Customer Corner: Driving Innovation at Scale with Kyle Hill, CTO, ANS Group

At LogicMonitor’s Senior Leadership Team Offsite in July, I sat down for a candid conversation with Kyle Hill, CTO of ANS Group. As a longtime LogicMonitor customer and leader of a 700+ person tech powerhouse, Kyle offered sharp insights into scaling infrastructure, unlocking AI-driven value, and what true partnership looks like in today’s MSP world.

Here’s an edited and condensed version of our conversation.

Christina: Kyle, let’s start with a quick snapshot. What’s ANS all about, and who do you serve?

Kyle: Our goal is to democratize access to the world’s best digital services. We’re UK-based and serve over 2,000 customers across industries, such as the public sector, manufacturing, and retail. That means delivering consistently high service across a very diverse landscape. This requires us to be both technically sharp and deeply customer-centric. We want to simplify the complex, deliver outcomes fast, and always be predictable and reliable.

Christina: You’re supporting a huge and varied customer base. What challenges come with that?

Kyle: Our customers look for a single partner that does it all. Every industry has its own needs. Public sector customers want governance and certainty. Retailers, for example, prioritise speed. One size doesn’t fit all, so we must deliver one platform that flexes for both. That’s where standardisation meets agility. We’ve built our internal systems and teams to be agile and resilient—whether that means navigating multi-cloud environments or delivering predictable performance at scale. Our customers require us to have that capability, those solutions, those skills on tap at any time.

Christina: Let’s talk infrastructure. ANS runs across on premises infrastructure, plus multiple clouds that span Azure, AWS, and your own private cloud. Why go hybrid?

Kyle: Hybrid wasn’t a buzzword for us—it was a business necessity. A lot of our customers have legacy applications, or data sovereignty requirements. A hybrid approach lets us meet them where they are and modernise at a pace that works for them.

Christina: Speaking of guiding customers, how do you support their shift to IaaS and hybrid?

Kyle: It all starts with trust. Many public sector clients need assurance that performance and compliance won’t be compromised. We deliver that confidence with visibility and automation, and LogicMonitor plays a central role in that.

Christina: Let’s rewind for a second. How did ANS first choose LogicMonitor?

Kyle: Around 2015, we were running fragmented tools from various other vendors. LogicMonitor offered full-stack visibility and scalability that we just couldn’t get anywhere else. That tipped the scale.

Christina: And now, nearly a decade later, how has the relationship evolved?

Kyle: Dramatically. You’re not “just a monitoring tool.” LogicMonitor underpins 30+ of our core services. It’s part of the fabric of our service delivery to our clients now. The uptime, performance and cost savings our customers see are all tied directly to what we’ve built with LogicMonitor. There’s a lot of new features and functionality coming from your product that we want to leverage, understand what it does, and how it can be part of our core business model. With our ongoing partnership, one challenge I put to our team was, “Give me a positive challenge where we can do more with LogicMonitor by embracing the innovation their platform is providing”, because we see the value and so do our customers.

Christina: That’s what partnership should feel like. Let’s talk outcomes. What’s moved the needle?

Kyle: At the beginning of the year, we were averaging around 60,000 alerts a day—incredibly noisy! We worked with our teams to optimise and brought that down to under 10,000 a day. Case volumes dropped 26% in six months.. Engineers aren’t chasing noise. They’re focused, productive, and moving faster. When you apply that across 63,000+ Azure resources, the impact on the business is real and ultimately our customers benefit.

Christina: Let’s shift to AI. You’ve been exploring Edwin AI. What’s got you excited there?

Kyle: Edwin AI is going to be a game-changer for us. It’s truly “always on” and we won’t have to worry about following the sun in different locations around the world. But what really excites us is the potential to go beyond correlation; using AI to surface patterns and provide recommendations that improve customer outcomes. That creates differentiation, especially around proactivity. It also opens the door to new customer opportunities and boosts customer satisfaction.

Christina: How are your customers approaching AI adoption?

Kyle: There’s definitely excitement. But many don’t know where to start. Sometimes it’s a skills gap, sometimes it’s tooling or investment. Our opportunity is to bring solutions that already have AI built in, and to guide customers through the journey. That’s where we believe we can really stand out.

I come from the Microsoft ecosystem, and the engineering organization has a brilliantly-coined phrase that can be used when they’re challenged on when a feature will be completely finished. They’ll simply respond by saying: “In the fullness of time.” Technological capability is constantly evolving, as are the opportunities it provides for our customer base. We want our customers to know that we’re on this journey with them, and we’re going to help them get to the next step, always. We’re in this together.

Christina: Kyle, thank you so much for the conversation. We’re incredibly grateful for your partnership.

Kyle: Thanks, Christina. The feeling is mutual. It’s been a fantastic journey, and we see LogicMonitor not just as a vendor—but a real partner in how we evolve.

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