How Febelco Eliminated Major IT Outages and Streamlined Medication Delivery with LogicMonitor

Every eight hours, critical medications must arrive at over 3,200 pharmacies across Belgium. That’s the level of precision and reliability Febelco, the country’s largest pharmaceutical distributor, delivers—day in, day out.

But when IT systems falter, the consequences aren’t just technical. They’re personal. Missed deliveries. Disrupted treatments. Lives impacted.

Febelco knew that ensuring operational resilience meant modernizing their infrastructure monitoring. Their existing system—sprawled across six fragmented tools—couldn’t keep up. Manual troubleshooting took hours. False alerts flooded the team. And worst of all, a single outage could cost up to €7 million per day.

The solution: unified observability built for healthcare logistics
Febelco turned to LogicMonitor to eliminate monitoring blind spots, reduce downtime, and gain actionable insights across their complex infrastructure.

Here’s how LogicMonitor helped:

•  75% faster troubleshooting
  Root cause analysis that once took hours—or even days—now takes just minutes, thanks to AI-driven anomaly detection and centralized visibility.
•  Zero major outages since implementation
  By consolidating monitoring and using real-time alerts, Febelco ended the service disruptions that once paralyzed national operations and threatened on-time delivery.
•  6 tools replaced with one unified platform
  LogicMonitor’s LM Envision platform gave Febelco end-to-end visibility across their infrastructure, ERP, logistics, and warehouse systems—cutting maintenance overhead and freeing IT to focus on innovation.
•  Smarter operations, stronger compliance
  Custom dashboards, LM Logs, and cloud-readiness help Febelco scale securely while preparing for NIS2 compliance and completing their Azure migration.

“Since implementing LogicMonitor, we’ve seen a 4x improvement in incident resolution speed. It has made our service delivery faster and more reliable, protecting both our operations and our customers.”
— Sven Moreels, IT Infrastructure Manager, Febelco

Why observability matters in pharma logistics
Febelco’s transformation is a case study in how digital infrastructure directly supports public health. With LogicMonitor, their IT team isn’t just keeping systems online—they’re safeguarding a national medication supply chain.

With LogicMonitor, pharmaceutical organizations can:

• Prevent IT failures that disrupt delivery timelines
  
• Centralize monitoring and eliminate alert noise
  
• Scale infrastructure without scaling headcount
  
• Enable cloud migration, regulatory alignment, and AI-powered responsiveness
  

The result?
Greater IT resilience. Faster delivery. And peace of mind for the patients who depend on it.