At LogicMonitor, we believe that shaping the future of Agentic AIOps and observability requires more than just powerful technology. It demands bold perspective, deep market insight, and strategic vision. That’s why we’re excited to welcome Gregg Siegfried, former Gartner Vice President and longtime observability analyst, as our new Head of Market Strategy & Competitive Intelligence.

Gregg brings over 30 years of operating and advisory experience to LogicMonitor, including nearly a decade guiding enterprises through complex decisions in monitoring, AIOps, and IT operations. His appointment signals our deepened commitment to delivering insight-driven innovation in an increasingly dynamic market.

We sat down with Gregg to learn more about his move from Gartner back into operating, his take on observability trends, and what excites him about joining LogicMonitor at this pivotal moment.

Q: After nearly a decade at Gartner, what inspired your move back into operating—and why LogicMonitor?

Gregg: I’m a builder. Most of my career has involved creating or operating software products and services. Gartner is a wonderful place to work, and it absolutely reshaped my approach to technology, but at some point, I realized I missed building. With the industry evolving so rapidly, I realized I wanted to shift from observing change to driving it, and that meant stepping back into an operating role. I began to wonder if I could return to a smaller, more agile environment.

LogicMonitor has exactly the right combination of size, stability, and potential to capture my interest. The team is exceptional. The platform is helping customers not only monitor infrastructure but optimize, automate, and scale it in ways that weren’t possible even a few years ago. When I saw how it’s powering digital transformation for global brands, I knew I wanted to be part of that story. And Christina [Kosmowski, CEO]—well, she can be very convincing, as you probably know.

Q: From your vantage point, what are the most exciting—and most overhyped—trends in observability right now?

Gregg: Agentic AI probably fits both categories. AI has moved incredibly fast, and it’s hard not to be impressed by what LLMs are already enabling. But hype can outpace reality. I’m also closely watching OpenTelemetry’s momentum—adoption is accelerating, and its stability has improved dramatically.

More broadly, I’m excited by how observability is expanding to touch things like incident response and progressive delivery. I’ve long been a proponent of autonomous IT operations, and it’s finally starting to feel within reach, assuming we can move beyond rule-based AI systems to agent-first ones that can take action. Also, of course, we have to have that unified data context to bring the telemetry and observability dataset together with external ITOps context to power a unified knowledge graph. This does require a level of collaboration across the  vendor ecosystem that’s incredibly diverse right now—there’s something for everyone.

Q: Your role at LogicMonitor spans market strategy and competitive intelligence. How do you separate signal from noise in such a fast-moving space?

Gregg: Ask me again in a few months! But seriously, my experience leading Magic Quadrants taught me how to filter overwhelming volumes of input—vendors, clients, noise—and zero in on what really matters to customers looking to achieve outcomes for their organizations. Sometimes, what isn’t being talked about is more important than what is.

I’m especially excited that there’s such strong internal AI adoption at LogicMonitor, stemming from the OpenAI collaboration. These days, it’s not that we have too little data—we often have too much. Partnering with teams across Sales, Product, Engineering, and Marketing will be essential to ensure we’re always reading the right signals.

Q: How do technologies like OpenTelemetry, eBPF, and AI figure into the future of observability?

Gregg: The future of telemetry acquisition is open source—and right now, that means OpenTelemetry. Robust OTel support is already “table stakes.” Differentiation in this space is shifting toward analysis, insights, and automation.

eBPF is fascinating. It enables safe code execution in the Linux kernel and powers some slick instrumentation use cases. For example, some tools can now auto-instrument applications without touching the code—collecting traces, logs, and metrics directly from the kernel.

And with AI, it’s a double-edged sword. Observability platforms will increasingly depend on AI for anomaly detection, adaptive thresholds, and GenAI-based insights. And the future lies with agentic AIOps. But at the same time, we also need to be thinking about how we observe AI and agents. LLM-based apps can seem healthy by traditional metrics but deliver nonsense due to hallucinations or drift—a nontrivial observability challenge. 

Q: What’s one piece of advice you’d give to enterprise teams navigating today’s complex observability stacks?

Gregg: Simplify. Rationalize. Most teams don’t need 10 or 20 monitoring tools anymore. And having all these tools will only slow you down more as the IT environment gets more complex. Today’s platforms are powerful—the challenge is understanding how your systems interact. Reducing tool sprawl makes those relationships much clearer. That’s where resilience lives.

