Current as of: Feb 18, 2026
This Catchpoint Services Addendum (this “Addendum”) amends and forms part of the Master Subscription Agreement (the “MSA”) between Catchpoint Systems, Inc. (or LogicMonitor, Inc. as applicable, collectively referred to as “we” or “us”) and the customer entity (“Customer”, “you”). This Addendum applies only to your use of the Catchpoint Technology. Except as expressly modified by this Addendum, the terms of the MSA remain unchanged and in full force and effect. Capitalized terms not defined in this Addendum have the meanings given in the MSA. In the event of any conflict between this Addendum and the MSA, this Addendum controls solely with respect to the Catchpoint Technology.
THIS ADDENDUM IS EFFECTIVE AS OF THE DATE YOU FIRST ACCESS OR USE ANY CATCHPOINT SERVICES. BY USING THE CATCHPOINT SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO THIS ADDENDUM.
1. CATCHPOINT SERVICES.
- a. SCOPE. The Catchpoint Technology includes the products and services listed here, and made available by us, as described in the applicable Order(s), product description(s), as well as the “Catchpoint Documentation,” which includes user guides, user specifications, and relevant policies described in our support information.
- b. AUTHORIZATION TO TEST. You represent and warrant you own or have all necessary rights and permissions to monitor, test, and collect data from any websites, applications, networks, systems, endpoints, or other properties that you configure the Catchpoint Technology to test or monitor (“Test Targets”). You further warrant that you will not use the Catchpoint Technology to test or monitor any Test Target in a manner that violates law or the rights of others.
2. USAGE LIMITATIONS.
- a. USAGE-BASED ENTITLEMENTS. Catchpoint subscriptions may include usage-based entitlements (for example, test runs, nodes, monitors, transactions, Real User Monitoring events/page views, tracing spans, data retention, user seats, API calls, or other metrics) as specified in the applicable Order and/or Catchpoint Documentation (the “Catchpoint Usage Limits”).
- b. MEASUREMENT. Your Catchpoint Usage is measured and calculated separately from any other Service(s) Usage, and as described in your Order Form.
- c. OVERAGES AND ENFORCEMENT. If you exceed the Catchpoint Usage Limits, we may (a) bill overage fees as set forth in the applicable Order, (b) require you to purchase additional capacity, and/or (c) throttle, suspend, or limit the affected Services, in each case upon notice and in accordance with the MSA.
- d. NO CIRCUMVENTION. You will not attempt to circumvent usage measurement (including by splitting accounts or otherwise manipulating monitoring configurations) or otherwise use the Catchpoint Services in a manner intended to avoid Catchpoint Usage Limits.
3. CATCHPOINT SOFTWARE; AGENTS AND NODES.
- a. CATCHPOINT SOFTWARE. The Catchpoint Services may require you to download, install, and use software components (including agents, nodes, scripts, SDKs, or browser-based components) (collectively, “Catchpoint Software” or “Software”). Catchpoint Software is included within “Catchpoint Technology” under the MSA and is licensed, not sold.
- b. LICENSE. Subject to your compliance with the license restrictions on Software, under the Agreement, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license during the Subscription Term to install and use the Catchpoint Software solely as necessary to access and use the Catchpoint Services for Customer’s internal business purposes.
- c. CUSTOMER-MANAGED COMPONENTS. You are responsible for your own deployment of the Catchpoint Software, and for maintaining the systems, networking, and security controls necessary for such deployment, including applying updates and ensuring adequate capacity. We may update the Catchpoint Software from time to time, and you agree to apply these updates promptly as reasonably requested or advised by the applicable Catchpoint Documentation (which may include minimum version requirements).
- d. MONITORING TARGETS. You are solely responsible for selecting, configuring, and maintaining the websites, endpoints, applications, scripts, credentials, and other resources you choose to monitor (collectively, “Monitoring Targets”), including ensuring you have all necessary rights/permissions to monitor them and that your monitoring complies with applicable law and third-party terms.
- e. THIRD-PARTY/INTERNET FACTORS. We are not responsible for, and do not warrant, the availability, accessibility, or monitorability of any Monitoring Target, or any degradation/interruption caused by third-party systems or conditions outside of our control, including internet outages or delays, routing/DNS/CDN changes, third-party blocking/throttling, rate limits, CAPTCHAs, authentication changes (including MFA), or changes to Monitoring Targets or your configurations.
4. SYNTHETIC TESTING & RESTRICTED DATA.
- a. SYNTHETIC DATA. Certain Catchpoint Services allow you to configure synthetic transactions, scripts, request payloads, test accounts, test data, and similar materials that you supply or make available to run tests (“Synthetic Data”). You are solely responsible for Synthetic Data and for ensuring that its use complies with law and your organization’s internal policies.
