnout. 

How Does Burnout Affect Your Body?

Constant burnout can wreak havoc physically if left unchecked. General stress manifests itself physically on its own, but many who experience burnout also often show other symptoms, including:

Simply put, you’re not the same person when you’re chronically stressed, overworked, and burned out. While burnout affects people differently, look for ways to unwind if you’re experiencing any of the aforementioned symptoms. 

Start With Suggestions and Surveys

To identify burnout in the first place, it’s important to start from the beginning, by simply creating a dialogue about how people feel in the workplace. 

Throughout the last five years, large corporations have created more than 2.9 million jobs that are related to information technology, yet after being hired, many IT professionals feel they can’t influence company-wide decisions within their organizations. 

To best ensure everyone’s voices are heard, start by facilitating a positive feedback loop. If someone, yourself included, is feeling drained, say something. While sometimes it’s easy to tell when someone isn’t themself, often it’s not enough. 

Taylor Swift Dancing.

Surveys are a great way to get a pulse of an overall feeling within the workplace, for people at all levels of an organization. Anonymous surveys can voice concerns that otherwise may not be said easily, especially if it’s about a sensitive topic. 

Wellness checks are another terrific way to nip burnout in the bud. Verbalize how things are going, what could improve, and overall feelings.

As an employee, hold your company accountable for the workplace environment. If you’re uncomfortable asking uncomfortable questions for fear of retaliation, that may be a major sign to start looking for other opportunities. If there’s no cycle where your voice can be heard, find work in a place where it can.

How To Deal With Burnout at Work

Take a Break

Go on vacation, take a stay-cation, road trip, or just take off work and order in. Sometimes just getting out for a bit can do wonders to refresh your mind and rejuvenate. If you’re really burned out, chances are you need more than a 15-minute break away from your post. 

Taylor Swift mouthing, "You need to calm down" while vacationing.

Update Your Schedule

Sometimes, a change is as good as a rest. Add flexibility to your schedule and change your routine to the best of your ability, and you’ll be surprised how the change of pace can help

Evaluate Goaling

Long-term goals can noticeably increase motivation, improve attentiveness, and boost productivity. If you’re constantly feeling like the goals you or someone sets for you are unachievable, talk about them and see if there are solutions to make them more manageable. 

Propose Project Management Tools

If goals and tasks at work are unclear, project management tools such as JIRA, Asana, and Wrike can often help greatly. Find the best method for your team to collaborate and task out assignments. Project management tools provide additional visibility and easier communication across teams. 

Tidy Up

Sometimes, a disorganized workspace can significantly decrease attentiveness, and numerous distractions can reduce morale, increase procrastination, and affect the motivation of many workers. Set aside some time just to houseclean your work environment, like your desk, your space, and even your inbox. 

Gamify Your Workplace

Make things fun, to the best of your ability, at every level. Adding a small challenge to routine work, especially more mundane tasks, can invigorate, excite, and even form a deeper bond amongst coworkers. 

How To Deal With Burnout Outside of Work

Treat Your Body Like a Temple

Eat well, exercise, and try to get to sleep on time. Everyone says the same thing, but there’s a simple reason behind it. Treating yourself right simply helps.

Taylor Swift falling on a treamill.

Find a Hobby

Extracurricular activities outside of work are a great way to get your mind off whatever major project you’re working on and finding joy in your life outside of the office. Activities don’t have to be social, but ones that involve light to moderate exercise are the best to destress. 

Create Long-Term Goals

Ask yourself, ‘why are you working so hard in the first place?’ Is it just to put food on the table, or is there an end goal in mind? Set realistic expectations with yourself, create long-term goals for yourself in life, and give yourself a loose map of how you plan to get there. When you have a destination in mind, the journey becomes much more clear. 

Focus On You

There will always be work to be done. Spend some time to just focus on yourself and your needs.