Q: And finally — what keeps you grounded outside of work?

Gregg: My family, absolutely. I’ve spent the last decade living in a forest, and nature’s constant change is incredibly grounding. I recharge through music—playing, listening, traveling to shows. I also volunteered as an EMT for years. That work puts “IT emergencies” into perspective pretty quickly.

Looking Ahead

Gregg’s arrival comes at a transformational moment—not just for LogicMonitor, but for the entire observability category. As we invest in AI-powered insight, open standards like OpenTelemetry, and platform-wide simplification, Gregg will be instrumental in ensuring our strategy stays sharp, differentiated, and customer-led.

We’re thrilled to welcome him to the team.

👉 Connect with Gregg on LinkedIn
📢 Stay tuned for more from Gregg in upcoming analyst and industry briefings.

Sales Engineer, EMEA SE Team, Amsterdam office

LogicMonitor’s Employee Referral Program plays a significant role in our continued success. Consistently, year after year, our Referral Program emerges as a pivotal driver of the company’s growth, with over 25% of our new hires originating from referrals. Our team members seamlessly transform into brand ambassadors, actively sharing our celebrated culture, unwavering values, and thriving business within their extensive networks. As a result, we are privileged to welcome some extremely talented professionals (and pretty cool people) to our team. 

Read on for some great insights from the latest feature in our Referral Spotlight series, Szabolcs Gulacsi:

Can you tell us a bit about how you were referred to LM?

I met Vincent Onderdelinden quite some time ago while I was researching possible solutions for a prospect at one of my previous employers. Him and I stayed in touch, and I invited him to lunch when he was promoted to sales manager at LogicMonitor. One conversation led to another, I was introduced to a recruiter, and the ball got rolling. 

What factors helped you to make your decision in choosing to work at LM? 

Quite a lot actually; all equally important but in different aspects. The vibe, energy, and the path the company is on spoke to me and my ambitions. I also knew a few colleagues at LogicMonitor already, so the link to the Amsterdam team was already there. My conversations with Adam Young and Chris Brightwell on the Sales Engineering team were very pleasant. Through the interview process, I was able to connect with them both on a professional as well as a personal level; e.g., our humors match perfectly. What also mattered a lot was the fact that I was looking for a technically challenging job, and they have both promised and delivered on that part!

What was your overall first impression of LM?

I want to say ‘work hard play hard’ but not in the bad ‘financebro way’ that popularized the remark. More along the lines of being in the cockpit of a fighter jet accelerating to full speed.

I loved that Chris flew out to Amsterdam to meet me and my Dutch SE colleague, Bart, to personally onboard us for the first week. It was the smoothest onboarding I have had in my career. Still though, the amount of information that figuratively hits you is quite a lot; and the next few weeks have been a constant ‘oh yeah I remember I wrote this down somewhere’. The meet and greets with all the different colleagues have just been amazing, and everybody was eager to help me get the ball rolling. Having almost a decade observability experience, I quickly got involved as a secondary SE on a few running opportunities so I could immediately contribute as well as learn the tool by doing. I felt that I was providing value from almost day one, so to speak. 

What do you love about the team you work with now?

The EMEA Sales Engineering team welcomed me with open arms, and I felt like part of the team from the very beginning! This also contributed to me choosing LM in the first place because being part of something bigger is very important to me. We are a very diverse group with an amazing knowledge and skill set, to which I am proud to be a part of.

What are you excited about going forward?

From a LogicMonitor perspective, it has to be the push into mainland Europe! I am convinced we are going to take the continent by storm. On the personal side, of course, is my development in LogicMonitor and all of its intricate use cases, so I can help customers and prospects alike uncomplicate the thick web of observability.

The more I learn about LogicMonitor, the proposition, and the value it can bring to our customers, the more I realize that there is so much more out there. The environment at LogicMonitor has an inspiring baseline, where everyone tries to make it better. This is the ideal place to fulfill my career and personal ambitions!

If you were to refer someone to LM, what advice would you give them or what might you tell them to help them make their decision?

It’s a tough interview process, but once you are in, anything is possible. 

LogicMonitor is thrilled to unveil the winners of the LM LOVE Awards for Q3 2023. These awards truly ignite our performance culture by recognizing the extraordinary contributions of LMers who are Living Our Values every day.

