Moogsoft Stops at Alerts. LogicMonitor Fixes Them.

Moogsoft, now part of Dell APEX AIOps, leaves teams frustrated by slow deployments, months of manual rule-building, and a lack of real context in alerts. Without built-in automation or plain-language insights, it can feel like alert fatigue never ends.

That’s why teams are switching to LogicMonitor. It delivers full-stack observability from day one, with pre-trained generative AI that explains issues in plain English, pinpoints root causes, and helps eliminate alert noise—automatically.

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TRUSTED BY LEADING COMPANIES

A hybrid observability platform powered by AI

Single pane of glass with full context
AI-assisted incident resolution and prevention
Actionable insights tied to business outcomes
Enterprise scale platform
3,000+ integrations out-of-the-box

Benefits of LogicMonitor’s Edwin AI vs. Moogsoft (Dell APEX AIOps)

LogicMonitor

Moogsoft (Dell APEX AIOps)

Deployment

Deploys in as little as 1 week with agentless collectors, automated discovery, and day-one correlation.

Takes months; manual setup of correlation rules and enrichment layers. Requires model training.

Training

Minimal training required; intuitive UI and workflows.

Complex UI. Requires scripting for custom correlations.

Visibility

Unified view across on-prem, cloud, and hybrid infrastructure.

Limited to incident/event management; lacks full hybrid visibility.

Experience

Deep observability across metrics, logs, events, cloud, topology, and cost data.

Focused on event correlation and anomaly detection; lacks full-stack depth.

Integrations

3,000+ integrations with out-of-the-box and custom API options.

Fewer modern integrations. Custom work is often required.

Pre-trained Generative AI delivers insights in under an hour with 80%+ noise reduction.

Long tuning cycle. Requires large datasets and manual rule-building.

Ease of use

Edwin AI explains issues in plain English and recommends remediation.

No plain-language summaries. Insights are technical and model-driven.

Automation

Agentic architecture enables auto-remediation and self-healing.

No native automation. Relies on third-party tools like Ansible.

Alerting

Advanced correlation and suppression prevent alert storms; appends related alerts to existing tickets.

High alert duplication; poor consolidation and manual alert clearing.

Root cause

Automated root cause analysis using real-time telemetry and historical context.

RCA listed as alerts. No contextual memory or GenAI.

Proactive

Shifts teams from reactive to proactive with guided workflows and recommendations.

Reactive-only approach; built for incident response, not prevention.

Cost optimization

Native cloud and database cost insights included.

No cost optimization features.

Scalability

Proven scalability across enterprises, MSPs, and global deployments.

May struggle to scale in large, multi-domain environments.

Support

Award-winning support with 90%+ CSAT and deep technical expertise.

Degraded support post-acquisition. Users report poor responsiveness.

Certification

Certified by TermScout for contract clarity and fairness.

No third-party contract certification.

Roadmap

Continuous innovation with roadmap focused on automation, agent collaboration, and adaptive AI.

No public roadmap. Little to no innovation since Dell acquisition.

Customer satisfation

Strong customer sentiment across G2, TrustRadius, and Peerspot.

Frequent complaints about UI, alert handling, patching delays, and support.

DISCLAIMER: Feature comparison is based on each vendor’s most recent version available as of June 2025. Information is based on data collected from public websites and forums, third party validated customer reviews, analyst papers, and product datasheets.