Redefining Resilient IT: Edwin AI, Service Intelligence, and What’s Next for LogicMonitor
Downtime costs more than lost productivity—it erodes trust. With Edwin AI, LM Uptime, and new service intelligence capabilities, LogicMonitor is reshaping observability to keep enterprises resilient in the AI era.
Downtime is more than an inconvenience these days, nor is it solely a problem for the ITOps team. Since every organization is a digital business, downtime can cost millions of dollars per hour, stall innovation, and erode customer trust. Yet most IT teams are still trapped in reactive mode, scrambling across fragmented tools and drowning in alert fatigue.
That model no longer works. The future of IT is about foresight, not firefighting.
That is why we are proud to announce the next chapter of the LogicMonitor Envision platform [LINK TO PR]. Starting today, we are expanding our agentic AI Ops product, Edwin AI, launching LM Uptime and Dynamic Service Insights, and introducing a simplified platform pricing model. And coming in October, we will extend our comprehensive coverage across the modern data center even further with native monitoring for Oracle Cloud Infrastructure (OCI). Together, these innovations redefine what observability means in the AI era, giving enterprises the confidence to anticipate issues, protect margins, and keep their businesses resilient.
What’s New
Expanded Edwin AI (Available Now)
Edwin AI is now more powerful than ever, delivering predictive resilience at scale. Customers are seeing more than 80% fewer false alerts and 67% fewer incidents. The product also automates the first steps of remediation, helping teams shift from reactive operations to proactive resilience and freeing valuable resources for innovation.
Go behind the upgrade and meet the new Edwin AI agents enabling agentic workflows to see how they’re cut false alerts by 80%
With LM Uptime and Dynamic Service Insights, observability goes beyond infrastructure metrics to map performance directly to business services. Whether it is a customer portal, payments flow, or core ERP system, you can now see how underlying infrastructure issues affect business outcomes. This service-level clarity helps maintain SLAs, prevent small anomalies from becoming outages, and protect the customer experience across on-premises, cloud, and edge.
Explore LM Uptime’s web and endpoint monitoring that integrates with services, dashboards, and alerts.
Our upcoming OCI monitoring release will extend LogicMonitor’s multi-cloud coverage to AWS, Azure, GCP, and now OCI. By bringing OCI telemetry into the same LogicMonitor Envision platform, you gain unified visibility across every major cloud provider. This reduces tool sprawl, simplifies multi-cloud operations, and ensures that every workload can be monitored in context.
Check out OCI monitoring: full visibility for AWS, Azure, GCP, and Oracle Cloud—together in one platform
We are introducing a new pricing model designed around flexibility and predictability. Hybrid Units adapt across devices, cloud instances, wireless access points, and PaaS resources. Whether you are shifting workloads to the cloud or expanding wireless infrastructure, you can scale without renegotiating contracts or adding complexity. Packages (Essentials, Advanced, Signature) make it easy to start where you are and grow when you need to.
Learn how Hybrid Units work through flexible, predictable pricing that scales with your hybrid estate.
Anticipate, don’t react → Spot emerging failures before they disrupt operations.
See one truth → Unify metrics across on-premises, cloud, and edge in a single view.
Move from insight to action → Automate the first steps of remediation to close the gap from anomaly to resolution.
Turn consumption into renewal → Optimize compute, cooling, and energy to build greener, more sustainable operations.
What’s Next
This announcement builds upon our platform vision and represents another step toward the future of resilient IT. With Edwin AI, LM Uptime, and Dynamic Service Insights available today, simplified pricing to make adoption easier, and OCI support arriving in October, LogicMonitor continues to help enterprises anticipate issues, protect margins, and step confidently into the AI era.
Your front-row seat to resilient IT.
Sign up for our September 24 webinar and get a live demo of what’s new from our experts.
Garth Fort is Chief Product Officer at LogicMonitor, where he leads global product strategy for the company’s AI-powered observability platform, LM Envision. He brings more than 20 years of experience from senior roles at Splunk, AWS, and Microsoft, with a track record of driving innovation and scaling customer-centric solutions. Based in Seattle, Garth enjoys mentoring emerging product leaders, traveling with his family, and exploring the latest in AI and cloud technologies.
Disclaimer: The views expressed on this blog are those of the author and do not necessarily reflect the views of LogicMonitor or its affiliates.