- b. RESTRICTED DATA. You will not include Restricted Data in Synthetic Data or otherwise submit Restricted Data to the Catchpoint Services. Without limiting the foregoing, you agree that you will use test, masked, or tokenized data where feasible and will not use the Catchpoint Services to collect or process Restricted Data. You are responsible for ensuring that any user accounts, which are used for Synthetic testing, are test accounts and that the data in such accounts is test data. For clarity, this means that no real account data or Personal Data should be sent to Catchpoint as part of a synthetic test. Similarly, customers are responsible for masking any Personal Data, or other Restricted Data that may be included in server-side traces sent to us through OpenTelemetry or other mechanisms.
- c. CUSTOMER CREDENTIALS. If you provide usernames, passwords, API tokens, certificates, cookies, keys, or other authentication material to the Catchpoint Services (“Customer Credentials”), you will:
- (a) provide only the minimum privileges necessary; and
- (b) keep Customer Credentials accurate and up to date; and
- (c) promptly rotate or revoke Customer Credentials that are compromised or no longer needed; and
- (d) ensure Customer Credentials are not reused for other purposes. For clarity, you remain responsible for the selection and management of Customer Credentials.
- d. PROHIBITED ACTIVITIES. Customer will not:
- (a) make the Service(s), including content or documentation, or any portion thereof available for access or use available by any third party; or
- (b) perform load testing, stress testing, or denial-of-service (unless expressly included in the Catchpoint Services you have purchased), or
- (c) modify, reverse engineer, disassemble, decompiling, reproducing or creating derivative works from or in respect of the Service(s) or any Catchpoint Technology, or any component thereof; and
- (d) access or use the Service(s) in order to (i) develop a competitive or similar product or service; (ii) copy the features, functionality or design of the Service or of its underlying software; (iii) interfere with or disrupt or attempt to interfere with or disrupt the integrity or the performance of the Service(s) or any information or materials therein, or any public networks or systems; (iv) gain or provide unauthorized access to the Service(s) or its related systems or networks; or (v) present as the Service(s)’s reporting any results that are modified from the results actually reported by the Service(s).
- e. CATCHPOINT OPTIONAL PROGRAM DATA USE. Except as described in your applicable Data Processing Addendum, certain Catchpoint Services (for example, Sonar, and other features identified in Catchpoint Documentation) may use anonymized and aggregated data derived from use of the Catchpoint Services for comparative analytics, baselines, benchmarking, and similar product functionality (including, for example, improving the accuracy and usefulness of internet performance and availability insights by comparing conditions and results across deployments) (“Optional Program Sharing”). Optional Program Sharing is enabled by default for such Catchpoint Services; however, you may request to be removed from Optional Program Sharing for the applicable Catchpoint Services by submitting an Optional Program Opt-Out notice through the Catchpoint Services Portal (or as otherwise described in Catchpoint Documentation), and upon processing of such request certain related features, functionality, or insights may be disabled or limited. For clarity, Optional Program Sharing is used to improve the reliability of the Catchpoint Technology, but is separate from any Usage Data in the Agreement.
5. YOUR SUBLICENSING OF CATCHPOINT TECHNOLOGY WPT DATA.
- a. APPLICABILITY. This section applies only if your Order includes the WebPageTest product (“WPT”) or another Catchpoint Service that expressly permits you to sublicense certain data provided by us or our licensors (the “WPT Data”).
- b. LICENSE TO USE. Subject to your compliance with the MSA, we grant you a limited, non-exclusive, non-transferable, non-sublicensable (except as expressly permitted below) license during the Term to use the WPT Data for your internal business purposes.
- c. LIMITED SUBLICENSE. If and only to the extent expressly permitted in the applicable Order and/or Catchpoint Documentation, you may sublicense WPT Data solely as embedded in your own reports or applications to your end users, provided that you comply with the restrictions below.
- d. RESTRICTIONS. You agree that you will not:
- (a) remove attribution or proprietary notices, nor
- (b) use WPT Data to build or improve a competing service, nor
- (c) use WPT Data in violation of law or third-party rights.
- e. SURVIVAL. Upon termination or expiration of the Subscription Term for WPT, you must cease sublicensing and using WPT Data, except to the extent the applicable Order and/or Catchpoint Documentation expressly permits continued use of previously generated reports.