Our shared values are the glue that binds our team together. By acknowledging excellence and expressing gratitude for a job well done, we create a truly exceptional culture here at LM. LMers from all corners of the globe were encouraged to nominate their colleagues for these highly coveted awards, which pay tribute to Community Love and our values of:

• Customer Obsessed – We put customers at the heart of everything we do. Their success is our success. 
• Better Every Day – We continuously raise the bar in pursuit of excellence; with curiosity, grit, focus, and constant feedback.
• Trust – We earn trust with our customers, employees, and stakeholders. We act with integrity, authenticity, and transparency.
• Agility – We quickly adapt and pivot in constantly changing conditions.
• One Team – We collaborate across organizational boundaries to serve the best interests of LM. We assume positive intent and respect one another.

Join us in giving a big round of applause to our winners: Allen Kim, Luke Fogarty, Allison Adams, Caerl Murray, and the incredible Renewals Team; Stephanie Millington, Chase Morehouse, Grace Lemley, Gramoz Gashi, Robert Butler, and Spencer McCarthy! We recently celebrated them at our LM All Hands meeting with congratulations for this well-deserved recognition.

Check out the announcement for each winner below:

Allen Kim

Customer Obsessed

Luke Fogarty

Trusted Partner

Allison Adams

Always Agile

Caerl Murray

Better Every Day

Renewals Team

Stephanie Millington, Chase Morehouse, Grace Lemley, Gramoz Gashi, Robert Butler, Spencer McCarthy

One Team

LogicMonitor is thrilled to unveil the winners of the LM LOVE Awards for Q2 2023. These awards truly ignite our performance culture by recognizing the extraordinary contributions of LMers who are Living Our Values Everyday.

Our shared values are the glue that binds our team together. By acknowledging excellence and expressing gratitude for a job well done, we create a truly exceptional culture here at LM. LMers from all corners of the globe were encouraged to nominate their colleagues for these highly coveted awards, which pay tribute to Community Love and our values of:

• Customer Obsessed – We put customers at the heart of everything we do. Their success is our success. 
• Better Every Day – We continuously raise the bar in pursuit of excellence; with curiosity, grit, focus, and constant feedback.
• Trust – We earn trust with our customers, employees, and stakeholders. We act with integrity, authenticity, and transparency.
• Agility – We quickly adapt and pivot in constantly changing conditions.
• One Team – We collaborate across organizational boundaries to serve the best interests of LM. We assume positive intent and respect one another.

Join us in giving a big round of applause to our winners: Amy Curran, Catherine Ammon, Thomas Coventry-Brooker, Matthew Zachary, Adam Coffey, and the incredible Accounting team! We recently celebrated them at our LM All Hands meeting with congratulations for this well-deserved recognition.

Check out the announcement for each winner below: 

Amy Curran

Community Love

Catherine Ammon

Customer Obsessed

Thomas Coventry-Brooker

Trusted Partner

Matthew Zachary

Always Agile

Adam Coffey

Better Everyday

Accounting Team

One Team

Behavioral interviews are a valuable opportunity for us to learn more about your unique background. Instead of asking questions that would put you into a specific box, these interviews allow us to delve into your past experiences and stories to get to know you as an individual. We believe in celebrating individuality and diversity, which is why all interviews at LogicMonitor follow the behavioral interview format, with a focus on our core values: Better Everyday, Trust, Agility, Customer Obsessed, and One Team.

We have compiled the following tips to help you approach your interviews with confidence and ensure you have a productive and rewarding experience:

1. Come Prepared

Think through what questions you might be asked and how you would answer them. As a general rule, keep most answers around the 2-4 minute mark and try to answer only what is asked of you. We have included some example interview questions below to help:

• Why are you leaving your current job?
• What are you looking for in your next role?
• Tell me about a time when you had competing priorities for tasks and responsibilities.
• Tell me about your past work environment. What did you like/dislike about it?
• Who have you worked with cross-functionally, both internally and externally?
• Tell me about a time when you received feedback from a manager.
• Tell me about a time when you worked well on a team.
• Are you familiar with XYZ tool, and how have you used it?
• Why are you interested in [company] and this role?
• If applicable, be prepared to explain any gaps in your resume and/or short stints at companies.

2. Use Specific Examples

Answer behavioral interview questions using specific examples from your experiences. Following the STAR method is a great way to do this. Share the situation you are referencing, the task you were given, the action you took to handle the task, and the result your action achieved.

Example Question: Tell me about a time when you received feedback from your manager.

