Yes, volume discounts are available. Please contact sales!

Customers who exceed their committed entitlement are charged 1.5x their contracted price.

Resources are the components that make up your on-premises infrastructure, such as servers (physical or virtual), storage, and networks. In the LogicMonitor platform, each resource is represented by a single management IP address (or by DNS name). Your resources can be in multiple physical locations as well as in the cloud.

LogicMonitor makes cloud pricing easier and more predictable by counting only compute resources.

For billing purposes, LogicMonitor counts the compute-driven portions of your workloads. Compute resources are most likely to be known and intentionally deployed. These include IaaS units such as AWS EC2 instances, Azure VM, Azure ScaleSet VM, and GCP Compute Engine. The cloud IaaS unit includes monitoring for up to 10 non-compute cloud services, such as storage, network, firewall, load balancing services and more.

Supporting non-compute resources are more difficult to predict, which is why they are included in the compute license.

PaaS compute services will be counted separately for billing purposes. These include common CSP services such as ECS Cluster, AWS Lambda, Azure Virtual Desktop, GCP App Engine, Kubernetes Pods, and more.

Yes. Monitoring coverage for 10 cloud non-compute IaaS services is included with the purchase of each Cloud IaaS unit. To monitor an additional block of up to 10 non-compute services, you would purchase an additional Cloud IaaS unit.

Companies often use multi cloud environments to distribute computing resources and minimize the risk of downtime and data loss. The LogicMonitor platform applies a comprehensive monitoring strategy to overall cloud performance. It gives users real-time, data-driven insight into every potentially impactful component of their cloud deployment through three fundamental elements: cloud provider monitoring, resource performance monitoring, and detailed ROI analysis.

The LogicMonitor platform’s three-component strategy (resource monitoring, cloud provider availability monitoring, and ROI monitoring) does not depend on the cloud provider. Currently, supported cloud services include Amazon Web Services, Microsoft Azure, and Google Cloud Platform. Additionally, LogicMonitor’s SaaS Monitoring feature offers in-depth monitoring of SaaS apps such as Office 365, Salesforce, Zoom, Slack, and more.

SaaS monitoring coverage scales with the size of your company and is based on the number of users for a given SaaS service. For example, Microsoft Office 365 monitoring coverage is billed based on the number of M365 users in a business. Pricing is based per-user, per year.

A span refers to an individual, transactional unit of work completed with a system with a start and end time. These can include functions, database calls, start-up scripts, etc. Multiple spans with parent-child relationships are linked together to constitute a trace.

A synthetic invocation refers to an individual execution of a selenium-scripted synthetic test. Users can create and upload their synthetic test and set a specific polling interval. Synthetic tests may be run simultaneously from multiple locations and/or browsers, creating additional invocations.

The LM Cloud PaaS SKU is a part of LogicMonitor’s cloud monitoring solution. LM Cloud enables deeper visibility into cloud workloads through auto-discovery, pre-configured metrics collection, out-of-the-box alert thresholds and dashboards, and other enterprise-ready platform features like RBAC, alert routing, etc. With the PaaS SKU, you get cloud provider metrics with the above benefits for your PaaS cloud workloads alongside the rest of your monitored environment in LogicMonitor. Cloud PaaS resources include:

AWS

• ECS Cluster
• Lambda
• AppStream
• Cloudsearch
• DocumentDB
• ElastiCache
• Glue
• MSK (Brokers)
• MQ
• OpenSearch (FKA ElasticSearch)
• Redshift
• RDS

Azure

• App Service
• Analysis Services
• Data Factory
• HDInsight
• Function
• MariaDB
• Database Server
• MySQL Database Server
• MySQL Database Flexible Server
• PostgreSQL Database Server
• PostgreSQL Database Flexible Server
• Redis Cache
• SQL Managed Instances
• Virtual Desktop

GCP

• App Engine
• Cloud Composer
• Cloud Dataflow
• Cloud Dataproc
• Cloud Function
• Cloud Redis
• Cloud Run
• Cloud SQL

Other

• Kubernetes Pods
• MongoDB Atlas Databases

The LM Cloud IaaS SKU is part of LogicMonitor’s cloud monitoring solution. LM Cloud enables deeper visibility into cloud workloads through auto-discovery, pre-configured metrics collection, out-of-the-box alert thresholds and dashboards, and other enterprise-ready platform features like RBAC, alert routing, etc. Included with the IaaS SKU, is both the LM Cloud Collector and LM local collector providing visibility beyond what is available from the cloud providers (e.g. OS and application level metrics).

Cloud IaaS resources include all supported cloud VMs (AWS EC2, Azure VM, Azure ScaleSetVM, GCP Compute Engine instances), and any additional resources monitored via an LM local collector. With each IaaS SKU unit purchased, you are additionally entitled to monitor 10 non-compute cloud resources.

Cost Optimization is offered as an add-on to LM Cloud monitoring and includes both Cloud Billing and Cloud Recommendations capabilities. Cost Optimization is available at a $6 list price per Cloud IaaS monitoring license. Customers must have a minimum of 200 Cloud IaaS monitoring licenses to qualify for Cost Optimization.