Simplifying Modern Data Center Observability: LogicMonitor’s New Platform Pricing for the Hybrid Era
Our new pricing model makes observability simpler and more flexible, giving IT teams the freedom to cover any mix of data center, cloud, and edge resources with one standardized approach.
The future of IT operations isn’t about reacting faster but anticipating what’s next. With complex, hybrid environments now the default, we believe our customers deserve clarity, flexibility, and the ability to scale without friction.
That’s why LogicMonitor is introducing new platform pricing. It’s built to simplify how you buy, deploy, and extract value from observability across every layer of your hybrid infrastructure.
Why We’re Evolving Pricing
Customer-first isn’t new for us, it’s who we are. From day one, our pricing has been predictable, transparent, and free from “gotchas” that too often come with enterprise software. No hidden modules, no surprise fees. Just straightforward licensing that grows with you. That commitment isn’t changing.
What is changing is the world our customers operate in. Hybrid environments are now the backbone of modern IT, spanning on-premises data centers, multi-cloud deployments, edge computing, and everything in between. But pricing models in our category haven’t evolved at the same pace, and they’re often fragmented, unpredictable, and hard to scale.
Today, we’re changing that. Our new pricing model is a natural evolution of the principles we’ve always stood for: simplicity, flexibility, and fairness.
In this new model, we’re shifting away from product-by-product licensing to three packages: Essentials, Advanced, and Signature. Each enabled by a flexible Hybrid Unit.
The Power of the Hybrid Unit
The Hybrid Unit is at the core of this change. It’s a single, flexible measure of consumption that adapts to your environment, not the other way around.
One Hybrid Unit can represent:
one monitored device
one IaaS instance
five wireless access points
or seven PaaS resources
But the real value isn’t in the math, it’s in the freedom it gives you.
Scenario 1: Shifting from servers to cloud. Imagine you’re running 200 on-prem servers today. Next quarter, half of those workloads move into AWS. With traditional licensing, you’d need to get your purchasing team involved, renegotiate contracts or request budget approval for new SKUs. With Hybrid Units, nothing changes. The same 200 Hybrid Units seamlessly cover your new AWS instances. Procurement isn’t slowed down, and your migration stays on schedule.
Scenario 2: Scaling modern apps. A development team embraces Kubernetes and rolls out thousands of new containers. Instead of worrying about licensing each PaaS instance, your Hybrid Units absorb that growth. Your team focuses on innovation, not another vendor contract cycle and negotiation to estimate K8s usage multiple years into the future.
Scenario 3: Growing wireless footprints. Let’s say your campus is expanding, and you’re adding hundreds of new wireless access points. Instead of scrambling to buy a new SKU, your existing Hybrid Units flex to cover them. No disruption, no delays.
In practice, this means less time managing contracts and more time driving innovation. You gain the predictability of a standardized model with the flexibility to adapt as your infrastructure evolves.
The Packages at a Glance
Essentials: Foundational monitoring and LM Logs, ideal for small to mid-sized teams managing up to 1,000 devices.
Advanced: Comprehensive hybrid observability, including everything in Essentials, plus LM Uptime, Dynamic Service Insights, and Data Publisher.
Signature: Full-stack visibility for complex enterprises, with SaaS Monitoring, Cost Optimization, and ServiceNow CMDB integration.
For Advanced and Signature tiers, you can easily move into agentic AIOps and prepare for autonomous IT with Edwin AI, our AI-native event intelligence engine that cuts through noise and accelerates root cause analysis.
And every package makes it easier than ever for IT teams to accelerate their troubleshooting by including LM Logs because context-rich troubleshooting should never be optional.
What This Means for You
Whether you’re running lean or scaling globally, this model is designed to meet you where you are:
Predict and prevent issues before they hit production with Edwin AI’s proactive intelligence.
Monitor everything—from data centers to cloud-native apps—in a single, unified platform.
Save time on procurement and renewals with straightforward packages and consistent unit pricing.
Scale your coverage without scaling complexity—the Hybrid Unit gives you flexibility across environments.
Drive ROI from day one with pre-bundled capabilities that reduce MTTR and eliminate tool sprawl.
These new packages aren’t mandatory, they’re an option. For some, Essentials will be a cost-effective way to stay protected. For others, Advanced and Signature will unlock new paths to automation and resilience. But in every case, it’s built around you: your hybrid journey, your scale, and your outcomes.
Looking Ahead
Observability is no longer a niche category. It’s central to how resilient, sustainable, and secure digital infrastructure gets built. With this new pricing model, we’re making it easier for customers to consolidate tools, reduce noise, and get ahead of what’s next.
We’re excited to bring this to market. And as always, we’re building alongside you. Focused together on delivering platform value, unlocking automation, and helping IT teams move with more confidence into the AI-powered future.