Situation: At my last company, I was responsible for running social media campaigns for a major client.

Task: My manager pulled me aside to provide feedback on how I could improve the campaign and enhance its effectiveness.

Action: I actively listened, took notes, and asked clarifying questions to better understand her suggestions. I summarized her feedback, thanked her, and developed a plan to address it.

Result: Implementing my manager’s feedback improved engagement and conversations. The client was pleased with the campaign, and my manager commended my openness to feedback and ability to apply it. I learned how important it is to embrace feedback for growth and development.

3. Be Honest

Share both successes and failures and what you learned from them. Describe specific aspects of the job description where you exceed expectations and where you would need additional training. There is no such thing as the “perfect candidate,” so this will allow the interviewer to see your authenticity and also explain how they can help you fill in any gaps. This is a great place for you to be transparent and demonstrate your alignment with Trust, a LogicMonitor value.

4. Stay Positive

We know not every work experience will be 100% positive. It is okay to be honest, but try to focus on positive framing to demonstrate your communication and problem-solving skills. For example, if you and your previous manager struggled with communication, you could say, “I work well with managers who have an open and transparent communication style, so that is a focus for me in finding my next opportunity.”

5. Do Your Research

Research both the interviewer you are speaking with and the company you are interviewing for (in this case, LogicMonitor!). Taking the time to understand who you might be working with, as well as the overall values and culture of the company, will help you figure out which questions to ask, as well as showcase your interest. 

LinkedIn and the company website are great places to start.

Check out our Candidate Resources Page for more info and tips on interviewing.

Overall, we hope these tips will help you approach your interviews with confidence and make the most out of the experience. 

Good luck!

Employee morale can make the difference between a struggling company and one that’s thriving and growing. High levels of engagement and enthusiasm amongst the workforce happen at organizations run like a well-oiled machine. Each department works hand in hand with the other, with everyone working toward the same goal. 

Even though all parts of a company are responsible for a strong company spirit, IT issues have a powerful impact. While the role of ITOps in overall employee morale may not be readily apparent, a recent study revealed that IT problems are draining the workforce. As the number of tech issues goes up, employee morale and productivity go down. 

Morale and productivity are tied together…

A handful of workplace factors have been traditionally linked to low employee morale. This includes ineffective leadership, poor internal communication, workers feeling unappreciated, and the lack of a career path, among other circumstances. However, a more straightforward formula often gets overlooked: productive employees = happy employees.

That’s not to say that companies shouldn’t have strong leadership that shows tangible employee appreciation. But it can be safely assumed that highly productive companies are already doing well in those areas. At a company where everyone can do their individual job, contributing to overall organizational goals, you’re going to find high levels of employee morale.

…and IT is at the center of productivity

In today’s enterprises, IT is linked to employee productivity more than ever. You can trace the origins of this back to the late 1990s as the internet revolutionized how business is done. That was the era when terms like ”enterprise apps” and “business intelligence” made their way into everyday conversation. 

Since then, cloud computing, smartphones, and other portable devices have made it possible to get more done anywhere, anytime. By the time millennials entered the workforce, it was understood that critical business functions revolved around IT systems. Then in 2020, productivity and IT became inextricably linked.

The Covid-19 pandemic forced ITOps professionals and teams to put the promise of their infrastructure and support systems to the test. While there’s no doubt that Covid brought fundamental changes to the way we work, it also highlighted some real issues that negatively affect productivity and morale.

There’s immense pressure on HR and hiring managers to make remote and hybrid work function as it should. Central to that is an IT infrastructure that’s up and running 24/7, providing a digital experience similar to being in the office.

Infrastructure reliability hurts hybrid work

Working from home invited more employees to get to know their network admins. It’s one of those jobs that gets little attention when everything is working as it should. No one notices if VPN connections are fast and stable and corporate resource access is unimpeded. It’s a different story when things slow to a crawl or the network is unavailable.

As so much work today requires reliable access to CRM and ERP systems, among other enterprise apps, network problems equal downtime. That’s the ultimate productivity killer, with an unexpected relationship to employee morale.

The move to working from home places additional focus on work-life integration. Slow and unreliable connections hinder remote and hybrid workers who have to wait for service to be restored. That could mean reshuffling a carefully planned-out schedule of work and personal obligations. It’s easy to see morale taking a dip when work starts to invade personal time.