Bring Your Whole Self to Work

At LogicMonitor, we actively promote the ideal to “bring your whole self to work.” Our biggest strength is our LMers. Their backgrounds, experiences, and voices are the cornerstone of successful teams, which is why promoting wellness and preventing burnout is important to us. Along with virtual yoga and meditation classes every week, LogicMonitor has several community groups that provide a space for open dialogue where members can bring their thoughts, experiences, and ideas into a safe environment. If you’re interested in starting your career at LogicMonitor, visit the careers page.

The month to celebrate being an Asian American/Pacific Islander (AAPI) is here! There is no better time than now to highlight the many beautiful aspects of what it means to be an Asian American and find light and celebration despite tragedy and injustice.

So what does it mean to be an Asian American individual? That’s always a tough question to answer, because, like any group of people who might look the same but come from vastly different backgrounds, it’s so dynamic. Here are a few major factors to consider as we celebrate what makes up the multidimensional background of an Asian American community member.

There is so much going on behind the scenes when it comes to navigating what the AAPI professional identity looks like when the personal identity might still be on its own journey. It can be difficult to feel empowered to speak up when oppressive forces come from both outside and inside the Asian community, all while still remembering to find value in the parts of the culture that make the AAPI community unique.

What Has LogicMonitor Done To Support the AAPI Community?

This May, LogicMonitor hosted a speaker presentation on the Anti-Asian Hate story for colleagues and allies. Those who are part of any minority group understand how challenging it is to witness horrible things happening to the people who look like them. It hurts deeply, creates fear, and contributes to a looming cloud of anxiety. As we are all on our own journeys in understanding and dissecting what is going on, it was overwhelmingly helpful to have a speaker who is well versed and knowledgeable come in to share that narrative on behalf of the Asian American community.

The speaker who visited LogicMonitor is Mỹ Tâm H. Nguyễn (Meeee-Tum New-Win), the CEO and Founder of làmdi. She has a tremendous amount of experience in work related to racial equity and addressing homelessness in the most marginalized communities. With a Masters in Urban Planning from Harvard’s Graduate School of Design, she’s on the board of Community Credit Lab, working to restructure financing to work for those who’ve been historically left out of economic well being; she’s also a founding board member of Atar, working on SaaS and AI solutions in collaboration with the UNHCR to help refugees resettle into their new home cities. To read more about Mỹ Tâm, check out her LinkedIn profile here and the powerful article she wrote, Asian American Women Are Resilient — and We Are Not OK.

Also, LogicMonitor is providing a grief seminar for those in the AAPI community at LogicMonitor. Needless to say, knowing about what’s going on and sharing the tragedies with others outside of the AAPI community is just the first step. But how do we address the emotional weight that lingers and is carried over into the professional setting? Mỹ Tâm is coming back to LogicMonitor in June to meet with individuals who identify with or have significant others who identify with the AAPI community to work through the traumas that recent resurgences have left behind. With her unique experience both as an AAPI community member and professional background, we look forward to the resources and coping strategies she will bring to further create a safe space for processing, healing, learning, and strengthening to move forward in solidarity.

Finding a voice collectively as the AAPI community might be challenging with so many behind-the-scenes nuances, but there is hope as companies like LogicMonitor do what they can to join the AAPI community on that journey to celebrate diversity and strive for a more empowered future.

Title: Director, Channel Sales – APAC

Why did you choose to work at LogicMonitor?

I have always enjoyed working for organizations where there is an opportunity to scale the business from scratch and introduce newer technologies to the customers. The LogicMonitor rocketship in APAC provides this opportunity.

Can you talk about how important our third-party vendors/partners are to LogicMonitor?

I love the phrase LogicMonitor applies to our partners, “Let’s do more together”. The LogicMonitor value proposition is uniquely positioned and the roadmap is perfectly aligned with the top market drivers, bringing in simplicity, speed, and enabling digital agility. Partners for us play a key role in delivering top-notch customer success in the extremely diversified APAC region and they drive hyper-growth for LogicMonitor. 

What is the most rewarding part of your role?

Customers today are looking beyond digital transformation. They want to do more with less without compromising on the quality or time to market. The most rewarding part of my role is to build a channel ecosystem across APAC where we deliver profitability and agility to our customers and are valued as trusted advisors. 

What is the most challenging part of your role?