6. CATCHPOINT SERVICE LEVELS & PLANNED MAINTENANCE.
- a. APPLICABILITY. Notwithstanding anything to the contrary in the Agreement (including any service levels, availability commitments, service credit remedies, maintenance provisions, or similar SLA language in the MSA or any other exhibit or addendum), this section sets forth the sole and exclusive service level commitments, remedies, and exclusions applicable to any Catchpoint Technology (the “Catchpoint SLA”) and supersedes and replaces any such SLA language in the MSA solely with respect to Catchpoint Technology. For clarity, the Catchpoint SLA applies only to Catchpoint Technology and does not apply to any other Technology, which remains subject to the SLA terms (if any) in the MSA and/or the applicable service level exhibit.
- b. AVAILABILITY COMMITMENT. We will use commercially reasonable efforts to make the Catchpoint Services available, for your use, at least ninety-nine point nine percent (99.9%) of the time, calculated on a calendar monthly basis. Unless otherwise stated in an Order, the service level commitments in this section apply only to the Catchpoint user interface and APIs operated by us (the “Catchpoint Portal”) and do not apply to: (a) the public internet; (b) your networks, systems, or environments; (c) third-party websites or services; or (d) customer-managed agents/nodes.
- c. MONTHLY AVAILABILITY. “Monthly Availability” means the percentage of total minutes in a calendar month that the Catchpoint Portal is available, excluding: (i) scheduled maintenance for the Catchpoint Portal; and (ii) unavailability resulting from technical malfunctions in your web site’s systems; and (iii) your internet delays, your network congestion, and ISP malfunctions; and (iv) unavailability resulting from account suspension or termination due to your material breach of this Agreement. For purposes of planned maintenance, we will make commercially reasonable good faith attempts to provide advanced notice to you if we anticipate the planned maintenance to result in extended unavailability. Catchpoint Systems does not provide a Service Level Commitment for free, proof-of-concept, or trial services. The Service Level Commitment does not apply to Customer if Customer’s agreement with Catchpoint Systems includes a different service level agreement.
- d. SERVICE CREDITS. Notwithstanding any provision to the contrary set forth in the Terms and Conditions, in the event that the Catchpoint Portal experiences unavailability in excess of one percent (1%) of the time in any calendar month during the term of this Order Form, then, upon your request (following the Claim Process below) will receive a specified number of Points for its use in an amount equal to ten percent (10%) of the number of Points you used in the previous month (a “Catchpoint Service Credit”), such Points credit to be reflected in the next month’s invoice. The remedy set forth above shall be your sole remedy for any and all unavailability of the Catchpoint Service(s). “Points” means the quantity of units you have purchased, described in your order form, towards the Catchpoint Service(s).
- e. CLAIM PROCESS. To receive a service credit, you must submit a request to us within thirty (30) days after the end of the applicable month for which the Monthly Availability commitment was not met, and include reasonably requested information regarding the claimed unavailability, and how you were adversely affected and for how long. We will evaluate claims in good faith based on its records, and reserve the right to deny in our reasonable good faith discretion if the request does not qualify for a Catchpoint Service Credit; for clarity, you will not be able to qualify for a Catchpoint Service Credit if you are in breach of your obligations under this Agreement, including payment obligations.
- f. CHRONIC BREACH. If Monthly Availability is 1% or more below the applicable commitment for any: (i) two consecutive months; or (ii) three months in any rolling 12 month period, you may terminate the affected Catchpoint Services upon written notice and receive a pro-rated refund of prepaid fees for the unused portion of the terminated Catchpoint Services.
7. CATCHPOINT SUPPORT.
- a. APPLICABILITY; SUPPORT PLAN. Catchpoint support is provided in accordance with the support plan identified on the applicable Order (the “Support Plan”). Standard Support is included with access to the Catchpoint Services at no additional cost unless otherwise stated in an Order. Premium Support and Premium Plus Support may be purchased for an additional fee as set forth in the applicable Order.
- b. Support Requests; Channels; Coverage. The table below describes the applicable response times and Support Request details. A “Support Request” means a Customer-reported issue, question, or request for assistance regarding the Catchpoint Services or Technology submitted through the support channels provided for the applicable Support Plan. Support coverage and channels are as follows:
- Email and Support Portal: available under all Support Plans.
- Chat and Phone: available only under Premium Support and Premium Plus Support.
- Technical and product support coverage is available 24×7 under all Support Plans, with internal routing/escalation generally aligned as Level 1 (Standard), Level 2 (Premium), and Level 3 (Premium Plus).
- Cooperation: You, as the Customer will: (a) submit Support Requests through the applicable support channels; (b) provide information reasonably necessary to diagnose issues (including logs, configuration details, and reproduction steps); and (c) maintain accurate authorized support contacts and cooperate with reasonable troubleshooting steps.