A network outage, even in the office, is no better for morale. The sight of dozens of employees effectively hobbled by the lack of access to critical systems can make a work day feel especially pointless. On the other hand, a slow and aging IT infrastructure tends to validate the executive complaints that remote workers are less productive. In those cases, ITOps has to make do with what they have, which can be a lot of legacy systems.

Old tech and legacy systems sink productivity

Legacy systems represent one of the biggest challenges for any IT department. Outdated systems tend to stick around because significant change at the enterprise level is complicated. The old software that accounting uses may not have had any updates in years. You may even have to keep an older model PC around to run it. But since it still “works,” and implementing new software requires a substantial investment of time and money, replacing the old fixed asset system gets knocked down on the list of priorities.

In many ways, any money saved by not replacing legacy systems is negated by the cost of keeping them running. You may spend countless hours making the data from old software interoperable with current systems. Repairing outdated hardware gets more expensive year after year. The lack of patches creates potential cybersecurity threats that information security analysts need to work around.

All of this adds up to a drain on productivity. And it certainly doesn’t encourage positive morale when an employee has to ask colleagues or customers to bear with them because they’re working with antiquated technology.

Slow project rollouts drain morale

Another reason legacy systems linger is that new IT implementations can take a long time to complete. A project team may spend an inordinate amount of time working with an older system while trying to get its replacement up and running. 

In the worst-case scenario, upper management will decide that the implementation is using too many resources and cancel the project. But even when that doesn’t happen, a project that’s dragging along takes workers away from their regular jobs, making a dent in productivity and morale.

However, it’s important to have functional users on the project team. After all, they are the ones who will be using the new systems. Their input on the essential features of the legacy app and what they need from the new system is invaluable.

Lack of proper training is a weakness

New systems will only help if employees know how to use them.

CIOs and their colleagues in the C-suite are in nearly unanimous agreement that they’re picking the right systems and properly training workers. Only half of the general employee population agrees. IT project managers and program managers may need to catch up on the disconnect that’s happening here. Project timelines often focus on milestones, ensuring implementation dates are met but without adequate time devoted to training.

When the workforce feels equipped to use the tools they’ve been given, it’s only natural that engagement levels will stay the same. Frustration will grow around the untapped potential held within the company’s IT systems, delivering another blow to employee morale.

What IT can do to reverse the course

Despite these challenges, IT has opportunities to reverse the course and become the foundation for employee morale and productivity. Of course, everything on an IT wishlist—new network infrastructure, migrating all legacy systems to SaaS apps—won’t happen overnight. But changing up IT practices can get you there without unlimited resources.

No matter how the revamp is done, a modern ITOps overhaul is needed. Never before has the enterprise been more dependent on resilient technology with high levels of uptime. If those expectations aren’t met, employee productivity sharply declines, with morale right behind.

Enterprises will first need to take a hard look at their support models. The help desk alone isn’t going to cut it anymore. The complexities of hybrid and remote infrastructures mean that Level 1 IT support specialists aren’t equipped to provide meaningful help when employees report problems. 

The traditional escalation of issues takes too long, leading to frustrated, unproductive employees. Instead, network engineers, data analysts, and other technical leads need to contribute to Level 1 support so that issues are resolved faster.With this foundation in place, a more agile project methodology needs to be adopted. That could mean Scrum masters taking over implementations or adopting a DevOps approach, better suited to the demands of the modern enterprise than traditional ITOps practices.

Storm Stooker is a Mid Market Account Executive based in Amsterdam, Netherlands.

Can you tell us a bit about how you were referred to LM?

I learned about LM through a mutual friend of Frederik Kunst, Regional VP, MSP & Channel at LM. He is a friend through my family and has 15+ years of experience in the IT industry. He’s been a Director of Sales in EMEA for two different American IT companies and has a high regard for LogicMonitor. 

Frederik introduced LogicMonitor to me as being a high-potential IT scale-up that would match perfectly with the stage of my career – both in ambition and pace of business. 

What factors helped you to make your decision in choosing to work at LM? 

The trajectory of the company was a huge factor. LogicMonitor feels like a plane on the runway ready to take off. You just want to be on that growth path that LM is on.

Additionally, everyone I spoke to within LM through the interview process was very open, welcoming, and honest. This helped me make a very good assessment of what working for LM would be like going forward.

What was your overall first impression of LM?

Fast-paced, fast growing, and full of young, high-potential individuals looking to make their career. 

What do you love about the team you work with now?

