The shift to IT automation

Today, Managed Service Providers (MSPs) face a number of challenges ranging from outages and cyberattacks to employee attrition and lack of resources. MSPs are increasingly turning to automation and intelligent observability platforms to onboard customers faster and operate with maximum efficiency.

Resource cost

MSPs are increasingly investing in retaining their top talent, given the 4-6 month time it is taking to fill technical roles. But once engineers are hired, those skilled employees end up spending close to 40% of their week working on manual and repetitive routine tasks.

Resource cost

Automation ideals vs. adoption

Even as many MSPs start to utilize automation, they recognize how much more can still be done. The benefits of automation are far-reaching, saving time and resources while reducing errors and increasing the organization’s ability to scale.

Automation ideals vs. adoption

Top 3 benefits of IT automation

While the benefits of automation are clear, implementation might be intimidating, especially when MSPs are under-resourced. Selecting partners and vendors with solutions with AIOps capabilities and automation built-in can help drive MSP modernization.

Top 3 benefits of IT automation

If you’d like to explore how LogicMonitor can help automate and streamline your operations, find out how we can provide insight into your infrastructure, to your logs and applications to make better business decisions on logicmonitor.com/msp.

METHODOLOGY: In October 2021, LogicMonitor commissioned an independent research firm to survey 600 senior global employees working for IT Managed Service Providers (MSPs) in nine countries. The goal of LogicMonitor’s research was to understand the state of MSPs in 2022 and beyond, provide key insights into their strategic goals, and offer up recommendations on how to accelerate transformation to attain those goals