8. UPDATES AND MODIFICATIONS.
- a. CATCHPOINT SERVICES AND DOCUMENTATION. We may update or modify the Catchpoint Services and Catchpoint Documentation from time to time, including to add, change, or discontinue features. We will use commercially reasonable efforts to provide notice of material changes where practicable. Unless otherwise stated, updates are effective upon posting, and your continued use of the Catchpoint Services after the effective date constitutes acceptance of the updated Addendum. Except as expressly modified by this Addendum, the MSA (including its limitations of liability and disclaimers) applies to the Catchpoint Services without modification.
9. SECURITY AND PRIVACY.
- a. CATCHPOINT SECURITY PROGRAM. This Section 9 applies only to the Catchpoint Services and does not expand or modify any security or privacy commitments applicable to LogicMonitor Technology. For the Catchpoint Services, we maintain and follow a written information security program designed to protect the confidentiality, integrity, and availability of the Catchpoint Services and your Customer Data. Our program includes administrative, technical, and physical safeguards consistent with the nature of the Catchpoint Services and aligned to the security control environment described in our SOC 2 Type II report that applies to the Catchpoint Services. This includes industry standard and appropriate: (i) access management, change management, monitoring/incident response, encryption and key management, and business continuity, which are subject to the system boundaries and third-party carve-outs described in our Catchpoint SOC 2 Type II report. Upon written request, we will make available our then-current SOC 2 Type II report for the Catchpoint Services, subject to confidentiality restrictions (such as an NDA).
- b. SECURITY INCIDENTS. If we become aware of a security incident involving your Customer Data in the Catchpoint Services, we will notify you without undue delay and provide information reasonably necessary to help you meet any applicable legal obligations, consistent with our incident response process.
- c. PRIVACY. The Catchpoint Services are not designed to require the processing of Personal Data, and any processing of Personal Data in connection with the Catchpoint Services is generally incidental (for example, as it may appear in URLs, headers, payloads, logs, traces, or monitoring results submitted or generated through use of the Catchpoint Services). We maintain an industry-standard privacy and data protection program that includes, as appropriate: (i) documented privacy and security policies and governance; (ii) role-based access controls and least-privilege principles; (iii) security awareness training; (iv) vendor/subprocessor due diligence and contractual safeguards; (v) incident response procedures; (vi) industry standard and risk based encryption policy; and (vii) data retention and deletion practices aligned to business need and legal requirements. For clarity, the DPA applicable to the LogicMonitor Technology does not apply to the extent of such processing by our team at Catchpoint Systems, Inc., unless otherwise stated, except to the limited extent that Personal Data is processed by our team at LogicMonitor, acting as a processor, on behalf of Catchpoint Systems, Inc. or Catchpoint Systems Limited (see below) in connection with providing the Catchpoint Services.
- d. CUSTOMER RESPONSIBILITIES; RESTRICTED DATA. You are responsible for (i) your configurations, scripts, Synthetic Data, and Monitoring Targets, and (ii) implementing appropriate security controls in your environment (including for any customer-managed agents/nodes). You will not submit Restricted Data to the Catchpoint Services, and you will use test, masked, or tokenized data where feasible (including ensuring synthetic testing uses test accounts and test data, and masking Personal Data or other Restricted Data in server-side traces such as OpenTelemetry).
9. CATCHPOINT SERVICES LIMITED INTERNATIONAL TERMS. If your Order Form identifies Catchpoint Systems Limited as the contracting Catchpoint entity, then solely with respect to the Services contracted with Catchpoint Systems Limited (and notwithstanding anything to the contrary in the Agreement):
- a. the Agreement is governed by the laws of England and Wales, and you and we submit to the exclusive jurisdiction of the courts of England and Wales; and
- b. any Services performance standard is reasonable care and skill; and
- c. overdue amounts accrue interest at 3% per annum above the Bank of England base rate, calculated daily from the due date until paid (or the maximum rate permitted by law, if lower); and
- d. our total aggregate liability is capped at the greater of 100% of the fees paid or payable for such Services in the twelve (12) months preceding the event giving rise to the claim, or £7,000, and nothing limits or excludes liability to the extent it cannot be limited or excluded under applicable law (including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation); and
- e. neither you nor we may assign without the other party’s prior written consent, except in connection with a merger, acquisition, reorganization, or sale of all or substantially all assets, and we may assign to an Affiliate; and
- f. no third party may enforce any term under the Contracts (Rights of Third Parties) Act 1999; and
- g. you are responsible for compliance by your personnel and for safeguarding access credentials; and
- h. we may suspend or terminate if your use reasonably may reflect unfavorably on our reputation, to the extent permitted by applicable law.