Everyone is ready to assist and help when you ask, in comparison to some other IT sales companies where it can sometimes be solely about individual gain and success. At LM, I really feel like part of a team moving in the same direction.

In what ways have you grown since starting at LM? 

I immediately dove into what LM is actually selling and how to position that in conversations with prospects. This helped me to learn more about observability and IT estates. 

From a sales perspective, LM’s Command of the Message training has allowed me to have quality prospect conversations way earlier than I had imagined. This, all while still having much to learn about the product.

What are you excited about going forward?

Being more and more capable of explaining how LM can overcome different challenges for the customer, understanding how to align to the customer challenges, and comfortably moving conversations towards business impact and positive outcomes. 

How has being referred to LM changed your career, life, or goals?

During all of my previous employment, I’ve always felt like I was making a temporary move. I did not expect those companies to be able to support my ambitions in the pace that I am willing to grow at. For the first time, I can confidently say I feel like that is not the case with LM. This is a place where I get inspired and want to grow my career. 

If you were to refer someone to LM, what advice would you give them or what might you tell them to help them make their decision?

If you have clear ambitions and you prefer running over jogging, LogicMonitor is the road to take. 

LogicMonitor is excited to announce the winners of our first-ever LM LOVE Awards. The LM LOVE Awards ignite our performance culture by celebrating the outstanding contributions of LMers who are Living Our Values Every day.

Our shared values are a huge part of what brings our team together. Highlighting excellence and showing gratitude for a job well done is part of what makes LM’s culture so special. LMers from all over the globe were encouraged to nominate one another for these coveted awards, honoring our values of Customer Obsessed, Better Every Day, Trust, Agility, One Team, and Community Love. 

Congratulations to our winners Luke Fogarty, Kyle Martin, Lisa Bengiovanni, Mariel Solomon, Rene Dominguez, and the Collector Team, who were celebrated at LM’s hybrid Company Kickoff event earlier this month. 

Check out the video announcement for each winner below: 

Kyle Martin – Trust

Lisa Bengiovanni – Better Every Day

Mariel Solomon – Agility

Rene Dominguez – Community Love

Luke Fogerty – Customer Obsessed

Collector Team (Development & QA software engineering) – One Team

With the start of the new year, we welcome Taggart Matthiesen as the company’s new Chief Product Officer (CPO). Taggart will oversee all aspects of product strategy for us, including product management, user experience (UX) and data science. 

Taggart joins LogicMonitor from Lyft, where he was Vice President of Product, building out Lyft’s autonomous driving initiatives. Prior to Lyft, Matthiesen served as a Group Product Manager at Twitter, where he created and led the company’s Data Product Group. Before Twitter, he was Senior Director of Product at Salesforce, where he led the teams responsible for Salesforce’s developer and analytics platform.

Recently, we spoke with Taggart to welcome him to the role and to allow him to share his thoughts on the opportunities and challenges ahead.

Welcome, Taggart! Can you tell us what made you decide to join the LogicMonitor team?

Well, my initial interest begins with the space and data observability in general. I see great growth potential in the observability space and LogicMonitor is in a unique position within it. The world has gone digital or mobile, however, you prefer to describe it, and the constant factor is the increase in the volume of data. The sheer amount that’s flowing in and out of systems is staggering. I think one of the most critical ways you can differentiate as a company is to provide the best customer experience and, for us, that means providing business-changing, decision-driving data observability – the ability to see into systems and see how they are operating. 

When you’re talking about things like mean time to detection or mean time to resolution if you’re running a highly optimized organization and infrastructure, you want to ensure that you can iterate and improve your systems as fast as possible. In the past, the industry talked about observability as a “pane of glass”, but I think we want to change that narrative to one where we focus on becoming more efficient in finding the signals in the data noise. Identifying the signals and providing a path to the resolution of true problems increases efficiencies and improves outcomes in a cost-effective manner.

Another very important factor that brought me here is the people. I’ve had an opportunity to work with a number of individuals on the C-suite, like Christina and Ryan and Alyene and Julie, at Salesforce and in other roles. I am astonished at the level of talent here and I’m excited about the opportunity to work closely with the whole team.

How do you see yourself helping LogicMonitor understand and enable success for customers?

I would start with my experience from my past. I spent a number of years at Salesforce and Twitter building products and solutions for a broad spectrum of companies and verticals. I learned firsthand the complexities of shipping products in the enterprise space and working closely with Sales and Customer Success throughout the customer journey. And even before my time in product, I spent years on the consulting and implementation side – customizing and configuring enterprise products – I’m excited to leverage my experience here.