Building a channel ecosystem that is focused on delivering customer success requires recruiting the right partners who can deliver value to our customers every day. This can be a potential challenge, however, we are fortunate to have customer success obsessed partners. It’s fun to work with such a talented extended team.

What is your advice on how to be successful every day?

ABC (Always Be Closing) is the mantra that I like to follow. I learned this skill from other successful leaders that drive profitable businesses today. 

If you could learn one new skill, what would it be?

Listening is the one skill I have been working on. It is a very hard but important skill in every profession. 

What do you like to do in your free time?

I enjoy outdoor sports, practicing yoga, and hanging out with friends.

If you had to eat one meal every day for the rest of your life, what would it be?

Daal Chaawal (lentils and rice) or Kimchi Jjigae.

What book would you recommend that you have read recently?

“Mohandas Karamchand Gandhi”. It’s one book where I learned my acquired trait of resilience. 

What are some of your favorite places in Singapore? 

The hiking trails and One Raffles Place (luckily, the LogicMonitor office is here).

We’ve all been there- starting a job and feeling like you don’t know enough. Or wondering if something that is out of your comfort zone is the right fight after all. What I want to do today is share some advice and my perspective on being a non-technical person working in a technical space. This topic is inspired by many conversations with candidates that felt like they didn’t have the technical skills to succeed. 

These tips are useful for everyone; the people who might feel underqualified or uncomfortable entering into a new realm, and for the technical folks mentoring us through this journey. 

Technical vs. Non-Technical

First, let’s define what it means to be technical and non-technical. For me, I use technology all the time, I use the internet daily, I love my iPhone. So, I see myself as a tech user more than a tech creator. I think given enough resources, time, and motivation, most anyone can learn technical skills. However, my personality is not technical. When my computer breaks, I don’t feel like figuring out how it works. I accept technology the way it is, not the way it could be. 

There are a few different things that make companies successful. It’s understanding your employees for what they are (and aren’t) and letting them be their authentic selves at work. It’s hiring diverse teams with diverse personalities and interests. And it’s working together to understand each other and unique perspectives. 

Over my last two and a half years here at LogicMonitor, I’ve reflected on how I got here, and how sometimes I really feel the technical barrier. But ultimately I’ve enjoyed this journey learning about new concepts, and more importantly, learning a lot about myself. I’ll share some of my learnings below, which have been inevitable when you start at a company of 250 people, blink, and there are 700 employees. Over this time I’ve worked on filling many different roles- from SDR’s, to procurement managers, to accounting associates, to sales engineers, to product managers. I now naturally gravitate towards those hard-to-fill, niche, roles, because what I’ve realized is I like the challenge of finding the right fit for a team. 

What amazes me is my gradual understanding of a technical roadmap, just by forcing myself to have those conversations and seeking out answers by a more than willing-to-answer team. This quarter I’m challenging myself to learn Kubernetes and machine learning concepts (at a high level of course) which my former self would have had a good laugh at. 

How to Overcome Imposter Syndrome

With that, here are three pieces of advice that have helped me overcome my imposter syndrome: 

  1. Understand that the role you’re being brought into will have building blocks to help you be successful, and that doesn’t happen overnight. Be patient with yourself. 
  2. Be truthful with yourself and with those around you about what you know and don’t know, and about the areas you want to grow into. 
  3. Leverage your resources. Seek out a friend at the company who has a true understanding of the product. Many people want to share their knowledge, so if you’re the person asking or the person being asked, understand that how technology works doesn’t click for everyone, and that’s okay. 
  4. Be honest with yourself about what drives you. For me, it’s working with people to create meaningful and productive relationships. If that means learning our product roadmap to create trust with a candidate, I’ll dive into it, because that’s important to me. 

My goal with sharing these tips today is to inspire and encourage readers to continue to grow and evolve in this technical world, realizing that if you feel imposter syndrome, you’re not alone. I hope to continue to build meaningful relationships with people and inspire them to be their best selves. If you’re interested in starting your career at LogicMonitor, visit the careers page to see the technical and non-technical roles that we have open.