And as it relates to observability, I leveraged a number of homegrown and 3rd party tools to monitor and keep tabs on our application delivery and core features. And it spanned most of my feature work – from keeping tabs on our payment processing to flagging suspicious events, to even helping evaluate the efficacy of our self-driving systems. In essence, I was the customer,  and I have empathy for those who know that data is the heartbeat of their company and access to this data is absolutely critical. 

Combining empathy for the customer experience with the knowledge of how you can deliver what they need, that’s how you improve your service and keep your customers happy. Make sure you really understand the needs of your customer and, equally important, understand how your customers are using your product. You want to be able to start thinking ahead of your customers, based on your knowledge of the industry and the industry trends, to build them a roadmap forward that accurately reflects what their needs really are.

Any other thoughts you’d like to share about your new role?

Yes, definitely. I really like the personality, the culture, the values, and the types of individuals that have flocked to LogicMonitor. It’s a great company, in a very special vertical, at the right time. I’m excited to help LogicMonitor accelerate our business, our product, and our vision.

A couple of weeks ago, I had the opportunity to attend AWS re:invent, one of the biggest cloud industry events of the year. An event so massive and big that only AWS can pull it off – 50,000 people marching across half a dozen of the finest hotels on the Las Vegas strip. The expo hall alone would have taken more than a couple of days to cover all the vendor booths spread across the expansive Venetian convention center. As I clocked an average of 20K steps every day between various breakout sessions, the expo hall, networking and having some fun, let me share a few of my observations from the event.

Being there among the 50K attendees, I could truly appreciate the cloud ecosystem that has developed over the last decade or more. Every vendor there was solving one or more key challenges related to a specific aspect of the cloud. And these challenges exist regardless of what cloud you may use. The expo hall itself was divided into many sections of vendors under categories like “Analytics,” “Security,” “Data Management,” etc.

We had some really good traffic at the LogicMonitor booth in the expo hall. When I spent some time at the booth talking with the attendees who were interested in our comprehensive observability platform, LM Envision, I heard a few comments that were remarkably similar to what we have heard from other enterprises outside of the event too. The challenges the attendees were talking about were no longer the old “we are struggling to adopt the cloud” or “we are migrating our on-prem data centers to the cloud.” They were talking about more modern use cases and a newer set of challenges that were more relevant to today’s hybrid and multi-cloud realities.

Three observations from an Observability standpoint

1. Multi-cloud is real but wasn’t spoken about – Since this was an AWS event, you could clearly see and hear the “hybrid cloud” messages everywhere, but you couldn’t see the “multi-cloud” messages anywhere. But, the reality is that most enterprises today have at least 3-4 cloud implementations. IT leaders who spoke to me were truly struggling with wanting a cloud-neutral / vendor-agnostic observability platform that can look across multiple clouds and truly assess what is going on across their entire cloud landscape.

2. Tool sprawl is still a major challenge for IT leaders – A senior IT leader at a major medical device manufacturer visited our booth. He shared that he had two of our competitor products already. When I inquired further, he explained that his company does a lot of M&A every year and as a result, their IT organization ends up supporting redundant IT tools and struggles with visibility and costs. He said he has at least six other monitoring tools in addition to the two he named! The solution he was looking for was a single platform that could replace multiple such tools that weren’t quite helping his team anyway.

3. OpenTelemetry and related standards are a huge enabler for Observability – This was a validation I acquired as I was attending multiple breakout sessions as well as from conversations with other peers at the conference. In order for enterprises to be observable, the IT team can enable capturing metrics, logs, and traces from all corners of their IT infrastructure. However, to truly understand issues happening within their applications, the Dev/DevOps teams need to start instrumenting their code to enable advanced troubleshooting and reduce debugging time. OpenTelemetry and related open standards enable you to avoid vendor lock-in by making sure that your instrumentation code will work with any observability tool that supports such open standards effectively. LogicMonitor is proud not only to support these standards but also to remain an active contributor to such open standards.

The entire event was full of such wonderful learnings, validations and epiphanies. I had a wonderful time connecting with old friends as well as making a ton of new friends. 

As we look ahead to 2023, we are excited about the partnership with AWS and all the wonderful things we can do together in this ever-opportunistic space.